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Mystery Shopper at a Fast Food Restaurant

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Uploaded on Jul 16, 2007

Mystery shoppers are used to monitor service at retailers. In this episode, a mystery shopper checks a Burger King in the UK. The server who gets the award for service happens to be the (French) CEO of Burger King UK. (In this series, CEOs work at ordinary jobs in their organizations to find out what is really happening.) Other workers at the restaurant are not happy.

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