 Good morning everybody. JR Fisher here. I want to welcome everybody. It is a bright Okay, it's not bright yet a little bit of clouds, but it is a sunny day in Georgetown, Texas We are just north of Austin, Texas. I want to welcome everybody and don't forget to subscribe I hit that subscribe button down there. Don't forget to ring the bell Turn all bell notifications to your notified each and every time I go live. Hey today's gonna be a fun session We're gonna talk about battling these trolls, which I think is an important thing If you are online at all in your life at some point Some troll is going to attach themselves to you and that's what I'm gonna talk about today to help you out So you don't have any issues with that Please please please use that chat section put in there any questions you may have any comments you may have Anything you're working on who you are what the weather is just utilize it That really helps the algorithm. The more things we have in that chat section there The more YouTube will actually push this video out and I can help more people. So please do that I don't sell anything here. So if you're here to buy something you can leave. I'm not selling anything Just giving you some free training today But if you want to buy stuff, you're certainly welcome to do that Later on in the description. There'll be some links in there You can check them out, but that's not what we're all about here today We're here to help you Start running grow online businesses and part of that is actually dealing with trolls now We're gonna kind of look at the types of trolls there are and then in the end of the session I'm gonna tell you how to deal with the trolls But we want to kind of get in the mind of who the heck does this stuff? I mean, well, what are they doing? Why are they doing this? This makes no sense whatsoever, but it actually does Once you figure out who these people are once you understand Where they're coming from? Okay, and I'm not saying it makes it right or anything like that But I am saying it'll help you kind of comprehend why anybody would waste their time Why they would waste their time picking on anybody else that makes no sense to me And I am gonna be going live more and more and more and I don't mean like three or four times a day I mean like maybe three or four times a week. I'm gonna be live today, which is Wednesday I will also be live Friday and I'll also be live Saturday, and I think I'm just gonna do everything at 10 a.m I know it's not convenient for everybody However, I figured out that you can't please everybody. So what I'll do is I'll do these lives at 10 a.m If you can join me, that's great And if you can't you can always watch it later because it will be posted on my channel And guys, I really appreciate those people that do show up those people that comment those people that later on come in I mean, I get hundreds thousands of comments later on on my videos On something I've done that was live or something. I've uploaded. I generally will upload three videos a week If you're trying to start running grow online businesses Please please please You know check them out. I do it on Monday Wednesday and Friday, and then I go live during the week also Also, I'm trying to up my game on Google I'd like to get a review so if you would do me a favor and go to a Google and search J.R. Fisher training Search J.R. Fisher training find me I'm there. Okay, you'll see me Give me a five star review and when you do that I will give you a free book that book is how to find profitable products to sell online And I'll give that away free and also there's an audio that goes with that book too So you'll want to check that out. I think that's pretty cool. So anyhow today. We're gonna talk about trolls And I've had them. I know what it's like to have trolls matter of fact I'll share with you a story with one of them got me. I'm gonna be honest one of them really got me And It was kind of funny really because it took me a day to figure it out and my wife was just shaking her head But anyhow, I'll tell you that story in just a second, but let's talk about the kinds of trolls Why are these people doing this stuff? What is it that motivates them to do that? Just who are these people come on, you know, and if you look at it, let's look at also Cyber bullying in general, you know, and I want to give you some statistics And also let's talk about what it is So cyber bullying means basically sending mean messages or threats to someone's email account or cell phone or something like that or posting on a blog Maybe they're gonna spread rumors about you. This is more of a cyber bullying thing more than a troll thing But I wouldn't talk about this because some of you guys have teens and you're gonna be dealing with this Maybe they're gonna post Hartful, excuse me hurtful or threatening messages on social media sites or web pages They may try to steal somebody's account your kids account or something like that or break into your account and send damaging messages They can pretend to be somebody else online to hurt another person They can take unflattering pictures of a person. I've seen this done and spread them throughout cell cell phones on the internet They they can do all kinds of crazy things Okay, and in cyber bullying they say that more than one in three young people have experienced cyber threats online That's craziness, right? I mean when I was a kid you didn't have to deal with any of that over half of adolescent teens Had been bullied online. That's a shame, right? And about the same number have engaged in cyber bullying Okay, somebody's gonna be doing it. They can't all be victims Well over half of young people do not tell their parents when cyber bullying occurs and I get that I mean I understand that and also around half Of teens had been the victims of cyber bullying only one in ten teens tell a parent if they had been a victim of cyber bullying Okay, this is according to the Harford County examiner and they did all these statistics and all this They said that one in ten out adolescents or teens have had embarrassing or damaging pictures taken of them without their permission and Often using cell phone cameras about one in five have posted percent sexually Suggestive or nude pictures of themselves or others. Oh my god. That's craziness, right? So anyhow, it's important Now let's talk a little bit about who are these people and why they do it I Would say the first one is really just an insecure person. We're gonna call them insecure Cyber bullying sounds ridiculous, but it's really far from it about a hundred kids a week Reportedly deal with cyber bullying in the one small city that was actually checked out and When this happens These are only reported incidents understand the reported incidents. There's probably a whole lot more than that So the first group are really just insecure people and I get them and I'm gonna talk about how I deal with them in just a second But they just they don't feel good about themselves. So this is what they do they want to pull other people down Number two, I guess I'll call them the lost sheep. Okay, I guess they're lost sheep The world is so politically correct and soft now days I mean gosh, you can't say anything without offending somebody that you're gonna have trolls who are dedicated To striking down anybody who does not agree with them Okay, having an opinion online is like a death wish nowadays I mean, it's crazy because you can't have an opinion on anything without somebody attacking you So it's kind of ridiculous, but I want you to understand where these people are coming from every time you speak your mind There's always gonna be somebody Out there trying to kill what you have to say Trying to ruin what you have to say trying to make it into something else So those people are out there They'll do whatever it takes to keep you in a box and stop you from saying anything that they don't agree with Okay, which is craziness. So that's number two Number three, I would say is a know-it-all. Okay, they got all the right information and you don't know anything Okay, I've had people argue with me over the dumbest things online. I mean just stupid stop Even if it's daylight outside somebody will come up with some argument how it's dark outside. Okay, they'll say that They just want to be right. That's all I care about is being right being right being right because in real life And I love that one in real life. What's they call? IRL IRL IRL They don't feel that way now. Let's face it. It's all real life But people use that term all the time and bunch of crap out of me in real life I guess there's internet life and there's real life, which is off the internet But anyhow in real life. They don't feel secure So they feel like they're always wrong and they're doing things wrong So if they can get online and start proving people wrong, hey, they feel better. It's better to have a complex and Don't want That that person to feel correct all the time, right? Then rather be the person who's right for no reason other than their own insecurities That's it. Okay, so that's another type of one that you're gonna see out there Then you've got oh my gosh, I love this number four is the social justice warrior, okay? So there they speak for everybody, right? Of course, nobody ever does These are some of the worst most foul creatures on earth They're self-righteous people who think that they're too good to bow down to logic and objective facts That's why they usually base everything on how they feel and their petty emotions. Okay? Even when the truth is staring them directly in the face, they're still gonna argue with you They always think they're right. They always think everybody else is wrong And this somehow Helps their self-esteem. I like being wrong be honest with you You know, I do a lot of different things and when I'm wrong, I can look at it and say, what did I do wrong? How can I change this? Well, how can I grow from this and I'll tell you I'm wrong a lot. Okay? because If you try enough things, you're just gonna be wrong enough, right? That's just the way it is And then you got just the arrogant a-hole. Okay, number five arrogant a-hole these people Really have an imaginary red carpet that they walk walk one and they put themselves on this fake pedestal And they belittle anyone who sees the world differently than them Somebody's trying to come to my front door here, and I hope my wife is gonna get that. I'm sure she will Let me check this real quick. This is this is this is the beauty of being live more go talk about the arrogant a-hole in Just one second. All right, let's see here. What do we got here? Just check my Google Home cameras real quick Make sure we had somebody coming by today to do some repairs as we do every day because we built a new home And when you build a new home, there's always something that you've got to fix. Okay, but I don't think anybody's here Okay, so we're not worried about that. So these arrogant a-holes. Let's talk about them. They're kind of elitist. Okay? These kind of trolls have you know their head up their butt so much that they really can't see what's in front of them So they just try to pick on other people And then you have the internet police. Okay, that's number six. I would say is the internet police And the internet police who are they? You know, I've seen these types on core on Twitter on LinkedIn pretty much everywhere online They're the ones who say you can't say this on Facebook or you can't do that or you can't have this opinion They're just out there doing that. They're like fake vigilantes And they take to lawn to their own hands even though they have no real authority to do anything They just like to do that now. I said I was gonna give you six, but I'm gonna give you seven I'm gonna give you seven because this one's really important. This is the fake troll. This is the fake troll And this is one of the ones that got me really pretty funny if you think about it and I The fake troll just put stuff out there to irritate other people That's the only way they they they get off is just to irritate other people. They will get in and chats They will get on blogs. They will post on videos and they just do they'll send emails so I'll take you back to a story and I got an email from this guy and a guy girl. I had no idea what it turned out to be a fake troll But it was they said they were an old man and they were retired And that our food was awful You know, we sell survival food in that it tasted terrible and that it had gone rancid and they felt like that You know, we were ripping people off and they couldn't ever get a refund and they were gonna spread all kinds of bad things about our company So I responded and I said you've never bought anything from us, you know, we have no record of you And I don't know why you send me this email basically because they have never bought anything from us So then they responded back again. So yeah, there it is Then they responded back again. They said well, you know, I'm an old person and you're taking advantage of me And I'm gonna report you because you're sending the emails and you're spamming my Inbox so I just responded back and I said well, I'm sorry you feel that way You know, we won't spam you or remove you from our list and you won't ever hear from us again Oh, and that's set it off. So the next day I get an email from somebody else Supposedly and it said, yeah, I can't believe that you, you know And this name was not Rogers, but that you stopped mr. Rogers and get your emails. That's horrible How would you treat an old man like this? I thought wow, that's kind of weird and then I get another email in the afternoon from some woman saying How could you treat mr. Rogers this way and then I got a barrage of emails the next day I got over a hundred emails from supposedly different people and when I started looking at them all of them looked about the same They just came from different email addresses. So this person this person was just doing something to get a reaction out I mean, I never responded again, you know, because I finally figured it out for I guess three four days I just kept getting emails from all these people who supposedly knew mr. Rogers and how poorly I had treated him and how I'm fair I was and how they will never buy my products and oh my god, and I finally I woke up one day and I looked at wife I said I've been trolled. I've been trolled by a fake troll And it was so funny because I had no idea people actually did this kind of stuff. It was insane Let's see here got some comments in here. Let me jump over to Paul big earbuds In case you're stuck in the office Lesson learned the other day stuck waiting in an office. Oh, yeah, it was Paul He was trying to try to get all but he had stuff to do. I like Madonna said if you troll me admit you're a fan Oh, isn't that true? He isn't that true? You know, it was funny Years ago. I watched a movie called private parts and it was about Howard Stern The disc jockey and I'm gonna tell you how to deal with these trolls in a second to you guys But in that movie They were trying to figure out how to bring down Howard Stern these executives were because they didn't like him and he was saying stuff on the radio They didn't like and they looked at the statistics and they asked people You know, you like Howard Stern you listen to Howard Stern Why do you listen to Howard Stern? They said because we never know what he's gonna say next We just you know, we listen because my gosh, you just don't know what's gonna happen next And then they took the group who hated Howard Stern And they said, you know what what is it about Howard Stern that makes you hate him Why do you hate this guy? And they said the same thing they said because you never know what he's gonna say next You know, he's always doing something to upset me But both groups were listening and all he cared about was people listening So he kind of trolled out there in his own way way back then he was kind of trolling out there Paulson something else. I'm fortunate that I have only been trolled in comments My response usually is God loves you, but everyone else thinks you're unbooked Probably fans the flame of self-righteousness. Yeah, and I'm gonna tell you how to deal with them in just a second There are some ways to deal with them. But first off, you've got to identify Is is it real? Okay, is it real because if you don't know if it's real or not Then that is a little tough. So What I'd like to do is kind of go through some of the things that are going to give you a heads up And let me pull those up because I just pulled those up this morning That if they are trolls or not, how do you even Figure out if they're trolls or they're just trying to get under skin or whatever, okay And how you can deal with them too. Also, that's important So what you want to do? I would say first off that you got to have some kind of policy How are you going to deal with these people? Okay Most social networks that you're on whether it be facebook or youtube or whatever Have community policies for being respectful. Okay, none of these platforms really went trolls. They just don't So create one of your own too as a reminder of acceptable behavior for your post comments and shares, okay Then if somebody acts, you know out of the norm or mean to you Point them back to your policy and you say hey, joe I'm nudging you with this friendly reminder about our community policy There's no need for them to take it personally when it's written out, right? Well, um, like how other people handle it And I want to look I've I've made some notes of some of this stuff here But you could look at how your competitors handle it. How are they handling trolls? Look in some of their comment section. Um, the second thing you can do which works Incredibly well, this works so well. It will blow your mind All right, this is how I got rid of all those emails and all that crap is you ignore them Because you know a troll Somebody who's trying to bully you they want to get a reaction and if they don't get a reaction What's the point in them doing it? They're going to move on to somebody else that's going to give them a reaction Let me get to sit here real quick Because with right without reactions, they're all alone all over again And their whole thing was they were alone and they felt ignored Okay, and if you don't fuel them if you don't give them some reaction, they're just going to disappear Okay, so don't give them the pleasure derive Them of their life force so that they'll go dig someplace else. This works so well, okay? Um, next one I would say is respond with facts now some of the things that are written um Can be a real customer So you got to be careful and I'm going to talk about how you can kind of weed out Who's a real customer and who is just a troll? But are your trolls spreading rumors wrong information inaccuracies or outright lies? Are they doing that? Okay, because you don't want that going on then disapprove any tales told by trolls with facts Apple did this with the response to their bend gate Which began with a video A lot of trolling followers Rumored or followed rumors of the new bending iphone 6. That was a big thing I don't know if you remember when iphone 6 came out apple took a stand They admitted to an issue which affected only nine customers in the first six days of going on sale nine customers Rather than deny they accepted and disclosed the controversy soon went away. You can do the same thing with your brand And also you can put a comment on there To let them know that you appreciate their criticism. I had a I had a guy post on one of my Videos, he says I hate listening to you because you sound like some kind of used car salesman It's disgusting something to that effect And it's ironic because I was in the car business for a lot of years And uh, I just I posted back. I just felt like it that day. I said, well, you know what? Thank you so much for your comments I know you're trying to make my channel a better channel by letting me know what I did wrong And it's so funny because I used to be in the car business. So maybe I really do kind of sound that way I apologize and I'll try to do better Uh, and that person responded back. Oh, no, no, no. I really like you. I love your channel I'm a subscriber and I listen all the time. I didn't mean to offend you So that person got their I don't know they wanted to see if I would talk back to them I think I think that's what it really was they wanted to see if I would actually respond to them And I did in a positive way. I didn't cut them down. I didn't argue with them or anything like that I thank them for their criticism. Okay, and you can do that You can also diffuse with humor. Okay. Now, this is easier to say than actually do But done well a humor can actually humanize your brand and diffuse a situation Sandsbury's groceries and I I have it up here on the screen. I can't really show you guys right now, but Somebody posted on there dear Sandsbury's the chicken in my sandwich tastes like it was beaten to death by Hulk Hogan Was it? Okay, which is pretty funny stuff And they responded back Sandsbury's news. This is what they said really sorry. It wasn't up to scratch We will replace mr. Hogan with ultimate warrior in our production line Media I thought that was pretty funny. I didn't ignore the customer They recognized the problem. They apologized. They mirrored the criticism with a witty reply. They did something funny However, if your joke falls flat that could keep the troll on a roll. So you got to be careful about that and then One of the main things you can do Is block them. Okay, if you if you don't want to deal with them really, uh, whether it's youtube whether it's facebook Whatever all you got to do is block them. I mean I get spam stuff all the time on facebook about you know Women in the Philippines or russia or whatever sending me a message wanting to be a friend And I just block them report them and block them. That's all you can do Um, however, sometimes trolls take things too far like escalating the threats or hate speech or whatever And when they do you have the right in your social media to just block them. Okay, and you can certainly report them now If there are mistakes made you want to listen to what people say on your social media accounts Okay, correct and let the person know what you did explain why if they're disgruntled for any reason, you know, um When you respond in social media, all your other customers are going to see that when you say, hey, I'm really sorry Contact our office will be happy to take care of you other people are going to see that. Okay If you're mean with them they get into an argument with them It's going to look bad on social media for you because all your customers are going to see that You don't want to get in arguments with these people I saw a restaurant did that on yelp and they were just calling people out and you know Tell them they were idiots and they didn't know what they were talking about. I'm like, oh my god This is the owner of a business. You can't do that. You can't you can't lower yourself to their standards And I think a lot of times we tend to do that We see somebody do something bad and we go well, they did this so I can do this No, you're becoming the same thing if you do that. Okay, that's not the way to handle it um, and I don't necessarily delete their posts because A lot of times they'll make up new accounts and just do it again. But when I when I delete their account It's like saying well, you're not allowed to give your opinion Okay, so I don't do that and oftentimes when I have these negative comments or something on there A lot of my fans will jump on top of it and they say something to them Instead of me having to do it. Um, so you're trying to build a really supportive Community that's what you really want to do and I want to also let me pull up one other thing I wanted to share with you guys How to tell If they are cyber bullies or trolls, okay, I've got another screen here. Give me one second here I've got a list of all these things Okay, so here's what you're gonna find You're gonna find that If it's just a troll There are going to be some common threads and one of the biggest common threads Is poor spelling Spelling errors. Okay. When you see a lot of spelling errors on there That's probably just going to be a troll You'll see this a lot and a lot of times a troll will intentionally intentionally Misspell things so they may say, you know, I hate all you republicans because you don't know what you're talking about Or I hate all you democrats because you don't know what you're talking about and they'll misspell republicans or democrat And then somebody else will say, oh, yeah, you're so smart. You can't even spell democrat And then they will start on that thread with something else They have actually baited them baited them into doing this And this is actually spurned a whole new community. I know we all get the spam phone calls All the time people selling us fake medications or whatever it is And it drives us nuts and it started a whole community now called spam baiting Spam baiting is when they actually call the spammer and they keep them on the phone and they irritate them And there's actually channels on youtube you can look this up. This is craziness But spam baiting is a real thing now on youtube. Let me shut this down the batteries did It's a real thing now on youtube where people will actually call spammers and try to get them to talk for a long period of time So that they can actually Waste their time like they feel like their time has been wasted. So You know trolls Generally are not dangerous bullies are not generally dangerous But if you feel that somebody is actually physically Threatening you or saying that they're going to do something to you you need to report them to the authorities Okay, if it gets to that point Generally people who are trolls or you know, who are bullies are just trying to get attention That's it or they're trying to get a reaction out of you because they don't have any real interaction in their real life You know, they they've studied this and some of these universal studies They found that a lot of these people are just oppressed people who really don't have any friends or family around They have no way to talk to and they just want to get a reaction from somebody even if it's negative At least they get some reaction. So, you know, I I believe that's the majority of them. I really do So i'm usually very kind to them. I thank them for their comments And more times than not i'll find out that those people really Are just sad people. Okay, they just wanted some attention. That's all it really was So, anyhow, that's what I want to share with you today. I think we're nearing our end of our 30 minutes I'm going to be live again. Don't forget on friday and saturday friday and saturday also When I do these live guys, I understand not everybody can attend them. So make sure What you do is that When you when you want to see these go back to my channel because they're going to be posted there And you can search all those videos that I went live on even if you couldn't be here live And if you're not here live, don't forget to subscribe. Don't forget Ring the bell turn on all bell notifications. So you're notified each and every time I do go live. Okay, that's really important to do that If you have any questions, don't forget always put them in the comment section. I come back and answer those Don't forget. Also go to google. Give me a review Type in jr. Fisher training Find us we're in um round rock texas is where my office is And if you just click on the review button, uh, give me a five star review And when you do that, I will send you a free copy of my book Uh, how to find profitable products to sell online and the audio you'll get both of these About a 20 dollar value. Uh, just for giving me a five star review. So I really appreciate that guys I really appreciate you listening being here today. Thank you so much and I'll see you in the next video