 A physical presence is expensive in the house. I am digital. That makes it easy for me to be in multiple places, supporting business functions of the office and on the rise. So who am I talking to right now? So Cloud Minds is a company. So we have a long history of utilizing cloud AI conversation. So what we've done for today, for example, today we utilized cloud AI conversation with Pepper. But you can only have that conversation where there's a Pepper. So, yeah, so SoftBank Robotics. SoftBank Robotics. Yeah. Yeah. We work on Pepper and we also, but what we discovered is that let's build a product where you can have a conversation anywhere with your digital avatar. And she just shows up on the TV? She shows up. So she can live on a TV, she can live on a phone, she can live on your website, and she can also go being like a kiosk in a retail environment. So we're... Can you make her speak like the Google voice? It's only your AI. It's our AI platform on the back end. Your speech. Our natural language processing, our speech. But what it does is that our platform, we go through and score every conversation that takes place. So we know, based upon that score and this knowledge database, she has a confidence level of the answer. So we can go through and the key piece where we have that nobody else really has, we have a human in the loop that can intervene. You have a human in the loop? We do. So on the back end, we have a human in the loop. Somewhere. Somewhere in the cloud. Exactly. It could be anywhere in the world. It could be anywhere in the world. Yeah. So what we do is that even the best of AI's can only answer 80% of the questions. So that's 20%. How do you fill that gap? So we've done that with a human in the loop on the back end. And they can actually... And apparently even important because they're part of the learning process of the AI. When they go through and say it doesn't know a question, human in the loop can intervene. And then as part of that learning process of the AI and the cloud brain, it's always learning. And learning from those interactions with the customer. You have our 3D right here. We do. On this amazing hydrogen phone right here. Luke's amazing at this point. So I find out... Hey, what's your name? Who are you? What's your name? So it's a little bit noisy. Hello. My name is Claudia. I am a virtual avatar created by Cloud Minds Technology. Powered by Cloud AI. So how do you get to her to move the mouse and that to move? Yeah. So that's really the hard part of building an avatar is building in the muscle structure of how to formulate the words. So tying together the muscle structure of the face and facial expressions and emoting during that conversation is really the hard part of building the avatar. And by doing that, we can create and establish a... Not only a face of your brand, but establish an emotional tie to your brand. So for example, if you're a retail customer, this could live on your website. It could live on a phone. It could live in a kiosk. So wherever your customer is on their buying journey, it can always talk to you to the brand of your customer. The face of your brand. So she can wear the logo. So we can make a complete custom avatar for a company. So we can say, hey, if you already have a spokesperson for your company, we're going to make your own spokesperson. She's just running on this Snapdragon phone right here. She was running on a phone today, but she can run on many different... So it's an Android app. It's a cloud. She can run on many different things. So the 3D is running from the phone. There's 3D graphics going on the Android GPU. Yeah. So on this device, yes, on the red device. She's not in 4K. She's not right now. So we always do a development work on her. Eventually, she'll become a hologram. I mean, the key is like she could be like a three-dimensional person that you could have a conversation with. So... So in Seagull... Yeah, the partnership is through the Edge device. So for us, until we have fully embedded robots and fully embedded within our robots, 5G chipsets eventually. So the Seagull device is the 5G device. For us, the key point is... This is 5G. This is 5G. The 5G logo. So... That makes it a... For us, it's very important to have a true natural conversation. For 5G, you've got to have low latency. And for our new robot that will be launching on the 26th of February, it's where you can get control of the robot's hands and gestures. And you are... Cloudmines? Cloudmines. Cloudmines does the... Cloud Robotics. So we're a Cloud Robotics company. And we're based in... Santa Clara is... We're based... I'm based... Our U.S. base is in Santa Clara. We have offices in China and Japan as well. And... Have you been doing this kind of stuff for a long time? We have. No, no. We've been doing... So we've been doing with the conversational AI. It's mostly around Pepper and some other robots. But what we really wanted to do was how can we bridge this gap? For example, retail. How do you bridge this gap between e-commerce and brick and mortar? So if you can actually bridge it with an avatar, now it becomes this very valuable integration point and a face to your brand. So for example, a shopping experience would be... If you go into a retail store, it should already know my shopping history. It should already know everything that I've been looking for on the web regarding your products. So I come into the store. There's Claudia sitting in a kiosk. She facially recognized me and already sets a personalized shopping experience for me. Say, I know you've been looking at these things online. Here's where they're located within the store. Or, hey, let me call somebody or notify somebody to bring those items to the dressing room for you. So it creates a personalized experience for you. I'd like to get into the store and the electronic store, for example, to have so many TVs all over the place. All over the place. All over the... No matter where I am in the store, she's always there. Well, you can talk to her on the phone. No matter where I am. It's called the array of mics. Pick up whatever I say, no matter where I am. So even if you're a brand, you're like, oh, I could integrate Claudia within my app. So now I'm like, oh, I'm within the store. Maybe I'm not at the kiosk. I could still have that conversation. And all those conversations are still in the back end. So you have that intelligence around those conversations that your customers are having with your brand. And they may actually ask an avatar something completely different than they would ask a human. So they may have like a more honest exchange with an avatar than they actually would with a human service person. But the trick of making this successful is you want to be everywhere. Everywhere. And to get to that, you need to provide, let's say, a free app that everybody uses. So what we do is, yeah, the app is free, but what we do is we focus on the customization of the avatar. So the avatar is a custom integration. Everything integrates in the cloud. So for us, it's all about this cloud brain and understanding and always knowing, always learning cloud brain. So this becomes part of that extension of that cloud brain where wherever your customer is on their buying journey, they're always going to ask a question of your avatar, of the face of your brain. So no matter what, they're like, hey, I'm at the beach. I got a question about X about your product. I can ask the avatar through your app. But for this to be the best experience, you need to be the world leader in terms of interactions, right? Google has a lot of interaction going on every day, right? Yeah, so we need to have those interactions because that's part of the learning process of the AI. You don't want to just find your avatar at work with Google Assistant? Do you have an option? It could. It could? Yeah. You could have her speak with a Google voice. Or a custom voice, yeah? Yeah. So yeah, we could integrate with, we could do custom integration with Alexa or we could do integration with Google. The key is, when you're talking to a customer, though the key is the integration on the back end, most customers, when we talk to enterprise customers, they already have a call center. They already have a Q&A already built. We just load that Q&A within the avatar. So now it becomes this knowledge base for the avatar that it can draw from its knowledge base to answer the questions from your customers. Could you blow my mind and record my face and my voice and have me speak? We could at some point. Not too far. We could do a three-dimensional scan and then scan my voice. It has to be like some parameter of your voice, yeah. Is it part of the technology? Yeah. Yeah. So actually the avatar is built within the Unity platform, the gaming platform. So what we've done is like, we've integrated our cloud AI conversational platform with the Unity platform to build this seamless product with the quality of the digital avatar. So you just need a 3D model of my face. And my body or something? We just have to like record your voice. And my voice. Yeah. So then we could like, we could bind to the voice to get your voice. It's not easy. It's not easy. Can't you do it automatically? Not yet. It's not an easy process yet, but it's getting there. Knowledge curve is getting up there fast.