 Splitting Hares Free Salon Education Podcast starts now. Featuring Matt Beck, Christina Cavalcanti, Brian Hare, Carly Wareheim. To today's episode is powered by ManurbaBeauty.com. What's up, guys? Welcome to Splitting Hares Episode 8. We're back. We took a little hiatus for the holiday time, and I was traveling, and but we're back. Yeah, we are. So, Brian Hare. Hi. Carly. Hi. Christina. What's up? And we got some fun things to talk about today. We're going to talk about salon education, some hair products, some people going crazy in salons, and blow-dryers. So that's what we're going over today. If you are planning on opening or renovating a salon or barbershop, partner with our friends at ManurbaBeauty, the trusted beauty equipment provider for over 175,000 beauty industry businesses worldwide. Scrolling their website, you'll be blown away at the wide range of designs, styles, color variety, and price points offered, truly suiting the equipment needs of every individual. Don't believe me. Go check out their warehouse. We've all been there. Huge. They got everything in stock, and they're offering a buy more, save more, 10% off $500 or more, 15% off $2,500, 20% off $15,000. That was fun when we went there. Oh, yeah. We stayed in Athens, Georgia, right? Yep. That's a cute little town. And what was it for, though? It was like they had this big event party, remember? But it was just like. I remember the party. It was like a show. I remember the barbecue we got down there. I think it was the opening of their expanded warehouse, is what it was. Oh, OK. Yeah. So it was fun. Super cool. They should have a reopening. They should, a grand reopening. That was a fun trip. Let's do that again. We should, too. But we've, we're still waiting on the grand open. Wait, I've always said that we should just have like a big party. A big party. Yeah, a barbecue party. We should. We have the parking lot for it. Everyone's invited. If you can hear this, come on down. That's true. All right, so we got into the discussion last time. And you and I have been looking up Salon Education and basically what we've come to the conclusion of, there's no quick, easy way to find out exactly what companies are doing. But we did find out a little bit. And I also want to read the opinions of people that posted on my Instagram that I posted, I put out last week. So I just want to talk about that for one second. Because some people did have some strong opinions. 68 comments, which for Instagram nowadays is crazy. But they're, the biggest brands, Joyco, was one of them that people were saying. And you were talking to me yesterday about their online education. I kind of went and just looked online at a bunch of them. They seem to be very easy just to get to their education. And you didn't have to log in or say you were a hairdresser or anything, you could just get it both. And they do those live classes that I was talking about, which was kind of cool that they're scheduled out. That was the cool thing. So I would, if I had to put out a vote, Joyco, so far what we found online for a brand, if it's branded education, it seemed to have the most going on from what we saw. From like big brand. Yeah, big brand. Yeah, yeah, yeah, big brand. Maybe like the easiest just to find. Yeah, and the easiest to get to it. So they had like live classes, they had on-demand classes, but they had live classes throughout the day, English, Spanish, they had all kinds of different options you were saying. Not throughout the day, they're scheduled out through months. Yeah, yeah, they're not like ongoing all day. So Joyco was a good one. Some people were saying Goldwell and Orbe, we have classes with either one at least every three months so in their salon. So that's good. Moroccan oil, color and product, best stuff ever. And if asked, I'm sure they would. But this is like, what I'm starting to realize as I was reading through a lot of the comments is that I don't think people are taking advantage of in salon education as much as like- As it used to be. Yeah, like as they use, like when we were doing in salon education, salons were getting it on like almost a monthly basis. I think it's still offered, but kind of the same way through the distributor. And that's just how it's just been. But then you kind of roll the dice with who you're getting. And not that all educators aren't great and they're out there doing their thing. But I just, you know. That's my biggest fear. And I've been having this conversation within the salon quite a bit, is that, you know, we were in education, right? And when you think about the training that we got and what we used to get, it's not like that anymore. And I know that for a fact, maybe there are some really, you know, diamond in the rough companies out there that are still training on a quarterly basis and getting everybody together and inspiring everybody and then sending them out to salons. But I think a lot of it is go watch it digitally. Right. This is your training, now go teach it. And that's the hardest part. And some of the people struggling with this are, I can't learn by watching it. I gotta learn by doing it. And a lot of companies now too, if you want that education, it's different where you can go onto their website. And now you either, if you are affiliated with them or you are one of their users of their products, you can either use your points or you have to pay $600 or more, still. And again, rolling the dice on who that person is coming in. Well, with those, they'll tell you, so different companies were different. One of the companies would tell you what artist. Another company, you can pick advanced creative director, a national educator, and if you want an advanced or a masterclass. Okay. Within that, everyone kind of... Yeah. So what I wanted to kind of put out there for people that are maybe struggling with education and all of that, it's for me, I think you need to do a lot more research in a way of finding the people that inspire you and then figure out who inspires them and what products they use, like all of that. That was the conversation Daniel and Arsalaam, I was having that with her yesterday. I was just saying, like for me, my goal would be to go and find the people that inspire me, which is what I do in everything that I do. So like if there's somebody that's into video editing or somebody that's into whatever it is at the time, I go find them, find out also who they were into. Back in the day, Robert Cromings, I knew he was trained by Terry and Steve Cohen. So I started listening to their stuff, getting kind of more in depth and figuring out the people that you look up to and what they do and use and education their background is, and then start going at it. So I think that's kind of how the times have changed too, before it was you educators went seeking out the company and the company taught you and you went out and sold their products. And now it's like you buy our products and you could get free classes, but now we have social media. So I could look at, let's say I go online and I see Matt Beck. I'm like, I love how he cuts hair. Well, now I'm DMing you, one of your classes. So now it's, you don't even have to work for a company anymore. If you're good at what you do and you can get your name out there, then you know what I mean? You can find your education that way. It's almost like the companies are becoming a little obsolete with the education. They're now trying hard to stay relevant in that factor in some ways. Yeah, and it's very branded too. Yeah. Do you guys have opinion? No, I mean, I think you pretty much covered it. Like I did enjoy back when we were educators, the organization of it, it felt like there were so many people, like we'd go to hair shows and you just see so many other people that are dedicating to education. And it was really cool. And I think COVID kind of wiped that board clean because people weren't doing things anymore. And I don't know that there's been like an effective replacement yet. Cause like you can seek people out and all that stuff. But like me personally, I get way less from watching something digitally. Like I want to be corrected. I want to be guided. And it's just because I get so much less from it, from now, like for now, it's really been more, I'll get inspiration and less education from digital platforms. Yeah, that's a good way to put it. And you're kind of bringing up, yeah, the whole other side of it, of the feeling aspect of being inspired and hands on is probably a way that that, for like, for a lot of hairdressers. Cause whether it was a class I was teaching or a class I was taking, the vibe of the whole thing is what made it so fun. Like we have come together to do this, we respect our industry this much. Like it just made it feel, I don't know, more personal, which is like, duh, it's a problem with online stuff. Right, yeah. I preferred that. Yeah, I feel like it's an easy escape for companies to do it. Like, I mean, we're very much online education, but it's free and that's kind of like the goal of it. But I think we all just miss how it was. Like for sure. Yeah, but your free salon education wasn't because you're like, oh, let me get everyone educated on, but if you're interested, come seek me out and get good at it. And it was more... We weren't selling shampoo's condition or hairspray. Right, it's like, it's general education that anybody can get into whatever your salon subscribes to. Versus the branded education that we did, which was maybe easier cause you had very fine parameters on what you could work within. And you just have to like, now I have to make a video that we'll appeal to. Not really everybody or anybody. Yup. So let us know in the comments, your feeling on education in the current state. Do you like the digital? Can you learn? I mean, we've put out polls like this before. We kind of know what the answer is, but do you have a brand that you're working with that really is providing great education? We're seeking out. We wanna share that with people as well. So, and is it free? Cause obviously we're free salon education. We wanna share with brands that are providing that as well. Share it out there. So, next thing I wanna talk about, this article I read was pretty interesting about a woman who went into Ulta and she bashes Ulta for their salon that's within Ulta. She went in there, basically got a haircut. But as I started reading, she's also done this in multiple businesses and now has made a Instagram, basically, about it. I think it's a TikTok, isn't it? Or a TikTok, yeah. I already don't like her. Yeah. So, she's gone into multiple places and so. But she doesn't just do that. Like she's done reviews on other things that are good reviews. So, I don't wanna just say that her whole page is that. Is negative. Right. But is it negative just about the hair stuff though? No, it's not just hair. It's old Navy. It's nails, it's just lifestyle, I would say. Yeah. So, she's amassed almost 500,000 views on TikTok, yeah. So, it's Allie Roker, or Rooker is her name on there. She shared how the clothes at Old Navy and other retailers have gone down in quality. She also called out the North Face after getting soaked in one of the brand's waterproof rain jackets. So, she's basically like calling out brands, but then maybe there's good stuff too. I didn't, I only saw the. I feel like it's, if you're calling out a whole brand or a company is way different than calling out Brian at Salon Gratitude. Yeah. You know, so I think that's what the personal problem is. If you're calling out one single Alta and then you might know who this lady's name or man's name is that did your hair. Yeah. Like that's the problem. Right. You know, this person, and I don't know the whole story. Did they cut your hair? And then they were like, oh, sorry, you're crazy. It doesn't look bad. Or, you know, like, did she go back? And was it like, oh, let's fix this. Let's fix this problem. And hey, so and so, we need to see what, if you should be on the floor anymore. Right. You know, and address it. Yeah. Attacking Alta's one thing, but attacking one hairdresser at Alta's kind of, you know, one particular one. You gotta, yeah, that's no thanks. Yeah. And I think, so how do we deal with when we have customers, because I know this is also a thing, when we have customers that are maybe not happy and we are trying to, you know, appease them and when is it too much? It's kind of what I want to know in the chat. And then also you guys, like, like what is the breaking point of a customer being too much or just being, you know, like we want to make them happy? Well, there's a difference between did something happen that I didn't want to happen that you're bringing to me that I can fix? Yeah. Like, it happens. Yeah. You know, like, there's a longer piece of hair on one side of a haircut or the color came up a little bit too warm. Okay. I see what's upsetting you. Let me try to fix it. There's a difference between that and those people that are just generally pushy, bossy, unhappy people. Yeah. And I think that that's something, like that's a trait that we pick up on. Like I, for a while I had a client, we were getting to know each other and she would leave so happy and every time she came back, she'd go, I hated everything. Literally every single time she came back and at first I was like, oh my God, I'm so sorry. And then like after a few months, I'm listening to her and I realized it's not that you hate everything. It's that it's time to do your hair again. Like, yeah, you've got roots because it's been 10 weeks. Yeah. Like you don't have the haircut anymore because it's been 10 weeks. Like, okay. Like try to find the problem and solve it. Right. I understand what the issue is. You just need your hair done. Yeah. You should come in every seven or eight weeks or you can come in and bitch about it and we can laugh about it. Yeah, right. That's actually funny because like I do have, I have a few guys that come in that are like, they'll be one in particular, he's probably in today, but he goes, oh, I didn't like it last time. And I'm like, well, you're gonna love it this time. I don't know. I don't like to keep my standard this high all the time. You know, I wanna, now I can knock it out of the park. There's a difference with having a repeat client that does this but leaves happy and everything's good. They just come in and do that, like a Debbie Downer and someone that really calls and they're like, I need my hair fixed and then might not come back. Like the only people that I've ever had to part ways with it was never about the job that was being done. It was about their disrespect of what I'm doing. Why? None of you just, it was just funny the way it was said. Did I not understand what you said? Yeah, maybe I didn't understand. Maybe I didn't quite understand. Well, I mean like someone who doesn't respect like time. Yeah. You know, like someone who is blowing off appointments or like that kind of stuff. Oh, no, I don't, no, God. I don't mean like you have to like the haircut. Is that bad at all? That's not what I meant at all. Thank you for letting me clarify. Sorry, I caught the back end of that and I was like, oh. I thought you were making a joke and then I'm like, oh, maybe. No, no, no, no. I meant someone who like just doesn't respect the salon, doesn't respect it. Yeah, I got it. The way that we have to do our job to function. Like that's when I'm like, mm-mm. But what about actual hair mistakes? Like when you do, what is your, do you have an idea in your head? Do you handle them all the same or do you? No, you got to cater it to the person and what you did. But you have to be able to admit though. Okay, that's the biggest thing. That's number one. Yeah, you can't try to be like, I know, it's raining so hard. Oh, that's what I hear in my headphones. I've worked next to people that are like, they'll get a complaint and they're like, no, that's, you're wrong. I'm like, no, they're not. They don't like their haircut. They're not wrong, like. Yeah, that's the thing. Like we work in an industry that's very subjective and like if they, if people, you know, don't like it, it doesn't matter how good it is, you know. Every time I cut Christina's hair, it's so good and like there's something that she doesn't like, then, you know. It's just her opinion. It's not cause it's terrible and uneven, you know what I mean? Did you ever see this show? I usually love my hair, but honestly, this is just funny. I cut it so uneven last time. I just got my haircut by Matt and it's so uneven. That haircut might have put me in retirement actually. But I think what we were talking about work and life, while you're cutting my hair, and I think I just should shut my mouth. It was the worst hair. It might be worse than the short hair. There's a sound bite for you. It might be worse than the short haircut. The good thing is it's long. The good thing is it's long, but now my one side is. And now she parts it on the side. I'm gonna part it and get like a wave done because it needs to just be big because this one side was just taken so much hair out of. Yeah, man. It's fine, no. I actually cut, when I cut Katie's hair yesterday, the whole time I was so focused because I was like, I cannot let that ever happen again. Like, I don't know. It happened. But when you live with somebody that you cut their hair and you don't care. Well, no, because she's like, don't touch it. Because like, so I wanted to fix it, right? But only way to fix it is to take it a little bit shorter. And she's like, no, let it grow. And I'm like, okay, so now every day it's a reminder. I see her every day and it's a reminder. Carly was so cute because she colored my hair and she goes, oh, yeah, the one, the one side is a little. Oh, that's another conversation actually because my client yesterday was in California, John, and he came back and he's like, sorry, I had to cheat on you while I was gone. But he'd had text the salon and said, what clipper guard level should we use? And I said, use a five because he doesn't really like it short. And I was like, well, maybe they can't screw it up if it's a five, you know? And not putting it out there that anybody's gonna screw anything up, but you really just never know. I don't know where he's going, whatever. So he said he went to the salon and the guy, he said, use a five. The guy started using a five and he goes, it's not taking anything off. And John's like, you can use a four, but that is it. And so he said to me when he gets back, he goes, how messed up was it? And like to me, I'm not somebody that likes to look at somebody else's work and really judge it because I also have days that are, and I try to think about those days, but how are you guys with that? Well, I just had someone yesterday, actually. She wants to start coming to me and she does highlights and a haircut, okay? So we're talking and I can tell from looking at her that she just does tons of foils. But I can tell by talking to her that nobody's had the conversation with her about what she really wants because as we're talking, she's saying she likes her base color. She wishes there was more of it. She feels overall too light. And I'm like, well, that's exactly what they're doing to you. Like they're making it so that you are lighter overall. So let's let it grow out for a couple months. I can start doing this and this and that. And she's like so excited about it. I'm not crapping on anyone's work because I would like to comically put that out there and hope no one does it to mine, but it also doesn't look good. Yeah, it's correction through education. I'm not saying that person did a crap job. I'm just saying, oh, like you want this cool, then I'll do this different. Why it might not be working or something like that. Yeah. I think just to kind of go back to like getting things wrong, I like to just kind of under promise things. And I think that's your biggest like, that can work in your favor. Cause if you under promise, then they have that expectation. That's smart. Right away. Just being strong in your consultations is going to help to prevent from any. Totally. I keep expectations in the dirt. Yeah. And then it's like, oh my God. I was like, I got you. Yeah. I would also say probably some blame could go on the salon, the owners too. If someone's not ready to be on the floor by themselves. Yeah. That could really, you know, you can't have a person they're struggling or and then all of a sudden you just fire them. At least in my opinion. There should, you know, if one mistake happens and it's a pretty decent mistake or they should have had knowledge of that mistake, then you kind of have to take them off the floor and revisit maybe their, you know, their training. And we talked about it a couple of weeks ago, like we've all made big mistakes in the salon. Like that's how you grow. And that's what, so Susan said that like we're spot on, you could be doing hair for 30 years and one client could make you want to retire. And also that someone said that basically you can, everyone makes mistakes and, you know. I feel like it always happens in the way that like I'll have a great week. And then the following week, not a good week, but of like being like, oh my gosh, what the heck. Like what did that turn out? I feel like that's life. Yeah. In general. Yeah. Like ride in the high and then we're like, oh man. Oh geez, this conversation is gonna go so well. I know. Wow. And it rains of course. I know. I almost wanna check if it's leaking. You know the salon's leaking right now. I know. Your mom says hi to, hi everyone. Oh, hi. Oh, hi. Hello, mom. All right, so Mevo on Tour, this episode's sponsored by Mevo on Tour. Mevo Salon and Spa Software is an in-person series. Oh, Mevo on Tour is an in-person series. Sorry, I can't read. Of beauty and wellness, business conferences spanning major US cities in 2024. They already had one in Fort Lauderdale, Florida. So you missed it. But there's one coming up in New York in the summer. So go check out Mevo on Tour. It welcomes Salon and Spa owners, managers to learn from some of the industry's best, I think, including me. I haven't got confirmation, but I think I'm gonna be part of it. Network with like-minded professionals and walk away with newfound ideas and inspiration to implement in your business. Upcoming conferences locations include New York, Los Angeles, Chicago and Dallas. The conference series includes an all-day event full of peer-to-peer networking, interactive strategic sessions on maximizing profit, creating unforgettable guest moments and overcoming industry challenges and more, go to mevo.com slash mevo dash on dash tour. This might be the most random ever. And you know what? If we just stop talking, somebody could fall asleep to this. I do. You are. Yeah, I'm out. Brian doesn't feel well and this is the quietest episode of the show. Cause the rain, yeah, sorry. I know, Carly, you were quiet too. Sorry. It's the rain. I think it's the day. It's soothing. We're soothed. Okay, one more thing I wanna show you guys cause I've wanted to unbox this and I'm gonna do it in a vocal way because I know we're on audio and I'm not, I'm skipping the guy with the fiery gel conversation because I basically just wanted to talk about people getting obsessed with products that will use them for years. He's been using the same gel for like 20 years. Brian's obsessed with the product. Yeah, I actually looked for that because I wanted to use it today. Wait, what are your obsession, wait, what are your obsession products? Well, mine's clean cup, Paul Mitchell. Really? I mean, it's the only product I use. I've used it for 10 years. Did you know that? Well, no, I know he uses that and he's obsessed with it. Oh, the new one? There's a new one that he kind of really, really likes so I just, I didn't know. I actually do really like that. He told me to get that one instead. Yeah, I use it, I use that every day actually now. So I did kind of make a switch. Maria Nella, I think it is. Yeah, I didn't know the name of it. What's yours, Brian, what's your favorite? Mine is Days of Dirt from, I think it's California born is the name of the company. It's, I haven't tried any of the other stuff but I'm so obsessed with this product for my hair, for most people's hair, for basically everyone but Matt. Yeah, it didn't work in my hair but. Carly, what's yours? Moroccan oil, dry shampoo. Oh, it's the best dry shampoo, okay. Okay, I almost got it out. Yeah, do this vocally, Matt. Yeah, I am. Here, do you want me to help you? Get some grunts. So you remember the blow dryer we were talking about? With the light? Yeah. Is that it? Yeah. Or a knock off? It's not a knock off, no. It's from the company. Hell yeah. Remember, so the L'Oreal one, nice rip. The L'Oreal one isn't out yet. But the company makes two. They make, wow, it was really stuck in there, huh? I mean. That's what she said. You're just saying that so people don't think you're so wimpy. Wow, cool. That wasn't why. But subliminally, it could have been. There you go. So true. It's like a pickle jar. I'm acting so impressed. She ripped the box. Wow. Good job, Chris. Box rip. OK, anyways. I did have a child. I know. OK, so anyways, this blow dryer, for those of you guys listening, it's the Zuvie Halo hair dryer. And I've been wanting to, I've had this for a month now. I've been wanting to unbox it and try it out in the salon so I could give you guys feedback on it. So it's the blow dryer that basically dries hair by heat, by light, not by heat. LED light. Yeah, the light. Or no, infrared. Is that the one? Yeah, it creates no damage. Can you get tan? Fast drying, shiny, healthier hair, lightweight, cooler temperature, energy efficient. So I'm going to check it out. Comes with a diffuser, a concentrator, and yeah. I'm going to check it out. Yeah. I am excited about it. But I wanted to, it says 38% shinier, 57% color retention. Oh, check it out. We went through all of this. You've got to use it now. I know. 17% smoother and 9% stronger hair. Awesome. A weird percentage. That is a weird percentage. I'm excited to see. They just rounded up to 10. Because we didn't get. Because that wasn't official. Wait, are you going into your last article of traveling blow dryers? Well, that's kind of where I wanted to go with this. So the traveling blow dryers. How many people do travel? I pack my blow dryer. That's what I wanted to know. I pack mine every time. I think a bad blow dryer will damage your hair. Yeah, you're not wrong. Even if you're wearing, or wearing, even if you have the protectants in your hair, a bad blow dryer, or a hotel blow dryer, will destroy your hair. So I was just in a hotel last weekend and used the hotel blow dryer. And I'm fine with it because I've got three hairs on my head anyway. Well, you don't have color treated. Yeah, you can get away with that. You can get away with that. But it does remind me every time. And that's kind of why I like this one, to pull up this article and see what you guys do, how you travel with it. Because do you have a travel blow dryer? Because this GHD flight one looked pretty cool. Do you travel with a blow dryer? Or do you use the hotel? The hotel is so dry and nasty, like the way the air comes out and everything. Yeah. Carly, do you? I don't travel for long periods of time. So I just plan my hair washing schedule around, and I just don't take time. Okay. I just don't wash my hair. Okay. That's smart. Yeah, makes sense. Solves that problem. Yep. And you don't wash your hair. Yeah, so why would I dry it? Do you just let it air dry? He just puts days of dirt in every day. Every day. No, I just air dry. I tried blow drying it a couple of weeks ago and reminded myself that I'm really good at doing other people's hair, but not my own. I was like, this could be a fun little thing, and it looks so bad. I put it in a bun and threw on a hat and went out. Maria travels with hers, she said. Okay. Yeah. Yeah, I think, I don't know, they look pretty cool. I like the one that I use was Andis at the thing, and I just couldn't believe it. It's crazy to me that professional companies also just have this second side business where they just create. Crap. Yeah. Guys, if you're a big corporate company, they all do. Yeah. I remember I was so excited. That's what I'm saying though. Let's just make money. I was so excited to get the little Paul Mitchell Silver Travel Blow Dryer, and then I was so excited to go somewhere and the first time that I did, it shot sparks into my hair and smoked. Oh really? First time. And you crank those things up and it's like, even the sound of it, you're like, oh. Yeah, it smells like fire. Yeah. It's pretty close. What's up, guys? Let me tell you about formulate.co.matbec. If you're looking for customized formulation, something that fits your hair and skin type perfectly, then go to formulate.co.matbec. Take the free quiz, figure out what's going on with your hair and get that perfect formula sent straight to you. And it doesn't stop there. You have your own personal chemist that gets assigned to your account so that you can make adjustments to your formula as your hair sees fit. We don't need the same shampoo and conditioner in the summer as we do in the winter. Conditions are different. Your skin acts different. Your hair acts different. So make sure if you wanna have perfect skin and hair, go to formulate.co.matbec and sign up today. Yes. So... Swanky. Yeah. We're gonna spin the wheel. If you wanna spin the wheel and win something amazing, then comment spin in the chat. And you should be a professional. Just putting it out there. Yeah, because some of these... Yeah, you're not gonna like it if it, yeah. Let's see if we can see Brian. Oh, that's close enough. Sorry. I also didn't do a good job putting the camera on the wheel today. All right, let's give it a spin. Susan Carlson spins. She's the first. All right, Susan, let's see. Let's see. A comb. 701 comb. Let's go. I love the 701 comb. So Susan, congratulations. Email matt at freeseloneducation.com. Just put wheel winner and your name, address, phone number, and we will ship you out. You're a brand new comb. Congratulations. Thank you guys so much for tuning in. Make sure you follow us. Everything at freeseloneducation, follow Brian. Hairstyle. Yes, Carly. Hair by Carly C. And us, yes. Subscribe, follow, listen to the rain. Yeah, this is gonna be my calm sleep story. This is crazy. Okay, all right. I run in the chat, have a nice weekend. Yeah, thanks for tuning in. Make sure you subscribe. I said that, but also on the iTunes as well so you can listen to us in your car. And even if it's a sunny day, it'll feel like a rainy day that day. Beautiful. Yeah, all right. We gotta go. We gotta do hair. Thank you guys.