 How we all say yep. All right. Yes. We are okay. Good morning, and welcome to this week's edition of and compass live I am your host Krista Burns here at the Nebraska Library Commission And compass live is the Commission's weekly online event We're a webinar a webcast an online show Whatever you want to call us whatever we are to you. We are here live every Wednesday morning at 10 a.m. Central Time But if you are unable to join us on Wednesday mornings, that's fine You can always go to our website and all of our shows are recorded and the recordings are Posted on to our website for you to watch in our archives along with any slides that may be available Whatever the presentation was and links to anything that's mentioned during our shows our show both our live show and our recorded Shows are free and open to anyone to watch So please do share with any of your colleagues or friends that you might think may be interested in anything we'll show what we're presenting here We do a mixture of things here at the met and compass live. We do interviews mini training sessions Book review sessions basically if anything that is library related. We are happy to have it on the show But we also sometimes we have a Nebraska Library Commission staff that do presentations Sometimes we bring in guest speakers from well basically anywhere As we and that's what we have today on the line with us is Dana Longley. Hi Dana Hello, good morning, and she is at Sunni Empire State College, which the the college is based in Saratoga, correct? Partly Yeah, yeah, I know it's a Yeah and she's works there and their library and she has a Very interesting type of position, which I assume you explained there, but Dana is actually Saratoga Springs, New York where Empire State College is as Dennis is partially Located is my hometown Actually, I'm from Saratoga moved to Nebraska here about 15 years ago and Dana and I actually went to high school together We went to high school together and then went off our separate ways and both went into the library world and met up again I don't know five or six years I can't remember how long at a at a library conference in DC Washington DC so I Thought it was pretty cool to have Dana on the show and talk about this patron driven ebook acquisition I know a lot of people are doing patron driven acquisition for things Both ebooks through each library loan and whatnot But I want to Dana come on and show us how they're doing this here at Empire State College So I will just hand over to you All right. Well, thanks so much for for having me, of course So I guess I'll just start and by the way I'll just I'll probably say this a couple times if anybody has any questions as I'm going along Please just you know type it in or ask Krista to turn on your microphone I'd rather me not just bladder at you guys for for the next 45 minutes or so So if you can you know think of any questions or comments or anything like that we want to share your own experiences That would be great. Yep. I'm happy to interrupt whenever Okay, great. Thank you So as you said, my name is Dana Longley. I am our college Administrative offices are based in Saratoga Springs, New York We're part of SUNY, which is the State University of New York system, which is 64 separate campuses It's a pretty large state system Although I like to think of Empire State College is sort of the black sheep of this SUNY system Because we are very different than most of your your regular colleges We are as a library online only we have no physical brick-and-mortar building We have no physical collections. So as you can imagine given that sort of very summary Of what we do ebooks are a very important part of our collection development So I'm going to talk about why we chose this model why we chose this vendor how we're doing it some of the things we encountered in the Three years that we've been Going with this program. Okay, so let me go forward here So let me just step back a little bit and I'll talk a little bit more about what I do and what our college consists of in a Minute and just talk about PDA patient-driven acquisition from a sort of holistic perspective The model is I'm sure most people are aware is sort of a just-in-time sort of model rather than sort of the traditional Library collection development model of just in case in other words, you know the librarians select Materials just in case Patron would want to use it and obviously print collections. There's lots of studies out there. They show you know the 80 80 20 or 80 What can sometimes be called the 86 rule in other words? 80% of usage of our collections is Only used in 6% of our actual materials So it's not in a lot of cases the most effective use of our monies, right? And we're all probably experiencing Dwindling monies and especially as journals and subscriptions and Books and then various things become more and more expensive, right? so that's a very important thing that PDA allows us to alleviate a little bit in the past before we started with the the PDA program we Because we are and I'll explain this in a minute. We're a very very small staff with a very large student population We don't have the staff to do to have dedicated people Choosing materials, so we pretty much rely on Aggregate collections from vendors for our ebooks as well as our journals and other materials So Given that we probably Fall into before we use PDA into the sort of 86 86 rule in other words All the materials that we're paying for and we act have access to millions of full-text materials There's probably only a small percentage of those that are our students in fact. They were actually using and One of the other things that I've discovered and sort of reading the literature on PDA is that As far as collection development goes PDA in the academic field anyways Allows you to sort of identify possible emerging fields of study Especially in a traditional model where you have subject specialists who are choosing just within their subject specialty it doesn't leave a whole lot of room for Recognizing when a new sort of cross-disciplinary field might be arising and so in other words you're sort of playing catch up a lot of times when you're collecting materials for something that might be arising out of a Cross-disciplinary field that you might not necessarily know exists or it's just arising so PDA allows you to Identify those things because you're adding in a bunch of stuff that you're not paying for and then you can see All right What are the actual materials that are that our students our faculty are interested in so it allows you to say identify? at least potentially say oh well We might not have noticed that there's this this new field of whatever it may be and maybe we want to focus our more traditional collection development efforts on that as well Okay So as Little background some abbreviations that I will use to sort of speed things up a little bit Empire State College We often use the abbreviation ESC PDA obviously I've already used it stands for patient-driven acquisitions another sort of parallel to that is DDA Demand-driven acquisitions is basically the same thing as PDA Another one that I'll use a lot is STL stands for short-term loan And I'll explain how the short-term loan fits into the PDA model in a minute Another one I probably won't mention too much, but it might come up once or twice is why be Yankee book publisher? And most of you are probably familiar with that as well so We use as as we said the ProQuest eBury Vendor for our PDA program And eBury is by and by a large amount our largest even before PDA It's our largest collection of e-book materials Prior to PDA. We had about a hundred thousand titles through our eBury subscription Of what's called the academic complete collection Where basically eBury selects the titles and we just pay a bulk cost for whatever titles they happen to throw in there So obviously that's not necessarily ideal because most vendors will you know And this is true in in journal models as well for any aggregate materials. They're going to throw in You know some really good stuff and then they're going to throw in a bunch of stuff that maybe is not the best stuff Not the most used stuff not the most asked for requested materials to sort of give you to sort of fluff up the Account of materials in there, but they might not necessarily be the best ones So let me talk about some more sort of eBury defined definitions that will they Sort of use in their PDA model. The biggest one is the the concept of the trigger, which basically means anytime a user Uses one of the materials that we've selected for our PDA program in a certain way it Triggers a usage an official usage of the material which means that we get charged a certain amount And that can be the what what does it trigger consists of it can be a copy of text download of Pages or printing off of pages And it would have to be as far as viewing something online because you do have the option to just read The the ebooks online they have to be viewing 10 pages Or it has to be 10 minutes of real continuous usage in other words If someone just goes to the title page and then just goes off and does something else That's not going to trigger an official usage. It's not going to trigger a Cost for us So these with these things It sort of ensures that at least to a certain level that we're only going to be charged for things that students and faculty members are actually using in a Basically real way So I've mentioned in the abbreviations STL short-term loan. So in addition to Just you know when a usage will Result in a trigger it doesn't necessarily Result in an automatic purchase of that title eBriary offers the option to instead of going to a direct purchase You instead first get a short-term loan of one or seven days by the user and you can set up In the administrative and you can set up how many short-term loans between it can be between zero and three Before an item is purchased and a short-term loan Will then Cost it'll still be a trigger, but it'll only cost a percentage of the actual purchase price of The e-book and when we started the average Purchase multiplier is in the second the third term that listed there Results it's it was about 10% of the actual cost of the of the any title was was on average It can differ depending on the publisher But so that was a pretty good deal so we originally set it up so that We had two loans short-term loans before and then on the third trigger a purchase of the actual e-book would occur So there's a couple different ways of looking at this from a cost perspective, and I'll talk more about this in a little bit but basically When something is used multiple times when it's triggered multiple times You end up actually paying a little more For the title because you're paying for two short-term loans would say you know at the beginning was 10% So that's you know you pay 20% of the price for two short-term loans And then you pay the full price for the third trigger So you're actually paying about a hundred and forty percent of the cost of the actual book if you just purchased it out Right, and I'll talk a little bit more about sort of the economics of it in a minute And then I talked about we also have the collection of subscription e-books from e-very and that's called academic complete, okay so Go back to and I'll come back to the to the to the economics and the costs and the the setup of the things But let's go back and talk a little bit more about what we do here at Empire State College Just some generic Background about our institution. We have an FTE about 8400 students, although that consists of primarily adult distance learners We have approximately 20,000 students enrolled in the college at any one time In addition when I said we were only partly located in Saratoga. That's just our main administrative office We actually have 35 Locations around New York State, so we are in pretty much all the major cities And a bunch of other places where we have blended learning models, and then we have About 50% is uses that blended learning where students will meet one-on-one with what we call mentors And they'll design what kind of independent studies and and other online classes They might take or they might meet in a during a residency or once a month with a class Blended learning model and then about 50% of our students are fully online students And they can do it from any location. We have offices actually overseas in several locations like Turkey and Blanking out a couple other places, but we have about five different places Overseas and in our international programs. We offer through our blended and fully online courses hundreds Of courses different courses every term and that when you count sections that adds up to probably about a thousand different Different course sections at any in any one term As I mentioned, we're a fully online library given this model obviously All of our students are distant from us. So having a an actual print library Would not do the vast majority of our students any good So we were instituted in 1974 and from that time onward There's never been a physical library. It's always been even when we were a simple correspondence college in the 70s. It was more just Librarians supporting the learning through whatever distance ways they could We do have In a library loan although you can you might be asking yourself. Well, how can without a physical library? How can they reciprocate? In a library loan since we don't have anything to actually loan Well, what we do is we have worked out An agreement with the University of Buffalo again They're part of the the SUNY system and they process our interlibrary loan requests for us And they take items that are requested from our faculty and our graduate students and they Look first in their collections, and they'll send it and along with a self-addressed stamped envelope to our students Directly to their home or work addresses where if they put into the system and And if in addition if they don't have in their collections They will they have the option to purchase it from Amazon have it sent directly to the requester But then The end result is our students and our faculty then have to return those items to the University of Buffalo So as you can imagine sending these items out Purchasing them I'm having them sent Back to the University of Buffalo library is a costly endeavor as much It's a little more costly than traditional in a library loan So it does have a high cost and for that reason we actually have to restrict Access to our interlibrary loan system to graduate students, which we have about 500 graduate students and Faculty only our undergraduate students do not get access to an elaborate loan. So as you can imagine that creates a Big hole as far as resources, especially for Undergraduate students and that is where this PDA program really allowed us to supplement a lot of the materials We have available now as far as staff within the library itself including myself. There are only four librarians And so we're supporting 20,000 students and about 500 to 600 faculty and adjuncts We don't have any support staff or student workers because I we work in an office building in Saratoga So that obviously places large limitations on what we can offer our students what we can offer our faculty and PDA as I'll talk about more again allows us to do this in a very sustainable way given our limited staffing And we've been doing this program this this PDA program since September of 2013 So we're just about at the three-year mark as far as gathering Statistics and data, which I will talk in more detail in a few minutes So let me just pause here and see if Christa's are any any questions or anything like that yet Sure Nothing has come in yet anybody if anybody does have any questions comments Like we said type them into your question section If you have a microphone we can unmute you and you can ask your question that way of course As you say as you're describing the empire state, it's I'm sure it's very different from what most libraries Are involved in as far as not having a physical library and having so few staff supporting such a huge number of students And faculty across the whole state. That's pretty impressive It's you know as you can imagine it's an it's an uphill battle even just getting students and and even so even sometimes faculty Especially adjuncts aware that we exist let alone of the services and resources that we have available So it's something that we have to constantly work on As usual typical of many of us Yes libraries So here is what I put up on the screen now is a snapshot of our ebook collections. We actually have Let me just go to the part of my notes here where I have some statistics We have about 200 currently we have about 200 almost 227,000 ebooks available to our users um and About 77 percent of those are from ebrary and that consists of as you can see the academic complete Which is our subscription titles, which we don't select Um, and then there's about 34 percent of our collection is currently made up of the titles that we've added to our collection Although not technically added them, but we've made them available to our users through the patron driven acquisition program And that's about 99,000 Clote lock. I think it's we just went over a hundred thousand ebooks through that pda program We also have subscriptions to several other collections springer acls credo oxford reference ebsco We have some from them write american fiction women in social movements or some of the other Sort of smaller collections that we make available as ebooks as well Another thing I should mention is to take a quick step back. Um, one of the other advantages that our students have since they're Primarily from new york state, but we have students from from all over the country and all over the world Any students who get our college photo ID can actually visit Any local suni library? So if they're living like out in buffalo or rochester down in new york city, they can actually Borrow circulating materials from nearby um suni libraries So that is another way that our students can supplement Because obviously not everything especially when you're talking about books is available online electronically But that is still limiting factors. A lot of students Are located in real locations who can't Drive to a college library that might be 50 miles away or what have you So this is again another way for us to Enhance those services and resources available to those students Okay, so let me talk a little bit about once we made the decision to go with the ebrary pda program And it was a pretty easy Process for us Because we were already heavily invested in ebrary. We had purchased several hundred books to them. We had We spent tens of thousands of dollars to that academic collection every year Subscribing to that and it gets heavy usage. So it was a pretty easy Thing for us and and they were first out of the gate as far as offering a pda model There have been since been other vendors that have gone that way j store now has a pda model And I believe ebsco Is experimenting with that model as well as far as in the academic world I'm I'm not sure as far as vendors that that cater to public libraries and other libraries If they're if those vendors are moving in that way as well, I would imagine some of them are Because it's it's pretty much a win-win situation for publishers for the vendors and for libraries, especially given our unique sort of distance Situation So some of the sort of things we had to grapple with as far as setting up the program and we started out like with most things We we framed it as a pilot program for one year But obviously we've gone beyond that and it's a full-blown program now The first thing where we had to decide as well what were the number of triggers that would Result in a purchase and And first thing we decided Was the third trigger would result in A purchase and then what titles to include ebrary as far as books that you can add To a pda program that they have probably several hundred thousand titles that aren't in that subscription model That you can add through the pda program. So we had to grapple with okay What kind of materials do we want to include do we want to have the potential? To just put a you know just put everything in there Or do we want to be more selective and as you can imagine they're you know librarians in in general are not keen I think or Instinctively don't like to give up that sort of control But we decided in the end to do that we you know Had some very loose parameters as far as what titles and what languages etc to include to make available to our students But other than that we don't we didn't have the staff or the time to Go through and filter a lot of the stuff So we made available as and I apologize about my phone going off As many things as possible to our students and then let them make the selections and I'll talk a little bit more about that In the future There is also the option to prevent turnaways in other words a lot of these titles Um have restrictions that are put up there and it can differ from publisher to publisher by the way About you know when you Provide access it's usually a single user licensed So in other words only one person can access a particular title at one time So there are Ways there's a an additional sort of product that ebrae offers To prevent a student being turned away if someone else is using a title Um to do that, but in looking at the statistics that that we have we did There was like maybe one in the you know In the first year of this program. There was maybe one turn away total So we decided not to go with that option, but it is there Um and then you know also when trigger actually results in an actual purchase There are multiple options for some titles. Again, it can differ from title title and from publisher to publisher The full range of options are a single user license And then there's this often a three user license, which is obviously more and then in some cases there's a A multiple user license, which is basically unlimited simultaneous uses We opted for cost concerns primarily to Just automatically go to a single user License purchase and then we can always Adjust it later and ebrae has a setup So if you decide that oh this particular title is getting a lot of a lot of use We want to purchase a three person or a multiple license. We can just pay the difference and The cost of that, you know if say, you know the single user license is a hundred percent of the cost A three user license is, you know, probably about 150 to 200 to 250 percent of the cost And then a multiple one can be it can get up there. It depends on the publisher. Again, they set the prices And then there also is the option when you're setting this kind of model up is do we want to do you want to approve a purchase? Um manually before it's actually purchased you have the option to do that um We decided against that. We decided to say I left this Um and in there Do have the Whatever All stuff we Owners might be super expensive And of course when you're um, and I didn't mention this when you're deciding what titles to include In to make available you also have an option to limit for example by cost So we decided anything that's more Expensive than that. We are going to not make that available just simply for for cost Then we had to decide do we want to make available titles In the short term loan part of it available for one day Which is usually about a 10 cost at the beginning or a seven day which is you know about 20 to 25 of cost and we decided at first to Go with the seven day length loan so that if a student triggered a use And they're you know actually using the the material they wouldn't necessarily come back the next day and then again trigger another 10 cost instead they would Still be within the seven day length of the loan and they would just it wouldn't trigger another usage for us the other option we we um Wait a little bit was do we want to add these titles? And when we first set it up we added about a hundred thousand titles Do we want to add all these things to our catalog and Just to explain a little bit our catalog is not like a traditional library catalog our catalog is solely of ebooks Um, because obviously we don't have any print books But we wanted to say okay, so if we decide you know, and this is just at this point just the pilot do we want to go through the sort of Hard process of adding all these titles to our catalog and then we might need to pull them out at some point Um, and you know you always try and avoid making it seem like you're taking things away from your your user base, right? But we decided that you know, yeah, we're going to go ahead and add those to the catalog as a crucial way For students to become aware of these things rather than just going directly to the ebrary search interface They can find these titles through our catalog as well And then we had to decide and how much money are we going to put into the budget for this? And we we decided to start with for uh, I think we decided around a ten thousand dollar um budget limit to Put into an initial pool that any purchases that were triggered would draw from okay, and then you can opt Um at a later date to add more to that as money starts going down I think I think it's great dana to hear about all those different options You have for the ways that it can work because I know I've heard a lot of people with all this pda stuff be very um Wary and afraid of it that it might you know be a free for all And things just go crazy with every paid patrons just want and wanting a single thing for one try And then it never gets used again But knowing that you've got all of those limits and requirements and different ways you can do it I think is very helpful Yeah, and you know certainly for us um, you know, and I'll and I'll talk a bit a little about a little bit More about it when I look at some of the statistics here in a minute Um having the ability to only pay 10 percent of the title when you know a lot of our books Are only going to be used once But so instead of paying full price for you paying 10 20 percent for it. That is a cost Yeah, that's an awesome way to do it Now as far as the launch it mentioned we we um started and framed it To the people that were you know giving us money for this stuff as a pilot um, one of the other things is And this was intentional It's not something You necessarily want to promote because one of the things if you actually say oh We have this model this pda model and it's triggered this way You could potentially get people that can game the model right you you know and and um, You could get some faculty that just want to say all right I'm just going to go in there and you know My specialty is archaeology and I'm just going to go in there and do 10 minutes of usage in every title Because I want my library to purchase all these and then um, that would be a potential Um example of something go you know getting into a run a runaway model where all of a sudden Oh, why is all you know why is like a hundred books this week been um triggered in this particular field? Well, somebody might have gotten wind of it But I think we did a pretty good job of just framing it as all right. We've made available these additional titles 100,000 titles have been added to ours and from a user perspective They can't tell the difference when they're searching the catalog or when they're searching ebrae directly They can't tell the difference. There's nothing From their perspective That is a difference from something that we subscribe to or something that we've already purchased And something that we've only made available through the pda model, which we haven't yet purchased There's no they can't tell the difference Um, so in addition to no promotion actually being needed besides saying, you know, we've made all these extra titles Um available You actually don't want to tell people that you are using this sort of model Um as far as launch maintenance Um including all the decisions as far as setup um Is needed and as well as especially in the beginning when Naturally my boss and and and her boss and and everyone else was a little nervous about giving up this control and not being able I mean one of the biggest concerns is well, how do we know how much it's going to cost? Um, what happens if we spend that $10,000 in two months? Uh, what do we do then we'll have to pull it off and that you know pull it down And people may notice that and say oh, well you took away all these books that were we're there a month ago. What happened? um So one of the things that um, I had to do Um is sort of monitor especially in the beginning it monitor the usage and you can get you can set it up On the administrative side to be to be notified anytime anything is triggered and especially when anything is actually um Purchased you can get notifications and you can also go on to the administrative site and see you know day by day What things have been triggered what things have been purchased how much it's these things cost, etc um So it does take a little bit of uh Manual work to sort of monitor that especially in the beginning so you can get a handle on You know have we set up this thing do we need to tweak some of our settings to make sure that the costs? Um are are going to meet our needs, etc But the good thing is he very you know, I think has done a fairly good job of giving you a lot of flexibility in a lot of those options Okay, so let me just talk in general about some of the upsides and downsides of this model Um from our perspective and this is just from us obviously it'll be different for every institution depending on their unique environment For us the upsides were you know pretty straightforward. We were able to add um 100,000 new titles to our collection at no Um upfront cost basically well people the 10,000 that wasn't yet spent yet, but that's a pretty good deal um And obviously you know in theory Um, and this actually worked out. We we only actually end up paying for titles that are truly used Um, so that is a big plus another thing and going forward over the last three years it's relatively easy to monitor And select and add new titles as they're added to the ebrary catalog Um, so every month I usually go in do some searches Um do a little bit of felt you know quick filtering and then make those new titles available Um in our collections to our users And there are also some you know, not great and I'll talk a little bit more about this some um Tools to where you can track usage and track your spending Um on a day to day month to month year to year type of way Um, they're not the most robust tools Um, and as you guys fellow librarians probably know vendors are not the best at giving us the best Um statistical tools. That's not a priority for them obviously Um, and I found as the person who gathers all the usage statistics from all our vendors Um, you know It's not the best on ebraries and either So as far as downsides the biggest one was and What i'm showing here on this is a very crude chart and hopefully you can read some of it Is the average cost per trigger. So in other words What was the cost over time of an individual title trigger of real usage of a book? It started out below $20 per trigger and just to give you some context there as I mentioned our interlibrary loan requests Costs about 25 to 30 dollars per request So this was cheaper than an interlibrary loan request for us However, and i'll talk more about this in a minute The publishers since this model was just as new to them as to us They started making adjustments and over time over the three years. We've been notified several times of groups of publishers um Making adjustments to their costs, okay And the end result of that both to the percentage the of the the cost for short-term loans as well as To the some of the purchase costs as well, but mostly to the short-term loan Percentage costs so in other words originally the average was around 10 of the purchase price of a book It's probably gone up to about 20 to 25 percent per title on average For a one-day short-term loan Um in the times in three years since so that represents sort of increasing costs for us and that was of major concern So talk a little bit more about the publisher cost increases Around 2000 you know mid 2000 beginning well, maybe beginning of 2014 through the end of 2014 Pretty much every major publisher that was included in the e-brae collections um Demanded some short-term loan price increases um So you know what many uh publishers started out at 10 to 15 percent for a one-day short-term loan Um it went up to 25 35 40 percent. So obviously the publishers from their perspective Um, and this is just my guess. I don't have any inside information about you know, how they made these um These decisions, but my guess is you know, they did some sort of cost-benefit analysis and they saw That you know institutions using this model were probably getting more value than they wanted to give um So a lot of the publishers increased the cost of those short-term loans 50 to 150 percent Over the course of 2014. So these are just a couple examples from a single announcement That I think that single announcement from june of 2014 included about 10 different publishers that had you know, sort of just Way ramped up the cost of their short-term loan percentages And then in addition I think you know this model probably spooked some publishers and some publishers actually went the extra step and actually removed um The majority or all of their titers titles from being available for short-term loan all together So um publishers have the option to only make titles available for a purchase direct purchase or they can just make it available um for a pda model in other words Knocking out the short-term loan, but you can add it as a pda But it will the first trigger trigger will purchase will trigger a purchase instead of a short-term loan So a lot of publishers opted to do that, but that's still left us Even given these cost increases and given you know removal of some titles eberry is constantly um adding new titles constantly I think my guess is you know approaching other publishers to try and add stuff into this In the end there's there still has been really no serious shortage of titles that we can make available For our short-term loan focused Usage of the pda model Okay So let me talk a little bit more about the the overall costs of this this model for us Over the last last three years As I mentioned we made we've made available about a hundred thousand and unique titles Through this program and that you know, we've adjusted things we we've had to adjust things because obviously when those Publisher cost increases first hit us We went into a little bit of panic mode and said oh my god That's like a you know that could potentially give us a three times increase in the cost of this program So we scaled back the titles that we made available at that time in the beginning of 2014, but um That actually proved not necessarily So we've we've scaled back our our filters and we've made more and more titles available Even the ones that we sort of consider the bad seeds those publishers that for example jumped from 10 percent to 40 percent um of a short-term loan Multiplier, you know at first we said out we're you know We're going to punish them for making those those vast increases But it turned out that we could handle that you know that cost given our budget and we've we've opened it up a little more So over the three years the number of user triggers have occurred in total 2045 Uh, the number of titles that were Whereas they were only Here in 76 You know So this first of all those 2476 titles was But the amount that we spent on them was only 50 Just less than 52 000 dollars over three years For us that's a pretty good deal the cost per short-term loan Over the course of those three years has been about 1760 Which is again much cheaper than our interlibrary loan costs per title per usage The number of titles that we've actually purchased In other words, they've either had three or currently we've set it up So that there has to be three short-term loans and then the fourth usage results in a purchase So it's only resulted in 99 actual titles purchased and some of you may be thinking well well, so that means you only own You know you spent 52 000 or in the in total 62 000 dollars and you've only actually purchased 100 Titles and from that perspective it might look bad But I would look at it as you know a student-centered thing. We've provided almost 3 000 books Of you know actually needed books to our students and faculty For the cost of 62 000 dollars and we've made available a vast larger percentage of that For people that you know they probably looked at these things, but maybe didn't trigger an actual usage So those those 99 purchases Cost us about 10 000 dollars And so the total spent for this program over three years has been just over 62 000 dollars Which from our perspective Given our original Budget was was more than we had planned for but we made adjustments and we decided that The additional costs over time were actually well worth it and we've been overall very Pleased with this program. I'm considering we spend about You know for give it, you know just to give an example, you know, we can spend 20 000 dollars on You know An aggregate database And we didn't we you know they might get lots of usage like searches But that doesn't necessarily mean that a lot of the stuff in there is going to be truly used useful to our students and faculty So we regard the 62 000 dollars as well spent money So um a couple just sort of general impacts um It allowed us to in one shot increase our e-book collection size by 33 percent and other as we said, you know, all right, we had about um, I forget what we had but you know, maybe 200 000 books through all our collections and then we had another hundred thousand and then bam, we've just you know almost No doubled the the cost of our the size our e-books available to our users It allowed us and this I put a question mark after this because it's not there's not a direct I've not been able to sort of peru prove a direct correlation But in the three years that we've done this program there has been a A decrease in the number of interlibrary loan requests and one of the things we've also been able to do Is through this program any requests that come in for through interlibrary loan We filter them first before they go to the university buffalo and we check to make sure They're not available As we can add to pda or even You know just purchase directly because we can make a cost-benefit analysis say oh this book costs 40 dollars You know we can purchase it through ebrary Or we can spend 25 to 30 dollars to pay university buffalo to purchase it for their collections for a one-time use for For our user So it allows us to give us those those additional options as well and the biggest thing I think for us Has been that this pda program allows us And I'll show this in more concrete terms in a minute Um, it allows us to add the newest titles that are available Um through our subscription models of ebooks through that academic complete and other collections The you know, it's they're much slower to add the newest titles to those subscription collections Whereas we have much more Ability to say all right each month i'm going to go in and you know find the newest titles that are available For this model and put them in there and make them available to our students and our faculty Okay, so that was a big impact for us with that Okay, so here I would just want to I did a comparison Between and this is just for a single month, but I also did a year-to-date comparison Um, which came out with pretty much the same same results and I compared the data publication To those titles that were um actually used um In our subscription collections versus those that were actually used in our pda um collections and Let me just get to that in my notes So as you can see, you know, and hopefully you can see this and and I apologize if the the font is too small um, you know Up to 1999 Um Academic complete our subscription titles are in blue and our pda titles are in red um There's much more of an emphasis in our subscription collections From titles that are 10 to at least five years old Whereas if you go forward at least especially in the last two years titles that have been published in the last two years It's no contest. There's 138 titles that were actually used in july by our users from 2014 and 2015 Versus only seven That were um, actually used from the academic complete collection. And I think that is a pretty good reflection of um us being able to provide much more Timely Titles into our pda program than ebrae does directly through the academic complete subscription model that we also pay for Okay, so you're gonna be uh getting rid of academic completers that too Little too crazy You know academic complete for us is still a good deal. It'll you know that there's a hundred and twenty seven thousand titles That are available through that academic complete model for us and it gets lots of usage um But it doesn't you know the outside to any of those sort of You know vendors left the titles is that doesn't it's not the most current stuff, right? So this is just a way to supplement that in our in our view So let's look a little bit more about sort of um some of the user behaviors That we noticed in looking at some of the statistics and this stuff So this is just a chart of over the last three years the number of triggers that have happened Um, and this was obviously something we were keenly Looking at especially from the beginning and as you can see Hopefully in december of 2013 only like basically three months into the program We had we saw a huge spike of triggers and that cost us a ton of money that that month And that was when we made that decision Um, all right, we better scale back this program a little bit Um because we just don't have the money budgeted to do this But as you can see if you look at it just take a step back and look at it overall You know once that sort of initial thing went through it's pretty much solidified into And you know we need more years dated actually prove this but you know the costs are a little more Sort of predictable over the last two years you can see they sort of go up throughout the year At the end of each term there's a spike because those students are A lot of times probably rushing to Get books for for their papers and things like that My guess is as far as that going back to that december 13 spike My guess is and I don't have any data to prove this but you know some faculty member got you know Got wind of what we were doing and may have gone in there and triggered a bunch of stuff Um, or maybe it was a student that just figured out. I'm not sure Um, but that's been that that was an anomaly as far as the number of triggers Um, and it's hasn't been repeated. So I'm not sure what you know, what happened there Some more user behavior, you know, what kinds of triggers and others we can track through the statistics, you know, what Action by the user Resulted in a trigger. Um, so in most cases it was actually a view which is the blue section here 68 of the triggers were simply by students viewing 10 either 10 and more pages within a title or Viewing Continuous usage of pages within the within the title for more than 10 minutes 17 the next was 17 percent were actually copying text from within one of the titles And then lower down and this is the lower down as far as chapter downloads and printing Because this is I think, you know fit what we expected because a lot of the publishers Will put barriers in front of printing or downloading some of the things one of the things ebri says and my guess is this is dictated by the publishers that in order to download or print Materials from any books a student needs to actually go in and create their own Personal ebri account. So that's an extra step that a student or faculty member has to go through in order to do that sort of action And a lot of titles are just not available as far as for example Downloading the entire book or printing off the entire book. You can a lot of times And again, this will differ from publisher to publisher. You can only print off like 20 30 or 60 pages It can it can vary wildly So some more stuff I did some more comparisons between academic complete and our pda titles So this is In the top part here. I did a year to date comparison the number of titles that were actually used Within academic complete Was way larger than pda and I think and I don't necessarily have the definitive definition for why this is But my guess is that there were some titles In academic complete because we've subscribed to that collection for I think about a decade or so Um that there are A few titles in that they get very heavy usage. So my guess is that and Well, I know for a fact that there's some courses and some faculty members That point students to specific titles within that subscription collection They've been doing it for years and they've stuck with that. So that results in a lot high Usage of those titles some of them might have even incorporated into some of the assignments they're doing So from uh, you know just from january 2015 to the present This is the usage in the top here from academic complete and pda So again, the list price was 328,000 for those academic complete titles versus 172,000 for the pda titles um The inner an interesting thing here is the average list price of titles that were used The pda titles were more expensive and that probably Reflects the sort of newer publication dates of the pda titles um But overall everything else as far as year to date academic complete still Um sort of outpaces pda although and there's you know another thing that to to take into account is academic complete In total comprises a little over 127,000 titles pda is right around 100,000 titles. So pda has less titles available Um And then I did a comparison just this last month of july 2015 and that showed that pda I think is actually catching up to academic complete as far as Usage because actually the number of titles that were actually used was more in pda Even though there's more titles in academic complete available For example when a student student searches the catalog or when they search Our our catalog is also made available through our discovery Tool we use ebrary for that so The Just this last month pda actually had more usage than our academic complete titles and another telling thing here is um The average list price again Uh was way higher for pda and I put little asterisks by this number $177 for the the average list price of a title in pda because Um something slipped through when I was adding titles one month because I noticed when I was looking at statistics And this sort of really threw me for a shock that there was a one title It didn't trigger usage, but somebody had you know used it multiple times. There was an $18,000 title that um Was included in those statistics and I've since gone and actually removed that title because we just don't have the budget to um actually, you know get a um You know 20 of an $18,000 title for a one day loan of that title Which was a I think like a seven volume, you know reference collection material, but um If you if you take out that single title the actual Average list price goes down to like a hundred and five dollars for those 247 titles um now given you know, this is like, you know, the best I could actually do with the sort of um Statistics that are provided to us through ebrary and I sort of hinted at this ebrary Um, I wish they there was more robust statistical tools or even just raw data that I could pda I haven't said that I haven't actually gone and The pda What time of day are our students figuring these things? Statistics are available And this is just right here a view of our top pda titles as you can see some of them, you know got a lot of usage And it you know, these were probably ones that we ended up purchasing But there's like some that you know get a hundred user sessions Over over time. So that's pretty good and Just lastly because I know we're out of time here looking forward Things that we're keeping our out we want to watch those prices and those those Multiplier percentages carefully to see how the the publishers going forward react We want to get our hands on deeper usage analysis. We've also invested in a pda model for streaming video canopy as a company that Does that and we're experimenting with that as well And then lastly this is just a link to the slides and I'll have krista send that out to everyone as well Yep. Yep. Dana. I was going to let everyone know. Yeah, Dana did send me the slides Had a time yesterday the day before So they will be included in the show's notes afterwards as well We do have one question that did just come in About patrons having to create accounts That if a patron has to create an account to request the books, does that create any sort of a privacy issue that you had to Work with? Well, that was something that's something that was existing before the pda program That's just part, you know, for example, that's just part of eberry's model that if you want to actually print Any of the text or download a book or for example, they have a Bookshelf feature that if you want to add books to a bookshelf so you can access them later You need to you know, like most vendors they want to get their hands on the some of the patron data But all it does is all it is all it consists of and Is them creating of you know giving them their email And what they want their username and password to be and then they'll get access to those extra features Um, so that existed even in our subscription collections All right says nothing to do with the pda part that you're doing It was already part of using the ebooks and from what you said as far as privacy That's very little information that they are having to give so and there's no connection to any of the library's Databases or catalog or circulation or anything like that. You know, since we're an online only library We don't have student data connected to our system at all. Not cool. We don't have any student data connected to that Makes it even more secure. Yeah, perfect Thanks for that question. Yeah So anybody have any other questions you can type them into the questions section as we just got one here Or if you have a microphone, just say unmute me and you can um, ask your question that way We can any last minute ones you want while we'll see while we're still here on the line with dana So this is really great lots all the a lot of good information statistics on here I think will be very helpful to people as I said earlier interested in this kind of Collection development, but wary of it But also, I know some people think oh this kind of thing would be a huge money saver But that's not really the right way to look at it. Obviously. It's I think what you said is the most important part It's getting the steam your users what they actually want I mean we have to guess sometimes about what they want and what we think if in our expert opinion is something They could use but this is really, you know being even more Responsive to what they are Really wanting to look at and I like the way that in that that aspect of it and how it's kind of also Hidden that they don't even know it's happening Yeah Behind and I just want to put out there if anyone's interested in just you know reaching out to me in any way if you just Google disobedient librarian. That's my sort of online handle You'll find all my my social media stuff and feel free to contact me with any questions going forward Yeah, great. All right. It doesn't look like any last minute urgent questions came in now while we were chatting Just a few people saying thanks. Thank you very much. Great information So let's see here I'm just getting myself excited. So I think since we don't seem to have anybody who Reads asking any questions at the moment As Dana said you can go ahead and reach out to her Afterwards I'm just going to pull back My presenter control the my screen if I can get it to go here. There we go Digi There we go All right, so that will wrap it up for this week's edition of encompass live. Thank you very much Dana Thank you everyone for attending The show has been recorded and will be made available on our Archive page here on our library Encompass live website right down here at the bottom. We have our archive sessions Links and Most likely later today. I should get it up here the recording link to the presentation and at the beginning of the presentation There are a couple of articles Reports that Dana mentioned. I've grabbed those links as well to include in the recording page So you'll be notified when that is available. I hope you join us next week on our topic is the new accreditation guidelines as a Planning tool. This is a very Nebraska centric topic We have accreditation for public libraries that our libraries can work towards and we have some New guidelines related to that that you libraries can use for planning. So Richard Miller and Laura Johnson who are from our library development department here at the library commission along with one of our system and Coordinators Denise Harders are going to be online with us next week to talk about using strategic planning to help with your accreditation So I hope you sign up for that and any of our other future sessions you can see here on our Encompass live page Also, Encompass live is on facebook. So if you are a big facebook user, please do go over there and like our page Once it loads up here There we go You will see notifications of when the recordings are available when new shows are coming up I give a reminder here as I did this morning of when a new um, that was the last weeks When a new show is coming up I'm gonna be Starting so you can uh, see what's going on there if you're a big facebook user Other than that, thank you very much and we'll see you next time on Encompass live. Bye. Bye