 Thank you everybody So what if I ask you to remember a day that really marked an important milestone in your life I'm sure that you all can think about several of them Like me, but today I'm here to talk you about a very special day in my life, which is 17 August 2015 This is where when I applied for a job offer With WP media to be a supporter for the cash plugin WP rocket And I started my my path into the WordPress world Let's say but let's take it a little step back before I love writing So I opened my first personal blog around 15 years ago in an Italian platform named T. Scali And so I'll always be in an average were an average blogger normal blogger until 2010 I read that WordPress.com was a very good platform for blogging and I decided to make this switch and I've been doing that for several years now and In a beautiful day of summer 2015. I had a problem a technical problem with my blog I was in the in the back end of my blog and suddenly I saw this pop-up It was Andrea and now to my t-shirts who offer help Who offered her help? She did it. She had me solve my problem And so I was happy, but I also left the chat with one question How could this girl find a job with WordPress? At that time I was I had already a work. I was I was Working in customer support, but in a total different environment I was living in Barcelona, and I was a customer support for an international assisted reproduction clinic So I was helping women going through the difficult path of having a baby through assisted reproduction techniques I have to say this has been a really important experience in my personal and professional life because nobody has the patience of of a clinic like that can Help you develop a really patient Communication be Zen and empathic all the time something that has been has been really important for my job in support and Even if this job at the clinic was really fulfilling and satisfying it was also really Psychologically stressful so after three years. I was ready to come back to my previous love, which is the web and The same day that I talked with Andrea by on chat I decided to To look for an answer and see how to find a job with or pre word press And I landed on this official WordPress job page Where I found WP media job offer. They were looking for a polyglot supporter for the cash play game This is an example of the job offer WP media usually publishes whenever we find we look for new people As you can see I'm on the requirements. There are both technical and soft skills and when I Looked at this list. I knew I didn't have all the requirements, especially the more technical ones I didn't know anything about PHP. I could barely read HTML and of course my experience with my personal blog was not sufficient enough to say that I had a great knowledge with wordpress Even so I decided to apply and to make a list of my key strength that could be fit in that job announcement I was fluent in full language. So yeah, I was a polyglot. I had writing and communication skills previous experiencing customer service In fact until that point WP rocket support had been given only in English and French So my entrance in the company could be a really useful to extend support also in Italian and Spanish and also to develop our documentation in the same languages This doesn't mean that I started working with WP media having a relic in good time quite the opposite in fact I Went through an intense talking with my imposter syndrome my imposter Was feeling my head with fears and insecurity telling me that I was going to To do one of the biggest mistakes of my life. This was the question I had in mind all the time To make you understand how was I was feeling in that period. I found this image pretty representative I think you all know the big band theory TV series to you Well, I was exactly feeling like penny surrounded by a group of super friendly and smart friends But more intelligent. I thought they were more intelligent than me. So I was feeling really Frustrated for that. They were all eating were pressed for breakfast while I was still trying to learn how to install a self-hosted website and The most frightening thing was to realize that I didn't have any experience on the backhand approach and that's when my Training that I call learning WordPress from scratch scratch began It took me several months It involved different people in the team and I could summarize it in three steps The first one is the reading and studying phase I had a lot of material to read and study all WP Rockets documentation I took classes on court Academy a red material on WP 101 a lot of things But the risk of this step is to get stuck into it So I had to take a deep breath and go to step number two. I Had to start practicing what I had been studying so far. So also Doing what I was going to be paid for so answer customers questions about the plugin Of course, my main fear here's here was of that of being exposed with all my inexperience But I had to take this risk and also have been mistaken and learn from it and in any case I realized that I wasn't and under any judgment for being inexperienced So I could really dive into this step number three asking questions wherever they were This has been the more difficult part for me I have to confess because also working remotely doesn't put it easy. I had a lot of questions and I was afraid that my teammates were hating me for Interrupting their work on slack all the time with my questions and also my imposter was saying me all these questions are too basic but luckily my teammates were really supportive and helped me to solve all my doubts give me video calls one-to-one lessons and Really answering all the basic questions I had I Also discovered with great surprise that my inexperience could be an asset for example every time we had a Technical blog post to be published. I could read it and say okay. Maybe I don't understand this So also maybe some beginner customer don't understand what we are saying So it was a really good surprise also to know that my inexperience can be an asset So what I learned from this from this training is that my imposter didn't have any Right to tell me to stop me and tell me that I'm not good enough And the tool I use the most just to shut up the to shut up My imposter was my list of key strength the same that motivated me to apply to the job Along with that I also had a lot of numbers to see how my performance was was going because the ticket platform We use help scout gives you also a lot of numbers to see how many tickets you saw for example I went from and Resolving about 70 tickets per month and this number increased a lot as long as I gained experience and more security with my job and Since WP rocket customers can also rate our replies I put here the first great rating I received a few days before starting my job at WP media This is very important very special to me because of the cast the comment to the customer left here as you Can see she was a Spanish customer and I helped her in her mother tongue So not only I helped her with a ticket, but also spoke her same language and this Confirmed me that my this fluency in her mother tongue was a really good asset also for for the job. I was doing So let me confess it. My name is Alice and I am our WordPress newbie If in this room there are other people feeling like me I would like to tell you that we don't have to be afraid because the WordPress world is really big and there is space For us and our keen strength as diverse as they may be. Thank you everybody Thank you