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Published on Jul 20, 2012
The complexity and sophistication in today's consumer electronics has increased significantly over the past several years resulting in added development and support costs. In particular, consumer electronics such as TVs, tablets, Blu-ray disc players, gaming consoles and set-top-boxes are now being connected to the Internet, and many more features and services have been added such as streaming media content and "app stores", all of which adds to the amount of software that needs to be integrated and ongoing support that is required. The added complexity has resulted in a clear need for manufacturers to have a comprehensive service and support strategy to help update and maintain the devices, and to assist customers with the set-up and technical support. With tight development schedules and limited product engineering resources, manufacturers can benefit from a turn-key and cost effective solution that provides them with a broad range of capabilities to effectively manage, update and support their products.