 Welcome to Leverage Data for Mission-Driven Organizations. Today we will be joined by three experts in their fields, Nishpangali from SAP, Wells Hatch from City Year, and Prabod Chyplankar from KPIT, Sparta Consulting. You are being recorded today, so this seminar will be available to you on the TechSoup website along with past webinars and other events at techsoup.org slash community slash event dash webinars. You can find this webinar and other archived events there at your convenience. You'll receive a link to this presentation, all the materials discussed, and the full recording later today. If you're tweeting this event, feel free to use the hashtag TechSoup. As I mentioned before, my name is Becky Wiegand. I'm an Interactive Events Producer here at TechSoup. I've been with the organization for about five and a half years, and prior to that worked at small nonprofits in Washington, D.C., Oakland, California, and San Francisco. I've worked as a writer and an editor, but was often the accidental techie at the nonprofits where I worked, having to find solutions to tech problems about which I had little knowledge. So as your host, I try to make sure that our experts can bring their knowledge to you in a way that's hopefully easy to understand and helps you better meet your mission. We'll also be joined today by Nish Pangali who is the head of technology for the Corporate Social Responsibility at SAP. We'll hear from Wells Hatch who is our nonprofit voice on the line today who is a Senior Vice President and CIO at City Year. We'll learn more about his organization in just a few minutes. And then we'll also be joined by Prabhupade Chyplankar who works in Business Intelligent at Sparta Consulting specifically on SAP products which is what we'll be talking about how SAP's donation program through TechSoup can enable you to hopefully leverage your data to meet your mission. You'll also see Ali Vazdikiyan in the chat, and possibly Bijan Yaman Kabadasvar in the chat as well responding to questions from TechSoup's end. We'll be covering today a quick introduction of TechSoup. We'll be doing a quick poll of you to see what ways you're managing your data currently. Then we'll introduce Nish to talk about Corporate Social Responsibility and some of the data solutions that are available through the donation program with TechSoup. We'll spend some time hearing from Wells about his experience at City Year, a nonprofit organization all around the country that's working on how they can leverage their data and use dashboards to help them see their impact. And then we'll talk about the Developer Wars which City Year was part of as an event with SAP that gave them the opportunity to get dashboards created for them by developers to show them examples of how their data could be used and can hopefully provide some examples of how your data can be used at your organization. And then we'll hear from Prabode to talk about those dashboards and give some other tips on wrangling your data. We'll have time for Q&A at the end, but feel free to post your questions in the chat window throughout the webinar. So quickly jumping into the agenda, who is TechSoup? We're part of TechSoup Global working towards a day when every nonprofit library and social benefit organization has the knowledge and technology resources they need to operate at their full potential. And part of that is providing webinars like this to our audience in the hopes that you can not only access technology donations, but you can learn how to use them and leverage them for your own organization's mission. We are a 501-C3 nonprofit organization. You can read here about some of our impact. We work in 56 different countries around the world with 63 different donor partners including Microsoft, Adobe, Cisco, SAP, Symantec, and many, many others. So if you're not familiar with our donation programs, feel free to visit our website at TechSoup.org where you can access these donations if you are a library, a public library in the IMLS database, or a nonprofit 501-C3, or often small foundations too. So to get us started on the topic of the day, I want to quickly open up this little poll. You can click as many things on the screen as are relevant to you, but the question is how do you currently manage your organization's data? So do you use a tool like Google Docs, or SkyDrive, or Spreadsheets, or an access database, or a donor database? So take a moment and click on the screen what kinds of things you are using to manage your data currently. And if it's in multiple places, combinations of many of the above, feel free to click that. If you are using business intelligence software now, or a custom built data warehouse that's helpful for us to know and for our presenters, because this will help inform them as to what types of tools you are currently using to manage and corral all of your various types of data. I'm going to give just another moment so we can have everybody participate in the poll. So 5, 4, 3, 2, 1. It looks like 72% are relying on Excel spreadsheets, maybe also using Google Docs and access databases. Those are our other top items. That's helpful to know because Spreadsheets, while useful and things that we use all day long may not be the best way to tell your organization's data story. So with that, I'd like to go ahead and introduce our first presenter, Nish Pangali. She is with SAP's Corporate Social Responsibility Division, and she's going to talk just about the data solutions for nonprofits that are available through the donation program. Welcome Nish. Thanks Becky. Hi everyone. It's a pleasure to be able to speak with you today. I'll be talking a little bit about our organization and then how we partner with TechSoup to provide some tools to the nonprofit organizations, and how you might be interested in getting started with some tools. Interesting to see so many folks using Spreadsheets and Google Docs. That's pretty common not just in the nonprofit sector but also within the corporate sector. And the tools we'll be talking about today easily integrate with Spreadsheet data and really help provide a better way to look at your data, to analyze it, to visualize some trends in a very easy to access fashion. So I'll let some of the technical experts who are coming up next talk to you a little bit more about that. That's a little bit of a preview. The Corporate Social Responsibility Organization at SAP is really focused on helping SAP's vision and elevating it, which is to help the world run better and to improve people's lives. We have three focus areas where we contribute into the community. The first is talent. We do a number of different things including volunteering. We had just completed our month of service in October where we volunteer around the globe. We also have some really unique opportunities for our employee population. Things like social sabbaticals where high potential employees from the company can actually go to a nonprofit for a period of time, six to eight weeks, and help them launch their business, work on a business plan, help them with a specific need. We also have other skills-based volunteering initiatives that we provide out to the community. So trying to do a lot of things to serve the community and also make the employee experience for SAP employees richer. Technology is my focus area and we really look at leveling the competitive playing field for the amazing organizations that all of you represent today. We try to provide technology that is applicable to the nonprofit sector that's easy for you to use and of course is available as a donation. And then finally, capital. Each of our regions around the world provide grants and we have grant cycles that nonprofits can apply to and if selected will receive grants from SAP. So we really try to provide a comprehensive approach to social change in the sector. From a technology perspective we offer a number of different solutions. The analytics solutions are the focus of today's session. That's what we do in partnership with TechSoup. SAP is a large company so we also have a number of other solutions available. We recently launched a couple of cloud solutions in a pilot fashion. So you can learn more about that in a future webcast that SAP will host or by visiting our website. There's also donations that we make in a couple different areas. So we again try to provide a holistic approach to technologies but select the ones that are the most applicable for the nonprofit sector. Really want to make sure that it's the right technology for the right organization. When we look at the solutions that are available in partnership with TechSoup, there's three today. SAP Lumera, Crystal Report, and Crystal Dashboard. Actually going to start in the middle of the slide with Crystal Report. This solution is really sort of an entry point for a lot of organizations. It's the highest downloaded solution that we have on our platform and SAP donates in total about over a thousand analytic solutions globally each year. So we have a pretty rich program here in partnership with TechSoup. The majority of those are still leading with Crystal Report. Crystal Report is a great tool for those of you who are really interested in moving from spreadsheet and manual reporting to a more automated process. It provides you with the ability to automate your reporting. It can actually customize and send out reports on a regular basis so you don't actually have to rely on personnel to cut and send reports. The system can do it for you. And there's actually some more enhanced capabilities that are available which will allow you to even create what looks like web-based reporting but it's all standard delivered in Crystal Report. Intergrace directly with spreadsheet support and other data systems. And we did have a webcast which is in a link that I have coming up in two slides that featured another nonprofit, Pro Seniors Incorporated, and they talked about how they use Crystal Report. So if you'd like to hear another nonprofit perspective and hear a little bit about tips getting started with Crystal Report specifically, that's a webcast that you can listen to at your leisure. If we move to the left, I would say the next area to look at would be Lumera. Lumera is the most recent addition to our donation platform. It's a fantastic visual intelligence solution. It allows you to really visualize your data in an easy way. You can simply upload a spreadsheet or connect into a database. And this provides more of a graphical format to look at trending information. And you'll hear from our next few speakers a little bit about how seniors have been able to take their data and visualize it in this fashion. So really taking a look at what are the trends. If you want to share information collaboratively within your organization, there is a free cloud account for SAP Lumera with one gigabyte of storage. Anyone can sign up for that. And you can essentially use your license to create the visualizations and share the data through the cloud with any users that you want to enable. So that's a really great tool for collaboration and analyzing your data. We move all the way to the right. Crystal Dashboard Design is sort of the most advanced solution I would pay out of these three. This solution really allows organizations to take their data and provide a single source of the truth out to the community. So if you're looking at having a dashboard embedded in your website, for example, if you want your IT organization to really have one source of your data that's presented out externally or even up to your board, up to management, Crystal Dashboard is the solution to do that. So here are a little bit about how this was leveraged in the developer war engagement. So those are our three tools available on the donation platform. You can see it's on the TechSoup SAP landing page. We'll have a link to that in a couple seconds. One more thing I want to mention before I hand things over to the experts. We also have recently added some fantastic learning content. We know that it's not enough to just donate software. So I talked a little bit about health-based volunteering. We're looking at and researching opportunities to get more service providers out there available for you, more top talent from SAP available for you. In addition to that, we also want to help you run better. And so one easy way to do that was to also add in e-learning courses for our donation program. So these were added within the last two months I would say. There's a variety of courses that you can take. They're all available through our TechSoup landing page again, and they're part of our donation program. So I encourage you, as you're looking at a solution, to take some time to look at our landing page. You can see the value proposition that's already included there that helps you align to which solution is the right place to start. And then for the solution or solutions you decide to get started with, go ahead and sign up for the e-learning courses. You're able to have a couple of folks access each course that you get donated. And you can then go through that process and get a little ramp-up training as well which is a fantastic asset. So I'll close out with just a couple of links. Our landing page is the first one, so go ahead and check that out if any solutions that you're interested in having your organization receive. We also have this webcast and other TechSoup webcasts available as reporting. And then we have our SAP Corporate Social Responsibility page. So go ahead and look at all those. We have some tutorials and other reference links on our first landing page. And that should all give you a great running start. So I'll pass things over to our next presenter. Thank you so much, Nish. So I'd like to welcome Wells Hatch who is the CIO and one of the Senior Vice Presidents at City Year who is going to talk about their technology strategies particularly around data. And so this is a nonprofit and we're going to watch a quick little video here just to tell you such a much better job of explaining what City Year does than I ever could to be here with a couple of the powerhouses really in this space that I've always admired, TechSoup clearly with what I now understand to be a global mission. I knew it was important and big. I didn't know it was global. SAP of course who have come to know much better recently and then KPIT which is a really interesting firm doing some great things both in the social responsibility space and the technology space. I guess I've got the slides here. So very briefly we're in 24 cities today actually 25. The slides are a little dated and we serve about 150,000 students. We have goals of moving in the next five years to many more cities all of which have in common that they have low performing schools and we seek to serve up to 900,000 students for this whole school, whole child model that we have. Quite simply we're mentoring and tutoring students and the core members that we recruit are some of the most dedicated and hardworking people that I've ever had the pleasure of meeting. They're about a little under 3,000 this year in service at City Year. My job is to make sure that their jobs are easy or at least not burdened by barriers that can be relieved by technology. It is humbling every day really. Every time I look at this slide I have to pinch myself because when we started working on a technology strategy at City Year we were possibly like many of the folks on the call today, an organization that had grown to the point where there was a great variety of point solutions available to solve particular business problems and there hadn't been enough time, enough planning and enough in the way of resources to make sure that they talked to each other and that they shared information. So many times data was being replicated, repeated, re-entered and as a result we set what seemed like modest but turned out to be difficult goals to achieve one of which was to establish a single version of the truth and some of the other set of core principles of enterprise database management. We've largely achieved that by replacing most everything that was in service three years ago and it's organized around what we call the core four. And all of these now are we're working toward talking to each other and they are all the targets of what I describe sometimes as a business intelligence roadmap, our efforts to try and get the data to work for the organization as information. So we deal at City Year with two real large realms of data. The first is very important to us as it is a direct expression of our ability to help students in schools. We borrow if you will student performance data from the schools that we work in and look to track grades and assessments for the relationship between students' ability to do well in school and the extent to which we have been working with them with interventions. And then we have another realm of data which is really all about helping us do our work, getting the job done and it's the probably much more garden variety possibly around that we have in common with most organizations and it's the human capital management information, it's the financials, it's the performance metrics and the other measures of resource utilization in the organization and we refer to that as the operational excellence realm. And both are equally challenging to get your arms around. We have and continue to work with well probably tens of thousands of spreadsheets as I'm sure that is not an unusual scenario for maybe some of you. Part of my job and part of my team has is a goal of really slaying spreadsheets. We literally focus on eliminating them wherever we can. I have a big graphic on my whiteboard which is the sign of the red zero with a line through it and inside it's the word lists. We find that if we can pull this off, what we would like to do is to be able to make the data available to everyone as they need it and really if possible probably avoid any downloads or exports or most importantly versions floating around. So we've got specific challenges in each one of these realms. They have a lot in common. The school data that we collect really is where we are stewards of the trust and privacy and security that the schools and the students and trust us with. We also are dealing with a very diverse environment of where that data is coming from. We're in 256 schools this year. I would say largely every one of them probably has a little different way of organizing the student performance data. We have the goal of working with raw data in the schools in addition to aggregating it so that we can report across regions and sites. What we did, the very unique experience that I had earlier this year was to be invited to participate in this developer wars that the SAP users group sponsors each year. And I know Provode is going to go into a little more detail about this but it was eye-opening for us because I think like many of the folks on the call we are early days in this journey of coming up with a good or complete, even resembling complete approach to managing information and presenting it to the organization. And what we were a party to really was giving a pretty simple database of student information to a team of developers that were using SAP tools. And I believe they did this in Provode. You're going to have to correct me later. But I believe it was 18 hours. It was nonstop. They were provided with a diet of pizza and soda and the occasional person coming in telling jokes I think just to lighten the atmosphere. But these folks were experts in use of these tools and they came back with just what was a very impressive eye-opening kind of knock your socks off a way to view what we had been recording and storing and reporting out in a very straightforward sort of flat way. So I know we'll have an opportunity to look at that a little further in the presentation but it is light years from where we are. The good news is that we can see the path. We've started this journey. We're optimistic about getting there. And the exciting part about participating in developer wars was that we could see what was possible and that it isn't as far away as we thought. So I'll stop there and cede the floor. Thank you all for sharing that experience. And I think we always feel light years away from whatever the coolest, hippest thing is out in the Internet world. But it's great and I think that your example is a good one that just seeing the possibilities and knowing that there's a path to getting there to a way to really demonstrate the impact of your work in a clearer way or to visualize it with a tool like Lumera or to create a dashboard with crystal dashboards and be able to show your work in a really visual, easy to understand way is something that I think is so compelling because it does really help tell the story of your impact and of your effectiveness as an organization. And so I'm going to bring Prabhout on to talk a little bit about how he participated in the developer wars and give us an example of how he put that data together from some of those thousands of spreadsheets from City Year and created a really enlightening dashboard for them in that 18-hour caffeine and pizza infused mad dash. And also to give us some of his tips on how you can go back to your organization and have opportunities to see the light with wrangling your data and how to start doing that. So welcome Prabhout. Thanks for joining us. Thank you for having me. And I appreciate everybody taking the time to attend this webinar. It's a privilege to be around with organizations like City Year, TechSoup, and SAP. And KPIT is a humble to be part of this experience. My role here at KPIT is to help customers get the best out of their BI and analytics needs. KPIT as an organization is about 8,000 folks worldwide. It's a publicly traded organization with about 30 some offices. And although we are very commercially driven for-profit organization, there's certainly an element of corporate social responsibility which I take on myself along with some of my other peers in the organizations that have taken the opportunity to build relationships with organizations like City Year that are working towards the better good. And using tools like SAP's components that you looked at a few minutes ago, albeit with dashboard design or crystal or Lumiera, we've been able to help organizations analyze what lies beneath in terms of the collection of data and what actions they can take to better run organizations of their size in their space. And specific to this webinar, one of the components that we were discussing to share with you were areas in which organizations take their data lifecycle and what is important from a best practice perspective, what you heard from Wells a couple of minutes ago in terms of the magnitude of data that they collect from the varied sources of institutions that they get data from. For them it's important to be able to see the progress of how their business constituents are being served with the right information, not just the gut feel, but really data that's been driven from realistic collections as well as expectations that are being built on that data. So from a strategy for BI, if you all are looking to go down that path, maybe some of you have already gone down that path, others may be embarking on a journey, it's really important to take into consideration a couple of the components of your organization that help you drive that. And I know in a 20-minute discussion we can't cover everything, but what I've tried to do here is really bring together some best practices that you should consider while setting up teams that help drive this technology and this business initiative forward. And one of the areas that I wanted to share with you was what kinds of skills you would need internally. It's not just an IT ensemble, nor is it just an initiative driven by business, but for most of you that are possibly smaller organizations that have very little, possibly IT staff, but have a lot of value to provide back on the data that you end up collecting. So it's really important to understand what the business component and constituents in your day-to-day business need, whether they are metrics that are driven for the count in case of City Year. I'm going to show you some examples. They have a very specific metrics that we help derive with discussions with some of their business stakeholders or understanding what they would want in their day-to-day operations. So understanding the KPI from a business perspective, from an analytical skill perspective, when you get raw data, you have to be able to envision how that can be put into better use for organizations that are out in the field, or either they are sales folks or marketing folks or evangelists for your organization. What kind of information can you provide them that's easiest to understand? And it's not too cumbersome for them. So figuring out those either algorithms or the needs that may be predictive in nature, or they may be more analytical in nature, that's the skill set that you need to have within the team somewhere. Someone needs to think of that ahead of time before you start just rolling out dashboards to your end-user community. And certainly with technologies like SAP and the enablement that they provide you, you certainly need the ability for someone to understand the roadmap, the infrastructure, what are the right tools to use, how well can you govern once you roll something out to your end-users, and probably the most important thing, how do you manage the quality of your data? Because garbage in gives you garbage out. You all might have heard that before. And it magnifies because of the ease of use of these tools. We certainly see a lot of times organizations blaming the tool at the end of it whereas it was really the input that they initially captured. So from an experience that you want to embark on, I would really urge you to build some of these skills within your organization. Of course this is one element of a three-legged stool which is the skills of folks. The other is the right tool for the job. So as you saw a couple minutes ago when Nish shared some of the opportunities you have, I would urge you to consider the opportunity to do a proof or some sort of a take away from this session to see can we do a very focused business area proof of concept with a tool set that's available for you, as well as consider then what kind of organizational involvement would you need based on these three, four things I've listed here. What I want to do now is to show you real quick a dashboard that we had built that you heard from Wells as part of the development Wars initiatives under the SAP user conference several weeks ago. And this was a dashboard we built within a little under 20 hours all locked up in a room with some pizza and some side jokes. You remember some of those. And then we kind of came out with a approach for them to analyze the data that they had provided us in raw Excel spreadsheets. This is the first time we had looked at this information. And we came up with this web interface for them to analyze. And at the grand finale actually Wells came out on stage and had never seen this before and unbeknownst to him and came on stage and presented this himself as a business user. So really the power of the tool is what we have tried to show through this small little experience that we were able to create an impact on. So basically this is the starting point of your dashboard. Attendance behavior and performance is key areas for City Year. That was your theme. And when you click on the first attendance, the A for attendance there, you come up with a program overview of how your students or schools that are currently covered are performing within what kind of growth rate are you suspecting for them for the next year? And is that trend high or low? So you notice there's this little gadget on the left, top left, it's a scorecard that tells you where certain schools that are in the 10th grade, where that satisfaction scores are, where the student count for those and how many schools are being covered. Those are the three KPIs that was important for City Year. You can also see that if you click down here you can create some interactivity here with the tools. So right now the growth rate shows green that your trend is looking good. But if today you are at 0.1%, chances are you will not do as well because your current growth rate doesn't sustain your future. So you really have to look at, you can do some if-then-else analysis here. There's some intervention statistics. As you heard from City Year, they have a lot of volunteers that go to schools and look at literacy, math, attendance, behavior, and they look at how many such volunteers are needed per student or how many students can one volunteer or two, and there's the ability for them to plot that. On the right you'll look at the constituent impact, whether it's teacher, principal, or a three to five literacy rate, which are their key components and where they stand to be their goals. And then on the bottom right there's different ways for them to look at what kind of intervention drove what kind of attendance. So this is an example of the number of students and how much time was spent in the literacy space, for example. What's really cool about the tools from SAP is that the intuitiveness and the ability for you to build something from the ground up in a very short amount of time is really probably second to none. They are the tool sets of choice that we present a lot of organizations and pretty much every single time have 100% match on the needs. And I'll show you a quick trickster that we built for City Year. When you click on the Analyze button here, they have a 10-year goal to look at how many schools or districts or counties can they go on impact. And what we did was we took some data from various government agencies. We went out on the web, got some information that wasn't provided to us by the way, so integrating third-party data in here. And we said, well, for these many counties, what is going to be the revenue and expense impact analysis? So before Wells and the entire City Year folks go on a journey to figure out how next year is going to look like, they need to know what kind of funding they need to have for next year. If they increase these many counties, how many more students will they have to serve? What would that mean in terms of their volunteer strength? What would that mean in terms of their financial ability to service them? And what kind of funding should they go for? When I hit the Update button, notice on the right it shows what are the funds needed based on these five or seven counties that I've picked on the left because your student count will increase. And then at the bottom it shows you how many coaches you will need, the coach count, and then how much would be my estimated expense. And it has various categories because they get funding from various categories. It's either in kind, or they get it from school, or from foundations, or American course, various corporations. And then their expense has three or four different categories. There's youths, civic leadership, a physical service, the in-school service as an expense line on it for them. And if we were to move some of these out, you'll see obviously the dashboard would reflect that as well. So when I update that from $37 million, it goes down to $19 million. So very powerful tool. And mind you, this was very limited time for us under 20 hours of pretty much no business discussion with them. But really I think, well as you would agree that you saw tremendous value from this demonstration of your data coming out of Excel and just a bunch of flat files that you shared with us. One last tab that I want to share with you is on the student analysis. So we looked at some aggregated data point and we looked at some high level financial impacts. But now if you want to go right down to a student within a particular school and look at the intervention group of that student, you can on the right-hand side notice from January to December how that student has performed. And there's the performance. It shows the average within the school and it shows also the average school grade. And where does your particular student stand? So if I click on grade 7 or if I pick another individual in that category, you'll notice that the various grade levels show me the comparative on the right-hand side for the appropriate student. And I can pick any other student and see what the variance is. So really powerful capability from a tool perspective to showcase various business dimensions that may be important for your organization. Becky, that's all I have to share and I'd be happy to take any questions. That's great. Thank you so much for that, Prabhude. Really, really interesting stuff. And I know most of us don't have a Prabhude and a team of developers in our pocket to just work on this kind of stuff for 18 hours straight and come up with an amazing dashboard like that. But it's the light at the end of the tunnel that maybe it wouldn't happen in 18 hours for sure for your organization, but that over the course of two or three months you could be putting your data into something that displays like this, that comes out with the results that you need where if you run, for example, as an animal shelter you could be entering in how much the expenses for every animal intake you could be entering in for a domestic violence shelter or inventorying for your return to work program and what kind of outputs you have for each client that you work with. I'm sure there are so many other examples, but you showed both the funding inputs and the impacts and projections as well as the inventorying of individual students and how their progress is. And that's pretty amazing that one tool can do that. So I think that it's a good example that this is what kind of things you can do with the tools that are available to the donation program. And it is a donation program. There is an admin fee for those products and that's not charged by SAP. That's a fee that's paid to TechSoup for helping run the program and ensuring that you meet the eligibility requirements. That's sort of our role as a nonprofit and that helps us pay for providing events like this and other informational things and articles and reports. And so just know that that is available to you. There are probably other tools out there that you could be doing similar dashboarding with, but today's focus was on the experience of City Year using the SAP tools and those donations. But I'd love to hear if you have, if you have any other tips for people who might just be starting out. I know you said garbage in, garbage out. And I think we've all heard that before when it comes to data. But if you were an organization embarking on your first step and say you have Excel spreadsheets and you've got donor data in a donor database and you've got data on many of the same users on an email list that you can export from your email blast tool, how would you go about, what advice would you give to that type of organization on how to start so that they don't put garbage in or so that they don't set it up the wrong way from the very beginning? Sure. There's a very common, commonly known concept called master data. And that's whether you're getting your funding from various resources or you're providing it to various other organizations. Or if in case of animal shelter there's breeds that you're helping become safer or providing for underprivileged children. Really the master data in terms of either the locations of your centers or the products that you're dealing with or the customers or the suppliers that you're dealing with, if that can be number one kept in good quality check whether it's in a small database or even if it's within Excel files, as long as there's a master reference to some of these key entities of your business that is a great start for organizations to make sure whether it comes from an email or it comes from a paper trail or a marketing survey or actual system of record that you may be running at your shelter. It's important to really keep track of these key dimensions of your business, number one. Number two, once you have a good collection of such data whether it's customer, supplier, or product, or any kind of transaction, it's really important to envision some sort of a mechanism for your users whether it's a simple financial statement of income and expense or whether it's the count, in this case there was a count of coaches in case of City Year that was important to them. So if you can help figure out the dimensions in which you want to measure this information that would be my second step, first having that quality information together regardless of how many sources it came from. Two, the ability for it to be envisioned as a business metric to be seen whether it's a tabular spreadsheet or a graphical interface. And then three, I think a lot of people it's kind of the fear of the unknown. Becky and I would give this to the SAP tool sets I've worked with many in the past but really the easiest is to identify your business metrics and then choose a tool that can help you get something out within a short amount of time. So within a week or two week period for a very simplistic approach on data you can really get out a fairly happily decent looking dashboard without too much training, without involvement of large IT consulting organizations. And KPIT has helped especially through this particular program I'd like to offer maybe if there's the first five organizations that approach in wanting to do this we'd be happy to outline a quick session with them kind of a lunch and learn either over the phone to help them identify what those steps ought to be for their organization. That's a really generous offer. So in case you didn't hear that folks for listening he just offered that the five first organizations that put it out there that they're interested could get a little bit of free consulting time with KPIT. So that's really generous of you to offer that kind of time. I think we have a lot of people on here that may just be starting out. We might have people that – I know there are a couple of people who responded that they have their own sort of custom built in-house data warehouse. And have you worked with folks who are kind of at that end of the spectrum where they have a proprietary tool that they've built themselves and maybe they want to get unburdened from having to do all of that management and convert to something like this? Is there an easy way to take their data out of something else that they might be currently using whether it's a different donor tool or different data warehouse? Is there a way to convert that data into something that could be used in a data dashboard like this? Yes. Actually, more often than not, there's already someone who's got something set in. We call it the jack-in-the-box. Either it's a homegrown tool or in the case of some of the organizations here it may be a donor database that comes from a third party or they're doing it in the cloud. We've been able to extract data, bring it into a consolidated record set whether it's another database or even a flattened out Excel spreadsheet that would depend on the volume. And then with SAP ToolSets, we've really been able to turn them around into dashboards like the ones you see on the screen. So that's a very common element of where people are in their life cycle. That's terrific. Well, thank you so much for that, Prabhud. We have people in the chat window saying, how can we be part of this? So I think that's how we're doing it. So feel free to put your organization out there in the chat window, and we can follow up and pass your contact information along to Prabhud to follow up with after. So you might have one of those Lunch and Learn sessions which is really very generous of you to offer that time. So thank you. Feel free to post any other questions in the chat window that you might have. I have one for Nish if you would get back on the line thinking of the three different tools that you offer through the donation program with TechSoup as well as the e-learning courses. If somebody is just starting out and they're taking that advice that Prabhud gave about trying to make sure they've got good, wholesome, clean data that they want to put in to something, what tool do you think would be the lowest-hanging fruit or the easiest for them to sort of get their feet wet if this is their first foray into sort of trying out some of the data visualization or dashboarding tools or reporting tools? Which one would you recommend? Yeah, that's a really good question. And I think Prabhud's advice is well taken. I mean not only just using quality data but also the profits perspective. I worked at a different organization years back and I started early on in nonprofit organization as well. And some of the biggest headaches we had were actually just thinking through our process and our end goal. And most of our quote-unquote implementation was actually discussions. And the ones that went well and the quickest implementations were ones where we spent more time talking before we started touching the system and lesson learned on the ones where we started messing around in the tool and then we had to kind of come back and retweak. So I think all of that is really important as you think about getting started with these applications but also in selecting the applications. So I would encourage you to first take a look at our landing page, look at the value proposition around each of those solutions, look at some of the free resources tutorials that we have up there even before you think about e-learning, and help decide what problem are you really trying to solve. If it's truly a reporting concern that you have, just automating reports, being able to send reports out in an easier fashion, being able to kind of look at that sort of operational efficiency area. I would recommend you take a look at Crystal Reports. Their leading edge reporting tool used by many organizations around the world has been an industry standard for well over a decade now. And I would say that that's probably a good place to start if you're really looking at just automating reporting. If you're looking at more of the data analysis that the Bode and Wells talked about and showcased with CitiAir, those can be the other two tools. I think for Lumera I would say it's more of a personal visualization tool, something that you can actually leverage some data, do some analysis very quickly, share it through a cloud account, and more internal sharing. Not necessarily you can share that externally, but it wouldn't necessarily be something you'd want to post on a website for example. So if you're really looking at doing some analysis and collaborating in the company, maybe even within teams or across teams, Lumera is a very easy to use application. I am not a technical expert in the head of technology, but it's more from an initiative perspective. And I was able to use Lumera pretty easily. We have Bijan with us as well from our organization and he's been able to use Lumera in a self-learning capacity to really help me understand what our metrics are around donations, which countries are using the most technology donations through a TechSoup program. Where should we look at doing more? What is kind of the density analysis? What industries within the nonprofit sector? What types of nonprofits are downloading the most solutions? What should I add to the program? So I'm using this for very real-time decision-making, but keeping it internal. So that would be more of a Lumera use case. And then as proposed and well talked about, the dashboard technology I would say is probably a little bit further down the road. Still a very easy to use solution for a dashboard, but if you're really looking at mapping your processes, getting clean data, and then showcasing that out, single source of the truth, that's probably where you want to look at the dashboard. So my long answer would be crystal reports for reporting, would be the first place to look. Lumera for visualization and data trend analysis, more internal collaboration, and then the dashboard if you're looking at really single source of the truth out. Great. Thank you for that, Mish. That's really helpful I think to people not quite sure where to begin. And I've thrown up the page with the additional resources on it that have links to the different product offerings that are available in the donation program. Again, you'll receive this information by email later on this afternoon too, so you don't have to worry to try and click links and scribble things down because they're not actually clickable on the screen anyway. And a couple of other resources, we did a webinar that was specifically on crystal reports earlier this year, and also a blog post that goes into more detail about what SAP's Lumera does. And I will include a link to the webinars that SAP hosted that are specifically on each of those three tools. So you can go ahead and look at those if you want a deeper dive on any of the three offerings. I'd like to really say thank you so much to Wells for letting us see the dashboard that was created from his data from City Year that gives us a little glimpse into what can happen with an organization's mountain of data when it's plugged in in a smart way into a tool that can handle it. So thank you so much for letting us do that Wells. We really appreciate it. And I would wish you a lot of luck at City Year in reaching those goals and hope that these tools will help enable you to better do that. I'd also like to take a moment to thank our two folks, Nish from SAP who just spoke to us for sharing information about the donation program and the tools available to the nonprofits and libraries on the phone. And also to thank Prabhude from KPIT's Sparta Consulting Division and especially for the offer to consult with the first five organizations that posted. We have your contact information and I'll pass that along to Prabhude to follow up with you after the webinar is up. So congratulations to you. We don't normally have a little contest in our webinars but it's great when we have an expert who's willing to extend their expertise to our users. So thank you all for joining us today. Feel free to visit the resources that were mentioned and watch for that follow-up email that will be arriving in your inboxes later this afternoon. And I'd also like to thank ReadyTalk who provides the use of their webinar platform for us to present these webinars to you on a regular basis. You can join us next week. We have a webinar on Photo Storytelling on November 12th at 11 a.m. Pacific Time. And we have a webinar on Windows 8.1 Operating System next Thursday at 11 a.m. which is on the 14th of November. So I will share those links in the follow-up email as well in case you'd like to join us for other topics coming up on our webinar schedule. Thank you so much to all of our presenters and I hope you all have a terrific day.