 So, Victor, when people approach you and say I want to become a better service designer, what is the tip you give them? My tip would be read a book. I have this book that opened my eyes. It's not about a book about service design, it's a book about strategy. It's called The Delta Model of Arnoldo Hacks. He's a Chilean professor of MIT and his book is so great. The book about strategy is love, so puts in place to send the customer in the center of the conversation, the center of the company's strategy, and he argues about not to put so much effort on looking on what your competitors are doing, but developing relationships with your customers. And it's a very business-oriented book, so it's a very good read. All right. What's the title? I'll also make sure to put it in the show notes in the description. What is the title again? Delta Model. I will make sure to put it in the description. Cool. Book recommendations. We don't get them a lot, but learn about strategy. That's the tip. Yeah. All right. You don't know what you're playing. Perfect. Don't learn about service design, learn about strategy. Really good. No, no, no, I did both of them. So was this a helpful tip by Victor? Let me know by clicking that like button or leave a comment down below. And if this is your first time here and you'd like to see more videos like this, don't forget to subscribe to the channel and click the bell icon so you'll be notified when new videos are out. Thanks so much for watching and I look forward to seeing you in the next video.