 The weather has cleared up just in time for me to pick up some cute girl at the gym. And by that I mean drive to this God forsaken gym and try not to lose my mind any further. I was so angry on the phone with American Express earlier, I could feel the steam going out of my ears. So let me give some background to this story. I've been a fairly loyal member to Lifetime Fitness over the past four or five years. Back in like 2014, 2015 I was a member for like two years and more recently I was a member for about two years. So you know I'm not like some schmuck that went there for a couple months and by no means can I afford this gym membership. For any of you that don't know, very upscale gym, $150 a month and I actually had my sister's membership on there too so I was paying $300 a month total but my job was compensating me for the membership. Now back earlier last year you know they shut down everyone's membership because of you know what but in like November or October they started charging everyone again that didn't officially cancel their membership. I sent them an email to cancel, I submitted a cancellation form, they said like the account number was incorrect or something. So I called my credit card company, I made sure they put a block on it and you know with all the stress going on with all of my businesses I didn't notice until like April they charged my card $300 every month and for my employer I have to go to them every month show that I attended the gym and they can compensate me for it. Now I'm out about $2,000 you know Amex didn't help me and we're going to go over there, we're going to talk to them nicely in person and see what they have to say about taking advantage of their members during this crazy you know once in a lifetime period. And you know the owners of lifetime fitness are probably some secret society degenerates as well but go figure. Apparently to be successful in this world you have to rip people off. As many of you know this is not the first time I have been scammed, fortunately I have rescinded my losses in every scenario as I intend to do so today. The first time I believe was those supplement companies and you know they were funded most of the money I was only out a few hundred dollars. Then I got scammed by the gym and I still have that gym equipment in my garage at least they were funded me for the broken stuff. And more recently was the Alibaba Emu oil debacle and American Express actually sided with me and ended up giving me my money back for that. Some of you might be wondering Frank what's the point? Frank why stressed yourself out any further? Two reasons one this is an easy video to film for tomorrow and two maybe these greedy degenerates will learn a lesson and possibly the next time someone asks to cancel a membership they might start thinking straight about the consequences of aggravating people. Hey the parking lot looks pretty full they look to be doing pretty well for a crisis. Let's see I did look up the filming policy and the filming policy was that you can film inside the gym for your own personal use however in order to film other people you have to request their permission therefore I will be filming myself as I walk in and I will not point the camera at anyone and I will put on my cuck mask to abide by the New World Order Regiment hopefully they allow me to keep my pee pee. Well there's maybe normal business you know parking lot didn't really get much more crowded than this I mean they spent a ton of money building this and they didn't really do that well at the start and I think they had to fire a lot of people so we'll see we'll see what they have to say hey what's going on man hey I've requested to cancel my membership a couple months back and you guys kept charging my card I'm filming myself yes because I had a very aggravating email interaction and I'm out $2,000 now because my credit card company refused to dispute the charges and you guys refused to refund me the money from my membership. Frank Tufano, T-U-F-A-N-O. I've read your filming policy and it said that I'm allowed to film myself for personal use is that correct yes sure yes Frank I have requested to cancel my membership back later last year via email and you guys continue to charge my card for six months straight I read your camera policy and it said I could film myself for personal use I'm not filming you guys the cameras not pointed at you guys I'm not sure he just called you yeah I requested to cancel via email and they and I filled out the form and they never got back to me and then I is this how you is this how you treat all your customers no I mean in general like you in the middle of a pandemic or once in a lifetime thing you continue to charge all of the memberships and you force them to submit a cancellation policy to stop charging so you so you freeze all of the memberships during the pandemic but then halfway into it you just decided to start charging everyone again so why why is my why is my account been charged since last November for six months straight go ahead do you have a copy of your cancellation policy with my signature on it yes yeah that's correct so it looks like there was plenty of communication back and forth starting it looks like that and so you already have 2021 so that's the 15th all the way through 23rd I don't know if you have any of that on your end yeah I do so just to recap what happened so you charge my car for three months and then you sent me an email saying that I needed to cancel the membership refusing to give me the money back for the charge months so then I call my credit card company yeah it's and it's unfortunate but there's no point in going on and out about so are you going to be able to refund my money for the six charged months and cancel the membership and stop charging the card any further personally so did I attend the gym at any point in time from November till now when you were charging me for those months the answers no is that what you typically do you just typically charge people's cars and hope they figured out on their bank statement because I've dealt with many gyms before and this is what they typically do they have a ridiculous cancellation policy and they charge people under ridiculous circumstances would you say that this this pandemic is a big issue for a lot of people losing their jobs having financial issues so you think it's okay to charge $2,000 to someone's car over the course of six months I think you're saying you to me no I'm not I'm referring to lifetime fitness and you're representing lifetime fitness because you have a tag on your shirt I am very proud to work for a lifetime and I actually think when it comes to health clubs and again I'm so sorry that you've had terrible experiences that are places in the past even extremely flexible so I mean with my business personally whenever anyone has an issue I'll take the loss our fund their money I'll apologize and I'll even offer to give them something as compensation in your case when I reached out to you guys you said oh you can cancel your membership but we're not giving you your money back and you made me jump through a bunch of hoops instead of just canceling the membership well no I don't think you're sorry I think you're used to dealing with people that don't aren't in any position to stand up for themselves and just go with it or they don't have enough money to care about it. I'm first and foremost puts a lot of focus and emphasis on the team member and the member experience because if you aren't having a great experience here being a month-to-month facility there's nothing bringing you back here and so I don't think it proves us to not deliver a great experience to you. So you started charging everyone's cards starting in November of last year whether or not they cancelled their membership. That's incorrect. So why did you start charging my card? We actually opened up on August the 24th and prior to that August 3rd opening we sent emails to all of our members that were set to reactivate. If your reactivation date was in November you would have also received that. So you did reactivate everyone's membership in the middle of the pandemic. I'm going to have to ask that you and I step outside. We can carry on this conversation together. He's not in the camera. He's not in the camera. Yes but due to the pandemic I need six feet of space up here. Again I prefer not to disrupt the member experience and I'd like to resolve this for you as soon as I'm able to. Obviously there is a story here that I'm personally just catching up on. I do want to reiterate that we're just looking to get you where you need to be. It's not really a story it's pretty simple. I want to cancel my membership and I want the money back for the previous seven months charged. So I can extend that exact conversation to our corporate office and the vet who is the senior manager who has been working on the field. And there's really nothing more I can do to save for you at this point. So you can't cancel my membership now and you can't give me any money back now. Your membership will be canceled effective immediately. I'll give you a printed copy of your original agreement signed and then from there I will personally connect you with the vet. So you don't want to give me my money back. I cannot personally authorize that without doing some digging on my end to figure out what this story is. I mean it's pretty clear I didn't attend the gym for the past seven months. My sister didn't attend the gym for the past seven months. You reactivated my gym membership without my permission. There would be no reactivations without anyone's permission. No no no no no sending people an email and they don't respond to it is not getting someone's permission. You do not have physical contact with your members and then you reactivated their membership. Talk about trying to save some face. Cancel the membership. I'm not signing anything. Cancel the membership. I guess this is how you have to cancel a gym membership now, right? That's fine. I guarantee you I walk in there without a camera. Totally different fucking story. That pissed me the fuck off man. A bunch of fucking scumbags. Oh we we don't charge people's membership without their permission. Yeah. Why do you think I'm fucking here filming your... Listen. I think I have some pretty good judgment. Listen. I could go in there screaming like a lunatic. I could go break and shit regardless of what I do. Compared to what they've done charging my card and all this bullshit. I would say it's completely justified. So I think I've been pretty civil and reasonable. And it's absolutely disgusting that you have to threaten a gym and go in like this and film them and disrupt everything. Listen. I'm not the type of person that would ever want to do this. I don't like doing this to people's businesses. But when they're going to do shit like that. Hey. You know you throw some shit out. Expect to get some shit back. That's all I have to say. So I'll keep you guys updated. And the main reason I'm posting this is a bargaining chip for my $2,000 back. So hopefully Lifetime Fitness Legal Team reaches out to me. Says hey. You know if you take down the video. We will give you your money for the membership back. So you know it's just more stress on top of more stress on top of more stress on top of bullshit. And hey listen. In the comments I'm sure a lot of you guys have dealt with crappy gym membership stories. But you haven't had your own YouTube channel where you can crucify the gym on it. I'm genuinely curious. I feel like I should have gone in there without a camera. With like an audio recorder. And saw what they said. And then went back in with the camera. I wish I did that now. But we'll never know. We'll never know. Maybe they'll update their photography policy. See you guys tomorrow if I don't have a stroke.