 Welcome to the second face-to-face session on workplace communication. I would straight away go to some centres just to check in that if we are working on minutes, how many people are there on time? Should we go to the remote centres? I'm sure you all must have had a wonderful lunch. Hello. Very good afternoon ma'am. Good afternoon and welcome back. I have a question ma'am about an interview. Yes ma'am. Which was in the first session, in the soft scale session. Okay, go ahead. How a person increased their confidence level? How will a person improve on their confidence level is the question which one of the remote centres have asked. We are now, we have moved into workplace communication and because his question is pertinent to workplace communication, let's take it. So in order to improve your confidence level, you have to start working on it. If it is interview, if it is a project, if it is a presentation, it could be anything, any form of communication. But if you want to come across as a confident person, you need to work on your knowledge base and you need to work on your communication skills. And some of the barriers to communication are psychological barriers. It is fear to fail. So let's face it. Unless and until we target that fear, we cannot move ahead. In any form of communication, it could be interviews, it could be presentations, it could be written communication. Even before sending an email perhaps or a letter, writing a brief note. Perhaps you would wonder many a times what should I write, what should I write. So unless and until you have worked on your knowledge quotient and your communication skills, that psychological barrier has been taken care of, we cannot move ahead. And in order to move, take care of the psychological barrier, friends, it is important that we concentrate on how we are interacting with people. We need to have our friends, our peer group around us who could tell us that this is the place where you can improve. This is the place where you actually have gained mastery. This is something which you can, which is your strength and you must work on it when you are there for a presentation or an interview. So it is a psychological barrier which you have to pass a psychological threshold. And for that, start working now, start working in group, start doing mirror practices. What you could do, you could just take up an interview topic. You can just take a question, prepare an answer to it and rehearse it before a mirror. When you are making that presentation, rehearse before a mirror. Record it just to find out how you sound when you are making the presentation. So is that okay? Sardar Patel Institute of Technology. Hello, good afternoon. Good afternoon. It seems you all have had a good lunch. Yeah, sure. Yes. Are you ready to post questions to us? Yes, ma'am. Thank you, go ahead. I am coordinated from Sardar Patel Institute of Technology. Lovely. I will hand over the mic to my students so that they will ask a question to you. Okay, thank you. Hello ma'am. Hello. Good afternoon ma'am. My name is Saurabh Thakur. I want to ask something. If you interview, we will ask about, tell me about yourself something. So how can I pose that question? You know on my frame, I have six of you here. Tell me how many of you have seen the videos that were sent to you? Did you go through the video? Yes, ma'am. Yes? Okay, lovely. Then I am happy to answer your question. Did you all go through the video? Honest answer? Yes or no? Yes, ma'am. How many of you went through those videos? Please put your hands up. Honest answer. I love that integrity. Some who did not go through it did not raise their hand and I really appreciate this integrity. But I would want you all. We are working very hard and we are really enjoying our job interacting with you all. So please go through those videos. They would definitely help you out. As far as try, tell me something about yourself is concerned. I had mentioned earlier also in my previous soft skill communication that you need to prepare for it, prepare an answer because you know it is going to come. Prepare an answer, do not memorize it but rehearse it, record it. And I said what you could do is you could start with where you were born, your birthplace perhaps because even if I tell you that does not matter, you would definitely bring it in as a fresher. Then you could move on to academics. Then you could move on to what you love doing and how you see yourself exploring the avenues with that particular form. So this is what your introduction should be. It should be crisp and it should be prepared although you should appear conversational over there. Please go through the recordings because I had elaborated on this question in the previous session. Thank you. Is there any question on workplace communication? I will be happy to answer. Thank you ma'am. Pleasure dear. Any other query? No ma'am. Thank you. Hey Rumul college. Last minute ma'am. I have a question. How to communicate multicultural surroundings? Lovely. Very good. You know we have, we are moving in a global atmosphere with technological advancement. It is technology that has brought us together. You and me interacting like this is technology and this technology takes a global manifestation. So when we talk about globalization we must bring in and we must be mindful of the cross-cultural communication. My first suggestion is that when you are travelling, when you are in a different cultural zone, your first action should be to be watchful. Try to assimilate the culture. Try to see what is the, understand the culture of the people for a couple of days. And if you are not staying there for a couple of days, if you are staying there perhaps for five or six hours and yet you have to interact with those people as it happens in meetings and all, be absolutely professional and be watchful of your gestures. Because the gestures have different implications in different culture. So before using it is much better to understand them. Normally we use this signal as okay it's good this is used as thumbs up but all these may have a different connotation if you are travelling to some Latin American country. So here I would say that be mindful of what your gestures and before talking just be a little careful about what your intonation is, how you are speaking with them. It's the culture like in an American culture if you are working for an American multinational over there they are pretty casual about things. Although their written documentation is perfect but the work atmosphere perhaps would be a little casual it would be on a first name basis. But if you are working for a British company there the work culture would be different. In Japan the work culture is more relaxed we call them high context culture simply because they wish to have long term relationships with you and therefore they would talk about families also. So we need to be very careful about these things. Would you like to add on to the question dear? Okay the question raised by one of the centres is how to overcome physical barriers. So what are physical barriers? What do you understand by physical barrier? Very good, so let us suppose that there are three chairs straight. We have to communicate for the next four to five hours okay and suddenly there is some issue with the air conditioner. Fine we are trying to reach you out and there is noise disruption. So all these would be physical barriers okay. And there is one more question dear. Okay. So how to overcome nervousness during interview? I think most of the participants here have attended the soft skills portion also and they are coming back to interview skills and group discussion questions. Friends we have started on workplace communication but yes that is a continuation and so I will take this. I would appreciate if the questions pertain to workplace communication. But then how to hold your nervousness? Tell me students what makes you nervous before an interview? The fear of failure. I have spoken about these things in the previous session. So if the students have not attended the previous session they may please go back to the slides and look for these answers for the time being what makes you feel nervous is the fear of failure. First and foremost we need to combat that. We need to prepare answers to the standard questions and we need to rehearse it, mirror practice it. We need to practice mock interviews and record them so that we actually get a feeling of how we are doing in an interview. And these should be done at a professional level. It shouldn't be a mere practice session. You should get into the mock interview mode with a professional tone. We will take another centre I guess. Sagar Institute, Bhopal welcome back. Good afternoon. My name is Sujit Kumar. My question is what are the challenges in workplace communication? How can we become perfect in this area? Sujit may I request your understanding of workplace communication first. What is workplace communication? And if we are talking about challenges there could be several but what particularly are you looking at? One of the centres, Sujit from one of the centres has just asked us what are the challenges at workplace communication? Go ahead. I think in workplace communication we face challenges. We have different kinds of people. We have to interact with different attitudes and different languages. We have to face them. So we have to understand their problems and what are their solutions? You know what? The answer is embedded in the question or the statement you just made. You said we work with people from different backgrounds and they have different attitudes. So in workplace communication obviously we would have people from all over the place. And it is the perfect example of a team evolving and doing extremely well because they bring in different observations. They bring in freshness and therefore it is very important to try and help emerge a team out of it. You know we talk about here again we could go to one particular aspect. It is like you form a group then you negotiate within the group then certain explanations and expressions emerges from the group and now you finalize it and you work towards the results. All these would involve an understanding of cross culture communication. When you see a people and a particular behavior do not judge them immediately. So let us suppose for example if I may say I hail from Bihar but I have lived most of my life in Delhi, some of my life in UP and now I have been in Mumbai for a long time. So I have seen all these places. So I find that in Bihar normally people would not speak much especially for the interviews but once they are geared in, they are zoned in they would start formulating answers Delhi again. We have people who really might become leaders. Bombay is very professional. So when we meet people from all these areas they are going to add to the group. How would you deal with people who is euphoric? If you do not deal with the people I would say, deal with the issue how would you adapt to the people? You do not have to adapt to the people. You have to take care of what he brings on the table. So if somebody has a loud tone of voice for a moment negate it see what he has brought on the table and later perhaps he would watch you all talking at a softer tone and he would understand which tone is suitable for workplace communication. Now if somebody is very loud and he needs to be told that you are loud this should happen within closed doors. Over there you could let the person know that perhaps this is the reason why people find it difficult to communicate with him. So adaptability comes with understanding with patience and with giving the people around you the margin to explore and explain themselves. Does that help? Yes sir. Thank you. Good afternoon ma'am. Good afternoon dear. We are very glad that we can interact with you. Lovely. Thank you so much ma'am for this opportunity. I want to ask one question. How should body language is the most important thing? When we enter the room they start observing us so how should we enter and how should we sit there and how should we go because they observe us till we move from their room. Ma'am over to you. Okay dear. Rehearse this before coming for the interview. Once you've dressed up in your room just walk to the mirror see what your profile looks like okay and whichever profile suits you try to emulate that particular profile when you are entering. Post entering wait for them for say 5 seconds to 10 seconds to ask you to make yourself comfortable. It could be the case that they have been looking at the resume or certain other things and have forgotten to tell you to make yourself comfortable. So if it is post 10 to 10 seconds ask them may I and then you can sit down okay wish them if it is good morning wish them good morning if it is good afternoon wish them good afternoon and take your seat they would definitely tell you make yourself comfortable so please make yourself comfortable. Do not sit on the edge of the chair if you have seen my videos you would have seen the body language that I don't sit on the over there we've shown that don't sit on the edge of the chair because if you sit on the edge of the chair the entire body is aligned so that you would feel thirsty after some time if the interview progresses for a longer time okay so that is how we need to tackle that. Ma'am I have another question I wanted to ask ma'am if they are asking if you would like a company then what should be the best answer? If I can lie for this company I can be lying right now okay if I can lie for your company so that will be the answer okay if I can lie for your company I could be lying right now I would rather negotiate around my clients I would rather negotiate and try to modify their opinion than to lie straight away okay okay thank you ma'am pleasure dear does that work for you yes ma'am okay thank you ma'am thank you dear over to you very good afternoon ma'am good afternoon ma'am my name is Sanjay Trivath from second year mechanical branch oh mechanical yes tell me and my question is ma'am and my question is how can I answer the question like where do you see yourself in next five years okay because we are having so many questions from the interview skills let me just tell you one thing interview skills you cannot ace it then and there you have to prepare for it so let us suppose you are going for Reliance so you are going for one of the major companies you need to know what the company structure is you must if you really wish to work for that company you should have found out about the hierarchy what you could do within five years what best you could achieve within five years if they ask you where do you see yourself in the next five years then you could answer if you have gone through the company's history if you have gone through the company's hierarchy if you have read the vision and the mission of the company perhaps you would be able to answer that question apart from that five years is too short a time so let us suppose if you are caught in the net and you have not done it you could say I think I see myself at a managerial position as well as you don't because I know five years is too short a time to master everything I would still be learning and yet would try to impart my learning to my junior colleagues so therefore I think I would be looking at a managerial position okay yes ma'am one more question what are your expectations from our side about what you want what are your expectations from the company yes ma'am so as a fresher the question is what are your expectations we are still at the interview level and the question is what are your expectations from our company so you are a fresher you are a second year student you still have three years, two years to go so as a fresher your expectation would be that you should be given the opportunity to learn you should be given the opportunity to work with the team and increase your learnings your aptitude and be able to work and get adapted to the attitude which works in that company okay at that level that the fresher learning is more important so if it is a consultancy firm you should be able to get active participation in the company okay yes ma'am and one more question is there okay how long do you expect to work at our company if you get hired for this how long do you intend to work as a fresher you have asked this question as a fresher you could just say sir it surely depends on how I perform for the company and what I gain from the company so it is a mutual thing if I am able to get a role wherein I feel I have been learning all through I would definitely like to stick to it and I am sure you would also if MBA is a necessity in the company I am sure you would also want me to go ahead and do an MBA right so this is how you could navigate around that question now many a times what happens you want to do an MBA post two years of experience you would want to go do an MBA many of the companies they have a tie up with the MBA institutes ISB so over there perhaps you could use this to let them know that you are interested in good doing your MBA through them sticking around fine so it is a call which you have to take thank you we will move on to someone else some other centre thank you very much friends any centre which has questions on workplace communication centred around workplace communication centre 1193 good afternoon students want to interact with you thank you so much please go ahead this is Abilash RC 1193 my question is there is there essential to of certification to present over capability can enter may not be you on my sale which I told them well normally we carry a thick folder when we go for these interview we are very proud of our achievement and we love to showcase them I appreciate that gesture please carry those capabilities please carry those certificates but always remember the interviewer does not have the chance the time to go through all the certifications so if you have a national level or a state level certification in anything it is then that they would look onto it okay so carry those certifications that is fine very good afternoon ma'am I have a question about previous section about GD ma'am in GD discussion suppose I am asking about the higher level not for interweaving if I am selected in company and suppose I am a leader and I have a five member team but they are not paying their 100% in the work or they are not participating fully their full potential okay how to convince them to give their 100% the scenario is of a GD right the question just asked just now is again on GD it pertains to the previous session Rajesh says that it is not for the selection process but in a corporate if people are not giving their 100% in the group interview in the group discussions how should we motivate them now since it is a group discussion which is going on we could follow the apple technique I had mentioned this technique previously also the leader may ask question he may ask question in such lose ended questions and he may ask for participation he could probe that question a little further and then he can ask people to answer on them he should by his body language try to show that he is listening and once he has listened to that person he should explain expand explore the particular assessment that has been made now what happens when we try this apple technique the person with whom we have engaged in a communication in the GD he feels a little warm about himself as though he has made a contribution it may not be much worth it may not be of much worth but what happens it gives him a sense of satisfaction so perhaps if you suggest something different he would now start participating so this is how you need to motivate and once you are in a corporate setup I think the best motivation comes when you tell them that listen we are in a GD we have to brainstorm we have to talk about certain things and being in a GD costs money since it costs money let us do something about it because we may have to send perhaps some document some report on it okay friends do we have any question on workplace communication at this center yes ma'am yes ma'am a question on workplace communication okay so let's take that first I am from Turkish Institute of Science and Technology my name is Fatima Nafisa India is a land of culture diversity as we know so in a workplace we have to communicate with people with different type of languages different cultures and etc so how can we do that how can we communicate effectively and how can work ethics help in that you know when we go abroad we gel well with the people there do you know why because India is a land of cultural diversity so your question has already been answered but in a couple of sentences I would once again reiterate what I said earlier it is not the person we are questioning it is not only the person with whom we are interacting at a workplace at a workplace it is the issue it is the project it is the problem that must take precedence I may not be very comfortable with the ways of other people but it is not I am not there to be comfortable I am there to work I am there to act so if we are not comfortable with people in my group in my division we don't need to isolate ourselves what we need to do is concentrate on the work because once you have started concentrating on the work and approaching the people to concentrate on the work as well you would then realize that a teen spirit is gradually evolving you would come to know interpersonal relationship will then establish you would understand the uniqueness of that person you would understand that you could depend for this particular thing you would depend for that on that particular person so then what happens what the culture is what the religion is how they act in a particular situation are they reticent are they exuberant these things would not matter and eventually when you have started working together things would settle down and people would come on the same page so when you face difficulty concentrate on the issue on the project that you are working okay thank you my friend have another question I will add over the term okay good afternoon ma'am good afternoon I am Grishma my question is what is the difference between normal communication and workplace communication so if it were a normal communication if it were not this platform Grishma has just now asked what is the difference between normal communication and business communication so let me tell Grishma if it were a normal Grishma I would have said hey dude how are you did you have lunch right since it is business communication and we are communicating from the platform of IIT Bombay X I would say hi Grishma should you have lunch today I just hope you are feeling comfortable in this venue in business communication what happens is we it could be documented as this entire thing is being recorded if I say something which could have a different manifestation perhaps I shall have to pay for it later so what I say what I talk is being documented is being recorded and that is why we need to be a little careful when we are communicating at the business space even our body language it has to be monitored it is being monitored if I am very rude if you are rude to somebody that does not go well with the HR department we may be very good friends but if the HR department is just being rude perhaps they would ask us why that is the difference between I do not say not for once would I say that you should be rude in your normal conversation or communication or rudeness is a form of normal communication no but there are these norms which you have to follow you have to be clear when you are communicating you have to be concise when you are communicating one written word here and there may create an issue you have to be courteous always when you are in communication at workplace you have to be respectful courteous to all these things would matter in workplace community you must have heard of 7 Cs of communication or the ABCs of communication all these ABCs of communication and the 7 Cs of communication play a vital role at workplace communication thank you hello one two six nine good afternoon can I clarify any instruction given to me by my boss would it sound courteous okay the question which I just been asked is can I clarify the instruction given from my boss obviously if you have not understood it you have to clarify it now your worry would be that if I go back and ask my boss to clarify it perhaps this will not go down well with him so what you could do is you could rephrase paraphrase it or you could parrot it you could just go and tell your boss that is this what I am supposed to do take the risk you may have misunderstood you may have understood but it is pertinent that you go and clarify simply because if you do not clarify you will not be able to work properly in that stream okay you take that risk go and speak to the boss and clarify the clarification centre one zero one five good afternoon ma'am if I am a freshman in a company I am not getting the freedom to work so what should I be doing for example should I go to the manager would he feel like I am more complaining or should I be saying nothing and saying nothing would frustrate me so what should I be doing the question asked just now is if I feel that I am not getting the space to work the freedom to work in a company as a fresher what should I do go and speak with your boss as a fresher you have a lot of energy and you wish to do things pretty soon pretty fast while the company would want you to take things at its base because while you think that you are learning you still not have adapted to the ways of the company not assimilated the culture of the company that is one part but if you feel that you are doing well in that part and yet you are not being recognized or you are sitting idle and that is frustrating you what you could do is send an email to your boss and request him for five minutes of his time when you get the appointment go to him and take you should have prepared a list of what you wish to do what you could do where you could contribute merely saying that I am not getting my space does not work at workplace communication does not work at workplace you need to tell them where you can put in more effort to go there find it out tell him that you have been assigned this work you have been completing this work you do not have any other work or you would be interested more interested in doing this work would know that he has somebody who needs to work in this area and he wants more work he wants more space more freedom to work ok so perhaps he would bear that in mind and when the time comes he would watch you and if he sees that you are mature enough to handle certain situations he would give it so I personally feel that if it is in your heart you must seek an appointment and then go and talk about it rather than getting frustrated and looking for a job elsewhere if the company is very good ok there will be more complaining if I go to him so that is why what I said I asked you to write an email first so seek an appointment and then prepare a list and tell him sir I would like to do it in this is it possible not I would like to is it possible that we approach this particular issue in this manner thank you ma'am thank you so much ok let's move on to another centre centre one to six one good afternoon ma'am good afternoon ma'am my name is Hitesh more from meds institute of engineering ma'am I have two questions regarding first session with what exact attitude we should enter the office for an interview enter the office for an interview the question raised just now is with what attitude we should go for an interview I would ask you with what attitude you would want to go to an interview it has to be a positive attitude you know you may be dying to be a part of that company but before you really go for that interview that aspiration should be there but it should not be obsessive because the moment it becomes obsessive it comes into your walls your the desperation should come to us later part of the interview when you have already answered the question well then if you show the desperation to be a part of the company it works well for you but in the beginning you should go with a positive attitude a confident attitude and yet it should be let's take life and it's right you have already prepared the answer to the most common question so now if there is a trick question out there see how you would figure around that how you would handle that because your interview would rest on how you answer the tricky questions okay so go with a positive attitude always any other questions from the the question is what are the exact things we should do and not do to impress the interviewer on the first place did you go through my slides on interview skills how many of you sitting here went through the video that have been uploaded please put your hands up how many of you went through the slides which have been uploaded I do appreciate your honesty but students if you had gone through those slides they would have really helped you this is I could say a clarion call to all the students who are participating in this project you have enrolled for this project and we are working really hard enjoying the work we are we are putting it we are giving the best shot trying to give the best shot for you all so it is important that whatever cost is uploaded whatever videos and the quizzes are being uploaded you go through them you finish them and then come for the face-to-face interaction because if you have had you gone through those perhaps the questions these questions have already been answered over there so you could have then come with something new something creative something which you have faced this is the face-to-face interaction is a reinforcement platform and we expect every student to go through the videos and then come for it you would learn a lot if you go through the videos that have been uploaded on group discussions and interview skills please go through them everyone and answer the quizzes that have been uploaded thank you Center 1318 good afternoon please go ahead with your query sometimes in while we are working in an organization there might be some informal communication going on in the organization itself which is used by the administrators to know about the policies they should be making we can choose which informal communications to be part of or which not I think you have gone through the videos because you are mentioning the grape wine communication okay which is that informal communication within the workplace communication so what happens here in grape wine communication that was something that was that was a communication which normally the employee would have amongst themselves but now it is being used by the employer also by the companies also to let them know whether a particular policy would work with the employee or not well if you see that there could be any organizational issues if you go ahead with the communication over there then perhaps you may not participate but otherwise in order to maintain the decorum of the since we have already filtered it through in order to know your stand on that particular policy you may participate it but all but a little carefully let it not be a verse for us communication just be a little watchful but you should participate in it and present your viewpoint I had another query sometimes when we communicate through writing that is in communication is it good or is it absolutely bad to add a bit of sarcasm to it sarcasm just a little bit of sarcasm student it would depend on honestly I wouldn't use sarcasm in documented stuff any documented stuff can be used for legal purposes and therefore I would rather advise that do not use any sarcasm now it also depends on what kind of sarcasm have you used over there you know is it hurting is it directly related to the personality does it have an ethnic bias does it have a bias because sarcasm on these issues will be taken very strongly however humor is something which you can use in communication which is internal communication which is not external communication okay if you really wish to be sarcastic what is your name okay Mr. Sharma if you really wish to be sarcastic pick the phone up and be sarcastic to the person okay very good afternoon I am Nikhil Thakur I am a biomedical engineering student I have a question regarding a business see this time I am being an employer not an employee so imagine like there is a situation you are employing someone who is far more senior to you like maybe of 20-25 years old guy sitting right next to you and you want to employ him and you are at my age like I am being like after graduation or whatever it is like 26-27 years old so what kind of question should I ask and he should not also feel like he is working with an immature or some really inferior to him like because the guy next to me is just like to my father and it is really hard for me to give orders to a guy somewhere with that age what should be the borders between us I think a few minutes back somebody had asked the question what is the difference between normal communication and workplace communication this is the difference between normal communication and workplace communication right now somebody has asked a question that if I am the entrepreneur and I have to hire people who are very senior to me in age what should be the border how should I hire them students as I say workplace communication post 8 hours or 12 hours of work you may go and have a wonderful time with the people you work with but within that boundary be the employer or the employee there has to be work which takes predominance so when you are framing questions frame them exactly you want the person to work for so let us suppose you are hiring for the marketing side or somebody who has expertise in marketing so you don't have to think about the age you frame your questions in such a way that the person feels how he would be helpful to the organization he answers in that manner ok that means like straight forward questions straight forward questions subject oriented questions ok thank you so much pleasure dear 1 2 3 0 oh wow lovely good afternoon do you have any query good afternoon ma'am good afternoon this is Sugarshani from Bidhi Bikas College of Engineering and Technology Tamil Nadu my query is what are all the gestures and pressures that we want basically avoid in an interview panel ma'am it is very important to gauge your panel and see whether they are the serious kinds if you feel that they are all very serious kind you should keep your eye contact with them seriously not smile very much although I could suggest that you could be yourself but if you are being yourself and if you are a gregarious person who smiles at every question who smiles at every statement they would fire a question saying what is there to smile so if it is a serious panel your body language would be different if it is a relaxed panel your body language would be different but I would say that for any the basic body language should be which we call professional your eyes should be talking your hands should not do much of a talking the pen should not go tick tick tick as I have mentioned in my slides also your gestures should not be overt and your facial expression should give the impression that you are interested in answering the question and you are listening you are hanging on to every word that they are saying while framing the questions so that should be the body posture when you are there for an interview I hand over the mic to my friend nun good afternoon please go ahead you are asking me what salary are you expecting salary you are expecting are you fresher now for this question money shouldn't be money HR if the HR is asking you what kind of a salary you are expecting students if it is if you have scaled the interview and you know that you would be called for an HR interview I would say please speak with your seniors who are already placed there and try to find out what the salary structure is because what happens if you have not done the homework there you might end up asking a little less and if you ask an exorbitant price that would again put you in a different league they may not consider your application so what you should do is find it out from your seniors what the salary structure is out there and then perhaps you could ask for a 10% raise so when you give the figure if you have to if you are forced to give the figure then perhaps a 10% extra or a 20% extra of the figure which has been mentioned to you by the seniors could be what you could aim at but a better suggestion is at that time you could just tell them something which keeps me with the company and I don't feel frustrated when I get here okay whatever is the norm in the company is something which I would like to go ahead with fine thank you good afternoon good afternoon ma'am did you all have a good lunch yes ma'am we have it and are you all feeling sleepy now not like that ma'am not like that okay lovely then lovely I am Surya Bargo my question is what are the things we need to consider while giving a presentation to the clients who are going to accept our project we have a very eminent professor who will be taking up this question in the next session that is from 4 o'clock to 5 30 right so from 4 o'clock to 5 30 so I shall leave this question to him please come back then if we have anything pertaining to understanding of communication ma'am on the morning we have missed we can't get the connection so I have a doubt in JD can I ask it okay go ahead ma'am we know that the role of the group discussion is one should not interrupt a person who is speaking if a person interrupts us how we need to face the situation and how we need to tackle the situation so that we can continue our talk you know for a gd in a selection process it is very important that we have to make our presence felt so if you are talking and someone interrupts it and it happens twice okay you could also raise your voice and say a little bit I don't want you to shout at the top of your voice you could just raise your voice and you could just make a little gesture with a smile and say well please let me finish it or may I please continue with my point depending on how the people are around you so just let them know that you wish to complete your suggestion before anyone else interrupts you okay thank you ma'am good afternoon dear good afternoon ma'am, I am Tahir from Pacific Institute of Technology Udipur Rajasthan ma'am my question is we have less communication skills tell us tips to shine when we talk about communication skills for the interview purpose there are so many things there is body language amidst the body language there is eye contact gestures, posture verbal communication we cannot excel on one without working on the other because if we have you know developed good verbal skills if we do not match it with our body language our kinesic it comes across as prepared and robotic so what we should do is first get into groups and start talking in the language which you would be interviewed more often than not it is English so start getting into groups forming groups with people at least a couple of them who speak good English and then start recording the mock interview session have interview sessions mock interview sessions and start recording them see how you fare in such a circumstance so these would help you and then you identify the areas where you need to improve prepare a set answers with the questions which are normally asked in an interview so if you have prepared a set of 12 or 15 questions the interview apart from the content would move around that if you have in your resume that you are a good player of football or long tennis or badminton be prepared that you have sound knowledge of who the current world champion is so that way even if the communication skill suffers a little if you have the content perhaps there are chances that you could make through but for sharpening your communication skills you have to work hard you have to get into groups you have to mirror practice you have to invest yourself okay ma'am my next question which role is better initiator or finisher in GD we have already answered this question they are different roles initiator if he has done initiator is not the person who begins the group discussion initiator is that person who introduced group discussion in a wholesome manner and again leader is that person who has the knowledge and who has the leadership skills who can handle hostility and who can see that everybody in the group participates so both of them are important many a times and initiator emerges as a leader but it is not always true that the initiator will be the leader okay one three one three hi good afternoon may I request all the centres to be ready with the mic please give me a minute may I request all the centres to be ready with their mics we have several questions out here so when we come there we would directly get into the queries and that way we will be able to avoid any delay thank you very much good afternoon ma'am this is government course coordinator ma'am my students are waiting they are waiting ma'am let me give the mic to them good afternoon ma'am ma'am from KSA city my question is while doing GD I have a doubt what are the positions we should change while we are discussing what are the positions we should change there was a video posted we can have been posting a video I have a doubt what will be the position when we begin with a group in a group discussion it is a brainstorming session a different view about the topic so when we begin with the discussion we may start with a different viewpoint but as the discussion progresses we understand that there are parameters are wide wider than we had expected it initially so now we feel that what posts all the brainstorming there are other points which needs to be strengthened so in that case we can change the position so many a times we feel that we have taken a position earlier how can we change a position now for that particular thing I had suggested perhaps we have taken a macro view of the situation now talking about it seeing it through a micro lens perhaps we should explore this particular position more okay hi ma'am I am Karthik it is great to talk with you my question is in workplace there are from areas cities or areas everyone has different personalities so how could we make good relationship with them some may be a short temper for example I am a short temper person if someone interrupts me during my talk I get anger so how can we make good relationship with them we have discussed this question earlier but in just a couple of sentences I would say as a fresher we are there in a corporate or in a workplace to form groups and over there it initially it should be the project that matters it should be the work that matters so we need to rather than concentrating on personalities what we should do is we should concentrate on purpose of our being there now once we are concentrating on the purpose we will get to know the personalities involved and over a period of time they would also get to know that if you are interrupted you get angry so how to interject how to see that you do not get angry how to approach that you do not get angry at the same time you would realize that anger does not all the time perhaps people will not reach out to you if you get angry all the time so initially I would suggest as a fresher when you join or anywhere else it should be the work that matters and then form a team understand people form a team and friends participants yeah it's been lovely interacting with you so once again we have our main professor Fata who is the backbone of this entire project and I invite him to come and speak with you and share his wisdom with you all thank you very much, thank you professor Fata good afternoon I was listening to some of the question answers with great interest I am tempted to comment on the last question which was asked which said roughly that if I am a short tempered person and if someone interrupts me in my work I might lose my temper and not behave properly given such possibilities how do we build groups there are two inherent questions in this number one is related to my own behavior and number two is related to group formation I think she answered the question correctly that you have to view prominence to the work first when you are a fresher but I would add to it that that alone is not adequate please note that self control over one's anger is absolutely essential in life entirely not just in the workplace you have to build relationships and you can do so only if you are perceived to be approachable by others if it is noticed that you are a short tempered person and lose your temper frequently people will avoid you anger jealousies these are some of the traits which are always considered to be present in human beings and yet ought to be controlled by human beings in order to become a more pleasant more acceptable person to the larger society in workplace communication these things hold greater importance because the small group of people with whom you work you actually spend much of your time in your life and therefore it is very very important to set up an appropriate relationship learn to control yourself please note that losing temper or insisting on your viewpoint or behaving exactly as you please causes problems not only in workplace even within families amongst friends in a class and therefore these are human inadequacies these are human sort of weaknesses which we need to learn to control it is not very easy but if you practice it properly you will be able to control it and you will therefore become a more pleasant and acceptable person to sorry for this digression but it was a very important point that was raised and I thought I will answer it please note that you will have to practice such control it will not happen automatically if I have my intrinsic characteristic to be short tempered then it will not be very easy for me to control it but control I must and I must learn how to control it anyway I originally intended to share my thoughts about one important aspect of workplace communication in the morning some of the students who might have attended the morning session would know I emphasize that the need to use language correctly is of paramount importance in workplace communication I will indicate two important things which are associated with appropriate appreciation and the ability of other people to take your communication seriously these two characteristics relate to number one how do you formulate your communication and send it and number two timeliness of the communication let me comment on the first aspect the most common and most frequently used interpersonal communication workplace will be email it is not only within your group but between your corporate entity and other entities emails are the most frequently used method now whenever you write an email I think I had mentioned it very briefly in my first interaction we typically type the email and simply press return so that the email goes we must discipline ourselves to ensure that we should read the entire email at least once and if it is a more important email read it twice or thrice in this connection I would like to mention two thumb rules which I have discovered during this long journey number one whatever precautions we take there will be mistakes made unless one is a genius in the art of writing mistakes will happen so that is the first thumb rule the second thumb rule is how several times I read my own draft I may miss out on some of the errors because as a human being I will tend to read what I intended to write and not what what I have actually written on type what it means is number one I will make mistakes and number two it is not easy for me to find my own mistakes what is the solution the solution is to develop a habit of number one perusing whatever draft you have at least once and if it is more important twice thrice or four times number two you should have friends in your workplace with whom you can coordinate requesting them to look at your draft and similarly you look at their drafts this is the standard way which we advise our own master students when for example they prepare their final project reports or seminar reports or something you taking it on your own to do all the corrections is good but is not adequate now before you go to the workplace this is precisely the time when you are in the college environment and this could very well be a important group activity groups of students select on a topic for example a topic with which you want to practice group discussion say what each one of you could do is write a draft or write a short paragraph on your ideas correct it yourself first and mail it to all others in the group not from the purpose alone of taking it forward in a debate point of view or in a discussion point of view for the group discussion but from the point of view of getting corrections so one task which all the members of the group would do is when I receive 3 emails for example from 3 of my friends before looking at the meaning of the content I will look at the form of the content and I will correct assiduously all spelling mistakes all grammatical errors and send it back to the whole group why to the whole group suppose I have written a paragraph make those corrections you send it to me of course I must read it carefully and make those corrections whatever I have been suggested but others will also benefit by noticing the type of errors that can occur and the type of correction that I have been made it is quite possible that 3 or 4 of you all together also may not know all the correct rules of grammar and all the correct spellings it is therefore important for each one of you individually and as a group for the entire group to develop some knowledge about the correct form of usage of English language in this context I would like to recommend a very very old book more than 100 years old it is called Chicago manual of style the Chicago manual of style apart from giving variety of useful information like how to use punctuation marks and so on also contains enough details on proof editing proof editing is an art which was used by newspaper publishers and book publishers for ages where the handwritten script was first converted into a lithographic thing and the printout was given to the original author the original author would mark corrections on that that is the act called proofediting there are proofediting symbols proofediting methods which are very well elaborated in that book in fact there must be several other books which do that I would strongly suggest that all of you should actually understand such proofediting tasks and imbibe these symbols and start using them so take a printout of whatever you write use the proofediting symbols to correct those and then retype the correction that way you will actually pay more attention to the errors that get spotted and errors that get corrected suffice it to say that if you do that not alone but in a group your language communication will improve significantly in emails you must of course always be careful about writing the correct address title of the person to whom you are addressing the email and end that thing with an appropriate termination such as with thanks and regards your sincerely or whatever it is please note that an email communication is often considered a formal communication and is taken very frequently as a replacement or a substitute for the formal letters such communication has to be written very very carefully and with absolute tension to the details preferably undergoing some few rounds of correction by yourself and by your friends well I thought that's all I will share with you at this juncture we are at 332 so we are already 2 minutes late I would now break for the tea and we will continue with our session after the tea break so we will come back at 4 o'clock thank you so much over and out by the way I am sorry not over and out I forgot one very very important point first of all all of you have not yet registered on the IIT RAX course second and more important the course the online course has quizzes with deadlines I was very shocked to find that only 4000 students have attempted the first quiz of the course please note that the IIT rules apply for qualification that means if you are not able to complete your quizzes in time if you are not able to complete all the quizzes you may miss out on the certification I am aware that you are attending this course not primarily from the point of your certification because it does not carry any credits or so but if you work so hard it is worth your while to work for getting a certification from IIT WOM it is to that extent that I am suggesting that please pay attention to the deadline so quizzes already they have extended the deadline for first quiz I think by several days frankly if they had asked me I would have said no if 4000 people have taken the first quiz that is it others can try and qualify using the remaining quizzes but since the announcement has already been made I will not rescind it but please note very carefully now and in life in general deadlines have a value and deadlines have to be respected please learn to do that because that is also an important characteristic of whatever you do in workplace in short workplace communication has to be finished in time that is designated this is a workplace communication a quiz to be finished in time deadline has been extended I am sure all of you are interested in getting some kind of qualification certificate but even if you are not as a practice as a good prospective professional you must do tasks which have been assigned and which have a deadline I would request you all again please pay attention to the quizzes in the deadlines all the best thank you so much and sorry for taking 5 extra minutes and cutting that much time out of your t-time out and over this time