 Hello everybody, nice to see you again. So let's talk about what if you whiten the teeth, it's been 60 minutes, and your client isn't happy, or you have even noticed that the results aren't as white as you feel they should be. There's a couple things that I want you guys to keep in mind, so please keep in mind that any shade is going to be whiter, right? Even if it's just one shade lighter, which hardly happens where it's just going to be the one shade, but it's going to be lighter than what it was before. So the peroxides had worked, they're getting what they pay for. I'm not saying that one shade is amazing, and you shouldn't expect ten shades lighter, but sometimes this does happen. But think about these couple things first. Have you really done everything you could to get excellent results? Meaning, did you remember to use the pre-treatment spray and have the client brush with that for two minutes? That way they're prepping the teeth as much as possible for the whining. There's no plaque on the teeth, there are no natural oils, that kind of thing. If they needed a really good teeth cleaning because it's been five years, their teeth aren't going to lighten very well because there's probably tartar on the enamel as well. So something to keep in mind that way. Always let the patient know if it's been a year or more since their last teeth cleaning, they might not lighten or whiten as well. That's what those consent forms are for too. It kind of goes over the whole process for them and lets them know you're not a musician. You're not not making their teeth pearly white on purpose. But some teeth can only get so far, so white, depending on when their last teeth cleaning was. Another part is if your patient has a lot of saliva, like you can tell because they're laying down and the saliva is just coming out of their mouth like there's so much. Every time you're taking the next layer off with the gauze, you can tell like oh my goodness, there's so much saliva like I need more gauze. The more saliva means the whitening isn't going to work as well either because saliva pools up and then kind of like lessens, dilutes that hydrogen peroxide. So if they do have a lot of saliva, I do suggest after every single layer take off the peroxide first, take off the cheek retractors and then have them spit into the sink to get off as much saliva as possible. Also remind the patient they can swallow. I whiten my own teeth all the time and I have a lot of saliva. I find I have to remind myself, I go Andrea, don't forget to swallow, it's literally been five minutes and I can tell I have so much saliva. So your patient might be feeling that way too, remind them to swallow. Let them know, say you know what, you might have a lot of saliva, don't be afraid to swallow, you can, that will be more comfortable for you, it is completely safe. If they swallow, they're lessening the saliva in the mouth which dilutes the peroxide. So the less saliva the better but we obviously can't help it if they have a lot of saliva. But taking breaks every 20 minutes really helps have them spit out so you're working with a clean dry surface. Another thing to remember is make sure you're not using expired product. Do you keep it in the fridge? Do you not? I personally do not because how I see it is if you expose the syringes to natural light that lessens their potency. There's a light in the fridge, right, like when you open the door. So I don't really want to expose them to that light either. There's conflicting, you know, what to do. Do you put it in the fridge or not? I personally do not and I have fine results but if you want to put it in the fridge you can but make sure to take it out at least an hour before because you don't want to apply cold peroxides to the teeth if the teeth are sensitive to begin with, right? But another thing that I want to talk to you guys about is it's all in how you present that to your client, meaning if your client says to you, oh, I don't really notice that much of a difference and you say, I know you're right. You know, that doesn't look good, right? I would remind them say, oh, well, I'm sorry you're not happy. Let's look at your before and after shade again. See before you were S30 and now you're S20, I'm just picking something here. Look at the difference. Show them the shade guide, the before and the after. That will help to show them too. Show them they're before and after photos because photos never lie. That will make them feel better. But it is also true that after a whitening appointment I would be the same. You expect your teeth to be as white and bright as possible, right? You're expecting something. Not saying they're not going to be, but you do expect a certain thing, right? So I let clients know the peroxides are still active. They are still active even after the whitening. I find even for myself when I do teeth whitening on myself, the next day when I wake up, look in the mirror, my teeth look so much brighter than before because now they are rehydrated. When your mouth is open for that long, the teeth tend to dry out and they don't look as white as they actually are. Not that you're trying to say you did a good job when you didn't, but you did do a good job because the teeth are whiter. If you're literally taking the shade before and after and it's the same, then okay, you did something wrong. But that's never the case. It just might not be 20 shades lighter that the client was expecting. And don't be afraid to sell those at home teeth whitening kits. They are fantastic. I sell those to my clients anytime, even if they're perfectly happy with how things looked after the 60 minutes. I still sell them the at home kit and say, this is a great kit to buy because you can whiten your teeth at home for 15 minutes a day for three days to boost the results at home. Personally, I use the at home kit for 45 minutes a day and I find that that does an amazing job. But those kits do last for a mere 15 minutes if they only want to do it for 15 minutes. The light shines on and turns off after 15 minutes. I just simply click the light on again three times to get the full kind of results. But you can talk to that more with your client. Don't be afraid to sell them that at home kit because their teeth will get whiter with that kit or they can come back to you for 30 minutes. You can apply the carbamide proxide for 30 minutes to really boost the results also. But you should be paying for that or sorry, you should have the client pay for that because sure they're not happy, but you did everything you could. That's just how their teeth looked. But of course, this is up to you. I have people tell me like, well, I want the client to be happy. I don't mind them coming back for a complimentary 30 minute session to really make them happy. Then that's absolutely okay. But I wouldn't bring them back for a full hour, a full another appointment because that's $200 or whatever you price your 60 minute appointment at that you could be making on somebody else. But this is up to you. Feel free to reach out to me at any questions because this is kind of a sensitive subject. But when this happens to me, because it happens to me too, where I have a client who's not perfectly happy, but I do look at it. If they went two shades lighter, that's it. I do understand them not being completely happy. I might suggest the at home kit or I can come back and whiten their teeth for 30 minutes. What I do often say too, just as a side note, is I always ask them at the end of their appointment, are you happy? Don't your teeth look amazing? If they don't say anything, but then they tell me after I have left that they're not happy, I do put the onus on them a little bit. I do say, oh, I would have been happy to stay the extra 30 minutes to whiten the teeth a bit more, but you're telling me afterwards. So I have to come back out again and whiten the teeth for 30 minutes. There will be a small fee for that. I understand how that sounds, but this is just personally what I don't have a problem doing, or I would recommend the at home kit for them. So these are things that you're going to have to think about, but I'm just telling you what I personally do. But you kind of get a feel for your client. There's going to be clients that are just picky clients, and they're very difficult, for lack of a better word. From the beginning to the end, you can tell they're difficult clients. Don't honor that. Don't make it okay for them to be difficult. But if you have a super nice client who's like, Andrea, I'm sorry. I'm not happy. I'm sorry. I didn't want to say anything, but I'm really disappointed. I paid $200 in my teeth or two shades lighter, then offer them something. Offer them a discount if you want on the at home kit or have them come back for 30 minutes. But if you have a difficult client who you can tell is just never going to be happy, don't give them anything for free, remember, they signed that consent form. Anyway, I feel like I'm kind of rambling on, but let me know if you have any questions. You are probably doing it properly, but always fact check. Make sure you did everything you should have. Did you miss a step? Did you miss putting on that last layer for 20 minutes? Did you only put on two layers? Is that why it didn't work? Are your products expired? Things like that. Let me know if any questions. Thank you guys for watching, and I'll see you in the next one.