 style session today, but really it's ask us anything. You'll see everybody here is or at least on video right now is part of our TechSoup team. So usually we hold these virtual office hours every month. Last month we did one on team. So if you want to get access to that, we have that recording available. So if anybody's looking for information on how to set up your teams or how to use your Microsoft Teams account, feel free to look at that. We've done past sessions on setting up your Microsoft 365 administrative account, deploying your licenses, and getting the most out of your office licenses. So if you haven't joined us for any of those, there are some that are recorded and available. And as we move forward in the rest of the year, we'll have a few more events that we do. And our goal is to really set up on topics that are most important to you. So on today's session, we thought we'd change it up a bit and really just make it really open and have a forum for you to ask any questions that you really have. And it doesn't have to be related to any specific product solution. It could be anything that we might be able to support you and help you with. So a few housekeeping rules. There's a chat function for you to use. It's the one that's highlighted in the orange box on your kind of toolbar at the bottom. So you can use that to type any questions or comments that you might have. For anybody who needs closed captioning, you can click the three little marks underneath that toolbar and turn on live captioning. And for this session, we have a small group here. We wanna make sure that you get your questions answered. So feel free to come off of mute and ask your questions live. And you can see that mute button and unmute button option that's available to you as well. So our agenda today is really simple. We're just gonna introduce ourselves and talk to you a little bit about the questions that we can answer. And then if you wanna start putting in any of questions that you might have into chat, feel free to do that. And we'll start going through all of your questions. So I will pause there and I'll do my first introduction, which is myself. My name is Shruti Ramaswamy. You can ask me anything about the Microsoft program, any of the Microsoft offerings that we have, or if you've heard or gotten any emails about our new Quad membership, I'm happy to answer questions about that as well. And then I will pass it off to Kevin. Thanks, Shruti. My name is Kevin Moham, I'm a technical customer success manager here at TechSoup. I can also primarily assist you with your Microsoft questions. I carry multiple Microsoft certifications, but in my role and capacity, I need to be dangerous at just about everything that we offer. So if I don't know the answer, I lean on the people that are here with me to help find the solutions that you are trying to seek. So I'll pass that on over. Let's go to Julie. Hi, I'm Julie. I can answer questions about Autodesk, AWS Tableau, and GrantStation. Awesome. And we just had a great GrantStation promotion. I hope all of you guys take advantage of that. Cameron, do you want to go next? Sure. Hi, I'm Cameron Jones. And you can ask me anything about TechSoup services, hardware programs, or TechSoup courses. Awesome. Steffi, how about you? Hi, everyone. My name is Steffi, and you can ask me anything regarding Zoom. Great. Nesan? Hi, everyone. My name is Nesan. Thank you for joining us today. If you have any questions regarding any one of our cybersecurity offerings, please send it my way. Perfect. All right. And Mitika, do you want to? Yeah, hi. My name is Mitika and Kapel Wanit. I work in the Marketing Communications Department. And if you have anything that is not covered by these lovely people, you can always reach out to me and I can help you out with the rest. Awesome. And then Bailey, I don't see you on video, but if you want to introduce yourself really quickly, that'd be great. Hi, everyone. My name's Bailey. You can ask me anything about Adobe, Asana, Intuit, and VMware. Perfect. Okay. So I'm going to look at our questions if we have anything coming in so far. But we did have a question that was entered beforehand. Willow said, Stephanie, did you say Zoom? So she did say Zoom. So if you have any questions, feel free to put that into chat right now. We had one question to start off and kick off the conversation that came in in the submission form that we had. And so we'll kick off with that question that we had and then we'll get to any of questions that you have in chat as they're coming in. So I'll say the first question and I'll probably have Kevin maybe take a stab at answering this, came from the Oasis Sanctuary Foundation. Being a non-IT person, I'm tasked with installing 11 seats of our authorized Microsoft business 365 premium licenses to 10 new computers plus my own computer. I find the experience with my own computer that any pre-installed office product must first be uninstalled before trying to implement the cloud solution. And from my experience, I was unable after doing the uninstalled to actually set up the licenses. Finally, resorted to installing a desktop installation of ProPlus so I could just do my work. How do we get help installing a comprehensive cloud-based app and get it to work? So Kevin, do you want to start? And then maybe Cameron, if you want to highlight some of the service offerings that we have on that as well, that'd be great. Yeah, so depending on the operating system, we're talking Mac OS or PC, the download itself is really having to understand like the file directory system. So you have absolute and relative file pass. I'm not gonna get into the technical components of that right for this instance, but the main executable file and it's sub files. So think of like the main executable file for running, it's called a DLL file for running office, the office installer, that and it's corresponding sub folders, which would be the actual applications themselves, there are other executable files and other file types exist. Everything needs to be essentially wiped from the system because you cannot write a download over an existing download, even if there's trace files of that. So there's a couple of different ways that you can ensure that it's wiped completely from your most likely your C drive. But in the case of like kind of where you're at now, like you're kind of in a position where you've already kind of added on premise back to your environment. It's kind of a good and bad thing if you did not want to operate with the on premise and wanted to take advantage of the entitlement. It's actually really simple. There is something that you created as part of the deployment called an XML or answer file. I can happily connect with this person. I can actually even maybe even just even add it to the digital transformation forum. There's a real simple script that you type. It just literally just says remove. So that's all you have to do to modify that file and it will wipe all the absolute file and then the relative file pass for the entire download at which point you'll just want to restart your computer and then you could use like for the case of the 365 entitlement, you could use that installment and it should be a clean install. But I'll toss that over to Cameron because we do have a service. It's all what I said was probably a little much but we do have a partner that can help with that. Yeah, hi. So we for organizations that are or staff that have all those technical expertise can go in and do that implementation themselves, go for it. But if you can't or feel like you don't want to spend the hours wrestling with the different components or configurations, we do have a service we have a couple of different services actually. We have a service that will get you your organization just set up and get the licenses deployed and your sort of your instance all set up for you and your staff. And then we also have services that will migrate over your email from whatever email platform that you're using today into the outlook and exchange online application and move all that email over. And then we also have a service that will migrate your documents from again whatever repository you're using out there if it's Google Drive or if it's Dropbox or if it's your desktop computer moving that into teams or SharePoint to make it easier to manage and have kind of that holistic solution. So we offer all those services and those are can be found on our website. I can also drop some links in as well. Yeah, if you don't mind dropping the link that'd be great, thanks Cameron. Okay, so the next question that we have is from Wanda. She says, I have a question about error messages that I get from both Adobe Cloud and Microsoft 365 licenses. Wanda, do you wanna come off of mute and tell us a little bit more about that question? Maybe you start with the Adobe Cloud one and then we can tackle the Microsoft 365 one. Yeah, so this is a case where can you hear me? We can hear you, yep. Okay, this is a case where the person had Adobe Cloud license. They decided no longer to use Adobe Cloud and they went to Adobe Pro, PDF Pro, Acrobat Pro just to get the PDF version. So there's some of this Adobe Cloud stuff still hanging around. And now when that person goes to do anything related to their Microsoft 365, you get an error message that this certain file doesn't exist. But if I follow that directory, the file is there. But they're trying to get to a file that does exist but it keeps giving an error message every time they open either a PowerPoint or a doting or a, yeah, Excel. So I don't know who to talk to. Yeah, Kevin, you were nodding your head. I don't know Bailey if you've heard of this too, but Kevin looks like he's heard about this. Okay, go ahead. Kevin's done this, he's nodding his head. It's all about versioning. Again, back similar to the Office installation scenario and Bailey, correct me if I'm completely off on this. It's just about having existing application file extensions and within your default menu settings, it's basically pinging an application that doesn't exist anymore because part of it's been deleted but not all of it's been deleted. So I think this is really just about purging existing file extensions that are not current application. I've done this before, writing, trying to write over Adobe Acrobat Pro. So I probably should have wish I would have documented it because I had a very similar experience. So what is the best place for me to go to get the way to remove the Adobe Suite software so it's not happening anymore? Is there like a link you could send me on how to remove that? This would really just be about the going into your file directory and really just, I would, I mean, probably searching through there is a good way. I don't know if there's a third party tool but I would just uninstall. If you have everything backed up in the document cloud, which I would highly recommend, it's actually my default storage location. If you have everything backed up in the cloud into an existing account, it might be best to just remove everything and then just do a fresh install. And Kevin, maybe if you have questions coming out of it, maybe we can follow up here with you directly on that as well. Absolutely. Thank you. Yeah, great. Was there another part of that question too? There was something. I think it was related to the Microsoft 365 account but I think they were related, right, Wanda? That's great. Yeah, okay, great. Okay. Another Wanda that we have, Wanda Bryant says, it's very complicated to use the activation portal. Is it better to use a standalone version of Office for small organizations? Wanda, I'd love to know more about which activation portal that you're talking about and I'm happy to help answer that question a little bit more. Are you maybe talking about that? I'm talking about the Microsoft licensing VLS. I think it's the VLS. Yeah. And I do have a background in IT and installation. But I mean, just getting around in that thing and figuring it out because it gives you a whole list of applications in there, making sure that number one, I've selected the correct one for me to install. For me to install. And then I download the software according to the rules and I go to, I guess, install it and all of these things happen. I have to redo the password or I have to, it's not accepting my password anymore. Now, and another question is, because I do it as an administrator for my small organization and we're a small organization, we may have five systems that are fine, okay? Is it better to name each account that is being installed for differently? Meaning, okay, instead of just using one generic account, is it better to use different user names to install the application? Because that's another issue. Because I do them all, I try to keep it consistent so that, A, I know what's going on because the other people do not. So that's another issue because what happens is sometimes it's soon, when they shut down the system and come back, they have to re-log into our office 365 again, okay? We never logged out in the beginning of it, you know? So, can somebody help me with that? Please. Yes, absolutely. Absolutely, so we'll put in an email address in here, Wanda, in a way that you can kind of schedule some consultation with us and I think what we can do is walk through what your licensing is right now and understand what might be the best thing. I will just say upfront, we've been doing this for a long time, the Microsoft licensing is super confusing, all of the product names are super confusing. Yeah, and I've been doing it for a while also. Yeah, so. So it's like I say, I have an IT background and it seems, you know, and it seems to be getting, you know, a little bit more complicated, especially for my organization is relatively small. Yeah, and I will say for that there are, it is getting a little bit more complicated and we actually just launched a new set of changes to make sure that as Microsoft is changing their fulfillment, we had to change some of our ways that we could fulfill too. So it actually, new licenses are not actually distributed in the VLSC anymore, they're actually directly managed through your Microsoft 365 Admin Center, but for people who are actually in an admin role, you're going to have to do both. So Wanda, what I'll do is I'll reach back out to you after this and we can go specifically through your scenarios. I will say, yeah, the question that you have though, I think is relevant to everybody probably thinking about whether or not you want an on-premises solution versus a cloud-based solution. We've done a few webinars on this and so I'm happy to send some resources on that as well, just to think about that decision. There are definitely pros and cons for each, the management of everything. I think the biggest distinction is how your users are using kind of the applications themselves. The on-premises licensing is great for device-based licensing, so it's great if you're assigning computers and people are using one device to do all of their work, but if people particularly now with a lot more work from home and remote working and things like that need to access multiple things on multiple devices, leveraging some of the cloud-based solutions and having some of the user-based accounts are really helpful for scalability. Most of my people don't even know what cloud-based is. Yeah, but they're probably using a Gmail or going on Facebook, so they are in some way. Okay, yeah, they are, they are. And that we don't know exactly, but for the most part, no, they just want to create their documents, suddenly have them on their laptop or whatever, and their laptops travel with them so they can access it. That's really all that they are concerned about, so. Awesome. Okay, so we'll reach back out to you and make sure that we connect with you. Yeah, thanks, Fonda. And I think you also had a question about is Adobe Acrobat DC Pro able to run on the MacBook? And I was wondering, Bailey, if you might be able to answer that. It is compatible with Catalina operating system, but you just need to make sure that the Acrobat Pro DC version has been recently updated. So if you can go into your application and check for updates, if it tells you that there need to be any updates, run that, and then it should be compatible. Depending on when you- It's still not working, I'm sorry. It's still not working. It'll come up and say something went wrong every time. And as I said, I'm not new to this, so I've actually gone into the library and gotten rid of a few things. And yeah, it's just really very challenging with just the Acrobat. Everything else works. Okay. Sorry, I have a dog barking in the background so I can't hear myself. We will follow up with you because I wanna be able to get a screenshot or more information on what the error message is telling you. And then we can dive into that together. Thank you. Of course. Okay, great. Thanks, Fonda. Our next question was from Willow. Willow asks, what do I do when Zoom tells me I'm already in a meeting when I'm not? I don't know, Steffi, if you know how to answer that. Yeah, so I think my first suggestion would be to maybe log out completely out of your Zoom account and then try again. Make sure you have the right meeting ID, the right passcode, the right URL, and then try again. If that doesn't work, I'm happy to also work with you directly on that and it might be something different, but we might need to have Zoom support involved, but this would be my first suggestion. Thanks, Steffi. Thank you. I did try all those things. It was in the middle of a board meeting and we had to change rooms and my board touch was the one that was Zooming, of course, and got up and I couldn't... It wouldn't let me log back in with her. It said I was in a meeting and I logged everything off, turned everything down, rebooted because it's board president, you know? So, and it just kept telling me I was already in a meeting. Are you running PC or Windows device? Yes. Do you ever use Task Manager to shut down? I might be running as a background application. That's a big thing with a lot of these. It's just that you're assuring that there's not another instance of it that is trying to boot off of your drive or connect to a service. Okay. And I can just Slack all the time. I love you, but I get that with Slack a lot. Okay, I'll take a look at that. Thank you. But also definitely still reach out too because there might be something to it. Right. The problem is when it happens, it's always an emergency situation. You know, we're supposed to be doing this right now. Well, that's what programmers do. So, and they're coding like detect using AI, detect emergency situation and stop working. So then. Thanks a lot. Teresa has a question. My question is on SharePoint. How do I set up the access for a team drive so that external users, not set up as an office users, can view, edit or upload documents? And actually, this is a great question. And we went over this a little bit about how to set up guest users in teams at our last virtual office hour. So I'm happy to send you that recording if we can. I don't know, Matika, if you're able to send a link to that in the chat, but otherwise we can follow up with you. I don't know, Kevin, if you want to do a really quick overview on how to add a guest access in teams. Yeah, so do you want me to actually pull up a demo account so I do have that? Maybe just really high level. High level, okay, perfect. So you can actually do this from the admin portal. You'll go ahead and you'll add guest users through the user node in the dropdown. You'll, it'll redirect you to Azure Active Directory. You will go through, this doesn't, this is not complicated. It's actually one of the easier things to do. So once you're redirected into Azure Active Directory, there'll be a box for inviting guest users. Just fill out as much of the information there as you can. It sends an email address to them to let them know that they've been invited. The next step that you're gonna need to go into, back into the admin portal, into the SharePoint, Admin Center specifically, and then you're gonna need to go to policies and then to sharing. The, you're gonna be redirected to an interface that literally just has a slider bar. And then that slider bar, you need to make sure that the permission levels is to include at least guest access. It can't be at the lowest level. You have to allow access to guests. That's what opens up SharePoint documents and OneDrive, but essentially that whole hierarchy to guest access. And also within Teams, that will allow the interchanging of documentation to guests that are part of a Teams channel as well. Awesome, thank you. And we'll get the links and put that in chat because I see Julie also wanted that as well. So we're happy to do that. Okay, next question is, I'm gonna go to Sean's question on, is the pricing for nonprofit E3 licensing going up? I've seen that the normal E3 places are going up. Great question, Sean. For what we know right now, the way that Microsoft typically does their discounts is based off of the fair market value of the products and the commercial rates that are offered. So typically if a E3 license for commercial is going up, you will see that kind of same price increase in nonprofit that hasn't happened yet. We haven't seen those price increases hit the nonprofit sector yet, but my expectation is that they will. So usually it's like either 60% or 75% off of the commercial rate. And so that percentage usually stays the same, but since the discount itself, if the baseline price increases, I would expect that price to increase as well. So we don't have specific information on that just yet, but I am probably confident that that will probably be coming soon if the changes have already been made live in commercial. So as soon as we do know, we'll obviously make sure that we send that information out and usually Microsoft will send that information out and typically for the nonprofit sector, they usually like to give a grace period of time just to make sure that you have knowledge of any price changes that are coming. So as soon as we hear, we'll make sure that we send that information out as well. Is that something where if they announce that and our contract say ends in June, we can re-up for the following year with a new price before prices will go up? So your prices are locked for a 12 month period. So for your prices won't increase until you would be at your renewal period. Right, but say my renewal periods in June and the prices are going to go up in May, can I re-up for the following year before those price increases happen? I, technically you might be able to cancel your licenses and start a new subscription if you're really trying to do something, but I think that would be the only way to do it. Okay. Thank you. Yeah, no problem. And like I said, they'll try to give some time period. So maybe you'll have a little bit of time period to figure out the right way to manage that too. Okay, Leslie asks, how can I learn how to use SharePoint as a document management system? We currently use an in-house server and we are a small business. And I think Mona, you responded to this, but I'd love for you to talk a little bit about some of the resources that might be available here. Sure, thanks Ruthie. So yeah, I did respond with a link to our SharePoint course. So TechSoup courses is an online training program that we have available for our nonprofits. We have over 30 courses that are all on Microsoft 365. We also have other courses. So I'm actually going to share the email for courses. I highly recommend that you take a look at it. All of our courses are fairly well priced when we try to cover all of the main challenges that we hear from nonprofits. So SharePoint is a great example because the entire course is built around collaboration using SharePoint, which I think was the exact question Leslie that you had. So I'm going to share the email that you could write to if you have any other questions about trainings. I also want to mention that we are currently helping nonprofits get courses access for all of their staff. Because one thing we've learned from nonprofits is that it's not just one person in their organization that they want to make all of the courses available to. So if you send us an email, we would help you with that as well. Great, thank you. Perfect. And I just to let everybody know there's a few resources that have been posted in chat. A few of the course catalogs are in there as well as the link to our Microsoft Teams presentation from last session. Part of that, you can also like Teams document management actually uses SharePoint as their backend as well. That's how it's integrated into Teams. So you can actually leverage some of that document management and take some of that from that Teams webinar as well. All right, okay. The next question we have is from Julie. Julie, I know you have a few things in here. About my question, so I just wanted to listen. No, and it can't see me because I turned the camera off and I can't get it back on. Lizzie, did you have a question for us? Oh my goodness, you can hear me. Yes, we can. I'm so sorry. That's okay, did you have a question for us? Okay. The link to the email so that I can reach out to you so that the rest of our staff can also learn how to use the basics on this new SharePoint. Awesome, yes. I'll tell you what, I can't get my camera on. That's okay. It has a slash through it. Hold on, I just allowed the camera, you can probably come on now. Oh, so you disallowed it. Okay. Yeah, I guess, I didn't mean. Probably disallowed it. Okay, thanks Leslie. Okay, so I think the next question was from Julie and so I know you had a couple of questions in here. You're trying to configure a new Microsoft 365 instance to be fully HIPAA compliant for your nonprofit midwifery clinic and birth center. You're struggling to find a clear checklist of relevant configurations. Additionally, at a most basic level, I need to configure password policies that require a certain level of complexity in an ideal world. I require higher complexity for short characters but less complexity for longer passphrases. Also, I have set up mail-enabled security groups that include both license and external contacts. They can successfully receive DL messages, but if I add the security group to a Word document or something with the access for the contacts and the security groups do not work, do the contacts need to be configured for guest users and I want to maintain access to drive folders with groups by not adding people individually? Great questions, Julie. One thing I just wanted to highlight is I did put in the chat and I'll link it again is that an administrative guide, so like a step-by-step guide for how to set up your Office 365 or Microsoft 365 account. That can be helpful in terms of just like step-by-step and showing where in the process you would create the settings for a user to assign roles, privileges and things like that. But on some of the specific questions, I don't know if any of our team has answers that they want to chime in with right now. I mean, I certainly can. Regarding HIPAA, and then working off from that first is to make sure that you have the correct type of licensing in place. There are multiple considerations and there'll be tons of resources I give you. I also, by the way, pinned my personal email. Hope you all don't mind. I'm happy to field any questions. So really what it comes down to is for me is actually beyond the scope of that, I'm actually going to first start with email security is where I usually like to build off. And then I get into identity and access management, which is to your point about the guests and security groups, where you start getting into things. I'm not going to go too deep into it just because I'd rather you just follow it up, but just so for the sake of getting out and recording, when you set up security groups, you're moving out of security defaults. So one thing that you're going to want to start kind of maybe investing a little time in learning are things called conditional access policies, whether it's two of the individuals within that group as a designated user, or whether it is somebody who is a guest, you can just create a policy, custom policy, and then just apply that policy to a security group. If you're using M365 groups, similar to GPO, like in a non-premise environment, which are group policy objects, you can do it that way too. But it's actually a little bit simpler. Like it's really just about getting into the endpoints and then just manipulating and some of the configurations. Applying templates to teams, there's actually one specifically for healthcare. So there's a lot of things, I'm excited, there's a lot of things that the two of us can talk about, get you on track. Awesome, thanks. Julie, does that answer your question or get you started? Yes, I'll be sending an email, thank you. Okay, awesome. All right, we have a question. I'm sorry, I think it's from Michael, but does Adobe provide a license so that nonprofit employees can use software at home? Okay, so if you are talking about the Acrobat Pro and the Premiere Elements Photoshop Elements, the desktop licenses, those licenses allow for a primary installation and a secondary installation. So you can have it on like a work device, and then you can also have it on a home device. The catch is you can't have them running at the same time though. So you need to make sure one computer is like not on and then you can have it on the other one. So yes, there you go. Yep, and you're talking about Acrobat Pro, so that will be fine. Awesome, thanks Bailey. That's an exciting thing. And I actually think somebody had a similar question, maybe Michael was you as well, that Microsoft used to offer a home license for employees of nonprofits. The price was $9.95 for office professionals, that's still offered. I haven't heard about that actually. Cameron, I feel like at one point you were aware of that benefit. I don't think that still exists, but I'm happy to look into it and see if there's a possibility there. I have not heard of that myself, so happy to look into it. I don't know if anybody else has had experiences or know anything about that, but Michael, I'm happy to follow up. Yeah, it was a software assurance benefit. So it was the home use program, it was part of the software assurance, which I believe has no longer in place. Correct, so yeah, I don't think that exists anymore. Thanks Cameron. But with cloud, with the Office 365 licenses, that those are available. So if you have Office 365, you're not constrained from on devices, you can have it up and running on up to five devices, is it still? Correct, it's up to five devices, but it is user account base. So if your work is setting it up, you're gonna use that for your work account. But there are some free Microsoft licenses that are available. Like there's some Teams apps and things like that that are free, but I see, still very much on device persons that has thanks very much. I appreciate that. I will also say, Michael, that a lot of the cloud subscriptions include installs of those, so when you wanna make the switch, you can do both. You also had a question I think about, the last time you tried to install Microsoft Office, the download wouldn't work. There was a new license type called the LTSC, but the description says something about being for medical entities, manufacturers who don't want frequent update, should nonprofits be using those seats. And we purchased one license for Office standard and I noticed that the number of seats in our volume license agreement indicated that only one of the 50 were fulfilled. Does that mean we can use another 49 even though we purchased one? Great questions. So yes, it is called the LTSC license right now and that license is typically meant for like longer term use. The functionality is actually pretty much the same and yeah, Kevin has some resources there as well and I'm happy to send a little overview of the distinction between them, but this license is the one that's now available as a donation. So it's the one that Microsoft recommends that nonprofits use and has made available as a donation. It also is very similar in terms of the applications and work that the Office standard, both home and Office standard professional kind of have as applications. In terms of the licenses, in VLSC they have like account there, but if you have a 50 quantity restriction and you've only requested one, you can request more licenses, but you have to request a different license itself. So you can't just use, you can't just purchase one and then use it 49 times. These are device based licenses. So as soon as you install that onto a device, you're gonna need another license to be able to install it onto another device. I hope that answers your question. Okay. I think that actually covers all of the questions that we saw in chat. If anybody wants to come off of mute or if anybody has other questions, please feel free to keep going through or asking any other questions or just come off of mute and say hi and ask us if you have any other questions. Hi, I do have another question. This is Teresa. So it has to do with office licensing. So our free Microsoft 365 account has like 10 business license and then 10, I forget what it's called, but that no longer is one of them. It's no longer offered. So we basically have 20 users and we're running out of these license and I would like to move some of those people off of the, you know, those license and make them guest users. So if I move them off, am I going to lose those since they're not offered anymore? So what I would suggest is that you unassigned the user from that license so you keep the license and then you can assign it to another user, then you won't lose the subscription. If you were to cancel it, then you'll lose the cancellation and you'll lose that offer. So like it's probably an E2 license that you're on, I would assume or E1 license. Yeah. Something like that, yes. Yeah, an E1 or E2 license where they are no longer available as a donation but your grandfathered in. So if you have an existing subscription, you can use it and you can use it up to a cap of 2000 seats. So if you want to move those people that you currently have, I would just unassign the user from that license so you can keep those licenses but you're not necessarily assigning it to the user. Okay, thank you. Welcome. Any other questions? I don't have a question necessarily but I think you had said that you would get with me about the VLS at the end. I have to run out. Can we do that at another time? Absolutely. Yeah, I'll send you an email. Okay, and the person that was gonna help with the Adobe as well, the Acrobat installation, they needed to see what error I was receiving. Can you send me an email so that I can get back with you at a later time because I am gonna be running out right after this. No problem, yeah, we'll absolutely follow up with email with you. But this is awesome. I am so grateful. This is, I'm so grateful to you all because you know what it's like trying to get in. We do. To text support by noon and on and on and on and also, yeah, this is awesome. Oh, I'm so glad you said that. So you're gonna run them like what, once a month maybe? We try to run them once a month. Yeah, we usually have different topics, but we're here and we're happy to have you at all of the sessions. This has been very, very helpful. Thank you so much. Oh, I'm so glad. Thanks, Wanda, and we'll reach out to you soon. Okay, thank you. Okay. I think, Teresa, you may have come off of mute before. You were gonna ask another question, maybe? Yes, I didn't wanna monopolize the whole thing. Oh, it's like... Other people had questions. So my next question is on emails. So right now, our email accounts are hosted by a domain company. And so I would like to get off of that to save costs since I think Microsoft allows emails. And I noticed that you posted something about email migration. So is there a limit to the number of email accounts that we're allowed under the Microsoft 3 account? Yeah, so correct me if I'm wrong, but it will be based off of the licensed user. So it's as many licenses as you have. So under the Microsoft 365 Business Premium, you have 10 users. With your E1 and E2 licenses, like I said, you have the 2000 cap, but it depends on how you wanna use those. So you have the ability to have licenses for those. I don't know, Cameron, or if you wanted to talk a little bit about some of the email migration services that we do have. Sorry. Yes, so yeah, we do. I mean, I talked about it a little bit before. We have the ability to do email migration from whatever platform or whatever service that you're using into Office 365. We also actually do have Google. We can help organizations move into Google Mail for the Google for nonprofits offer. And so that's an additional service that we can support. Okay. Did I miss part of the question there? No, you're good, Cameron. Okay. Is it all right if I inquire who the mail host is? Is this... Yeah, it's a... You can type it in if you prefer not to say it. Oh no. It's not gonna name names. It's in motion. Okay, okay. Which is, you know... Who they are, yeah. It's been great. You know, I don't have a problem with them. It's just, you know, if we used to have them host our website, we don't anymore, we move to WordPress.com. And so I thought, you know, why not move the emails as well and just end that subscription? Huh, that actually segues into something that I could probably go off on a small tangent about that, you know. Can I do it? I got 30 seconds. Well, we don't have an open question, so people got ready and we'll give Kevin his pitch to go on his tangent. So, in motion, blue host, go daddy, any type of hosted thing, they get stacked together. They're bundled, great price, first year, second year. What just happened to my bill? It's very common. So, to Cameron's point, either moving it to a host like Exchange on 365, moving it to host as part of Google Workspace and Gmail are great ideas. The next step, though, that I kind of, I start immediately thinking about, especially for like SMB style orgs, is I go, okay, well, I have a WordPress site. Do I really want to pay for hosting it? Well, Julie's here. Route 53, AWS service. Why not use a credit and have it paid for in part? Or even try to maybe Azure web services. I'm not going to go too deep down the rabbit hole, but just know that there's like multiple roads that lead to Rome, and that would be mail hosting application, website, like if you've got web hooks, like that include A or AA record configurations, a lot of our partners have a solution to house all of that. Some will cover the majority or even possibly all the costs, but some will at least help you to defer a healthy portion of it. So that's definitely like, I know that people don't normally approach it like that. They've got something here, they've got something here, they've got something here. Well, Microsoft, Google and AWS, but you could kind of one-stop shop like everything that you do in theory and kind of just, you know, get them to leverage some of those things. Okay, I mean, that's good to think about. I mean, I think we moved to wordpress.com because, you know, we don't have any IT staff and I want it, you know, to have good support. And so, but yeah, maybe once everything settles down, that'd be good to consider. Yeah, I'll also call up that we do have a website consultation and management service through TechSoup. It's also on our website and where you can get a consultation about your website, a, you know, project work, any updates or anything that you need to have done to your website. And then also a full kind of management where, you know, we act as your, basically your webmaster and help kind of maintain and manage your website, including managing your website security, which is something that's quite important. Is that an hourly costing or is that, how does that service work? Yeah, it starts out with a consultation and Mona, I'm trying to remember if the consultation is free or paid. I'm thinking. It's, I think the wellness assessment is free and then the consultation is at $49 or at least starting at 49, yep. That's exactly right, Shruti. So basically the wellness consultation, what we call it is just, it's an automated tool. So if you plug in your website information, it gives you this very deep free report on all the things that you need to update on your website. So we highly recommend that you do that, that's free. Once you do that and you still want a consultation, I believe the consultation is priced at $49. And what the consultant is able to do is take that report and actually give you very targeted consultation on kind of areas of weakness in your website. You can also ask the consultant about any other needs that you have. So I think starting with that wellness report and a consultation is a great idea before diving into any larger projects. Okay, thank you. Sure. All right, any other questions? Anybody want to come off mute and ask anything that's burning in your head? Well, I'm really grateful for you all to join us. Oh, Ruth has a question. Ruth, feel free to come off of mute. Can you hear me? We can hear you. All right, I had to come in late in this meeting. I did ask a question. It may have been answered early on. Will there be a recording of this that I can go through? Yes, it's a recording. And please let us know what your question is. I think it's fine if you want to ask it again, but there will be a recording and we'll send that over to you as well. Okay, I'll have to go back here and look. Ruth, was your question the one, are you from the Oasis? Oasis, thanks, Shor. Yeah, we did answer that up front and there are a few resources available to you about installing that. And Kevin actually talked a little bit about some of the ways that you can do that, but we can follow up with you and then there's also a guide in the chat that was posted so you can use that as well. That's wonderful. As someone else said, when we're trying to be our own in-house IT people, with very little purchase, it becomes a challenge. Yeah, I completely understand. And one thing I just would want to say too is that we completely get that that's not, if not everybody has an IT staff, we do also have help desk services that you can use to just get one off, help desk support, because we know everybody's not there or you can get bundles or monthly services as well. So they're low cost, they're meant for nonprofits and they're meant for the uses cases that many of us have. So we'll put a link, I think I put a link for the services, but I'll put it in there again. And then Ruth, if you have any follow-up questions from that, just feel free to come back and ask us. I very much appreciate that. Thank you. Of course, yeah, no problem. Bishop, I see your hand up as well. Would you like to ask your question? Yeah, sure. Can you hear me okay? Yeah, we can hear you fine. Once again, also sorry, I came in late. So if you've already answered it, I'll just get the answer later, but we have a global organization, Mr. Church, and what we tried to do was I tried to use, we started with Microsoft Teams in order to utilize that for all of us worldwide. And so I wanted to use my phone for just the regular phone so I could always be on my headset and not have to keep going back and forth to the phone. So I ordered your Microsoft, I think it was called, it was the calling plan that gets attached to it. And I have a background in IT and I wasn't able to get it to work. So I ended up canceling it. Is there, what would you suggest? I really wanna do it, but I didn't wanna pay the $15, $16 a month that has cost me and not be able to use it because I spent two days going through the knowledge base and getting all of the little steps that they told me to get through and it just would not work. So do you have any suggestions for me? Do we need to pay for help to get it set up? What do we need to do? If you've answered it, just tell me to go through the notes. We definitely have not answered that. So I think I'll pass it off to Kevin as he unmuted himself and I call that volunteering. But I would also just say that thinking about that in a global setting might also be part of it. Like if you have global accounts, the phone calling plans are actually like specific to countries in a lot of ways because they're tied to your PBX or you're tied to your phone provider. So a lot of those working globally, there are audio conference add-ons that might be worthwhile to look at as well. But I'll let Kevin kind of talk through that a little bit more. Yeah, that's actually perfect. So the first consideration is going to be country because we actually have a partner that we work with and there are certain teams calling functionality that surprisingly, even though they're neighbors, do not have call in or one doesn't have call out. So audio conferencing is a separate feature that enables landline users to call in. It's also available on Zoom. I don't even know if the Zoom might even be natively integrated. I'm not 100% sure about that. But so it really comes down to as far as phones like PSTN, PBX, like you're bringing a service in. Now you can have a team's business voice without calling minutes and you can buy communication credits. This will be a longer conversation but just to get some of the higher level terms just out there on recording, it's you're either bringing in an existing service or you're treating Microsoft like your service provider. And that's where the business voice with minutes and the price range that you had mentioned that includes 3,000 minutes. As of now, cellular carriers cannot be brought in and require a full teleco and not like a mobile service provider. Verizon for example, does have its own division that it acts as a PSTN but you couldn't bring a Verizon mobile carrier account in as of yet. I've heard some discussion about possibly enabling that but you'd actually again have to have an existing phone service that you're bringing in or you'd have to pay for the minutes. All right, so that means that, because we don't have, maybe that was the issue because we don't have a landline system at all. I utilize my cell phone because we travel from state to state and we're very mobile because it's an online church. So you're telling me then that the cellular system that I have with Verizon isn't gonna work anyway. So I got the one that had with the minutes. I got the one, the calling plan with the minutes. It's 1560, I believe a month. And I thought I could use as a PBX. I thought I could use Teams. You'd have to create a DID. Again, I don't really want to get too complicated like right now, it's gonna be great to talk with you. You're gonna need to create a DID but you could also then configure things like auto attendant and caller connect. I'm not a Teams expert but I get enough of this where there's a couple of things you'll have to configure and set up on the backend but I've got a ton of Teams resources because I did go to the MS700 bootcamp so I can pass that along too. And we'll figure this out. All right, so you just tell me what to do then till I wait for your call or do I call somebody else? Why you don't text and chat and then we're also gonna be providing additional contact information but you could just reach out to me because I think this is probably something that's gonna come my way anyway so I'm happy to help. Now the last question that I have in that vein is because I am using this for the first time where is chat and where do I get that information? In the right corner, if you start with the big beautiful red leave button if you work your way over to the second to last icon on the left from there next to the two people that is the chat, it'll pull up that on the right side dashboard. And it's in there. All right, then that's Kevin Mulhall. Okay, thank you, Kevin. Yeah, absolutely. Can I just repaying Kevin's address in here? So, feel free. It's a very interesting thing. I think it's still kind of like in its infancy so I think at once, perhaps hopefully fingers crossed they'd let you bring personal mobile carriers into the mix that's really gonna be game changing. It's just gonna have to, just gonna be some configuration challenges again like I mentioned, they're configuring DID so we'll see what happens with that. I'll also say that I think there's a Microsoft 365 business voice component that just came out as well so it might be good to explore that because it might be a little bit more cost effective. I'm not sure though. That's the one I used. Oh, okay, got it. It's $15.60 a month with a calling plan. Yeah, so there's with and without calling minutes. The one that's out, I believe is $3.80 but somewhere between $3.80 and like $5. Maybe it's five. I'm not gonna, I don't wanna misquote but that's maybe a slightly more complicated connection and there's ways to routing things too. It's like understanding what protocols that phone is traveling on like UDP. Again, long discussion but again, we're all about figuring things out so. Alrighty, thank you. Thanks, Bishop. And I know we only have a few minutes left but I see a question from Julia in chat. When will Microsoft voice lines be able to receive text messages? We switched from Google voice and the number was set up to get text to factor authentication codes and now those don't go through to anywhere and sometimes clients text the business number and they get no feedback that their message is not received. I'm not entirely sure on this one. I don't know, Kevin, if you've heard about this but the one thing I would also say is that Microsoft has an authenticator app that you can use for two factor authentication. So if you don't have, you know, if you're switching or if it, you should be able to get text messages on the two factor authentication but there's also an authenticator app that you can download on your phone to get those codes and you can use that when you're enabling it and that's an acceptable one. To clarify, this is like other third party sites. So I configured a business account at, you know, domywork.com and I set up 2FA and I put the business account and when it was Google voice, I could receive a text message to that number and authenticate in when it required 2FA. Actually, I think specifically the account that's currently kind of stuck is my Stripe account. It's Stripe. So like I had set up this phone line to be used for 2FA and then I didn't realize and I switched it to Microsoft voice and now I can't get the message and I have to go dig through all my work to find my like last ditch resort special super duper security code that I was supposed to never lose and it's not lost, it just is not located yet. Okay, I probably need to research this. I don't know, Kevin, if you know anything, I can begin to inform. Normally, so I mean, I just did a test too. I texted our business line from just my regular cell phone number and it doesn't even give me like a message not delivered message. You know, like normally if you text a phone line that can't get text messages, you get some kind of feedback that nobody's gonna get this but it just sends as a message and it looks totally fine on my outbound, you know, on my iPhone for my cellular provider. There's no message it's not received and so I'm sure there are people trying to contact us and we have no idea because they're just assuming that a text is gonna be accepted because that's just the world we live in now. Yeah, so is this voice that your voicemail system that you're attempting to access with MFA, this is this voicemail that's set up as part of Microsoft business voice plan? No, no, I'm not trying to access voicemail. I'm just trying to access my type account. Okay, so other applications. Yeah, so the equivalent to that like would be if we're using Intune, you could configure a mobile application management and then just, I would honestly personally set up, it's called SSO like seamless sign-on. We actually also have a... We're still at our early stages and I am looking in single sign-on options right now but regardless, like even if I figure out the single sign-on piece and I fix all my existing accounts that this is the two, like where I want to use the business number as a backup to a FAA number, like even if that's all resolved. You need to have text messages. Yeah, like I get it. I want them to either get feedback that I didn't get the message or I want to get the message. Totally, I'll research that Julie. Like I think that's a, that would be insane for them not to be able to at least have on their roadmap of functionality. So let me go back and kind of see if I can find any more information on that and then I'll reach back out if we can. Thank you. Awesome, okay. Well, I know we're at time. Thank you all so much for joining us. I hope this was helpful to you. It's helpful to get your feedback so we know if we should do more types of these things. Thank you to our TechSoup team who came in today to help answer all of these questions. Very much appreciated. And we hope this was helpful and thank you guys for your time. And because this was on Teams, you can go back and look through the chat at any point and you can get those resources. Again, we will email you all of this so you'll have all of these resources, links, everything that we shared available to you as well. All right, thank you everybody. Have a great day and a great weekend. Thank you. Bye. Thank you.