 To make customers happy, every interaction matters. With Ciprovis ERM, customer service manager Anna makes sure that she knows everything about a customer case before making that crucial call. Anna starts her day by checking the dashboard. It shows important insights on customer satisfaction, upcoming renewals, feedback, what customers are saying and projects that might be at risk of customers leaving. On the latest request with negative sentiments, Anna notices a ticket that catches her attention. The customer is dissatisfied and mentions they might not renew their lease. Anna navigates to the company card. Checking the activities, she discovers a completed meeting with an eternal note stating that the customer is unhappy with whiteboard support. She also finds that there was a missing training session on how to use the whiteboards. Anna sees that a future follow-up for a lease renewal and a contract that had needs attention. Anna checks for open requests and other important history between support and the customer. The whiteboard feedback ticket is still open and Anna opens the request in the service screen. Seeing previous activities, she adds an eternal note and transfers the request to the key account manager, John, with a suggestion to reach out to the customer before they cancel. As the key account manager, John receives the request and immediately gets to work. From the information he can see on Ciprovis, John believes the customer is considering not renewing because they were improperly trained to use the smart whiteboards. He sends them an email with knowledge face links and videos on how to use the whiteboards in books and on-site training for the customer. A few weeks later, Anna revisits Dashboard. In the time displaying recent Plyster printer feedback, the same customer gave positive feedback on John's visit and the smart whiteboards. Even better, the customer has placed more orders for smart whiteboards and continues to be a valid customer.