 Hello, can you see I hear me? Yeah Let's meet you. My name is Toro Okay, really happy to be here virtually. I look forward to visit you in person and I of course have received a vaccine the second jab from Japan the AstraZeneca donation So thank you very much, but before we meet in person. Let's meet virtually Participate in this seminar. So I'm very excited to meet you Me too. Yeah, I have two things in common with you First is I was born in 1981. Oh, wow. Okay. Well It's my height. Okay, excellent So we're born at a year of personal computers Yes, so I have some presentation to share so we'll share it now Do you see my screen Oh I Hello world Good local time everyone I'm really happy to be here to share with you for 15 minutes about Digital transformation with social innovation and I look forward to the conversation after words Now social innovation it means Everyone's business with everyone's help and in Taiwan that is how we transformed our society So we countered the pandemic with no lockdown and the info that make the disinformation crisis with no take down and The transformation has three pillars and those are fast fair and fun The fast pillar means that as soon as a new information is discovered by anyone That information that leads to new shared values need to propagate through society very quickly And that relies on the digital public infrastructures such as the PTT forum You can see here when in the last day of 2019 the Dr. Lee Wenliang's message that there were seven SARS cases in the Wuhan seafood market Was spread to Taiwan and within 24 hours because this place has no Advertisers or shareholders people just concentrated on amplifying the message and triaging its veracity So the very next day the first day of 2020 We began health inspections for all flight passengers coming in from Wuhan to Taiwan So the freedom of speech of assembly in the digital realm Literally allowed the Dr. Lee Wenliang to save the Taiwanese people But it's not just about people who can participate on online forums What about people who are very senior or people very young? Well, they can also contribute information from the front lines by calling this toll-free number 1922 and they're always met not with voicemail, but with a sympathizing message from a professional call center operator or a charity worker from Chi Chi charity or so on So they can actually speak whatever they feel uncomfortable in a free manner For example last April there was a young boy that called saying hey You're rationing out mask, which is great But all I got was pink ones. It was just not great all the boys in my class have navy blue Medical mask for school and I'm a boy. I don't want to wear pink to school do something about it The very next day in our daily 2 p.m. Press conference last April all the medical offices Were pink for quite a while and our ministry Chen Shizhong the commander of the central epidemic command center even said That pink panther was his childhood hero So overnight the boy became the most fashionable boy in his class for only He has the color that heroes wear and the heroes hero I guess wear And for a while all the fashion brands turned pink until they turn rainbow during the pride But anyway, the point here is that whatever people feel uncomfortable about a situation Does emerging collective intelligence need to have these public infrastructure to grow and connect to one another Now the second pillar is fairness Leaving no one behind I mentioned to mask rationing Well people who have a lot of time on their hands last February Of course can't go to many different stores Until they get some masks in stock, but people who are busy people who do not have that much time sometimes just go to a pharmacy and Discover that it's already out of stock So it's wasting people's time and only privileging people with extra time on their hands the civic technologists G zero V the TW or a gov zero is a Community of around 10,000 people looking at the government digital services Discover what's wrong with them. But instead of protesting they demonstrate by building demo meaning new versions that work better Some gov zero last February a few civic entrepreneurs built the mask map that displays in real time Which pharmacies or stores near you still have some mask in stock, which is green colored It's almost running out red in color in between yellow in color or already gone like Gray so basically people can just discover the lines Before they go out to buy some mask and this was built in less than three days and the state the government Without controlling information, we share the information such that each map maker Can get every 30 second the latest inventory of the mask level in each pharmacy And that enable people who are not that used to maps Maybe they use chatbots on the line chatroom So the line chatbot meters can also make such navigation tools Even for people with seeing difficulties voice assistance like Google voice or Siri was made So people can't get access to much in a very fair fashion The same group of people because we control the pandemic so well last year It's over 10 months was essentially no local case But this year in May we face our only and first wave and when this wave came The same bunch of people on group zero also contributed to contact tracing They thought that contact tracing requires people to register their whereabouts By checking in into public venues, but if you require people to download an app Install something learn how to use an app Well only a few percent of people are comfortable with this and over half of the people would not build such a Habit it will make our contact tracing difficult So they discovered that actually all the smartphones nowadays have a built-in camera If you point it to the QR code it shows a sms to the same toll-free number 1922 All you have to do is to click send So this literally take only three seconds And only when it's less than three seconds with no app required Will people switch to this new habit because it's more convenient and safer Then registering with pen and paper But we did not replace pen and paper people who don't have a phone can still write their name or stamp their name Into public venues However, the point here is that whatever we are doing we're Complimenting augmenting the existing measures so the pen and paper crowd is less crowded It's safer because the majority switch to use a QR code Now this enable us to shorten the contact tracing for each infected case from more than 24 hours To less than 24 minutes and that reduced our value again of the variance to be below one So very quickly we're now down to essentially no local cases for the past couple months or so Finally the last pillar is fun or humor over and rumor Because during the pandemic people are anxious There's a lot of rumors spreading across the world like the mask efficacy or whether Physical distance makes sense or things like that but in Taiwan because we're a free and democratic polity We do not take down those conspiracy theories rather We spread the messages that are fun that are even more viral than those conspiracy theories and rumors So the spokes dog a Shiba Inu a very cute dog Explains physical distancing on the top left saying when your indoor keep three cute dogs away And outdoors keep two or on the bottom right why wear a mask you wear a mask to protect your own face Against your own unwashed hand so that links mask use and handwashing and it's very cute Very much fun So people remix it and spread it to various different messages in the different cultures different Ethnicities and to different communities and it's not just about pandemic control for a long while for a few years now The Ministry of Education published all the dictionaries and their creative commons license Enabling people to remix the social innovators have the same material as the government's innovators The presidential office you see on the top left was modeled and a model release in creative commons My own portrait my own interviews including this speech is all released and their creative commons So even Japanese rap band a hip-hop band called Dos Monos can Resample my message and use it in their songs without asking for my permission first So in short it enabled people to socially innovate without a single Person controlling the possibilities and that is the case of the social innovation on digital transformation We must invest in the public domain in the commons where people can contribute and it's only through radical Transparency real-time open data can people focus their energy on Creating common values out of the initially different positions Now in the last minute, I would like to share with you my job description Which I wrote in 2016 as the digital minister and it's about connecting the various different sectors in the society together through effective partnership Reliable data and open innovation for IT connects machines, but digital connects people So how to connect people it goes like this When we see the internet of things, let's make it an internet of beings When we see virtual reality, let's make it a shared reality When we see machine learning, let's make it collaborative learning When we see user experience, let's make it about human experience And whenever we hear that a singularity is near Let us always remember the plurality is here Thank you for listening live long and prosper and I look forward to the conversation I don't have much to talk about, so I have a lot of questions So I'll talk about the question first and then you can talk about it After that, I'll talk about the content of your conversation and then I'll talk about Japan And then after the translation is over, I'll be a Taiwanese tourist director I'll give Japanese friends an introduction to Taiwan's intelligence Thank you very much Next page, please Oh, I should add a little Japanese here Sorry, sorry Let's start with Japanese people Today, I'm going to add half of the information about Taiwan to you In this way, I would like to introduce you to the questions you have Let me quickly answer the next question The first question is Today, there are a lot of people who have just graduated There are a lot of questions The first question is about digital transformation This question is Although there are many suggestions on digital transformation But I think that in Japan, there is a need to reorganize the digital transformation I think that with digital transformation, things will become more popular In Japan, about 250 years ago, there was a word that was followed by gold and silver This word is too high It will lead to the development of things This kind of word has been born since ancient times This word is This word is trying to make things completely different Of course, this is not the current concept of technology You can't say it should be a story Or it should be a deeper knowledge Do you know what it is? Let me confirm what I heard first The meaning is that Don't try to do everything perfectly You have to control everything No matter how many information you have You should not be so perfect But you should be able to handle yourself Is that what you mean? Sorry, because the sound was not clear Yes, that's right That's what you mean I often use one of my favorite Canadian poet, Leona Cohen He said that everything is lacking The lack of light The meaning is that If we want to do everything perfectly We can't meet new friends Instead, we are sitting in a place that is not perfect They saw it and said You are not doing well At this time, I can meet them In a unique way to see the world So I can be friends with them I agree that We don't need to solve all the problems From the government or from a big company Like what we just talked about We don't dare to say We solve all the problems We just say We solve some people's problems But if we solve it in a good way Then our solution is public If anyone wants to make it more advanced For example, you have to press the scan But some people wrote some cities You scan it directly and send it to you Or put it into other software The place where you add friends You can also scan it These are not what we thought about the most But because of the lack of light You can also strengthen it So transparency is not perfect Instead, it is not perfect You have to be transparent This idea I am a fireman I will make an appointment I have a question If you have a solution The solution is the entrance to the light For everything Perfect If you are looking for it You will not be able to meet new friends The government and the company There is no need to solve everything You can't do that So Regarding this part Everyone Think about it Think about the method For example, make a line group In that form I want to solve it with everyone That's what I thought I would like to talk a little more about this I would like to take care of it I have a question I am in Taiwan Taiwan Super Although I can't go to Taiwan But I often talk to Taiwanese people I often like to read Chinese books Especially Chinese characters There are very famous characters Chinese characters My favorite character is Chinese characters When cooking fish It's easy to chop with chopsticks The management of the company Or the country I don't think so How do you treat this idea How do you treat it It is indeed so-called Chinese characters I think what you mean is We need to grasp the principle of this thing Not a word It's called micromanage It's in the details I think this is a very good idea Lao Zi also said It's hard to deal with When you are the easiest When you are the earliest Take it as a serious matter If you deal with it This matter will not become It's very serious We can see it in the defense It's really like this If we don't have 100 confirmed cases every day Just treat it as Thousands of confirmed cases every day If you deal with it It won't become thousands of confirmed cases every day But if we wait until Thousands of confirmed cases every day It becomes very difficult to deal with The principle of grasping When the matter is the earliest Take it as a serious matter Don't need to deal with it Like you said, keep stirring It's like this Ok, fine Now I In addition to this For this question I tried to protect In the case of the Chinese characters Lao Zi's thought It's important To control the country To control the small power To control the large organization To control the small power The same way It's better to not do it I always say I always put it in my head How about you, Odori? I think it's a good idea I think it's a well-known It's a well-known theory This is So I think it's better not to do it I think it's better not to do it When it comes to such a thing First of all The most high-risk The most severe After that To avoid the risk With that The risk can be avoided So if it's not Even if you do it in Corona But first If you don't take it seriously There was a serious infection in a few thousand people First of all The most severe Other than that I think it's better not to take it I think it's good Yes, let's go on Yes, I said the other one The other one Well Well It's a little It's a little The third one The third Well Let me ask From the world in the world Failure at first Failure at first The constant development It's very important Especially in Japan How many ideas are changed What is it Replace work This is The so-called life-saving The Japanese Most of the Japanese Do you know about your own company There are still many On this habit Even if Failure at first Also Maybe it won't change On the other hand Can't tolerate the risk It may be In a bigger direction For you As a member Failure Failure From failure Which one do you think is more important Just like what I just said This lack Is the entrance to light So as long as the failure The process is publicized Then ask everyone Is there any better way And really realize These better ways Then this failure As the mother of success That is, it will bring more This kind of idea So I think the most important Still for failure Not tolerance As a discussion material That's like I just said This Japanese report But there are very few reports in Japan When we started When the entrance to the map was just uploaded Actually In Japan The place where people speak The place where people speak The place where people speak It seems like everyone's The distance to the mouth is equal It's fair But actually very soon It's not fair, why Because in the distance on the map Not everyone has a helicopter So where I am I have a long way to go I'm in the city different time and cost. So you say this is a failure. It's really a failure. But because we share these data information, so people can immediately mention it. I think this is a better way to predict and change the way of delivery. President Chen, when he heard that the committee taught us. He didn't say the original method must be better. He heard a better method. He used it immediately after 24 hours. So this failure is really a success. Thank you. First of all, I would like to say that the failure is important. It's important to reveal the failure. First of all, think of a better way to reveal the failure. It's important to reveal the failure. It's a success method. It's important to think of a better way. The failure is the material of the debate on the way. For example, even in the mask region of Japan, many people reported this. But this is the same. Even when it started, there was a failure. There were many masks in many places. There were few. There was a failure. There was a failure. But by revealing all the data, one by one, one by one, one by one, one by one, one by one, one by one, one by one, one by one. Then, I went back as I think. Then come the next Next is Japan is a very closeVIN word I-Love-You 今天的月色真美,我跟你在一起就心跳,心会不断不断跳。 这种讯文,或是有真话跟咱们的话, his private opinion and public stance 这种日本文化。 数位的话,我认为,因为只有文字无法表的,需要用表情或种语言等来补充语气的这种情况,是导致数位无法被接受的这种原因。 台湾在追动数位转身的时候,有这样沟通物质的状况吗? 另外,使用数位沟通时要注意的理由有哪些呢? 不过,刚才我提到的打电话区1922,我特别强调的就是两边都是真人,不是说你打去是一个电话达陆机, 那而且那个对方不管是专业的,我们说call center 的人员,或者是专业的我们在社会部门做慈善服务的朋友, 他听到你的声音的时候,都是会用刚刚讲到的准语言讯息,透过语气等等来表示,就是理解你的不舒服痛苦等等。 所以我觉得当然,及时的沟通是非常重要。 那为什么会觉得数位就只有数字呢? 我们翻成数位是说有好几位,数十位,数百位,大家可以一起来讨论, 但是不是说每个人都只剩数字而已,不是这样子的意思。 所以我觉得可能大家有一个误解,就是数位只有一些数字,只是凭宽很少的时候, 凭宽不足,好比较只能穿简讯的时候,当然就是一串数字而已啦, 或一些文字最多加上表情符号嘛。 那但是我们在台湾,宽评是人权,任何人随时随地都可以开始, 像我们现在这样的视訊,而且表情也可以看得,至少比戴口罩清楚嘛。 所以这样子的情况下,我觉得这些费源讯息是可以很完整的去沟通的。 Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much. Thank you very much.