 the score needs to be very great. We're on the air. Yeah, all right. It's me and Betty. Judy, thanks. Greetings everyone and welcome to Megalife 21 Live. I'm your host James P. Medana of Megalife 21 and I am here with our very long-time voiceover artist William H. Moro the third for the second time on Megalife 21 Live. Thank you for joining us. Thank you for having me buddy. Thank you. Very good. Thank you. Hi everyone. Hello. Great to have you and last time we were visiting with you we spoke about football, professional athletes and William Moro's experience with football and we also gave you demonstrations of William H. Moro the third's voice. He did mock commercials, you know, he had his readings with him. This time we're going to discuss the blunders in the business world and how the problem often starts at the top and all the incompetence that is out there, not only employees but management in corporate America. There seems to be not only a lack of quality control and a deterioration of overall quality in American products but customer service is horrible and there are many people that just they call the company, they're put on hold forever and when they finally get here. Well I'm not going to rub you up through a menu of hitting how many different buttons before you do get a real viable person which is frustrating as can be. I don't know if they're playing the odds. I think most people will give up, say I'll try later, I don't need this but you're right, you're right. You know it's almost like they have contempt for the customer even though their TV advertisements tell you otherwise that they care about the customer and the quality is job one like the old four commercial and it's far from the truth. They apologize to you profusely but most of the time they'll offer to give you maybe credit on your next purchase. Well they're playing the odds too. You know instead of making it right and a lot of times what I do, I blame the lack of customer service and the incompetence of the average employee. I blame it on management because all the examples start from the top and they are to be held accountable or they should be and you're right what you said. These guys, CEOs would have you are so high up there with whatever your corporate headquarters, they don't have a clue. Most times what is going on in each individual store, restaurant, whatever the chain franchise or whatever it may be. Why are you CEO then? It just doesn't make sense. I've watched various TV shows seen where CEOs go into skies you probably all know what I'm talking about but we can't name the shows and the CEO says I had no idea this was going on. Well why not? Another chain I know of, I'm sure they all do this possibly maybe they don't, they have what they call spies that go into the various franchises of the food corporation to spy as a regular customer, see what's really going on. Yet they tell the individual franchisee store when they're coming so does that really make you a spy? Nope. They know you're coming. Feast of purpose. Why are you letting them know you're coming? I tip them off right. Don't show up, take your family, let's go out for a burger or whatever chicken or whatever and watch, observe, don't tell them we're coming in to see how you're doing. That, I just don't understand that kind of thinking. I do not understand it one bit. It was my organization, I'm not telling you. You don't know if they're coming every day, once a month, once a week, once a quarter. I'm not going to tell, I'm not telling you. You should be running this, you should not need me to have spies in there, seeing how you treat your clientele, customer base, whatever, guests, whatever you want to call them nowadays. It's unnecessary. Why should you be slacking when we're not there? What are you getting paid for? You came in, applied for a job, filled an application out and I'm sure more than one, probably three or more interviews. Why? You wanted the job. Now you got it. Now you really don't want to do the job. So what was this all about? I'm sorry. And this goes for management too. I mean, if you're a manager, manage for God's sakes. Oh, they don't really care. Most managers think it's cracking the whip and being rough and negative. They don't have the first... Well, not necessarily cracking the whip and disciplinary actions. I'm talking about just being aware of what's going on in your department, in your company, is to make your rounds, walk around, check everything, ask customers, are you okay? Is everything taken care of? You know where I go for my coffee if you have to know. Yes. You don't see any of that. I've had to tell them and I don't even work there. Oh, what's wrong? I said this should be part of your daily checklist. First thing in the morning, test the urinals, flush the toilets, make sure everything is working, the blow dryers for the hands or towels, make sure everything's loaded. It's... There's always something wrong. Now, why do I have to tell the management that all the time they're not on top of things. This is not good. This is not managing. The employee morale where I go is horrendous. Their turnover of employees is awful. People hate it. Well, retails like that. Fast food and retail. Why? Why? Why does it have to be like that? High turnover rate. Why? Because quite often the employees are very disgruntled because their managers are not real true managers. They're not true managers. They just have a title. The managers often go by the book a little too much, which means they're not allowed to actually manage and use their skills and abilities to improve things. And some of them are just abusive. Now, granted, I think a big problem with the deterioration of customer service overall and quality is the fact that people are not getting paid a living wage nowadays because of greed. Now, when you pay somebody a living wage, you can always turn around and tell them, hey, we pay you X amount of dollars per hour. We expect you to do your job. If you're a manager, manage. Make your rounds. Have a checklist with you. Write on a clipboard what needs to be changed, what the problem is. What would hurt you to have weekly meetings with your employees and call a vet meeting or let the steam out? I want to hear your complaints. I want to take it personally. What are your complaints? What do you like? What don't you like? What do you think is wrong here? And welcome honest input. Do not be afraid to give us your honest opinion. Now, what will happen with a lot of jobs, a lot of companies is that they're afraid because they have this ego maniacal manager that if you complain to the manager, they'll reduce your hours. How dare you criticize me? I'm a general store manager. I'm the one that hired you and I can fire you and they abuse their authority. So people are afraid to go to this type of meeting and give their honest input. And that's wrong. People should be allowed to vent honestly without repercussions because every positive input means an improvement. And maybe possibly more profit too. Yes. And maybe everybody can be helpful. Maybe it's better if corporate sends a representative down and oversteps the individual store managers and that person meets with the employees. So everything will be anonymous here. Don't worry. Let's hear it. What's wrong? What's right? Where can you see improvement? And also a customer suggestion box. Actually having a box period is not a bad idea where people can anonymously, without their using their name, write down their gripes and regional manager will or yeah, I would say a regional manager because... A regional district, whatever you want to call it. It has to be somebody over the general manager. Somebody that's not involved personally in the store as management. Somebody outside of the store. A little higher up in the corporate chain. To see what's going on. People are not working with people well in the corporate world. Yes, many, some corporations are. But the majority I don't think really are that well. Especially the fast food industry and the retailers here we said earlier. They need help. They really do. Right. And if there's excessive amount of complaints in the suggestion box, the regional would go and take this general store manager aside and say, hey, I want to go over these complaints. There's a lot in your branch, in your store. And this is unacceptable. What are you doing around here to allow this many complaints from customers and from employees? Well, you have to make sure the complaints are valid too. You get a lot of pumpkins, a lot of teas and kid. Just like voters with ballots, a right in vote. They put Mickey Mouse or whatever. You never know who's truly telling the truth at times. You know what some bartender from pub 46 in Clifton, New Jersey said when Barack Obama was running for office against John McCain and Sarah Palin. She says, oh, I'm going to vote for McCain and Palin because I think Sarah Palin is cute. Because she's cute. Because she is not a valid reason to vote for someone that's abusing your right to vote. I think personally, but that's a whole different story. Stupid and incomparable votes like that. And this is what happens. Of course, you're not going to pay attention to frivolous complaints in a suggestion box. Of course, you throw it out. You're a regional manager. I would toss anything ridiculous out. But anything that is valid should be known by upper management. Why not put a sticker on your door? Do you have other stickers on your doors? A closing times Monday through Sunday would have you. Why not another sticker? We value your comments. Please ask for a manager. Should you have anything to say? Some fast food companies, I believe it's White Castle. They have an 800 number where their customers can call and vent and give their opinions. And they have this call center that's taking the complaints or the suggestions or compliments. And they forward it to White Castle to corporate, which I think is an excellent thing too. And it could be anonymous. If you're an employee, it could be an anonymous report. This is positive. Even if it's critical, every little bit, look, you don't grow and improve by constantly getting pats on the back and receiving compliments. Sometimes you need to criticize because things are broken. They need to be repaired. We've got a problem. And don't you want to know your problems if you were the CEO of a major or up-and-coming growing corporation? You just need to. You need to listen to your people. You need to listen to the people that come in as your clients or guests or whatever. Listen, learn. There's always room for improvement. That's why me and William Morrill believe in a company should have around the clock, 24-hour R&D lab and engineers, especially now, I mean with technology. American companies have their work cut out for them because of the Asian countries. The Asian companies are kicking their ass. And I would say it's mandatory for an American company to have such around the clock R&D. But the thing is you have to understand something. If somebody is getting a minimum wage, which people can't survive on, and they eventually have to apply for welfare and food stamps. But you're still working in the meantime. That makes a lot of sense. Yeah. You're working, but you can't even pay your bills, let alone have surplus cash left over to actually enjoy life. This country is thrives on disposable income. Most of these jobs, these people, very little, if any disposable income, it all comes in and goes right out for the bills, the rent, the mortgage, whatever you want to, well, mortgage. No, they're not paying them or even these minimum wages. There's no chance of that. People need help. You know what, you know, many years ago, you know what an assistant store manager for Pathmark, supermarkets general, told me one time, was it a female. We called her the Medusa or the witch. But yeah, you could tell she was really well loved, you know. Her name was Athena Brock. And she used to have like, it looked like she had gallons of hairspray in her hair. And she says to me, my feeling about paying people less money, minimum wage, or just less money, my feeling is that eventually, if a person becomes that desperate, then they will accept anything. No, no. If they become desperate, in other words, we will exploit you as a company. Yeah, they will. Because you're desperate. So we will treat you like shit, pay you chicken feed salaries, make you work, try to do the job. Because if you don't like it, there's somebody out there who will. Yeah, try to make you do the job with two or three people because they're taking advantage of the fact that the job market is in total chaos. I mean, Isn't that a great foundation for your corporate ethics? Nice foundation. Yeah, we don't care. We're going to exploit you, use you the whole way. We don't care. They don't care. They're saying. Isn't that wonderful? That's what your corporation is built on. Yeah, what she was saying is she didn't care. She didn't care because they're taking advantage of desperate people, just like some industries, like the diet industry, that they might have snake oil diet product that they're trying to push. You almost do. Infomercials. They are taking advantage of desperate, very unhappy people that are obese that want help. Anything that sounds good. They need help and they're exploiting them. When you're spending money and you're getting probably stems and twigs, lots of filler. That's for all in my book. Oh, this is a lot of filler. I don't know why the government isn't going after these dietary or supplement or alternative medicine companies that are fraudulent. Test them. Yeah. So, if you're claiming to what's listed on your label, is that in there? See you in court. Yeah. I mean, high-fruct. See you in court. High-fructose corn syrup is a very common, cheap and not so healthy filler. Some nutrition companies that make sports drinks, protein powders, they will sometimes use less than as a filler instead of- But why don't they list that? They, you know what it is? By law, they have to list it into predominance- Yeah, the most potent part, the highest- The highest percentage of- Even that's been found to be false now. And the government does nothing about that. They're finding that's false. Because- It's just not true. Just like Amazon.com got courts selling fraudulent nutritional supplements, like I told Dr. William J. Eisenman on progressive discussions. Companies today are deregulated by the crooks in Washington, usually the Republican Congress, make sure that all companies are deregulated as opposed to what FDR, Truman Eisenhower, the companies were regulated. I strongly believe in regulation. You have to defame- You need government intervention. People are getting hurt. Without regulation, you have utter chaos. Without- With chaos, the only ones who win are the corporations. And- Yeah, companies are- Companies, they're allowed to lie to you and deceive you. You don't know what you're buying. And sell you garbage, shoddy merchandise. But look at restaurants getting sued, because they disguise whatever they're offering them at you. It's a different kind of substitute fish or what have you. But it's not the one they advertise, which is more expensive. Or not advertised, but list on their menu, what have you. Bet and switch. Yeah. They often use the old Bet and switch, you know, the switch. Yeah, or they color it. They use a red dye and some of these groceries through a red line was sued years ago for using a red dye spray or whatever on its meats to make it look more red, meaning more fresh. That's disguising the browning of the meat, meaning it's starting to rot. You want people to eat this? Possibly get sick? Possibly die? Many people die every year, remember, from food poisoning. Thousands, thousands every year. And yet these people are to make a profit coloring their foods to make it look more fresh. Yeah, I mean, I mean, there's disclaimers with microscopic letters in it. I mean, why, why? Especially on TV. The size of it is so small, they give you like one second to really read a whole paragraph. It cannot be done. I mean, it just can't be read. The thing is, the thing is that the most important asset is your reputation. Reputation is extremely important. And very quickly, a company's reputation could be tarnished. Yeah, but it's odd we forget too fast. But they think, they think short term. People will get over it. They will. Remember years, years ago with the fire, the Ford and was it Firestone or Bridgestone? The tires kept rolling over the Ford SUV. One blamed the other. I think those fires, I never heard anything more about it. It was finally forgotten. That was it. Because they realized we forget or we just like, I've heard it off. I don't need to hear anymore about this. So they're playing the odds that they're gambling. And they realize people do forget. And that's not right. You need these groups that uncover things to keep hammering it home and saying, Hey, wait a minute. These whistleblowers and what have you. Consumer protection groups. They're looking out for you. They're not looking out to become billionaires or whatever. They're trying to protect your interests. But it seems like they get crucified sometimes for doing so. I mean, since these corporations contribute multiple millions of dollars to as campaign contributions to these people in Washington when they run for reelection, they owe them favors. And this is a favor that should be criminal. Should you accept and let people die? Or what have you become sick? This is why the company. Aren't you an accessory? Yeah. This is why the companies are deregulated. And when they're deregulated, they're crooked. They're dishonest. They lie to you and they do, you know, look, why should you always have to get a magnifying glass or a microscope to read the disclaimer? Why should you be fooled as a consumer? Like a consumer to what I hate to is a mail-in rebate. I detest those in the past. I hate those. Why? Why not just do it right here in store? They're playing the odds again. They'll make more money that way because the majority of people, myself included, I can't be bothered. You need this. UPC code, this, receive, blah, blah, blah. Cut off this thing on the bar, blah, blah, blah. Most people say screw it. I don't care. They're playing the odds, meaning they'll make more money because they don't have to give that money back. That $100 mail-in rebate. They'll keep that money. It's just gambling. People are not going to go through the trouble of mailing in a rebate. What do you mean it's like mail order? Mail order, if you get, I think it's 3% to 5% response on a mail order ad, that is phenomenal. So if you only get 3% or so complaining or mailing in their mail-in rebate, you're making big bucks. That's big, big money. Or coupons in general. I mean, I know Shoprite, which is a popular supermarket in our area. New Jersey. They have what they call a clipless coupon there, which is a certain name. But what they're doing is they're putting the item on sale, so you don't have to cut out the coupon. And bring in a piece of paper and give it to the girl and scan it and do this. Same should be for a rebate. What is the purpose of a mail-in rebate? Why? Because they're making money off of it. That's why. They're not doing this because they like you. They're making money. They're playing the odds. The majority can't be bothered. It's that simple. Now, I have something to say pertaining to what is going on when this show was recorded. Black Friday was not too long ago. I don't mean to interrupt you. The red light came on. It's time for a break. We'll be back in a couple of minutes. All right, I'll continue with the story about Black Friday and the retail industry when we're back from our break. You got it. All right. With part two. All right. We are back with part two of Megalife 21 Live with William H. Morrill III, voiceover artist extraordinaire. And we were talking about the business world, business blunders. The problem starts at the top. And I want to start off for part two with a discussion about Black Friday because Black Friday 2013 took place this past Friday. Now it's Sunday. What people don't realize, I'm talking about individuals that go to a shopping area to a particular store that is advertising sales. They go there before the crack of dawn. Sometimes in the middle of the night, they camp out there so they can be the first one. So they can buy what they want without fear of the store running out. So neurotically, they do this. And when the store opens, they rush in like a herd of cattle, like a stampede. Sometimes people get hurt. Sometimes people get killed. They get trampled. It has happened, which is kind of ironic since the day before they all got around and said grace or whatever to give thanks to the good things in their life. And then the day after, they rush madly into the store almost trampling each other. Now what I want to say is that retail, the oldest trick in the book that these Googles, these idiots, these jabronis, I don't understand is that the retail industry will jack up the regular price of the item that they plan on putting on sale. So you really are not getting the 10% off. Well, that's true, but it's natural. Certain items too. Because they did have a 32-inch TV some stores for $98. So you really can't jack up the price too much to get $98. But then in small print, supply is limited. Those supplies could be only maybe three or four TVs per store, but that's a loss leader. They can write that off because they figure, you'll come in and get out of the things anyway. So it's all, it's just like grocery stores, the companies pay the grocery chains to buy space on the shelves. And at what level on the shelves? Eye contact, lower, higher, and caps. They pay for placement. And it works psychologically for the most part. Of course, eye level probably costs the most, and caps probably costs the most. Yeah, because you see that as you walk, it's the greater amount of time. Visibility, they're charging according to visibility. But I guess still going back to what we said earlier, I just, I don't believe in mail-in rebates. I think it should be illegal. Do the rebate in store. You don't need to mail in, really, that's it. Well, I agree, I don't do it. And I think most people won't bother doing it either. It's just too much of a hassle. Give them the discount right up front. Don't make them mail in a damn rebate. Yeah, see my phone is 179, that's some supplier. $79 after a $100 mail-in rebate. Well, let me just give you $79 right here. Why do I have to pay $179? I go through all this, and mail this, and cut this out, and type, you know, I just don't go for this. I think it's wrong, so. Well, with retail, they use a technique, a very old technique also called date and switch. We mentioned it before. And like you said, if an item is on sale and it's a true sale, like let's say it's a particular flash screen television, like you mentioned, but they have limited supply. Now, since it's on sale, they are going to blow out of those flash screen TVs in record time. Especially if you only have four or so in store. So when you go there and they're out of the sale product, of course the salespeople will show you items that are not on sale, much more expensive items. They did it with me and one of my exes in the past. We went shopping for a mattress at Rockaway Bedding, and the mattress was not in stock. But we have this other one for not too much more, right over here. Yeah, they try to show us some more expensive mattress. And I said, when do you anticipate getting the sale item in, restocked? Oh, we don't know. Oh, really? You don't know? It's advertised in the flyer that you have this particular mattress. I forgot what it was. Sealy Posture Petey, I forgot. Or Cerda. But the point is, it's advertised in their circular. In there, I don't know why they call it a circular because it's square. But you know, it's advertised and you have that limited amount of the advertised item. You just wanted to get me in the store with all you wanted. And come on, management has no idea when the next shipment will arrive. And it's a sale item for guys. And how do you know those four were reserved for families and friends already? All they're sold out, I'm sorry. You don't know that. Come on. So this is a fraudulent sale, a documented sale. It's fraudulent because they don't know when they're going to be restocked, which is a bullshit. Why not make it like they do in the grocery stores? If you advertise this and you're out of it, you must give each customer who wants one a rain check. No, I want that mattress for $99. Order me one, please. And they must do that. That's a no. Now you've got a sale. So whether you run out of those four, okay. So I wait a few weeks for that $9 mattress. I'll take it. Give you a rain check, please. Order me one. Here's my name, phone, blah, blah, blah. Now you can see a difference in your sales strategies, wouldn't you? Well, come on. Am I right or wrong? Correct, big difference. Well, a company that does that, somebody wanted to, they can get them in trouble for that. Yeah. They can get them in trouble for that. They try every tactic and technique available. And it's almost, sadly it's all like legal fraud or I don't know why it's legal. It doesn't make sense. They let them get away with so much and give them credit. Yes, they need to make their profit, their corporation. They hire a plethora of employees. But don't screw the public or the people, your customers in the meantime. It's your bread and butter. Yeah, customers. It's just not right. We need ethics. We need morals back in the business world more. So if you have an item that's on sale and the sale begins on a certain date and ends on a certain date, you better make sure that all your customers that come in asking for it either get the item, make sure it's in stock, or give them a rain check. A rain check. Because it's just not honest business practice to do that, the bait and switch and never get a restock, never get another shipment of the sale item that happens to be advertised, the advertised product. That should be law. You must provide a rain check or said sale item. So when you run out. So you need consumer protection, just like you need labor laws. But you have the consumer groups, these advocates. Where are they on these issues? What are they doing? I mean, don't just test products. I mean, fight for the public's rights and what they're purchasing too. These ad campaigns, companies use, as we said earlier, about the fine trend. And this and that, it's legalese. And it doesn't make much sense to most people. Really, where are these advocate groups? A lot of people that work for any government, local government, city, borough, state, whatever. A lot of them, I think they got their jobs through cronyism. They're a lot of nepotism friends going to somebody. Because many of them are incompetent. One time, and this is going back to, oh gosh, 1990s, there was a restaurant in Garfield, New Jersey that had, oh, you can eat buffet. It was a Portuguese restaurant called the Fisherman. It was located in Garfield, New Jersey. It's not there any longer for a long time. But I noticed that me and my family noticed that they were not putting out the freshly washed dishes. People were going up to the food with the same plate over and over again. Now, when I scoop food from a buffet, I don't touch my dish with the spoon that the scooping spoon that's in the tray of food. It's not sanitary. As a courtesy to other people, I don't do that. But these morons were picking the food up, going clank, clank, clank, clank. Tapping the serving spoon on their dish, on their used dirty dish. And I said to the management, you have any clean plates for these people? They're supposed to take a clean plate every time they get more food. They said, oh no, we don't have it. So I called the Garfield, New Jersey health department and I reported them. And they said, oh, there's no evidence that it's unsanitary and that you can catch someone's germs from that. They're allowed to do that. I go, really? And then I mentioned about in Hackensack, there was a bagel shop next to Pathmark. And I noticed that the person making the bagel sandwiches was also at the cash register handling, taking the money and was not removing the disposable gloves. First of all, if somebody is handling food, they should never handle a cash register if they're handling food because money is filthy. God knows where people's hands have been. Money passes from a multitude. In a day, maybe hundreds, if not thousands of people, touch it. And you don't touch food and then touch money. It's cross-contamination and people in the food industry should know that. But oh no, the person did this handling money because the owner probably was too cheap to hire a cashier. Well, years ago, Jimmy, one of the networks contracted an independent lab to test certain restaurants' humbliness at one or many, they found, you know, they put the swab in a petri dish to find bacteria and how it grows. Most of these restaurants, they found more bacteria on the plates than on the toilet seat in the restaurant. Now, what do you think you are eating off of? I'm sorry. It sounds horrible. It is horrible. So this health department, you'd better be aware. So this local health department official, whatever it was, it was dead wrong. And the other health department official in Hackensack says that there's no evidence that germs are present on money, that germs can be transferred. That's not true. There is evidence. If you touch a doorknob, Billy, if you touch a doorknob and the person before you had the flu, you are getting the flu, especially when you bring your hand to your face and you rub your nose or you scratch it. That's not true. They were wrong. There is germs all over money. Cross-contamination? Oh, my God. Why would they say, having raw chicken meets whatever? It's everywhere. All it takes is one little touch is all it takes. Listen, if you cut raw chicken on a cutting board, follow and use the same cutting board to cut vegetables or salad. They're going to get it too unless you use a different board. You're going to most likely pass on that salmonella to the salad or to the vegetables. It's cross-contamination. You never use a cutting board for meat with vegetables. You keep it separate. For the public's health, I want to repeat what I said to you on your shows a few weeks ago. According to the Harvard Health newsletter, if you want to eat healthy like doctors or most doctors do, take your meats or chickens or what have you, turkeys, zap them in the microwave for two minutes. That's not long enough to do any cooking, but it will kill all the bacteria. Two minutes, zap them, take them out, and then cook them any which way you want. At least you've destroyed the salmonella, the E. coli, what have you. Think about that. It will work. It's in your favor. So try that. I would say cross-contamination is the most common cause of people getting sick. What about you? Not you personally, but you're having some raw chick or whatever. Do you get an itch, or in your nose or in your eye? You just put bacteria right in your membrane. Mucous membrane. Nasal membrane. Salmonella can enter your system via the mucous membrane. Just remember one thing. It doesn't take much. It really doesn't. You've got to be careful and cautious. Certain little rules, not many, but they can help you an awful lot in your family or friends, or both. And what about the government law that says that food companies that make hot dogs and process meats, they allow a certain tiny percentage of rodent droppings. That's the same with peanut butter too. There are so many rat hairs too. Seriously. That's been for decades. They allow so many rat hairs or rodent droppings, as Jim just said. That's why I say kosher hot dog is like a Hebrew national, is a much better father. I don't know if I'd want one little rat hair in any of my food. I don't want any rat hair in any of my food. Preferably. I'm sure we've all eaten some because we're just like, how would you know? But I prefer not to. This is the perfect example of company deregulation by these conservative politicians. When you deregulate, they're allowed to do anything they want. Look at China for God's sakes. There's always contaminated or tainted foods coming from China. Remember the recoil of iron's pet food? Yeah. Killed how many animals? Yeah, there's like a melamine, some chemical from... But then you could go on through the cutting back with, that's just a health problem. Then you look at sale items and how the consumer is getting screwed many times. You notice you get to go on and you see some of these big bags of chips or pretzels or whatever on sale. Incredible price. Well, I've discovered over the years over the decades, the reason for those incredible prices. Something got screwed up during manufacturing. You will notice a bag of chips, for example, and it's on sale. When you open it in there, there are more crushed up pieces. Something happened during the packaging process. They figure whether to throw this out, let's make 50 cents on the bag, make something. Maybe to break even. Yeah. Let's make something rather than just throw it out. But you notice if you buy a regular bag at a regular price, you get a lot more of the bigger pieces that are intact. A lot more little tiny pieces, crushed pieces on the sale items. Same with the pretzels and other food items. I did go to a store years ago, I will not name it. They told me their three bean chili was wonderful. I bought it and they weren't lying. It was three bean chili. It was all, you're right, all sauce and there literally were three beans in the whole can. I said, this is insane. I didn't care. It was only a dollar or something. I just thought, you know, I thought I'd get something really nice to eat. A nice three bean chili. I heard a story by a person from Columbia, South America that the whole grain bread actually had one whole grain. One wheatberry was in one whole grain. Yeah. And the white bread, the whole grain, whole grain bread. One whole grain. People didn't realize. But by law, they weren't lying. Right. It is a whole grain. It is whole grain of bread because there was one whole grain in the white bread. See, this is an example of contempt for your customer. Right. We'll lie and use the law. It's legal. Yeah, we're hurting the consumer, but it's legal. We're okay. This is wrong. This all goes, this all is totally directed to short-term way of thinking, short-term profit, running a business and thinking short-term instead of long-term. And you read a book by the original CEO of Sony concerning long-term versus short-term. Well, that was a cue of Merida and also an IBM brat, Thomas J. Watson, who founded IBM. Yeah. About society and people, respecting your people, both did very much. And Thomas J. Watson said it best too. The majority of most people are victims of circumstances far beyond the control hold. Yet other corporations try to exploit their problems by lying, cheating, making you male in a rebate. I mean, it all relates back. They're exploiting people and are already having a tough enough time as it is. Are you using them even more? This is not right. This is not, this to me is not what our soldiers are dying for in foreign wars or conflicts. I'm sorry, we didn't declare war or whatever. They're dying so we can do this to each other. We've discussed this many times. You hold the door for some people, blah, blah, blah. The majority are pretty good, but some won't even say a word, not even a grunt, not even a nephew. But this is what our soldiers are dying for. So these people can live like this and treat others like, you know, nothing. Everything means something. Everything has meaning and repercussions. And once your reputation is gone, I mean, by thinking short-term, I mean, it's very hard to redeem yourself. Now it's getting easy because they have companies called spin doctors. They'll print false things like a BP coming back. And what they did with the oil is, well, Denny's, when years ago, what they did with the black to the poor black customers that came in now. Oh, a few months later, you started seeing black people in their commercials all of a sudden. Now nobody mentions a word. As I said earlier in our show today, we forget too quickly. Always remember, we didn't forget Pearl Harbor, did we? Nope. We didn't forget DJ. Why forget these incidents as well? Remember all the bad that's done to people. People that try to help people. People that do not learn from the past are doomed to repeat it. That's right. And, you know, if you're a business person or even any human being, you should always think long-term, not short-term. Now with corporate America, it's short-term thinking, you know, how much money can I make or save right now? They don't think of the long-term effect. Down the road, if I get caught, which route they use, have to find, now all the money's sucked out two plus more. Well, you know, a fine to a corporation is just a tiny slap on the wrist, a love tap. There are still millions you could use elsewhere to better benefit R&D. What have you? It's crazy. Well, the reputation aspect of it is much more damaging because you lose a lot of money. People forget. Hey, another thing Americans don't do because they're so spoiled they have to have what they want is Americans never boycott. That's a very powerful weapon for consumers. They talk the boycott all the time. Personally, I'm very knowledgeable in business, not the brag or anything, but I can't ever remember an actual boycott working on any scale, much less a national scale. Can you? They price couch people for a long time with SUV vehicles. You don't see people boycotting SUVs. There was a situation back in the... Can you think of one boycott that worked? How was it back? What did Occupy Wall Street accomplish? It could be the price of stakes. People don't stop buying stakes. Yeah, Wall Street. Nobody saw the inside of a jail cell on Goldman Sachs or on Wall Street. Protests are our legal right. Yes. How many protests have truly accomplished something if anything? They were arrested, Billy. Who, the Occupy Wall Street? Yes. I think there was a lot of crime there too, rape and what have you and abuses, and other people that were there protesting saying, I just came for the food. Isn't that just wonderful? That's why you never amount to anything. I still to this day don't know what they were protesting though. But the dishonest criminal element, they sure stick together and follow their game plan. Yeah. You know, like the banksters, the crooked banksters that never saw a jail, but also, of course, your constitutional right to protest non-violently, and they arrested these people. And then there's a police abuse of the protesters. Whether it be Taser, Maze, or just hitting them. You know, innocent college girls being physically abused by the police, because they want a better life. But I still don't know what Occupy Wall Street was protesting. And no one can tell me. It was on a large, it's on a much larger scale, because they did all over the world. So what, against corporate America or what? Against the bad economy and the bad job market, and the way employees are being treated nowadays, it was a worldwide protest against a very unethical way of running a country. It did not accomplish the same. No, they're more corrupt than ever before. Yeah. And you're basically giving them more power, because I can say, so what? What are they going to occupy again? Let them. Who cares? Nobody cares. I mean, the Republican Congress, they get, without perks, they get around 175,000 a year. A president gets 450,000 a year on retiring. They only work, estimated. They only show up at the Capitol Building to, well, if you want to call it work, is like a few days out of the month, for God's sakes. And they're always on vacation. Gee, I wish I had a job like that. Oh, you know, I heard a guy reading it all the other day at a place I was in, of what these people get upon retiring. It's sad, great for them, sad for us, because we're all paying for it. I mean, 450,000 for the president every year, uh, 275,000, I think for each member of the Senate, I believe, or governors, I forget which one, they just really mold out a list. I said, mine, nothing was under six digits, not a one. Every, the lowest number I heard was 160 some odd thousand dollars. Hey, and you know what Chris Christie said, concerning the, the rotten economy and rotten job market and everything he says, uh, the mainstream has to, uh, make sacrifices. Why don't the politicians make sacrifices? They're not making sacrifices. Yeah. They have to make sacrifices. What do they think for him to say? He's not, he's not giving up anything. You know, they got automatic pay raises. Yeah. That's not right. It's not right. You know, it's taxpayers money going, the defense contracts. I mean, Lockheed has been making a plane for the Air Force that hasn't been used yet costing an enormous amount of money out. They must be having parties, these politicians, lobbyists and corporate heads laughing about the people. Nobody has a clue what's going in this great year, having another drink. Oh, this is great. We're making billions here. They're laughing. Yeah. I have no proof, but I would bet on it. Hey, the top United States banks, uh, they, last year, uh, um, 2012, they, they made, uh, 64, uh, a billion dollars in profit. Thanks to corporate welfare, getting freebies, taxpayers money just given to them. It seems like all the big ones never lose, but the, the little people, the common man and woman, excuse me, we're all the ones who suffer. You know what the political slogan is that they're using? We're too big to fail. The banks are too big to fail. I heard that. Too big. We're too big to. Well, no, no, you're not a hot shot. You can still fail. What they're saying is that in a way, what they're saying is that only a big company, a corporation can get the job done right and small companies can't change. Small companies are the backbone of this nation. Small companies are the backbone of this nation economically and providing jobs. Yeah. Small companies, don't kid yourself, can outproduce and produce better quality merchandise than any corporation. Well, we've got a lot of bad CEOs. They cut corners. And major corporations with bad ethics, morals, sadly, uh, the old school guys like Thomas Watson's, you know, a few looking Packard and all them different mindsheds back there. Well, the Costco CEO, CEO of Costco, he's setting a great example nowadays. And he takes very good care of his people. But our, our lights, so Jimmy, we're out of time, but you know what? I think we are. And I just want you people to know anybody out there that wants to employ the services of William H. Moore, the third, you know, we're to reach him. And it's been a good show. Everyone. Thank you. Thank you for joining us for Megalife 21 Live. This was the second time having our official voiceover artist, William H. Moore, the third. I thank you, Jimmy, for having me, buddy. That's quite right. Business talk. Everyone will continue later on. All right. Yes. All right. Thank you. Bye-bye. Bye-bye.