 Hello, my name is Nisha Shah. I'm a technical writer with BMC Software. I would like to take few minutes to show you how to submit a ticket through Remedy for Self-Service Portal. This is a self-service homepage. On the left side panel, click Submit a ticket. You can raise a ticket to report an issue for other users as well by clicking Edit. Select the name of the required user from the on behalf of list. When you search for a category, a hierarchical tree view format is displayed. If multiple parent categories match with the searched text, all parent categories are displayed with their immediate children. If you do not search for any category, then all parent categories are displayed. Enter the reason for raising the ticket in the description field. You can even add an attachment to provide further information by clicking on the attachment icon. Once you have filled the required information, click Submit to submit the ticket. For more information, log on to www.bmc.com. Thank you for your time.