 You know many times when I'm meeting with clients for the first time, I hand them a card with my cell phone up because the culture here at this firm is that we are not only approachable but accessible. From the get-go when you sign up with me, you're meeting with me. You don't just get passed off to a paralegal. You get my cell phone number. We have a dedicated team of attorneys who really know their areas of expertise and we get most of our clients by word of mouth from satisfied clients that we've represented in the past.