 is dedicating yet we are back back back again to win to show you guys how to get these dividends in today's video guess what baby we have a special guest i know you guys are wondering what a special guest is i already told you guys who the special guest was a few videos ago in yesterday's video baby but you probably get a pop like chris code our special guest is the owner ceo and founder of the delivered app the liver app is filled d l i v r d delivered if you want to sign up for delivered make sure you click the link in the description and also use the referral called Jerome Adams everything you didn't know is right in the description baby but we are going to do a order with him as well as ask him a few questions baby so some of those questions that you guys ask in the comment section i definitely will be asking him those questions but there's no question you about to get to this money like it ain't funny the pick up place is job burritos we try to get these cheetos that she just in case you was wondering the order cost is three hundred and fifty nine dollars we are going to drive 11 miles and receive a payment of 53 30 but to show you we were you let's go how are you doing chris what are you from philly philly why are you from philly oh shout out to the philly so how long did it take you to get here from philly yeah well i can't i was in san diego went to boston came from boston to hear last night and then back to philly tonight and then you got to go to minnesota you said right or you skip minnesota okay okay all right thank you two thousand years later this for me i don't know it's just these two okay okay thank you very much thank you you're welcome so this is what i do i put it right here i was like i was not gonna slide everywhere this juice we got this too yeah that's the yeah to make sure it don't move ma'am and then when we get there i got the wagon i ain't bragging i got the wagon i'll use the wagon we're gonna roll it right in and go get these different ends so you've done this before plenty of times i'm out here on the ground let's go get so much money our fans must go get in and get these different ends y'all know we gonna win just like that we are downstairs at the lunch room they got big tables down here i'm guessing this probably is the safest smartest one i would think no chairs around yeah well i'm wrong with this well that's the flavor burning up scorching don't join see this gorgeous almost burnt your fingers i'm uh oh i don't got no service now i don't know i have to wait up and come back hopefully the app don't mess up on me well at least you get to see it mess up on me if you hear yeah i'll always uh i take a picture in my camera roll and then upload it because smart man let me try it you know you have service that you get in the elevator and then it goes on service and you lose the picture yep now i'm gonna step back and put the photo with your noodles got that and we are good to go let's go and we are here with my guy chris baby who is chris chris is the owner of delivered founder ceo he run the whole thing he have to get in that green now i've made a video and asked you guys to ask some questions and we have plenty of questions to ask my god chris and he said we can ask him whatever we want to know except for how much you get paid that's it other than that we can ask him anything else now i just want to say i appreciate my god chris for coming out and he sicked his flight just for us he had some other stuff he had to do but that's canceled so he came all the way to chicago from philly so we can get busy so i need you guys to comment below and give him a thumbs up just for that now do you want to say anything no i just appreciate you having me come out and doing the delivery with you super excited to do the interview okay so question number one what criteria do you use to decide who you send the order to yeah so as everybody knows we send orders out a day in advance we give everybody some time to to accept them and what we do is we build driver profiles so when you tell us what kind of vehicle size you have how many catering bags you have how many catering bags you bought from the store and how many orders you've done it matches you with orders so we don't just arbitrarily send orders to drivers and hope that they can complete them we're sending orders out to drivers based upon the information that we have and that's why it's important if you get a bigger car or you get a smaller car or you get more catering bags you let us know so that way we can update our system so the ai can make sure that it's pairing you with the right orders number two is there a way to receive more orders probably the biggest question that comes through our chat line our phone support when i'm out there and i see other other people out there driving like hey great to meet you how do i get more orders right like instant at our driver engagement events it's always the hot topic i can tell everybody emphatically we are working to get more orders on the platform right up until this year we didn't have a sales staff it was all organic growth it was me it was customers that saw us deliver for other competitors or their other platforms and they were reaching out to us but now we have sales people we have account managers so we're working diligently to get more orders in the hands of drivers the easiest way to get more orders though is take the orders that you are sent right so a lot of people see an order come in it has a lower earning right the system's only going to offer drivers low earnings for up to the first 10 orders because everybody wants to be like i'm the best driver i'm always going to show up but we can't risk being fined on an order that's a thousand bucks if we don't have a track record he's showing up for those 150 dollar sub total orders so the easiest way is really to just take what's sent to you and build that rapport and the system thrives off that also take advantage of that new open board orders show up there at eight o'clock local market time and saying yes to same day orders really helps in like getting that trust built on the system so really right now it's just take advantage of of the orders that are sent to you and know that right now too it's summertime it's a little bit slower so we're gonna creep through the rest of the month of august we're gonna creep through probably the first week in september and then we should see a solid spike in volume through the rest of the year and then again in january it'll be a little bit slower so like july fourth to the end of the summers always a slow period and then from christmas to like the middle of end of january is another slow period question number three we are getting busy why are the open orders not located on the s so when i first started the company in 2018 i purchased the base code of the delivered driver app from a firm so there are certain things that i can't change in the driver app and adding like custom pages or their custom features like that is one of them so there's a couple things that the app lacks that we're we're well well aware of and we're looking to make changes we're hoping to make a technology change at some point this year and hopefully i hate quoting things in public because then people hold me to it so i'm just gonna say at some point in 2024 we should have a new driver app experience our goal is from the time that a driver says they are interested in an order interested in delivering for the platform to the time that they are paid you are living in a hundred percent the delivered ecosystem so we can have full control over that driver journey and really just try and take an ordinary experience and make it extraordinary for the drivers so uh there's some stuff that we just can't do that's one of it but we didn't want to wait on releasing the open order board and having that opportunity for people to claim orders until we had full control of the tech stack so that's why you see it as a standalone web app the one plus side is it is the framework to the future of a driver ecosystem where the login that all the drivers have created now is the login that will be used for the next couple features that are coming out down the road so it's all in like a grand plan together somehow we'll uh we'll make it all work we always we always seem to find a way okay so now i'm adding on to that is it possible to put it in notifications in a notifications part the like the notifications part the notifications the push notifications in the app are kind of they're unreliable to say the best so that's why we lean so heavy on text messaging a lot of apps use push notifications but we uh we found in the original iteration of delivered we used uh our chat was built into the app and all the notifications were in the app but then we were getting uh drivers mentioning that they weren't able they weren't getting the notifications they weren't seeing the chats because they had to rely on better data service they had to rely on the the app settings being correct to allow notifications a lot of people turn that stuff off so we went to an sms based system to meet the drivers where they are everybody texts and you can't turn off a notification is like in an app for that so it's just easier to go to go with the text eventually the idea is to just kind of make it where it's a pattern we're not going to send a message out every day eight o'clock people are just going to go in and kind of check uh and then if drivers are a part of the emerald elite which is the top 10% of drivers in a market they get access to the open order board 30 minutes early so that's one of the best you know about the leafing yeah uh yeah emerald elite is for the top 10 drivers in each market everybody should have got an email that says this is how many orders you have this is how many orders you need to take to be a part of emerald elite um but you can always email drive at delivered.io and ask for a standing there uh emerald elite gives you early access on the order board uh you get access to higher earning orders first and our auto assigner fredrick which is who pushes all the orders out the ai system uh goes to emerald elite 30 minutes before you're like a non emerald driver so uh plus they have a dedicated account rep on our driver engagement team for the emerald drivers so you know there's a lot of perks there and that ties right back to the original thing it's just the way to get more orders the way to be part of emerald elite is to just you know do the orders that are sent it seems counterintuitive like i don't want to take this twenty dollar order i don't want to take this twenty two dollar order but it will help get the bigger orders down the line everybody wants the big bad orders up front but they're there you just need to you just need to work towards them so as you guys it's hard just stay tuned to stick around baby the changes are coming you just got to be patient this stuff's take time nothing was built overnight they said hey when in Rome do as a roman's doing my name is wrong so do as i do be patient and stay calm now i get this question all the times is it in my city is it in the city is in that city is in that city how do they find out if the liver is in their city so the uh the easiest way to find out if you go to delivered.io slash drive you can pick uh which country united states or canada we're in uh we're in both and then you can choose your state uh and then you can choose your metro from there we're in 151 markets across the u.s and canada some of those are a little deceiving uh like dfw is a market on the list there but that's dallas fort worth so it's technically two cities in one market uh dc metros another one where it's technically like maryland virginia dc so that 151 market is kind of unique to us it's a little bit a little bit larger uh for the most part we're there if you go to the website and you don't see a market there and you're there and you're interested in taking orders you can always email drive at deliver.io and say hey i'm in x yz market uh and we'll get you in a wait list as our demand partners send us volume for there ask us if we can open up in those areas then we'll have a jumping point to get you some orders now y'all heard what he said but i want to say this make sure that you do your own homework first don't just email them first make sure you go to the website like he said what is it again deliver.io slash drive deliver.io slash drive google that then you're going to go to the website and find out what's in your area don't just email them first you try to be lazy baby they got a lot of stuff they got to do now question number five realistically does your company take feedback from drivers into consideration when making updates or changes to the app or process yeah absolutely we try our best to handle constructive feedback we do get a lot of feedback like i need more orders you know give me more orders we all do right you know there's there's a difference between a complaint and constructive feedback and we listen to all of them we really do with the constructive feedback you can see little changes in things that have been inspired by drivers so little tweaks in the text message that goes out about what time the pickup is originally the text message that went out didn't have that and a driver's like that would be great you know that would be great to know people wanted to see things like the mileage so we added a mileage field in the bottom of the delivery information so we take these things and if it makes measurable sense and it's not going to break a lot of technology then yeah we're we're totally into it because at the end of the day the drivers are out the one doing it all the time and without delivery drivers we wouldn't be a delivery platform we also require everybody in our office any like full-time delivered employee has to go out once a quarter and take orders so i go out once a quarter if not more do deliveries use the app look for things that i don't like in it as well and then send that off to our product team to see if they can make it better and that is how you should run the business hey everybody should be out there taking orders because y'all need to know what's going on with books on the ground not in the uh in a computer lab typing in stuff that's it's a big difference between the two so and i mean i've got one thing there too and off of this what i'll do is by time this airs i will create an email address of suggestions at deliver dot i o and it can be an email just for drivers to email in suggestions or things that they would like to see or they would want to do better and i'll make sure that goes right to the product team and i'll even have it cc myself on the email as well so i can see the direct feedback that people want to make it easier for people to you know to send their ideas that's a hey he already making it happen baby now question number six we are here in the mix would you consider taking one gig driver from each state to do a zoom call for q and a yeah that's a great question we had a couple zoom calls with clients clients asked us if they could talk with some drivers about their orders and specific and we connected drivers with the clients to allow for communication between the two for the client to better understand the delivery journey and for the driver to better understand the client's desires and needs one thing we do have coming up soon is driver town halls we're going to try and start hosting those where drivers can join and we'll have a segment there where it's asked the hard questions and it'll be a will solicit questions ahead of time kind of like this and people can can send those in and we're going to pick the hard ones the ones that people wouldn't expect us to answer and put those out there and then a part of the emerald elite is an emerald elite call where those elite people get to come on and join a call with leadership once a quarter as well but yeah i mean i'm open to talking with drivers uh we do the driver engagement events as well in different metros this month it was in boston next month is denver so uh we we try and make sure we have open communication as much as possible but i'm always hoping the new ways to to communicate with drivers okay well as you guys just heard he just made a very great point which i like a lot he just said that people who are emerald elite they can already ask questions right so hey if you want to ask some questions make sure you become emerald elite i ain't even an emerald elite i ain't gonna know about it but hey question number seven question number seven three of question number seven at what rate do you anticipate an increase in orders over the next year who such a loaded question we've grown three acts it's a great question we've grown three acts every year since 2018 last year we forexed as far as order volume this year uh you can't once you get so high it's hard it's hard to keep going so i'm a little sad we're only gonna we're projecting like a two x uh two x bump from the previous year but that being said the fourth quarter is still coming so we could see a two and a half maybe we could stretch to three more we do have some new great integrations coming uh if i opened up like my slack channel right now i think we're working on oh sorry sorry to cut you off yeah okay i'm an annual slag okay perfect so if i looked if i pulled up my slack right now we're probably in the midst of anywhere from 15 to 20 integrations with different order demand partners and it could be anything from individual restaurant brands to e-commerce companies uh or other like order aggregators so we have some exciting stuff coming uh i i would love to confidently say that by the end of 2024 we will have tripled our order volume uh from what it's currently at as far as just in the straight catering space and with some of the other integrations coming and some of the other spaces moving into as far as like the e-com world uh we could probably see you know i mean multiples of that so really i guess it's really just keeping an open mind and like yeah i'm gonna try this order i'm gonna take it i'm gonna take this lower earning order you know just just take it see what happens and then provide that feedback so we know if it's working or if it's not that's how you do it baby we have to see if it's working or not so you already said he already put me on the team look i already look i told you on in a live my god chris if he want to pay for some marketing we already told him right now today we put the wrap on the van so we can get these bands as long as it can be like my head and i'm just like hey christ let me tell you this i don't care what you put on there see me driving around chicago i don't care what you put on there as long as i get paid i don't care what you put on there question number eight don't be good be great and don't be fake now what are your top five busiest cities i should i really should know this we just talked about the top 10 the other day number one is is undoubtedly new york city new york city is our top metro i'd say next would be san francisco um i'm gonna venture and like probably not like in exact order but definitely new york san francisco austin texas um right either like fort lauderdale miami it's just called south florida and then uh it would probably be like a pretty decent tie for the top fifth like denver dc um would probably would probably like be really close there so you know some of the some of the bigger cities have the the bigger demand so what's fun is like new york city like a historically hard market to like pick up and deliver food in because because they're catering orders most driver all drivers they're still using cars in manhattan uh and we boast in 86 on time rate which is lower than most other markets right for new york i think 80 86 percent like 120 percent like it's i think it's a good number so question number nine y'all see we are here in the grind hey take some time and hit that thumbs up and make sure you smash that subscribe button if you are not subscribed question number nine how do you figure out what the base pay is going to be yeah so base fee is basically calculated off of what we're getting paid for that order so for us obviously delivered has to make some money we have overhead our insurance is crazy expensive our technology costs are a lot before an order even comes in like before an order even makes it to a driver's app we've already paid google maps uh the regular like google routing api like you're probably talking just like a quarter just every time that order just touches right off the bat um but so what we try and do is with all the customers we want to make sure we're two things fair to the client and fair to the driver so when people order from a restaurant or an aggregator they have a delivery fee and we don't want it when that delivered driver shows up the restaurant to be like this is horrible like i love that they're here to deliver it but i'm just getting like i'm getting charged too much and it's not good we want them to be excited that they got another catering order and they're putting more revenue into their pocket so we work with each brand partner to to work within the constraints of what their existing delivery fee is so they're happy when the drivers show up right they're happy that food's going out the door but to counter that we want to make sure that we're paying the driver fairly for the order so we know what it costs for us to execute an order and then we know what our risk is as far as our contractual obligations for if the order is late or if it's messed up or dropped off at the wrong place and we work that into into the model as well to make sure that we keep our margins and then that kind of we do that math and that's what backs out to to set those base fees uh the biggest thing is just kind of making sure like i said that the driver is compensated you know fairly for that uh and between the base fee and the tip to have that average earning fall into our window of what we like at 35 to 45 dollars uh per order i think right now we're like 37 or maybe 42 uh average earning per order and i know a lot of people are going to be like oh i get his 20 orders we probably haven't taken 10 orders yet so like the small orders come you gonna know you got that 10 orders when they see that package when they see that package in the middle you did 10 orders right exactly exactly and to add on to that my other question on top of that is is there ever sometimes where the customer does not tip great question we get this a lot in the chat uh those drivers will see an order and say like this should have a 10 tip on it all caterings always have a 10 tip on it after five years pretty much exclusively in the catering delivery space but further from the truth maybe in other apps that subsidized costs or were funded maybe they just did that for us it's about 40 percent of orders we identify as no or under tipped so 40 percent of customers just don't just don't do it and it could be a mix of things where they're ordering from doesn't prompt for a tip uh some companies don't don't allow tipping pharmaceutical reps only have x amount of budget per person food cost is high so they they can afford the food right they have so many people to feed if it comes between making the sale of that pharma equipment or tipping the driver they're they're gonna try and sell that pharma equipment or that drug so uh what we do though is if an order is under tipped or not tipped enough we match that out of our pocket so the lowest tip you'll see on an order is $10 and that means if a customer tips zero or tips five we're either putting 10 bucks in there or we're putting five bucks in there and we've worked with some of our ordering partners that send us orders they help offset some of that cost some don't we just do it uh but we want to make sure that you know again we're not exploiting the gig workforce and we're making sure people are uh you know getting paid fairly for what they do and we don't advertise it in the app like you would never know this is a tipped order this is a non tipped order uh because we don't want the customer being treated any different right we don't want any there to be any like disdain for them well he didn't tip anyway so why am i going to set this up so we just hide it we just throw it in there it is what it is if it comes down between us making our margin or 50 of our margin then we're going to make the 50 of our margin um and then we'll make our full margins on that other 60 of the orders so it's it's just a balance right it's what's doing it's balancing what's doing right versus you know the financial responsibilities you're here first from the horse's mouth hey that's his words baby so sometimes these people don't be tipping we all know that we all know that these people don't tip sometimes question number 10 we are here getting it in we're about to get some dividends do 100 of the tip goes to the driver yes 100 all the tip goes to the driver like i said even the orders that don't have enough tip we put into it um we're not in the game of moving things around sometimes orders will change right like we get a lot of pushback customers can modify their order after we send it so when a text message goes out there's the word um projected earnings and they're projected because that's what we think they're going to be the customer can always change it and a lot of times the the base fee is tied to the subtotal so the order gets changed and they drop 50 bucks and it brings it under a threshold then your base fee could drop if the customer changes their head count and their head count was tied to their tip percentage the tip will drop those earnings will change we're not changing it we're not doing it to be spiteful we're not doing it to put more money in our pocket in a nonconceited way the company is profitable it does well we don't need to steal tips or anything like that to make to make our money we do it you know the right way with the base fees we've even said no to working with restaurant partners that split tips with their kitchen staff and their and their delivery drivers just because we don't feel that's really fair for the drivers so I can say with an emphatical no we do not with that being said restaurants can put in what they want for order tips you know so there may be instances where it happens but it's nothing that's coming from from our app or our tech yeah now I heard what he said look they ain't still have no tips I know that y'all everybody be thinking they still need tips I know I know I know they ain't still have no tips he just told you question number one one we are hitting the job done how do they contact customer service to fix an issue with trying to sign into the app yeah so the easiest way is through text messaging it's eight four four five one five two nine three two say it again eight four four five one five two nine three two one more game eight four four five one five two nine three two so you can text that you can call that if you call in and you're having a question about an issue with the app it's option number two that'll connect you with our driver engagement folks and they'll help you get that resolved I know some people are having issues logging into like the open order board sometimes people have issues logging into the app we also have delivered.io slash educate and that is a knowledge base for drivers that can answer some simple questions on when like when payments go out how to reset passwords you know fun stuff like that as well but anything above that or anything that you can't find on the educate website there's always humans there to help and that's one thing that that I'm proud of in the organization we have a lot of automation like the open order board right like fredrick who assigns all the orders the automated wait times that we just rolled out so lots of cool automation but to be successful I think we need to balance that automation with that human human ability that human connection and the computer can do a lot for us but I think having the availability for real people to answer real questions is super important and that's not that's not going to go anywhere so they're there to help I definitely agree it is way better with actually humans answering the questions versus a robot I know that y'all have to add the robot in there because they got to do a majority of the work when it comes to real questions that need to be answered right on the spot it's always best to have a human in the place hey put them in trunk let them fill the base question number 12 wait up and put it on the scale question number 12 is if they are on the waiting list is there anything they can do to expedite the process so for the wait list we need to do a better job and I'll be the first to admit it we need to communicate better with the drivers that are on the wait list about like what a projected date that it could open back up is and just keeping in communication like just letting you know that we know you're there and we're working on it and it's a hard balance right especially right now because it is the summertime it is a little bit slower so we want to be fair to the existing drivers on the platform to make sure that they have the best opportunity to make money before we open it back up and what's crazy is like most of these most of the drivers that are on the wait list are there like organically which means we're not paying we don't have a lot of search ads right now out for recruiting a drivers there are people that are watching videos like yours or you know others and and finding out about the app when they're seeing a driver at a restaurant picking up another order so which is awesome right I love it so I would imagine that the wait list should start to open up in the in the fall like once we get into that ramp up and like it gets busy again there's nothing anybody can really do to make themselves get on the the wait list fast or get through the wait list faster but just know that we know you're there we want to get you on the platform we just want to make sure it's fair and and know that you waiting now means that if it gets saturated again we're not going to dwindle your orders just because other people are on the you know other people are trying to sign on to the app so I guess it's one of those like it sucks but it's fair and last but not least question number 13 we are getting this green what happens if the restaurant forgets an item does the driver get paid to go back or do they just refund the customer so that's a great question it all depends on the where the order came from the order source it also depends on the item that was sent or the item that was missing right so if you're taking a $250 order and you have $235 worth of that order with you and they forgot I don't know one side of this or you know one of the two salads there's a chance that the ordering partner is going to say just deliver it because it's not worth impacting the majority of the food now if you're taking a dish and the restaurant forgot to package the protein like the chicken for it that's probably going to be something that the customer is going to want it's going to be like a requirement for their meal so the request would be for the driver to go back outside of the base fee and the base fee in the tip there's a couple other ways drivers can earn on the platform one is what we call a re-delivery fee so the second a driver leaves if they have to turn around and go back to pick up a missing item even if they haven't made it to the delivery yet they get a re-delivery fee we pay extra mileage over 10 miles is 50 cents per mile we pay tolls between the delivery and the pickup so anything once you picked up the food or are taking it to delivery if there's a toll on your order that is paid as well and then we pay a cancellation fee if the order cancels within an hour of your pickup you get paid a flat rate and if the order cancels when you have reached your pickup you are paid the full amount whatever that base fee in that tip is because you did your part right it's not the restaurant it's not the driver's fault that the restaurant didn't get the order or the customer canceled the order or whatever those extenuating circumstances were outside of that so those are a couple different ways but i know wait time is a big thing as well after 15 minutes we start billing wait time to the restaurants so drivers get that we've automated that to make it easier for the drivers to increase some earnings and get compensated while they're waiting so i mean really long answer to a really short question do you so is there a certain number certain amount like the amount that you pay per like if we have to re-deliver something or the wait time is it a set in stone yeah so the re-delivery fee i believe is uh $15 to the driver a cancellation fee under an hour is $15 to a driver wait time is a quarter a minute it should break out to like 15 bucks an hour if you waited a full hour and that kicks in after 15 minutes of waiting from the pickup time um so those are kind of the set things and then as far as like a set like a set amount for like if it's worth it for the re-delivery or not that's up to each like ordering partner that's kind of like uh scenario by scenario so since you guys stuck around to stay down there's no way in playing around my god chris right here the owner founder ceo of deliver will be giving away $100 amazon gift card in order to earn your chance to win some of these dividends just show what you must do you must write in the comment section delivered dliv rd we about to pull up right now so we can get this she's deliver app you must comment below and type in delivered dliv rd you also must smash that like button and you must be subscribed you ain't subscribed i don't know what to tell you baby if you might if you subscribe you're not earning your chance to win some of this $100 now after that what we're going to do is in the next video we are going to use this app and it's going to randomly pick one of your guys's comments and you will win that hundred bucks if you hate so what but i appreciate you my god chris for coming out and checking us out in chicago and he actually did a delivery with us what other app do you know they've done that comment below and let me know if i'm lying i'm lying i ain't seen it before and i watch a lot of you too but i hope you guys enjoyed this video again if you are not subscribed make sure you smash that subscribe button give me a thumbs up and do not skip those ads and like us tomorrow we'll message you back why we can message you back the 2023 it's a big bag season we'll keep on giving my reason i'll see you guys on the next one we're going we're going we're flooring you already know in the dk and i'm on my way