 My journey at John Thorough Cancer Center at Hackensack University Medical Center began with a phone call, and I was able to get an appointment within 48 hours. The building is located at 92nd Second Street in Hackensack, New Jersey. When I arrived, I was able to park at the garage, which is conveniently located right next to the Cancer Center. I walked through the front doors of the building to the lobby. At the lobby, I was greeted by my patient navigator. My patient navigator walked with me to the registration desk. Once I registered, my patient navigator walked me to the lab for blood work. I was very impressed with how efficient everything went and how smooth and how comfortable I felt. After my blood work was completed, my patient navigator could accompany me to the floor where my appointment would take place. While I was waiting for my appointment, I was greeted by my personal patient navigator. My personal patient navigator informed me she would support all of my non-medical needs, such as scheduling appointments, insurance, and finances, and even transportation. During my appointment with my doctor, I was introduced to my nurse navigator. A nurse navigator is there to support the doctor and to help answer my clinical questions, including questions about my treatments and medications. After my appointment, my patient navigator walked me out and told me to call with any questions. Thank you.