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Published on May 14, 2014
"If you are considering or have just begun planning for social media, web chat or are looking to move contact from traditional channels this session will help you take this forward in your organisation. Led by Dave Vernon, this workshop is a chance to hear from other organisations who have embedded social media and web chat functions into their planning processes about the challenges and successes this brings. -Hear from experience in other organisations -Discuss with experts how to plan effectively -Take away practical ideas for your operation"