 Good morning everybody once again For polyphil are doing well Welcome to the week seven. They're at the seventh week of our class Welcome to all the e-learning students as well We're going to be focusing on a fresh new Set of a fresh new chapter today if you all remember we had spoken about The process the counselling process the last two weeks we looked Largely at exploration we looked at Understanding and we looked at action and we did a couple of road plays also last week so Going forward we are going to be learning about skills What are some of the skills that we need to? Really take us through this process of counselling now all of if if you look at All that we're learning. It's how you as a counsellor will be able or can can make use of Some form of Foundational skills that will help in that in this helping relationship. Okay, so that's what we Are going to be looking at majorly today So before we before we begin just to quickly give you Like like an overview of what we are also going to be doing We are looking at how we can enhance the counselling relationship So just to for us to understand once again what a counselling relationship. It's the It's the connection between a counsellor and counselling and The quality and the strength of that connection between the counsellor and the counselling So we looked at some things of empathy The attitudes that a counsellor needs to have which is empathy generalness unconditional positive regard, right? And we we also look at how listening and showing understanding are Important to build this relationship with your counselling So when when we look at counselling counselling consists of mainly two things one is the counsellor's relationship with the counselling and Also the counsellor's relationship with the counsellor now in order for the counsellor's relationship with the counselling to be enhanced and We need to look at things that we call as micro micro skills so all counselling employs certain skills or certain patterns of skills which we know which are known as Micro skills so all systems any kind of counselling that you do Needs to have a certain pattern of skills and that's what is called as micro skills So the micro skills that the counsellor employs or uses is that Which helps the counsellor to move in the process of counselling? Yeah, I'll repeat that once again the skills or the micro skills when we say micro these are Although they are small skills. They are highly important for the to help the to help the counsellor To put move the counselling run into the process of counselling So these skills are basic skills that is involved in effective relationships, okay, so I Maybe we will we will try and look at it through Let's say a real-life example so that it's it's a little bit more Understandable, okay, so suppose the engine of your car has stopped Okay, what is it that you would need to do it to get it to a working condition? So one you will need to take it to a mechanic Who's killed to work on the care of the car, right? So you need to take it to a skilled person You will need the right kind of tools To open the engine to look at the wires to look at the parts you need tools to do that, right and third There are certain conditions that you may need to get your car to start working like you need to charge your car battery or you may need to add water or So you have to take your car through a conducive condition to get it to start working So there are three things that is you need a person, right? Who has killed you can't just take it to the to your milkman or to your postman, you know If your car breaks down you need to take it to a mechanic who has killed The second is you need the right kind of tools to open the engine, right? You can't take a kitchen knife, right? But you need certain tools to Ensure that you're able to open it and third is you need to activate some conditions Which will help the process to change. So similarly in counseling when people come For help you need to use certain skills, okay? Certain foundational skills that are needed for the counseling to be effective You need certain tools on which a lot of those connections depend on and lastly you need to create some conditions Where positive change can take place, okay? And this is what we call as micro skills They're not just skills, but they're like tools and it helps to improve the condition of the person who is coming to you So when we're looking at micro skills, we We need to know number one Why do we use it? Who should be using it and what is it? So there are many skills that are Used during a counseling session and that's the next slide that I will come to But the question is why do we need to why should we be skilled? We need to be skilled so that we can establish a good relationship and help the counsellors in their sessions Okay, because if we it's like this Think of At your workplace like if you're in a workplace and you need to have a presentation You need some skills to do your presentation one you may need to know how to operate your PPT The second is you may need to be skilled in the language that you're speaking You may be your third you need to have certain skills in the subject that you're talking about so all of this You establish you build those skills so that your presentation or your Your work can become effective So similarly in counseling these are used because we need to build a good relationship and help To bring the counsellors involved in the sessions that may be helpful So who should use these skills? These are used. Yes by a counsellor So that it can help in your communication all of these skills that we look at helps in your communication with your Counseling now. What is it? They are Certain observable actions of you as a counsellor that will appear to help the change in the session Okay, so it's something that maybe your counsellor will observe that you are doing that will help them to move from It being a to have that being a positive experience in the session All right. Now, I'll just give you a few of the kind of micro skills generally some of it that we are going to be dealing with There are a lot more but what is sufficient for us Through through helping us through the process of counselling these I think would be sufficient and we're going to be looking at this And a few more so the skills of attending Responding skills questioning skills and Influencing skills, okay So today we are we are going to focus only on the attending skills Before focusing on the attending skills. So when you look at attending, what do you think the word? Where does the word attending come from? When you think the word attending comes from Come on students you could either chat or open up and speak Where is the word attending come from? Yes, the word attending comes from thanks prince. Yes The word comes from attention Which means you are paying enough attention to To your counselling to help them To connect with you All right, so this attending is actually a behavioral Way or behavioral part of building that connection right they the so Any time you meet a new person You're looking for certain Ways in which they are able to connect you connect with you Okay, and how do you how do you know that someone is connecting to you on a natural basis? How do you know that someone is connecting to you? I'm talking about new people. Okay. So when a new person comes to you, how do you know that they are attending to you? What are your thoughts? Sorry jack, and I can't hear you Okay, jack, and you're not Audible. Okay. So prince is written in facial expressions body language eye contact. Yes Right. So that's one way that you begin to infer Whether they're interested to talk to you whether they're looking at you what their body language is all of that excellent, right? So these are some ways that people begin to know whether I mean you begin to know Whether they're paying attention to you. So similarly Your attending skills as a counselor your attending skills actually encourages your counseling to talk and And it may show me That they that It may show them that they that I am interested in what They are saying or what they're sharing So the way that I behave or the way that I show something Gives an indication to the others to by counselor or counseling that I am interested or I am keen to hear what they want to tell you so that's the Purpose of these attending skills So you are encouraging Through my skills. I'm encouraging my counseling to be open And to and to talk. Okay. So when is this used? When are these attending skills used? These attending skills are used throughout the entire counseling process and It's especially important in the beginning stages of a rapport building So it says right Your first impression is the Best impression that is the first time you see someone and if they have caught your attention You may remember that or you want to continue to interact with them because of the way that they made you Feel like for example when you have gone to a doctor when the doctor has been um significantly Interested in you and you know called you by name or maybe spoken to you and looking you in the eye and Showing that sense of interest You remember that person but for the doctor who just Looks at the paper maybe keeps writing tells you three prescriptions and gives it to you and sends you away You don't have an extremely good opinion of it, right? so This it usually happens in your initial stages, but that doesn't mean um It doesn't continue on Through the counseling process it is there, but it's mostly important in your initial stages of Uh establishing a rapport. So what does it mean? What is it? It is In short, it is paying attention to That is as a counselor I'm paying attention to What my counseling is not just saying But what they're doing What they're probably behaving Maybe even thinks that they're not saying I'm able to pick up through their um Through their body language, right? So me paying uh, uh attending skills is paying attention to whatever the counseling is saying and doing Okay, now attending skills can be divided or There are there are three ways that you can attend One is attending non-verbally and verbally The second is attending by listening or by observing and the third uh by by listening the third is by observing So these are the three Areas or the categories by under which that you you can um You can look at it as a headache, right? So I have to attend to my counseling With non-verbally that means I may not be saying any words Or verbally with words or by listening And the third is by just observing they're not saying anything, but I'm just Observing what what they're doing or what's happening. Okay So let's look at each one of them one by one and uh try and maybe unpack some of it, okay um So a technique behavior like I said is uh defined as supporting your counseling um with appropriate verbal visual uh vocal And body language. Okay. Now. This is known as the three V's Plus the B The three V's being visual eye contact the way that you use your eyes to attend or vocal qualities The way Now vocal qualities doesn't mean how sweet your voice is. Okay. That doesn't mean that vocal quality is the way that you're using your uh voice to You know the way that you undulate your voice the way that you do you You your tone is Or the way that your pitch is the way that it sounds, you know the volume all of that matters In paying attention and lastly it is the verbal that is what you are saying the words that you are saying Plus the B that is the body language. You're attending to the body language of the person like For example, if you're client if you're counseling sitting with their eyes closed like this It indicates something to you right or you're sitting with your eyes closed like this when your counseling is talking It indicates something it may indicate that either you're thinking or you're falling asleep or you're bored It could mean many many things but when you are attending You are ensuring that you do it with all this your uh your verbal your visual Your vocal as well as your body language. Okay now it is important to understand That you know because we live in a multicultural world world That some actions or gestures or things we may Do or behave may be appropriate in one culture But not in other cultures So we have to be aware of what is culturally appropriate For each of the people that we are seeing So if you are not aware of this it can break um those connections And that relationship May not be so established that the counseling may choose to leap like for example In maybe the way that you're sitting right in your counseling session really Sometimes can be appropriate in some settings Like uh, if you are Maybe you're sitting in front of your counselor and you're you're sitting cross leg You know you're putting both your legs on the chair and sitting in It appears if you as a counselor doing that it almost looks like it is a informal setting Right that it's a setting that you're not going to take anybody seriously Or if you put up both your legs and you know sit with both your legs in front of you and hug Hug your legs like that Right it it indicates something So we have to be careful about About the people we talk to because In their culture some of the way that you may sit Could be disrespectful like for example if you um put one leg on top of the other You know not not not cross leg but you you kind of Sit too comfortably that one leg is on top of the other and you know it could It could mean something else for the person Uh on the other end so to be sensitive about What are some of the gestures or the Actions that we may we may do okay, uh, are you all here with me? Because I haven't been able to see you I I don't know if everyone is okay All right, okay, everybody's here. All right Okay, thank you, Anand. Okay. Okay, Anand. Got it got it got it got it Okay, all right, so Okay, so we're looking at the three v's and the b's so we look at visuals vocals Burbles body language, so we'll just take each of them a little in-depth. So visuals is the eye contact that you that you use when you are meeting with the with people the good Eye contact so maintaining good eye contact Is how one of the ways? Excuse me. I'm sorry Excuse me Is one of the ways a counselor can convey interest confidence and involvement in the story of the counseling Okay, so for clients for counselors who may have difficulty with closeness Making eye contact can be an important vehicle of change, you know when you when there are some people who may not Cannot make that eye contact when you do it in a in a In moderation it can be quite helpful So even when you're having eye contact, please remember that you shouldn't stare Right eye contact doesn't mean you don't take away your eyes from their eyes at all Right, it it means you should have those Natural breaks in your eye contact like you're looking at them and maybe you look while you're talking You're looking somewhere else and then you look back at them and you know You're looking down and then you look back at them. So then there isn't that That sense that you are, you know glued onto their faces So there should be natural breaks in that eye contact and there should be a certain Ebb and flow in the way that you look at them as you collect your thoughts and listen to their stories, right now breaks in eye contact on the You need to also notice that when Counseling has breaks in eye contact like they are breaking away from you They're looking aside and they're seeing part of the story It could mean that they're looking away probably because some story really distresses them Right, they keep away, especially when the person's crying And they want to hide their pain from you. They're not going to look at you and keep the right Right, they may they may look down and and feel a little ashamed that they're in a dream But then it helps you see that When you actually continue that eye contact, it helps you helps them see that you're still interested Okay now So Again, sorry. Yeah, okay. So it's good that you maintain this eye contact when you're talking to the person However, like I said, it should not make them uncomfortable when you stare intensely at them. So in order to break this I this this staring eye contact Break eye contact every five seconds seconds or so. So when you're breaking the eye contact don't look You know, don't look down Sometimes as this might indicate the ending of your part of the conversation Like when you're saying something and then you look down, it looks as if you've ended it Instead what you can do is looking to the side or looking Maybe a little up as if you're remembering something Okay And or the other thing the other thing that you can do is listen to them Uh use the triangle. What is that trying to do? Like when you're staring at their face at a At a specific point it looks as if you're intensely staring, but it is to move When you're looking at them to move from one eye to the side to the mouth and then back to the side Then the side to the mouth so that you know When you are sharing or talking to the person when they're talking to you and you're looking at them You're not focusing staring. You're not staring But you're focusing on the left eye then you move to the right and come down then again, you do that process Okay, uh, so so it's important to to do that now when you are Again, when you're listening to someone it can be It can be off-putting If you either stare at them too hard or even if you look away Too much uh to the To the to the other side. Okay, so it's it's essential to be sensitive to the differences in Eye contacts and how eye contact is usually maintained. Okay um All right next comes vocal Now vocal is the way that you use your Uh the way that you use your voice. Okay, and how you How you use it to to bring out Maybe the importance of things that they're saying or the emotions has been expressed So we we know that emotions are generally Frequently conveyed through your voice through your tone or through your pitch When you're the the pitch The the pacing and the volume has a direct impact on the way Someone responds to you emotionally if someone is at the high pitch, you know that they are fairly excited When someone's on a low pitch and slow, you know that they are calm when when someone is um You know in in a in a place of inquiry You can see that there's always a lot of shifting of A thought shifting a boy shifting of things to do here Okay, so remember that your voice can actually help to either create a a soothing An anxious soothing and anxiety regulating atmosphere for the person And it must communicate warm An interest and not really boredom and lack of caring. So these are some things that You're hoping your voice can do now in all of this you would also there can be even silence Now silence is also a way of supporting What your Counseling is saying right so to that when when they're saying something and you don't Speak and you're silent. It helps them to see that you're also In understanding of the situation So we need to learn to use our voice as a therapeutic tool So that becomes a big tool for us as we are relating to people Okay, now in verbals Verbals so we finished vocal we finished Visual now we're into verbal now when we're looking at Verbals and what observations are being made there um, what we need to focus Specifically on is what we call as tracking now verbal tracking What does it mean? It is actually that you are following what your um, council is telling you and you the the goal In the verbal Apart is to keep the dialogue going where the counsellors Lee the car where the where the counsellors may say something and you just follow Where they want to go so even as they're talking they may say okay I want to talk to you today about my family and then up sometimes I want to talk to you about work So you're actually following them to understand them a whole lot better Okay, so this is specifically important at the important, uh, sorry at the beginning stage of Uh counseling because this is a time where they make their first impression You you're making your first impression as your council as their counsellor So, uh, you know, you need you may need to be in a place to Continue to track them, you know continued to verbally track them so that they Know that you are being heard. Okay. Now, uh So in this verbal thing The actually the counselling is the one who does the majority of the talking That's at least an 80 percent of talking is what the Counselor does and it's only 20 percent That you that you may be involved in because if you're helping them talk if you're helping them to relate They may be in a far place better place so clients Generally should be talking most in the session also to Avoid the urge to ask too many questions. So what happens is? When we are asking questions, we don't stick at the question But we continue you may say what's your mother's name and then as that where does your mother work and then? Uh, you know, what is she doing now if she's a retired so there are so many questions that does not help work the Does not help that issue at that point of time Okay, so resist the urge of asking too many Questions another thing that you can focus on is to use minimal encourages like when you're when Your client is narrating a big story to you rather than You know cut them off at every point The idea is to continue to say Uh-huh So they call minimal encourages So you are urging them to continue their story to continue what they would like to say through Through these things they and these are what we call as verbal Verbal encourages Okay, the next is the body language. So we looked at verbals We looked at vocals and we looked at Visual okay now we're looking at the body language now the body language What what happens is your through whatever is happening to us our body is Our body tends to respond non verbally also So the body language is looking at the non verbal messages we send through Um our postures our gestures our facial expressions or a physical in Appearance and all of this is what really shows interest. So the way that We send those gestures those movements that That even those physical appearance even the way that we show it or we send it through Impacts what impacts this now your body position Should be able to convey to your counseling that you are interested and that you are involved So positive body language is demonstrated Maybe by a relaxed posture A steady eye contact knots of the head and an occasional smile or some kind of a Happy experience. So this this this is what you could look for. So you adopt a open Attemptive body posture lean forward slightly use good gestures head nods Appropriate physical appearance. So even the way that you dress up or the way that you're too shabby Can put off the Counsel and also the distance that the both of you sit in As well as mirroring the client. What is mirroring the client me now mirroring the client is when You know, when you're you are paying attention to them so much so that whatever your Whatever your messages are whatever your Bodily or body messages are gets picked up by your counseling as well. So it is it is to a Like for example, let's say a counselor is sitting forward and really speaking with a With a with a short tone So when you mirror that now that this doesn't mean you copy them so much that they begin to feel uncomfortable But that, you know, if they are Sitting forward, you're also in a slightly Alert kind of a position if they're sitting back, you also could be in a slightly Relaxed position. So all of this affects what we call as the attending skills that quickly There's an acronym for attending non-verbally to your to your to your counseling Okay, so it's called solar which means assist to switch to sit squarely Facing your counseling or is an open and non defensive posture L is to lean slightly towards the the client Um, e is having a good eye contact and r is being relaxed and comfortable Okay, okay. I want to stop here and is there any specific Um questions that you may have no questions at all Okay, I'd like to show you a small video Uh, if you're not able to hear it, please let me know Uh But yeah, so so I'd like you to pay attention to this video and it shows you two things it shows you What correct attending skills is and what incorrect attending skills? So let's just have a look at this You can't hear is it Not able to hear Anthony you can hear Anthony, are you able to hear No, okay. Okay. Just give me a minute. Let me try once again Let me know if you can hear Okay, what I'll do the what I'll do is I'll probably Send it to you on the On the stream and I'll put it up for the e-learning students You could go through it. I think there's a problem with my google meet. I'm not able to click the audio button Okay, so you can have a look at what is what is the way that The flawed behavior and there are it's just not attending behavior, but there are many things So you can have a look at the video. I'll put the link up on the stream so that you can have a look at it. Okay All right. Okay. I'm just going to stop here. Are there any specific questions that you have? Uh up until now Any questions? Okay I don't think we can We could probably do a role play. I know it's going to be hard doing it on a on a On a google meet but nevertheless, I think we can still try um And I think we will look at this So I've got two three examples and maybe Sorry Okay, um, we could probably look at Uh the second one Okay, a nervous and scared teenager is forcibly brought by her parents to you Okay All right. I think there's a question jack is written Uh taking into consideration woman to woman can we hold their hands to comfort and console Tap or up their shoulder. I mean because when we meet person Hey, that's real. Yes, you can you can um again, maybe you know, you it really also uh You you you should be able to have a certain You know understand what may be a limit like more than their shoulder Their hands may be a better thing to do and this of course always recommended man to man and woman to woman Rather than the opposite gender. Okay, because in some cultures it can be absolutely Uh Not acceptable All right. Okay. So so let's uh, let's look at the second one nervous and scared teenager Is forcibly brought by her parents to you Okay, so Um Can we have some Can we have some uh volunteers Someone who's a nervous and a scared teenager Uh, and we need a counselor as well And you may need to put your reviews on so that we can see the nervousness of the teenager Okay, so who'd like to Who'd like to um Volunteer one students Quick quick If you all don't I'll have to pick out names So it's better you all just uh agree and come forward. It's okay. This is a learning So it's okay. It does. Yeah, you're not meant to be perfect It's a learning. It's only then like like that you learn So I need a nervous and a scared teenager. Maybe you're just scared to sit in front of A new person. Okay, so you can be a little Nervous a little scared and uh, yeah, you're calm the counselor prince. You'll be the nervous teenager Okay, great. Okay So prince and we need a counselor also We need a counselor Shri ratha Shri ratha Come on students Let's not waste time. Come on. Come on. Yeah. Yeah. Now I can hear it. Okay all right, so Y'all could uh, so prince you are you're afraid to be in front of shri ratha or you're nervous ratha okay, and uh Shri ratha what you're doing is to Uh, what you're trying when we're looking at the tending skills it is to look at how He can be comfortable. Okay. How can prince be comfortable? To to just begin a conversation with you All right Okay, let's start start If if you'll need to switch on your videos, please do that so that it makes a little bit more The others could also see you well Okay, go ahead prince and shri ratha go ahead We're waiting Can you hear me ma'am? Yes can hear you Okay, so prince is not ready actually just No, you don't have to uh You just don't this is just to show attending prince. So you don't have to have a problem You're just nervous and scared to sit in front of this big counsellor Okay, you're just nervous and scared And maybe as a thing you're not seeing anything because you're scared All right, so rather your Your attending is you want to make him comfortable because you want him to feel uh Comfortable so that you can start a conversation. So we're only getting to that not about a problem. Okay. Is that clear prince? Prince you're you're a mute. I can't hear you Where could you share that mic? Yeah, go ahead Go ahead prince Or go ahead ratha. He's nervous. So he's come and sitting in front of you not saying anything. So Rather you may need to start Hi prince Prince can't hear you. Are you saying anything? Uh, we're just Okay, so He can share something about you I don't know to share So prince you can you can say something like I didn't want to come here. My parents are the one who's forced me here Uh Can you repeat once? You can because you're you're you didn't agree to meet the council although there must be a problem But it's your parents who forced you, right? So you can say I didn't want to come here. My parents forced me to come here So I don't I really don't have anything to say I ask that, um Radha Yes, yes, so How is everything going on? Everything is going right, but I don't know why I'm here Okay, actually you didn't come like by yourself. Someone sent you, right? You got my point Okay uh I can understand actually I can uh, I can see like when someone actually misunderstand you And uh, send you to the counsellor So what is the problem? Actually why they sent you here? I don't have any problem, but I don't know what's problem with my parents Okay, you can uh, you can uh, tell me that why they're thinking that you have a problem What is their perspective? I think you should ask them not me. They have a problem with me not me Ma'am, this is a stubborn policy I got in my whole life I Can't handle Okay, all right, so prince when uh, uh, let's if your parents were sitting in this room with the you me uh, and the You me and then what will your parents say about? Uh, bringing you here prince Did you understand the question prince? Sorry, I can't see you which I'm asking you you have Can you repeat me? I said so I'm I've taken the position of the counsellor now, okay So so prince I I understand that uh, you didn't want to come here, right? Yes Okay, okay. So are you upset with your parents because they brought you here with the outside of your will Yes, I am You are I know it can seem Unfair isn't it? Maybe kind of because Yeah, maybe kind of unfair So what were you doing before they brought you here? ma'am So what were you doing before were you playing football? Were you in your friend's house? What were you doing before they brought you here? Uh, I was just sitting alone in my room You were sitting alone in your room and listening to songs And listening to music, okay, and the fact that they took you out of a space like that and bought you here must have been very What were you angry? Were you sad? What were you feeling? Uh, I was feeling alone You were feeling alone. So do you feel lonely at times? Yes, I do Okay. So despite you having your parents and your brother and your sister with you You feel lonely Yes, I do Okay, and I'm sure that must be a difficult feeling. Isn't it? Yes, it is So what have you done previously to feel Uh, to not feel lonely. What have you done to not feel lonely before? Uh, I never done anything not to feel lonely, but I used to embrace that lonely feeling You embrace the lonely feeling Okay, so are you so I I hear that uh You don't like to be lonely No, I like to be lonely. You like to be lonely. Okay. Okay. All right. Do your parents see that you being lonely is a problem Can be like Yeah, maybe they see it as a problem Okay Sorry, but you were saying something They may see it as a problem, but for me I like Having my own space Okay, all right, so So, uh Prince, uh, I understand that you know, uh, you said it's not fair that they bought you here You like to be lonely and I don't want to you know, put you in a space where you are uncomfortable Right, but I have just this one question to you If uh, let's suppose your daddy and mummy were sitting here with you and you here, okay with us in this, uh, room And uh, what would you like me to tell your parents? You don't bother him much Just let him do what he wants to do Okay, so you would like If I if I was able to say you would like me to say, uh, no that they don't bother you. Okay. So have there, uh, Has there been a time previously that you have told them this not to bother you? No, I didn't You haven't told them To say Because you're scared Okay, all right. So if I were to Work with you and help you in any way help you in any way What is it that you would like to do in this situation? You told me that you like to embrace loneliness, but still you're scared to tell your parents So if I if you and I were able to work together Or what kind of help would you like to have Parents to stand up For my rights for my freedom and speak Okay, all right. Okay, let's stop it here all right, so So did so what did you all notice quickly? I know we have five minutes ahead, but what did you notice? Just some observations All of you. What did you all notice? Just we're just looking at attending skills. Okay, not the problem. Let's look at attending skills What did you notice out of those? I know not too much can happen on a call like this because you can't there's no Body language and all of that, but what did you notice? Quickly quickly if you want your break, let's do it quickly Anything else noticed Yes, Nina. Go ahead Townsley is like very stubborn not to open his heart Okay, but then sort of mean Yeah, but let's look at the the skills. Okay more than the counselling Let's look at the skills that were used to help him open up So someone's written the counsellor made the teenager feel comfortable. So he began to speak. Yes So Anthony says transparency. So what what was something that the counsellor said or What was it that the counsellor? Um Yeah, one is said one is the position of the counsellor that helped. Yes building the friendship, right? Yeah, and the counsellor is understanding the pain of the counsellor So she can the counsellor can understand. Okay, this counsellor is going through tough and and empathize with the The difficult moment like coming and sitting like this is difficult Right, he's understanding that right. That's right. Nina. Great. Okay, and Sriradha said building friendship Jackens his words that was supporting of his feelings So there was a lot of verbal that was used over here anything you noticed of the voice Anything of the vocal the the tone of the voice or something that helped Maybe I should ask prince prince. What is your experience by just Uh, what did you feel as you were talking to the counsellor? Actually, like When I like when you are the counsellor Uh, I feel actually like I don't know but the way You sounded the tone in the voice actually it made me Not to be stubborn or not to Give back answer, but It's like a smoothing thing to me Okay, so it was soothing it was soothing that was there for you, right? So so here we didn't even go to the problem The only thing that we did over here was to establish a relationship and sometimes it may take a long time to establish that relation And that's why attending skills are very very important through the Through the entire process. Okay, our prince. Can you hold on to your question? We will come back after 10 minutes and we will we will start off with the question and carry on All right, let's have a break for 10 minutes and come back. So see you soon