 Hi, as we embark on the journey of relationship-based care, we invite all members of Mid-Michigan Health to join the No Pass Zone initiative. Our goal is to provide excellent safe care to every patient, family member, visitor, and each other. No matter what position you hold or department you work, you are Mid-Michigan, and as a team, we will make a difference. So what is the No Pass Zone? Well, the No Pass Zone is ensuring that every patient, every guest are acknowledged quickly while enhancing patient satisfaction and safety. Evidence-based practice shows that implementing the No Pass Zone decreases falls and increases patient satisfaction. People admitted into the hospital are in vulnerable positions. They are taken away from their homes, families, pets, and routines. The top five things that patients fear according to the Burl Institute, other diagnosis, treatment plan, prognosis and death, the expense, and rude staff. So what we need staff to do is to acknowledge call lights instead of walking past them. When a call light comes on, knock on the door and use first. Remember, first is having a friendly demeanor, introducing yourself, rounding and asking what they need, use scripting, and thank them. Our goal is to make the customers feel that they are never a burden to us and that we care about what's important to them. As ancillary staff, when you answer the call light, we are simply requesting you acknowledge the patient and fill tasks and ensure safety. Tasks that all staff can do are things like turning lights on and off, getting them a blanket, changing the TV channel, or helping them make a phone call. If you can complete the request, thank them and turn off the call light. If you cannot complete the request, keep the call light on and call their nurse for assistance. The nurses are asked to have their phone numbers on the patient room boards for easy access for ancillary staff. Nurses, it is vital that the whiteboards are up to date with activity, diet, and information so other staff can help you. Some real examples that have occurred are patients found on the floor after a fall, patients having a medical emergency such as chest pain, shortness of breath, and choking, or even death. It was staff like you that found these patients when the nurses were busy with other patients. They were unable to answer the call light promptly. It takes a village and a health system to make a difference. So please join us and make it an excellent experience for all patients. Thank you for your attention for a brief skit depicting Mid-Michigan House no-pass zone. The no-pass zone was one of the main focuses for the MedSERD shared governance committee this year. The skit was created to enhance information on the no-pass zone and to add some fun to your day. In no way is the skit meant to offend anyone or any department. Please note, no animals or humans were harmed in the making of the skit. It all began one early November morning in Mid-Michigan Medical Center's MedSERD unit. The food ambassador just happened to walk down the hallway and state. It was like time stood still for a moment. The dreaded word no nurse wants to hear. Patient number one, PIA, also known as Pia Sophia, puts on her call light. Pia is known as a known call light abuser. I bet all of you nurses have never cared for a patient like this, huh? Your call light's on. Can I help you? Yes, I would really like some water. Okay, I'll get that for you. I'll be right back. Okay. Your light is on. I'd like to go to the bathroom now. Sure. Knock, knock. I'm back. Here's some water for you. Oh, thank you very much. Welcome. Is there anything else I can do for you? Um, food tray, and nobody has brought that in to me yet. Okay. Could you check that out? Sure. I'll go make the call. Be right back. Oh, thank you. She was just asking about her job. Bye-bye. Good service. I have your tray for you. Oh, thank you. Thank you. Oh, we have problems. Okay, let me see. Can I tell the people that I don't know what happened? All right. So, could you find out about that? I can. Let me get you something else, okay? Okay. Thank you. All done. Your light's on. Can I help you? Yes. Oh, yes. Oh, no. We need some help. You know, something is on. We'll just get you to sit down here. There you go. Good. That's gracious. What about me? Hello. How do you sink? There you go. Thank you so much. You're welcome. Although some of this was embellished, most was not. It takes a village to care for our patients, and you can see that every light did not require the skills of a nurse. In our mission to reach excellent customer satisfaction, we want to remind everyone that Mid-Michigan Health is a no-pass zone, and everyone is responsible for answering call-lights. It's me. I've been calling for five minutes because I really have to pee. Hello. Can you help me? My nurse said use my call light, but it seems nobody's free. Hello. Oh, maintenance man, can you help me? Ambassador, I have to pee. I might get up on my own and probably fall out of bed, and my nurse will be mad because I might hit my head. Oh, manager, can you help me? These janitor, I have to pee. I'm on my way now because nobody came to the door, and I hope I don't fall down and land on the floor. It's me. I tried calling for five minutes because I really had to pee. Hello. Can you help me? I thought that I could get there, but I'm laying on the floor.