 Hi, everybody. Welcome to this TechSoup hosted webinar today. We always love it when you hear, especially when you hear early, so we can get to know you, find out where you're from, and we found out we got people from California, Canada, Virginia, Texas from all over. This is what I love about being a part of TechSoup, but today, we're going to learn how to reduce, reuse and save with TechSoup refurbished hardware offers. So I know you're going to get some insights on refurbished hardware and also learn more about what TechSoup is bringing to you as a non-profit to support you. Before I get started, I want to go over some housekeeping. Many of you come here to our webinars, but if you are here for the first time, this is how you can engage. I would love if you would use the Q&A section to ask your questions. And if you would like, you can turn on the closed caption button, just hit the CC button at the bottom of your screen. And you'll be able to see the transcription of the webinar. We will be emailing the slides and the video replay within 48 hours. I'm going to move out the way. My name is Aretha Simons. I'm the webinar producer here. But I'd like to introduce you to Shasta Keating. She is the director of hardware programs, and she's been a consultant for a variety of clients in the public, private, and the nonprofit sector. So she's very passionate about creating equity in the technology space. And that's why we love her here. So I'm going to go ahead and turn this over to you, Shasta, so you can take it over. Welcome, everybody. You're still on mute. Thank you everyone for coming and Aretha for helping to kick us off. It's lovely to always collaborate with you, Aretha. Thank you very much. I'm so happy to do a Earth Day Savings event with you guys. We're all here for sustainability and environmental stewardship, and it is really my pleasure to walk you guys through the agenda for today. And introduce you to some of the players that are walking the walk and talking the talk, and it's just really, I'd like to share with you the TechSoup has been, you know, instrumental in doing green technology. Our journey began with Jim Lynch, who is a renowned entrepreneur and environmentalist in this space. We're so lucky to call Jim Lynch as the person that helped to kick off refurbished hardware at TechSoup. Long before it was Vogue and everybody else jumped on the bandwagon. I want to say that we were one of the very first retail marketplaces for hardware devices and refurbished devices. So it's a really kind of a jewel of the crown for TechSoup refurbished hardware. And the person that I'd like to introduce first, one of our key experts is Kelly Sullivan. I actually often refer to her as the queen of refurbished hardware, because she really did start at the inception many, many moons ago, almost 16 years ago. And it's just such a pleasure to work with Kelly she reminds not just me but all of TechSoup and our entire sector to always keep the environment at our forefront. She is the director sorry she's I think of as the her as the director of refurbished hardware she's the senior program manager for our program and absolutely owe you so much Kelly for being just a champion for this work and for working so hard and you know engaging our wonderful partners. We also have today. Matt Young joining us. He is a long term partner of TechSoup, and I just love Matt because he's a yes person from the very first minute Matt's actually a neighbor of mine and hopefully I will get a tour of his refurbished facility. He's a new dad so we're very excited to celebrate that with you Mark. Matt is the president and founder of EVR and we're just so so lucky to be participating with you. And there is a Che Cripplani, he is one of our newest partners, and we're very excited to bring Shay to the team, and he is the CEO of injured gadgets and he will be bringing mobile devices to TechSoup so we're excited to launch that program and you'll hear more about that from Kelly. So I'll hand it over to you to speak a little bit about the TechSoup refurbished hardware program. Thank you Shafa. Great to be here and thank you everybody for joining us today. Yeah, it's been a wild ride for 1415 years I've been with TechSoup and working on this program. And a lot of the lessons that we've learned throughout our journey have propelled positive change in the refurbished hardware marketplace for sure. We've been thought leaders in this marketplace, and one of the ways that TechSoup differentiates itself from other marketplaces is through value added services. The greatest service in this program is the close cooperation and years of collaborations that we do have with our refurbisher partners, which is also unique to the marketplace. We directly collaborate with our partners to offer nonprofits better value with our products. We meet directly with our partners on a weekly basis to ensure smooth operations. We are deeply involved in the day to day operations and we strive for continuous improvement. We review customer feedback and issues regularly and openly brainstorm with them to help us enhance our customer experience, which is huge importance. And together with our industry leading refurbishers, we help nonprofits across the US access the best possible product with the highest quality and the fairest prices. So that's kind of the program in a nutshell and how we work with our partners and we're really excited to have Matt and Shay here and we're really excited to be launching smartphones and mobile devices. This is something that we've been working on for several months, but it's been at the back of my mind for several years, so I'm very excited to be bringing this to the refurbished hardware program. So some of the highlights here with the program as you can see this is year to date information and what we've we've been doing for fiscal year 23. And excuse me, TechSoup understands the warranty support and quality is vital for maintaining customer trust by carefully tracking and continuously improving the program we enhance policy and processes for the program. We focus on details such as packaging and shipping quality assurance testing and cosmetic requirements. This collaborative process helps us to be confident in our in our partners products. As a result of doing this throughout the lifetime of the program TechSoup has a history of offering longer warranties than industry standard. Today I'm really happy to announce that this month we have once again stepped up in the marketplace and extended our product warranty to two years from one year. This brings additional value for the nonprofits who are helping the most vulnerable among our population. So this is a very big and exciting advance and I'm really happy to be rolling that out too. So you should see that in all of the products or most of the products in our catalog now. Shasta take it away. Oh Shay take it away. Hey guys I'm Shay Kripilani. Just started working with TechSoup and had the pleasure of meeting these wonderful ladies and learning about the organization for the past 45 days or so. And I'm super excited that they decided to include us as their refurbished device partner. I'd love to give everybody a little background about undergraduate real quick just because I assume most of you guys have never heard of us or know anything about us. Where'd my video go. Let's put that back okay sorry I clicked the button I guess I don't even know what I clicked. So we've been in the business since about 2009. And we started because back in 2009. I broke. I think it was my iPhone 3G so I don't know what was that like 10 models ago or so and I went online to try and find parts for my phone to repair it. And I realized that there was basically nothing. No reviews no real good vendors. And so I started researching overseas because I'm like you know what China's got to make the parts or India or some some country over there maybe China made the most sense because that's where Foxconn is for the iPhone. And I purchased the iPhone screen from over there. And I was like you know what this is a this is definitely a good business to be in so let me import 50 of these screens. We started selling on eBay and then today. I don't know 14 years later, we've moved warehouses four times have 12,000 skews and help to renew over two and a half million devices annually. And we're very thankful that we work with so many repair shops, depots, and companies who really believe in the reuse refurbishing and renewing model. We got into devices a few years ago, and thankfully, we got in touch with the tech soup. And so we are going to be bringing devices basically a lot of iPhone devices to start as well some Samsung devices to you guys. And it's all going to be refurbished stuff. A lot of it's refurbished in house with the parts we sell. And that we actually do some refurbishments in house so that will be battery replacements screen replacements sometimes sometimes just polishing devices. The idea is to extend the life cycle of a device by an additional two to three to four years. And it's very doable because honestly, I think even Apple has said they're really unable to innovate the iPhone anymore there haven't been significant changes in devices in four or five, six years. It's really just plopping a slightly better rear camera into a device, maybe increasing the battery size you're increasing the middle the emperage and device life cycle or life daily life usage, but there isn't any innovation. And the fact that we're able to refurbish devices. And so many other vendors and just resell them into the market is huge for our earth. So I'm glad to be part of that. We do a 30 point inspection on all on all of our devices. That's iPhones and Samsung's and hopefully as as we continue to grow with tech soup and learn you guys's needs a little bit more. We will hopefully add on MacBooks and Apple watches and iPads and other items that we carry right now, but we're going to start with a smaller inventory just to make sure everything's rolled out properly. We want to ensure that we take care of you guys and kind of live up to the tech seat brand name. Hi everyone, my name is Matthew young. I'm the president and founder of electronics value recovery. We've worked with tech soup for more than five years providing 10s of thousands of refurbished quality devices to nonprofits. I've been in this industry since 2008 working with some of the largest companies brands to know every day. And our business focuses on electronics refurbishing it asset disposition and material recycling. When you're talking about quality and the things involved in refurbishing different types of electronics. A lot of our processes are actually driven by software now which has been one of the big evolutions over the last 10 years of the business. Our software and you know physical quality control checks of devices will check 110 different points to make sure that every single thing from the webcam to the battery to the screen is performing and operating, as you would expect with actually better than new rates of quality in terms of returns and debt on arrival equipment. You know we're dealing with technology which changes all the time as new devices are coming out. And so being a refurbisher you've got to constantly stay in front of the newest technical trends that are coming out and making sure that you can test and validate all these different things that might not have even existed in the computers that we were saying two or three years before. And in these sorts of processes, you've got a lot of different things around quality control, where essentially we might even be testing the same product twice as it goes through our system to make sure that any changes ie swapping out of the system is adding new things in. We want to do a complete full validation that that equipment works. You know in the marketplace you may see used electronic goods. That can literally be just the computer that you have someone posting it on a marketplace or Facebook or something like that. And there is no validation of how good is this battery how long is it going to be lasting do all the different components of these work. And that backed by a warranty so you can have peace of mind that the equipment's going to perform is really the key differentiation between refurbished and used hardware to cover the, the sustainably impact that text super sad. So, one of the things that's really interesting about refurbished equipment compared to new equipment is that the manufacturing process is generally where most of the energy and most of the greenhouse gases emissions that will occur inside of a device is what will happen. The EPA has released some statistics and their course a standards, and we've used some of that data to help kind of quantify the impact that tech soup has had by redistributing 170,000 devices over the last several years. And that is 10 times better in terms of a carbon emission impact to reuse and extend the life cycle of a device simply versus recovering that device for commodity and scrap metal. So by buying refurbished equipment, it's not only great for your wallet, because you can get more technology at a better value. You're also having a significant greenhouse gas emission by extending the useful life cycle that device, and not needing to have a new device be manufactured. So much for running through this so quickly one of the reasons that we kept the conversation short with you guys is that we're all here to make a significant environmental impact and we wanted to give the audience an opportunity to really ask questions put them in the chat address them to particular panelists and I'll help kick that off. So Matt, Shay and Kelly. I think one questions that that's top of mind for everyone on this call is how to shop for refurbished electronics what are some of the nuggets of advice that you would offer to that question. Yeah, I mean for me, I think just because we saw a significant amount of refurbished devices. I think one of the most important things is to look for a quality seller. There are a lot of sellers who do, I guess, very shady practices in terms of devices right now. One example is, you can literally go into an iPhone, and you can use software to make the battery look like it's 100% so they can pretend like they're swapping out batteries with brand new batteries, or in actuality they're just boosting the battery and making it show a fake percentage of 100% or something like that. So there's a lot of sellers out there, specifically from what I've seen in some of the, not necessarily the USA market, but definitely some of the second and third world country markets. Just because it's so much less expensive, obviously, to use software, change the batteries, diagnostics in 30 seconds, versus actually purchasing a battery and replace it. So yeah, definitely finding a seller that's been in the business for a while that has good reviews and knows what they're doing. Obviously, I'm a little biased as I am in the US, and I'm sure most of you guys are on this call as well. The purchasing from the USA sellers is always good. I just feel like we've had, I mean, we've had conversations with some of our customers who are international, and they've asked us if we would be willing to sell them some of these shady tools or shady diagnostic processes. And that's honestly how we learned about them. What are you even talking about until they kind of explain it to us. So thankfully, we've only seen that a couple of times from a couple of USA sellers. But yeah, definitely look at the reviews and make sure that consumers are rating these products highly before you purchase something. But that's one of the things I would definitely do for refurbished devices and refurbished electronics. And I think to Shay's point, the devices are simply getting more complicated. You know, it was easier 10 years ago to be able to refurbish a computer because there just weren't as many components. And so the system was connected to the internet locks, the batteries being made out of packs instead of pouches were more stable. You know, everybody likes to have a thinner device that weighs less. But in order to do that, the technical sophistication and complexity in order to make sure that that computer is as good as it was when it left the factory originally has really raised the bar in the last couple of years. And the difference between a good to excellent product in the marketplace now versus a fair to poor product years ago is dramatically different in terms of the actual quality that you're receiving. That's right. Yeah. Both excellent points. And I would definitely like to add that when, when I work with all of the partners and considering products for the catalog. One of the things that I do is I compare the offers that the refurbishers are presenting to tech soup. And, you know, subsequently to our nonprofits. Excuse me. I compare them out into the retail marketplace. And when I do that, I position myself as a mind of the consumer or the end user. So I'm, I'm looking at competitive products. There's a comparison way of what, how, how do they stack up against this product and I'm looking at everything from, you know, just, just the basic specifications of the computer, you know, the, how much Ram it has how much hard drive it has, you know, the, the make the model all basic, you know, basic things but I'm also looking at do they charge for shipping are they what kind of warranty do they have what is the return policy, what kind of warranty support do they offer, I dig into all of those things because those are all kind of hidden, hidden things that accompany the computer after you've purchased it. And because once you've made that purchase and you, you have it in your office, it's yours. And for the, for the most part in most marketplaces, it's yours. And it's going to be, depending on the fine print of those warranties, it's going to be hard to return or replace. And so it's really important to scrutinize those warranties and scrutinize those return policies and what are they providing as services after you've purchased that computer or that device. The other thing that is really important to keep in mind when you're shopping in marketplaces, particularly big marketplaces like Amazon, or eBay is particularly Amazon and eBay when you, when you look for a device. They consolidate all of the sellers into a single listing. So when you purchase, you may not know exactly who you're purchasing from, because all of those ratings and the sellers are kind of consolidated into a single listing. And it makes it a lot harder to really discern who you're buying from, what you're going to actually get, the quality you're going to get, what the warranty is, you're making it a little bit trickier to kind of needle that out. So it takes a little bit more time, but it's worth the due diligence, because it is an investment for your company, for your office, for your home, for where, for, and so be sure to kind of look at those things when you're shopping. And don't be afraid to ask questions of the sellers before you pull the trigger, because it's an important investment. Yeah, thank you for that Kelly I think that that's really true of our partners and of the program as you run it Kelly because we come from a place of philanthropy because our members are nonprofits. We're a nonprofit, we're here to do good we're here for social benefit. And what I what I find and what I hear about when when Kelly is working with our partners is that, you know, our partners are philanthropy minded. So they will often extend that warranty to make it best in class because we're, we're looking to make the world better or they'll help us with returns just a little bit more, you know, because they're, they understand that you guys are out there and you have beautiful missions and you're actually making a difference to, to real people and real lives and addressing the hard issues so I love that about our program and, you know, can't thank you enough Kelly for really, really working closely with our partners and continuously explaining the needs of our nonprofits and the needs that we're trying to and the missions of our nonprofits right to try to make this happen. Yeah. Kathy actually some Kathy has a question in the chat that I want to answer while we're on the topic. Kathy's asking what warranty and repair will go into these renewed items. I can speak to the warranty part and, and perhaps Matt and Shay can jump in on the repair side of things. I'm going to assume that Kathy's asking prior to them being sold. So the warranty for our standard warranty and I say standard because it does. The warranty will go up to two years and standard warranty is covers computers laptops desktops and monitors. And that is most so there's going to be some sometimes there's going to be an exception to that rule, like everything there's always an exception for a rule phones will carry a standard 90 day warranty, which is industry standard. Actually, it's above it's above industry standard by 30 days. And all of the products in the catalog carry a 30 day. No questions asked return policies so the first 30 days that you have the product if you receive it, you open it you don't like it, you can turn around and send it back for a full refund. Of course that's assuming that everything is as it was when we shipped it to you, of course. And the warranty covers hardware defects. So if anything goes wrong, functionally with the hardware during the warranty period. The warranty will protect that protect it, and you'll be able to receive a replacement of the same product. If we are unable to replace the product with the exact same thing will replace it within equal or greater value product. So today do you want to speak to repair just a tidbit on the phones before they go out for the scene. Two things about our devices that you may not see in other devices is that you're not really going to see any genuine error messages or warnings like that. So if we are replacing batteries or screens, we're going to be either using a OEM screen or we're going to be transferring over original chip sets to keep the devices as original as possible. So you're never dead and have any updates or any issues with like firmware updates or iOS updates, or internal components not working. If the battery is ever below I think we have it at 80% it will be replaced and I would say the average lifespan for a battery is five years or so. So even if it's an 80% you still have a solid four years before that battery is completely degraded and unusable, or barely usable. And then I know we do have a take back program so if you ever do decide to return your devices we're happy to take them back rather than you throw them in the landfill specifically those batteries. And then the last thing is a lot of times when clients sell their refurbished or their use devices that become refurbished later, their use devices they may lose the original cables or the original blocks. So it will be including MFI which is the certification that Apple uses MFI certified lightning cables with every device, as well as a block I believe so the cables will always have the MFI certification so you never have to worry about if it's providing the proper voltage or the proper voltage to the battery, and that it will blow up your phone or anything like that. I know it hasn't happened for a while but it's definitely very plausible and people's batteries are often. A lot of people don't realize this but when you buy for instance the gas station charger the gas station cables. If they're not using those proper MFI certifications and improper voltages are going in your batteries and I've actually seen this before. I've gone to a Walmart for say, and they'll have like an iPad on display. And the glass will be lifting off because the battery has bloated so much, because they're using an aftermarket charger, or an aftermarket cable, and it's literally just blowing that device up. So, anytime you do buy for anybody wanting to know anytime you do buy an accessory we highly recommend buying either original accessories, or original compatible accessories. That's really, really good advice sorry Matt, please go ahead. And I would just say that in general speaking in the rare event that there is an issue with the device, rather than getting that device back repairing it and sending it back to the customer. Usually send would send a product out of, you know, are already finished created goods, because that gets the computer back into the hand of the customer faster than bringing it back in preparing it. There are special exceptions happen all the time, but it's one of the reasons why it's always important to have good data backup solution in place if you ever do have an issue, you can move over to another device quickly. Thank you yeah that's, I know we always say backup your data backup your data and sort of the high tech world and then we always realize when the data is gone that we should have hopefully moving to cloud makes it easier for us to have our essential data secure and backed up. And, and, you know, I just wanted to alert you also that we do have a webinar coming up on Cisco product Cisco security product at the end of May 23. So mark your calendars for that. If anyone, if anyone here is looking to secure their infrastructure we've got some really good new, what 50 new products that Cisco has generously donated to tech soup and we can offer to our nonprofits. One other thing that's in the chat. And Kelly, these would be really great for you to answer. Before I move on to the questions that we've devised, what kind of services are provided to determine what may be needed for a nonprofit Shannon thank you for asking this question. Kelly is master of things that are available through tech suit dot org and I'll let her speak to that. When you. So, sorry, is a little caught off guard by that question. So, and she asked, can you repeat the question. Yeah, so what I don't see it in the chat. No problem what type of Shannon wants to know. Because she would like some help with determining from a service perspective, what type of equipment would be suitable for her nonprofit so you know one of the things that you can do since you're a part of a special group here today is actually reach out to us and Kelly can give you an email to the hardware team and you can reach out to the hardware team through that email, but Kelly what other ways do we help our customers to determine what type of refurbished hardware would be a good fit for them. So we actually have tech soup actually has a customer service line that is run by draw steam that Kevin Mulhill is an expert in helping nonprofits choose their technology. Kelly is the expert in that particular field, and I can certainly get that information during this. It's going to take me a second to get it, but I will put it in the chat for you. Yeah. And Shannon, just to answer whether it's upgrading your current equipment or purchasing new equipment. We could certainly help with either of those. And then the other thing is, you know, to plan for future needs as well so we can have kind of a more holistic conversation about the size of your nonprofit the particular mission you're trying to accomplish and certainly help you. One of the things just planning this session you know I'm guilty of buying new computers and after everybody educated me on the, on the emissions impact that tech soup has made. I said to them I go my gosh I think I may have, I may have bought my last new laptop, you know, because they were so compelling by, by our partners and by Kelly that the reason to do so. There's also another question on Windows 11 Kelly. So our attendees has asked. Is all the refurbished equipment capable of running Windows 11. Unfortunately, it is not there. So, only about Matt you can correct me if I'm wrong about 15 to 20% of the equipment and the refurbished marketplace today. This is worldwide is actually capable of running Windows 11. So, so be mindful when you're out there shopping and looking to upgrade to Windows 11. You need to look at the processor and make sure that the specifications of the processor meet the Windows 11 requirement. So here's what I can say are two things. The first thing I can say is if you contact us through client services. We can provide you with the most current list because it changes on a pretty regular basis of anything that's in our catalog that is readily available and available to Windows 11 at that time that you contact us. The other thing that I can say to you is, we are currently, we're just beginning to work on our next catalog update. And it is probably going to be live in late June, maybe early July, hopefully sooner, but I like to, I like to go the long date just to be on the safe side. So we're going to be rolling out a Windows 11 category that Windows 11 category is actually going to have computers that will have Windows 11 pre installed. So we are going to be introducing Windows 11 ready to go computers for the first time since Windows 11 launched. So I'm very excited about that too. And just before I jump into our next question, you know, I was speaking with our services, the director of our services team and since Shannon you brought up this question. One of the things that I wanted to just put out there as a, as a question to you guys is what type of, you know, I always think that in order to create value added services for our nonprofits that you would really expect from pre pre installed software and then we could walk you through it. So for example, you know, you may want into it to capture your financial stuff or you may want information information on data privacy, and, or you may want work planning to get an Asana and then you're trying to get your workforce ready for Asana so you may want a package that includes the hardware Asana and say a course on Asana or are one of our service providers could help you with really maximizing the use of a work planning tool to achieve your mission. So is this can can people raise their hands and if you're a zoom kind of challenged, maybe shoot a little some information around that so we can gather feedback from you I love to have a kind of an information loop happening. So that we can meet your needs as best as possible so as we're continuing the discussion, let, let me please know if there are things that you would really value in terms of products that are bundled together or services that are bundled together or products or courses that you would really value. So we can include that in our offerings, and I would be happy to communicate that back to colleagues because everybody loves our hardware work, you know people know about our hardware, and if we can use the hardware to help you to better meet your needs by including services by including courses by including software. I would love that direct feedback from you so that we can actually make these value added suggestions possible. It'll really help also for our leadership to hear from from the things that you have to say so if you could take a minute to do that. While you're doing that. I would love to ask our panelists how can the nonprofit sector contribute to sustainability and environmental stewardship in general. So I mean I would say that everybody who works at a nonprofit, you know, kind of at your core, you've got values based or, you know, working with values based organizations in your DNA. And it's actually going to be an interesting opportunity for nonprofits because you know environmental social governance, things like this are really in vogue right now. And like we were talking about yesterday shot so they're even like grants things like that available for nonprofits to be able to improve their ESG and sustainability sorts of goals. We've worked a lot with both customers and on the regulatory side around some of these issues. The one thing that I would say is really important is whenever you're looking to engage in sustainability stewardship activities internally. It's really great to have some sort of a way to be able to track the impact that you're doing. So what we can put into data kind of this was our baseline this is our improvement, and then be able to look at what different opportunities are available to your organization, and then prioritize, you may find that you know changing all your light bulbs to have just as much impact is lowering the temperature a couple degrees stuff like that. And so it's really important to have data and be able to track your goals, rather than just what sounds nice sounds great to do. Wonderful. I also, Aretha maybe you can help me I see Michelle masters has her hand up I think that would be wonderful to engage some folks in a real live discussion. Actually, Michelle, if you can put your hand back up I went down. So, I can see if I can bring up I would have to share the link so you can put it in the q amp a or chat because I have to share the link out to her. Since this is a webinar style, but I did notice that a lot of people want to know about iPads. So if we're going to get any iPads or anytime soon. We actually just launched an iPad. A week ago, or the beginning of this week. Yes, at the beginning of this week we just launched an iPad. We have been historically difficult to get, I will say, but we are hoping to change that with our new relationship with injured gadgets. But in the meantime we did just launch one on Monday, and you can find that in the mobile devices category. And I believe that Aretha just put the link to our catalog in the chat. So you can click there and then scroll down to the mobile devices category and you will find our iPad. And the other link that Aretha put in I just want to make note that is a throwback. Facebook live that was done six years ago, and Molly Bacon who is no longer with TechSoup interviewed Jim Lynch, while he was still pre retirement, and Jim Lynch talks about how he how you can green up your nonprofit in your business if you are interested. It's about a 20 minute Facebook live, and it's wonderful. I encourage you all to go over and have a look at it, and you can hear a little bit about who Jim Lynch is and how he got his start, how he started the, the, this program. 1617 years ago. It's a, it's a great video. Yeah. And I think also, you know, on the whole iPad front, I always find that it's always good as, as soldiers for the environment, you know, war years sometimes for the environment I certainly would put Kelly in that category and Shay and Matt. I think that we need to, you know, put our corporations and ask them and I think most are philanthropical minded, all are, you know, environment social impact governance minded. And now regulation around ESG that folks have to follow. So always important for us and our sector to, to be asking for our corporations to do the very best that they can do to be asking our elected officials to be doing the best that they can do so be sure that you know you're raising this awareness for refurbished for renewed items and, and hopefully together we'll keep making a difference to, to all kinds of devices. So I wanted to turn to the last question that we have here and, and please feel free to add more questions to the mix. There are, there is a special that Kelly has going on there's also a new, a couple of new programs that Kelly has implemented. And so I would like her to help you to understand what you could do today to make a difference. And it's exciting the work that's happening in Texas. Kelly and please do share. Absolutely. So, many of you I'm sure every actually every one of you has at least two devices. And I'm sure at least one of those two devices is sitting and collecting dust, or isn't being used anymore. And I know that I have, I'm pretty sure I have more than half a dozen devices in this house and multiples of them are not being used. So, one of the things that we wanted to solve was what to do with those devices and help people help other people solve that, that issue, because I for one don't like sending my device out there, knowing that even if I, you know, delete all my things off of the device I still wonder in the back of my mind. What if I missed something what if there's a password sitting out there what if somebody gets a hold of it that really knows how to resurrect that information. So that's why it sits in my house for so long because I'm just very concerned about my information getting out there. So we created a new relationship with a nonprofit called donor connection. And this donor connection is an organization who manages donated electronics. Those donated laptops, tablets and smartphones get shipped to donor connection free of charge. The data is securely wiped. The assets are inserted back into the refurbished marketplace, if they are identified as usable. If they are not identified as usable they are responsibly recycled. There's a business so the other on the flip side of that if a business has a large number of computers that they wish to donate through tech soup, like 50 or more. They, we can work with them with one of our refurbish your partners to transport the computers to their location safely wipe the data refurbish them and then they would go into our catalog. Both of those donation streams allow us to continue offering low cost hardware to the nonprofits. Nice. And donor connection. So, one little last note on the donor connection piece. We are working on creating a form. It's actually for both donor connection and large donations. We're creating a form on our website. It should be live probably within the next two, three weeks. And where anyone can go. You don't even have to be registered with tech soup as a nonprofit you can be just anyone you can go and you can fill out that form and put in the information about the device that you wish to donate. And you'll get a response on how to donate that and eventually you'll get a shipping label and you'll be on your way to helping the environment clearing some of the stuff out of your house and all of that great stuff. Thank you very much. Thank you for the lively discussion. Thank you for everyone's lovely questions. And I think we've got a couple more questions and comments, everybody agrees that iPads or tablets and camera systems would be wonderful. Here's and we couldn't agree more. Let's ask for them. Let's, you know, reach out and say hey, you know, we've noticed that tech soup could use these products if you reach out and actually I receive emails from you guys about certain things. Then I can kind of fight for you guys. So, give me give me the tools to be able to really fight for you guys and all these pictures. I wanted to bring this picture back because all these people. These are actual real life tech soup people, and they really truly care about the mission of building capacity. I'm going to read another question Kelly I think you might be a good one to enter this. Can someone give me some guidance for software issues. I purchased the tech soup software package for M 365 office suite. And I have been having problems with the one note app. I was making a switch from my old account to new account with tech soup. So you want to talk about CSP and what we offer there Kelly or you want me to take it. I think that if you want to take it and I can get you a support email while you're taking it. Yeah, so we do have a team for the for Microsoft cloud services that's designed to help you with just exactly that issue. My colleague can help you over there and so what I would say is if you Kelly is going to shoot you a direct email and give you a place where she can be reached. And then either you can reach Kelly directly or you can reach me Kelly give her my email and I'll forward along if you can find the CSP email or Rita somebody can can make this happen and get you the help you need. Yeah, it looks like Gary is out but I have one more one more place to check. Get that email. Great. Any other questions. Yeah Kathy exactly we should just be working together. You know I was at the World Bank meetings representing tech soup just last week and it's just incredible I mean 50% of the world doesn't even have access to the internet and digital inclusion and capacity building for our sector. We just have to really work together, you know, share our needs, be very, very vocal and become experts in asking for what we need learning about what we need. I share your passion, I feel so committed to this work every day we get to go and work for one cause or another or another right you guys represent so many different things whether it's a homeless shelter whether it's a, you know agency that helps with our clients whether it's, you know, a sustainable sustainability organization it's just that we do good work, and we deserve good technology. And, and we certainly the more we work together to ask for the things to build our technology capacity the more we will close that gap. And as Aretha said, I think every single one of us including Aretha, we come every single day and, and, and feel very, very, very excited to offer digital equity to all of all of you. Does anybody want to know how they can reach either you or Kelly or Matt or Shay about their specific question maybe your team. I'm happy to share the hardware team alias Kelly if you could do that and as appropriately funnel that will funnel that over to the right people. To be honestly particularly about your needs we would really love to hear, we would really always looking people talk about data data data, but the data of how we can help you. That's the data that I would like to focus on and you're the keepers of that information so please take the time I know we're all, we're all busy doing good but please take the time because I think that helps. It helps us to help you and our entire sector. Well, I would, if there aren't any more. Oh, there if there aren't any more questions. It would be really, really wonderful I just want to have you guys join me in thanking our panelists, thanking Aretha was just always a joy and so lovely to work with. And Kelly, really, in particular she has been just and I think there are some people in the audience that are very, very special. They're often unsung heroes of the environment. So thank you all for joining us and most of all thank you folks for doing the good that you do and we'll see you next time. Hopefully on May 23 to talk about security with Cisco so pen that in or pencil that in and we'll we'll get you more information soon. Thank you everybody. Thank you everybody. Oh, one person has a last minute question UVC. Okay, what's your question. They may have left. Are you still here UVC. I do have one last minute question. Somebody did put bait, they're looking for Katie video equipment to be able to push our content to the internet. I don't know if we have that okay you can see wanting to know where the individuals got the iPads on TechSoup. So the iPads if you go if you follow the link and I can put it right back in. Unless everything you have that handy. There you go. If you follow that. Well, here, let me get you a better link. Aretha this one here. Let's see here. Let's use that link that one that one will go straight to the catalog. If you click on that link to the catalog and then you scroll down to mobile devices, you will be able to find the iPads and the mobile devices. And also just a quick plug on the catalog for today and tomorrow. The rest of Earth Earth Day week. We are offering a Bogo for if you buy a designated desktop. You can get a free monitor. You just need to send in your fulfillment email to the refurbisher and they will send you a free monitor along with your desktop that you purchase so it's a great savings opportunity. And on video equipment we do offer cameras now in the catalog I was just having a conversation with with our business development person on on video conferencing type information. So please go have a look since there are Cisco cameras they're mostly security focused. Yeah, but that's a really good need and we should, we should now that we have phones thanks to Shay we can move on to cameras with Kelly that's a really great piece of feedback. Thank you. No. All right. Glad to have caught that last minute question and we'll talk to you soon. Bye everybody. Bye everybody.