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Elastic Path Telecom - Keeping Customers: Reducing Churn Through Support and Upgrade Optimization

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Published on Sep 27, 2012

Watch the full webinar here: http://www.elasticpath.com/webinar/te...

Watch part three of the telcom webinar series: http://youtu.be/6VL_j_K70vc

In the competitive telecommunications market place, business leaders are tasked with reducing customer churn, increasing conversion and boosting customer lifetime revenue. However, retaining and engaging mobile and broadband customers involves more than just optimizing the upgrade and renewal process. Telecoms must support the customer relationship over the lifetime of the contract through top-notch self-service tools.

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