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Published on Oct 21, 2013
The Monarch Group today announces that it will be the first European travel group and airline to roll-out Olympics-inspired customer service training. The UK's leading independent travel group has joined forces with the People 1st Training Company to roll-out the WorldHost training programme - one that thousands of volunteers and staff underwent for the London 2012 Olympic Games and Paralympics.
The programme is designed to strengthen the Group's core commitment to customer service by ensuring that its employees consistently deliver superior experience at every stage of the customer journey. The course will be delivered across The Monarch Group, with tailored programmes for differing roles - from cabin crew to call centre staff, resort representatives to aircraft engineers. Every member of Monarch Group's 3,000+ staff will be invited to participate in the training programme.