 This is the TechSoup.org home page. You can access our product catalog at the top of the page. From here you can select a partner from the donor or company dropdown to see a landing page with all of that partner's offers. The landing page has the partner logo, a brief description of the partner's offers, and a link to more details. Then we have the offer tiles. These tiles include the offer name and image, a short description, and the administrative fee. Let's look at an offer page. The offer page includes the description of the product or service provided and restrictions that apply to that offer. We want nonprofits to look to TechSoup as a trusted resource for clear, concise information to help them decide whether they want an offer and how to use it to fulfill their missions. To that end, we try to maintain a consistent appearance, structure, and writing style across our product catalog. We avoid superlatives in other words best or easily that are intended more to persuade than to inform. The descriptions always begin with a brief overview of what the product or service being offered is. The second paragraph explains exactly what this offer includes. This covers basic details like the number of user licenses included or the accessories that come with the hardware product. For offers that provide access to discounted rates, this section would include a specific discount provided and details about paying the partner directly. After that, we include a benefits for organizations section that lists non-profit specific suggestions for using a product or service. Then we usually include a bulleted list of the major capabilities we've identified as important to our organizations. We also include a summary of available support options like email, phone, or chat support. Near the bottom is information about receiving an offer. This might include a notice for products that can't be returned or exchanged and it also tells organizations what they can expect after they request an offer. There might be other sections for products with more complicated licensing or subscription terms to explain the specific details of those terms. Those details are usually included in a second tab if there are more than a few. Organizations can request an offer by adding it to their cart and then clicking on the cart icon at the top right. During the checkout process, we check to confirm that an organization is eligible for the offers in their cart. Organizations have to remove any offers that they're not eligible for to continue checking out. Many products also have agreements that organizations must consent to to complete a request. For example, certain offers that provide access to a discount require that the organization pay the partner directly for a discounted service after they complete their request through TechSoup. After the agreements, organizations will enter the required contact and payment information and complete their request. Organizations will receive a request confirmation email immediately after placing the request. Once their request has been approved, they'll receive a fulfillment email with information about how to obtain their offer.