 Welcome to your Super Office Service free trial. Super Office Service is a B2B tool that functions like a shared inbox and helps your company handle all incoming inquiries whether they come from SMS, phone, chat, web forms, or email. As soon as a request comes into the system, it's registered and assigned a unique reference number, which is then saved in the system on the person. At the same time, the customer automatically receives an email confirming that their inquiry has been received. A reference number is also included so that it's easy for them to keep track of their request. The request is then assigned a category and is ready to be handled by the next available team member. The beauty of the service solution is that it is fully integrated with our CRM solution. This means that you will always get a 360 degree view of your customer. Let's log into the system and see how it works. When you log in, you are first met with the standard part of Super Office CRM. The CRM part of the system contains all the customer information while the service solution handles all the incoming requests. This is the Navigator menu where you can access the main screens of Super Office. To get to the service solution, click here. A new browser tab will open and you are now in Super Office Service. On the left hand side, you will see the Navigator menu. These buttons take you to the different parts of Super Office service. This screen is called the Dashboard and it is always the first thing you see when you open the service solution. The Dashboard gives you an immediate overview of all open requests. In a normal workday, you can get a lot of requests. For the purposes of this free trial version, we have taken the liberty of populating the system with four requests so that you have something to work with. To see the open requests which have not been handled, go to unassigned requests. Let's open the first request. You can see there is some basic information on the customer registered here. There may be times that you want more background information. To do that, go over to the standard part of Super Office. Now let's look up this contact. Here we see that there is an open sale in progress but nothing else that we need to be aware of. So let's go back to service and handle the request. Requests are handled through email response. When you click on reply, you can type an answer to the request here. When you are done, press send and Super Office will automatically change the status to closed. This means that the request has been handled. The message that you just sent is saved above the original message. All dialogue between you and the customer with regards to this particular request is saved together and available in the same place. This means that you can handle more than one request at a time without losing track of which request you're working on. When handling requests, you'll inevitably find that some of the same questions seem to come up again and again. You can speed up the handling process with the help of standard reply templates and different FAQs. You'll find the standard reply templates here and you'll find the FAQs here. Just select the one you need and click OK to answer the customer. We've added a couple to the system so that you can try it out yourself but it's fully possible to make your own. Some questions require you to ask for help from other colleagues. To hand over a request to someone else, just set your colleague as the owner of this request and it will appear in his or her request queue. If you need to, you can add additional information for your colleague here. Even though this is an internal message, it will still be kept together with the original request so that the full history is available. Please note that the customer will not receive internal messages. Good customer service means that a business answers all incoming requests in a timely manner. When a customer request has gone unanswered for a specific amount of time that you set, Super Office automatically routes the request to another team member or escalates it to a manager. This means that the request gets a new owner. The new owner of the request is alerted through a notification. As soon as the colleague or manager sees this, he or she is then able to immediately start handling it. In Super Office service, you can use statistics and reports to get insight into how you can improve the service you're delivering to your customers. For example, you might want to see on average how long requests stay in the queue before they are handled. Longer than expected wait times may indicate that you don't have enough resources to respond to requests or that it's taking too long to answer each one. This was just a quick overview of some of the key functionality in Super Office service. In order to help you get more familiar with the system, you'll shortly begin receiving a series of emails with tips and suggestions for what to try. In addition, please feel free to visit our community website where you can find information to help you get started, including product tutorials and how-to videos. When you are ready to proceed with Super Office service, we always recommend you use professional help to set up your system. Our consultants and partners are on standby, ready to work with you to ensure your success with Super Office service. We hope that you enjoy your free trial experience.