 What's up everyone? All right, just a moment. I'm Getting my extra screen want to make sure this is going through. Let's see Alright, just running a test real quick Looks like everything is working. All right. Let me open up this live chat right here. All right. Hey Charlie What's up, man? All right? Wow All right, plurab. What's up? Hey, how you doing so good to see you both already John Frank John Francois Okay, I hope I'm saying her right. It's a late night. Please forgive me. I'm terrible at pronouncing Asians I live in Thailand, so you should see me trying to pronounce names here. It's a bit of a challenge. Ah Swaddy cup Charlie All right dope dope dope, so it looks like we're getting a better start this new software I have been starting to use looks like it's working pretty good except for that little Screen a sharing hiccup last year. That's right Charlie. Hey Charlie. Are you out here? You're out in Phuket, right? I wasn't talking to Siri. Oh, that's pretty cool Chilling arena nice name. Hey, what's going on? Judy what's up awesome awesome so glad to see everybody already joining in this is really really cool So all right, check it out. You guys notice there's a different background I'm out traveling right now. I'm like I'm in this little beach bungalow and I'm just doing makeshift setups But I want to keep these going. I want to keep them going and check this out. I Want to try different things. I want to experiment a little bit I feel like there's just so much to web creation. There's so many different angles and aspects to it But I feel like you know, I feel like we could try different things and tonight. I want to try doing something a bit different Yeah, that's right Charlie. Okay, I remember yeah Yeah, remember we looked at your website. Oh You're back in the UK. Okay Okay, all right. Are you well? I hope you come back to Phuket. I was just there. I'm in a copin young now. Oh Happy song crown Charlie all the way from Thailand to UK awesome Definitely man. Definitely sounds good sounds good. All right. I got my my tea I'm prepared this time. I'm prepared. I need I need my late night tea. All right all right, so check this out in a This live stream we are oh, I want to check out that new site Charlie for sure Do you know what also? Okay? I was about to go into things But I do want to throw it out there if anybody has a site that wants to be reviewed or Wants to make some adjustments here live. Let me know reach out to me personally I really want to start doing some different things one of the things I want to do is I do creative direction Like that's what I do, you know day in day out I do creative direction. I work with other designers things like that And I would love to take some of that here with you guys and be able to do some creative directions some walkthroughs on Some websites even maybe some rebuilds where we could actually get into a website Walk through it look for some opportunities to make some tweaks So if you're interested in doing that in one of these live streams Then reach out to me just reach out to me directly. You could find me everywhere right now I'm gonna make it a little bit easier. So I do got an update of my about on YouTube All right Wow Lithuania's in the house would up the Nazis and Marco a Marco. What's going on? All right using travel engine plug-in with elements travel engine. I haven't heard of that one Huh? Okay, gotta check that out here. Let me let me mark this one right here. I got that mark down I got to check that out Let me know how that goes as well Malcolm Wow again UK awesome awesome Wow, this is this is Well, you know, hey really quick. Did you guys check out what I put today on Facebook? Uh I don't know if you guys saw but in the last week. I was doing something. So Recently completed Big project I was working on it's a course for designing what elements were and it was really big it was four full months like it was just full on and Like it's something I've been wanting to do for a while So completed it and I wanted to do something special for the launch but what I wanted to do was I just wanted to share some stuff to do some giveaways and Originally, it was just going to be like, okay, let's do a week and have a little bit of fun But then it started to snowball. I just have this thing in me where I just can't do things simple I don't know. I wish I could sometimes I'm also glad that I don't it's just who I am But you know, like I kept trying to take it to the next level. Well, we ended up doing a raffle here Let me share this link right here Just so that way everybody could get a chance because we got some pretty dope stuff some pretty dope prizes inside of it Let me know if you guys could see the link or if you two blocked it Let me know if you two blocked it I want to make sure everybody could check that out because we're doing this giveaway got some pretty dope stuff And it looks like more stuff is going to be added to this and that's going to be done on next week's live stream We're actually going to be picking the raffle and these prizes So I want to make sure all of you also got a chance, you know for that draw Travel engine, what's 600 bucks a year wait, what is it? Is it a plug-in travel engine for WordPress? I mean for elements work What is that? Oh? You might have to share a link with that. Okay. I see the free plug-in Wp travel engine Okay, here it is You know, let me try to do a screen share so that way we could all see I Love geeking out on this stuff. All right. Let's see here All right, this should show all right travel engine. Okay. I love geeking out on tools And I got a new tool today, too. I'll share that in a minute It's for a bricks. I'm looking forward to using that one, but I'm a sucker for for tools like this Okay. All right. He said the pricing was 300. Whoa Okay, that's for 10 websites Alright, so look at this is okay. Here's my rant right here. I'm gonna rant a little bit because This is something I personally I really don't like about these kind of pricing models right here All right, so I do I think a pricing model works like a Way away never mind scratch that. Okay. I was thinking of something different I was I caught that wrong. I thought it was gonna be like one site five site unlimited sites thing Like if we were to go to what see gravity forms, they do this All right, and let me know what you guys think does this rub you the wrong way, too but it's basically the pricing models Where let's say we only need one site, but we need all the things that come on it like, you know, it's your site you own it and you're not building a site for clients or an agency, but you want to Have all the features that you need for your website Well, if you need like the add-ons and stuff like that having to get unlimited like an agency package I don't know. I just don't really dig that right there. I really feel like I just like the the pricing models where Okay, here's everything right here. This price is for one site This is for three and this is unlimited. Don't force me to get your Your unlimited if I don't need unlimited. Okay, rant over Let me stop that a screen share So, okay. No, that looks dope. That looks really really dope Okay, we got to hear more about that later Charlie. So hit me up and let me know how that goes hmm all right So you guys saw the topic of this call all right Introvert being an introvert and Like I said, I want to try something a little bit different. All right So we're going to keep this open. You guys got questions. You have something, you know You want to ask even something you want to share or anything Go ahead and drop inside the comments or want to keep stopping I want to make sure this is fully engaging the reason why I want to do these every single week I want to open up this space for communication for connecting because I I feel like We do a lot of this alone. I know myself. I did a lot of this alone, especially in the first few years It could be lonely working by yourself freelancing Starting an agency all these things just building websites for clients if you're not going into the office every day but you're doing this remotely and You know the thing is when we're learning and we have all the resources online But at the same time, you know, we're trying to figure it out alone a lot of times Or we can't go to like the forums like you know facebook a lot of groups There's a lot of great groups out there But the thing is when you go in there, you know, you post a like a question And you just get a lot of people just firing off stuff, you know Some of it is thoughtful. Some of it is insightful. Some of it isn't and you have to sift through all of it What I want to do though is my mission is to create a space where we don't have to be alone Well, web creators don't have to be alone So I want to be able to do this every single week That way that way we open up this Dialogue this connection And you know, one of the things that was mentioned in last week's stream somebody mentioned about being an introvert I brought it up. I said, you know, like I'm like I'm introverted and others, you know We're like, hey me too. Like we also, you know Also feel like, you know an introvert and you know, I see this a lot and I feel like we could I feel like I could relate to many and many could relate to me as You know with the introversion especially being uh creative now you guys might not Know this because you see me talking from the camera even like right now on a live stream Believe it or not. This is terrifying. All right Just the idea and thought of getting in front of a live camera for me is absolutely terrifying. All right It is not an easy thing and You know several years ago a few few years ago. I would not been able to do this at all now you know, uh, I I've recently opened up about my past like in the last year. I've opened up about, you know How I got to where I'm at what I've gone through and you know where I am at right now and I decided to open up fully because uh Because if what I have gone through can help others then it's worth it And all right, so I barely learned how to use a computer seven years ago. I had no idea I never before seven years ago. Did not know anything about wi-fi did not know anything about social media facebook I didn't even know about google. All right. I had no idea about any of this stuff and from the age You know from most of my early adult life, you know from 24 to 34. I was in a really dark place I was homeless for almost a decade. I uh I Didn't it was dark, you know, it was dark. I did not know what was going on out there in the world Uh, I could not see it better tomorrow. You know, I I know what hopelessness is like and I was very fortunate to get out of that I had a chance and When I finally got help to get out of that I had to rebuild everything. All right. I had to Rebuild myself. I had to learn how to look people in the eyes I had to learn how to have dialogue and converse because I lost all that all that time so many years in that dark place Uh God, you know, I lost it all, you know, about 12 years ago. I had to start over and You know, ever since I was young it was I was always shy. I was always introverted it was hard for me to talk to people it's hard for me to connect with people and When I I had no choice this time I had no choice in order to get better I had to learn how to do this and It took a lot of walking through and comfortability now I learned that and I keep walking through and I still limits the ongoing process Doing this as a web creator and working with clients Having productive meetings having discoveries Strategy sessions being able to be a leader in a team and in the company all these things that took a lot of work And I do believe that this all could be learned and taught. I believe that it could be developed, you know, there's I look at I love business development. I love it and I joined business development groups and I went all in on it First when I started creating websites, I love just building websites. I love learning front end development WordPress design but then I went into business development because I I knew that in order for me to grow and get to another level I needed to understand the business side of things when I got into that What I found out was business development was mostly self-development It was going in it was working on the limited mindsets and limited beliefs It was learning how to walk through more uncomfortability Even I when I want to withdraw and go to my comfortable place, which is just By myself and you know, like behind the screen to get out of it And you know, I just want to put it out there to let everybody know that, you know, you're not alone with it And this could be something that you could work on and to grow on now real quick. I want to catch up on the On the questions if anybody has a question and if anybody look at check it out Does anybody here have a challenge talking with clients and prefer to just do emails With clients instead of actually having face-to-face zoom calls talking about a project and so on If you do drop in the side of the comments, you know, just to let us know we're not alone All right, because for me for my first years forget about getting on a call with a client Especially talking about it and you know, like I'm inside these like business development groups and I'm learning from people They are saying hey You got to get on a call and right away. You got to start talking about money That is I mean all these steps are really hard I don't want to push anybody to jump too far too quickly. It is gradual steps But I do have some tips on how to take those gradual steps Pess I hate emails Yeah, I know, okay, I just got to highlight that Pess I know I do now I used to love them. All right. I used to love them Uh But I cannot do a project any any more now without a live call without a phone call Uh In a in a live call like okay, if you are just doing emails right now now First I'm not going to knock you be very successful doing it But you could be doing a whole lot more you could fix a lot of problems by being able to learn how to talk And communicate with clients on videos for a lot of things All right, pentola. Good to see you too. Good to see you too. Okay. I'm just catching up on the comments right here All right, so here's the thing when we when We are just you know, not being able to talk to clients. We're missing out on a lot of opportunities First off, have you ever done a project with a client? You had a client. They said, hey, this is what we want A b and c they give you this big long dossier of like this is what we want And you go out and do it you get 50 payment for it. You start the project you finish it You send it over to them, but then the client disappears Like has it ever happened to you where the client just goes like it's happened to me and my earlier days It used to happen happened a few times Being on the other side of The other side of the table where I hire people for you know creative work I understand better now why somebody disappears thing is somebody pays you 50% That's quite, you know, it doesn't matter if it's a little or a lot. It's money It's an investment and they're hoping to get something out of it There's a reason why they chose to spend that money that they disappear There's a reason and most likely that reason may be because It was not what they were expecting and they might have just figured it's better to take a loss That's a very good chance and here's the thing we could avoid that by learning how to communicate with clients Because what they do write in emails and the communications they do in emails could be a lot different than what Then if we were to talk with them and be able to ask them questions All right, let's see what we got going on in here All right, this is This is the question right here. I was I'm really glad Jean Francisco brought this up. I really am said going by emails and LinkedIn connection And not being able to use the proper words or sentences to get the attention of prospects All right. I I've I've seen this a lot I've seen this a lot from non-english Creatives from non-english speaking countries Worried about, you know, not being able to speak proper English not, you know, having that language gap that language Barrier right there and I could say that I've worked with many awesome people from different countries where the language barrier Was not really there. I live in Thailand. I work with Thai clients. All right Like sometimes I work with clients and they don't understand what I'm saying it I barely under but we sit there and we figure it out and the thing is There is there's this mutual respect that happens. There's this connection that happens and there there's this There's this understanding now. Nobody's looking down and somebody can't speak English properly That's not going to happen What people want when somebody is hiring a creative and they're hiring somebody to come and build a website They want they don't they don't want to worry You know, they just want to know that. Hey, they got the right person That person is going to deliver and they don't have to worry They probably got tons of other things to worry about and the last thing they want to worry about Is this problem? They don't want to have to direct it They don't want to have to go back and forth and it to be a big ol headache So that whole language barrier, that's not a problem. That's not the issue I believe that that is something that we could put on ourselves for Something to hold us back because I got tons of reasons For me to hold myself back if I allow myself to do it I had at least five reasons to not do this live stream tonight Five reasons at least I could go off the top of the head. I was already thinking reasons to talk myself out of it I stuck with it because I'm committed to doing this and I was just like, hey, I gotta walk through it You know, this is part of the uncomfortable growth All right Let me catch up over here. Anthony Anthony says he had two clients that paid 50% of return Two years later to complete the job after going to five and realized the work was far greater See, why would the client pay 50% and leave? You know, most likely the client didn't know what they wanted. They maybe had an idea But like They're trying to get that, you know, they just didn't they probably weren't ready yet You know, and they needed to Move around and figure stuff out. That's what that sounds like to me. I'm just guessing here But I'm guessing that maybe that client wasn't ready and possibly Having a deeper conversation with the client Maybe could have like, you know, maybe could have helped them out So they didn't have to leave them waste two years because imagine that two years Man, you know, what kind of business do they lose in two years? What did that really cost them? You know, there's there's yeah, there's a lot to it, but You know, it's little tiny steps now Rubin what's up, it's okay, man. It's all right It's laid over here too. That's why I got my nighttime tea and you guys gotta forgive me. Sometimes I start rambling. All right That's it too. It's Anthony. That's who they were being cheap. All right. Yeah, that that's a big problem as well See, they don't know what they want. They don't know that they need to invest You know, they're being cheap. Yeah Well, I hope uh, you charge them a whole lot more when they came back And yeah, Andrew, uh Andy, what's up, man? All right phoning people always Okay, awesome, man. I'm really glad you brought this up right here, Andy. All right I don't like to call people on the phone either personally. I don't like to give phone calls either Uh, only because it disrupts my workflow. I rather schedule a call Unless if we are at the end of a project if it's towards the end of a project, uh Then I wanted to get on a phone call right away Especially if there is a little bit uncertainty on their time on their side because I want to make sure we get to the finish line quickly And that everything is really clear and going back and forth on emails Man that could eat up so much time like we could lose weeks in a project where we could have a 30 minute call and Just solve all the problems and just get the agreement right on the same track and bam But the discovery calls so I'm really glad you brought this up because this this really was difficult for me for a while, man For a while discovery calls were so difficult. I will never forget it. I fumble I did not know what's asked. I would say things and I just kept messing up and messing up and messing up inside of it I remember some I walked out of there some of them I felt like I was losing the client's trust, but that didn't happen You know, even though I felt like when I got out of the discovery called client Even though I totally botched it even though I messed it up completely I felt like I lost their trust. They're they're probably thinking to like who do they hire? But that didn't happen Like they continued like they were on track, you know, they still trusted Uh Then all of a sudden out of nowhere, I'll never get this I'll never forget this. I had a discovery call with a client And it just went so smooth. We're on point bam bam bam Everything was so smooth and I got off the call. It was like 30 minute call And we were good like everything flowed and when I got out the car the call I literally had goosebumps. I had like I was just I felt this rush like whoa How did that happen? Like it just the right questions came out Like everything was right there. I could tell this client was looking at me like an expert And you know what that all just came from practicing over and over and over. It's hard the very first Several times not even a few it's going to be hard for a little while, but every single time it gets better and better Uh, now there's all kinds of definitions of what an expert is Blair ends He defines inside win without pitching manifesto He defines the expert as somebody who knows how to ask the right questions And when you're inside a discovery call, uh, we're looking for a few things All right, the most important thing we're looking for is a problem that needs to be solved Like that's that's top like listening. What problems does a client have the client's going to come and say, oh our website sucks It's slow. Da da da da they're going to say all these surface problems, but What are the clients real problems? What are the real pain points? And inside of discovery call, I got to try to discover those I got to dig down and the only way I could dig down and find those is by learning how to ask the right questions It took a while, but this is what helped me out to get there. All right Here is here's my my my tips right here. And what I still do to this day now I never take a client call even if it's just a 15 minute call Without writing notes first preparing the structure and an outline. I always start off the call Uh I write down the bullet points. What are the goals for the call? Try to keep the goal short Don't want a long call. Don't want to you know overwhelm a client with nonsense I keep it short. Maybe about two to four Goals for the call and then I structure the call Okay, we're going to talk about this we're going to talk about this and then we're going to talk about this And I keep that right there in front of me because a lot of times on the call. I'll get stuck I'll my brain will just freeze like I'll just get lost Or the conversation will go in the wrong direction The client might start talking about something completely irrelevant And we're off track when I notice something is getting off track I look at the list and we follow that list And if I get stuck I go to the list And that's it and I try to keep it just on that and then inside the call and make sure Before we get off the call that I hit everything on the goals So that way I that way it's productive that way I'm valuing my time and valuing the client's time as well And it helps me to to stay focused and have a productive call Do that on every single call and they'll start to get easier when you start to do discoveries The discoveries are going to be quite different because the discovery is a bit more strategic Is a bit more trying to figure out what are the problems the client has And you know what is like the the goals of their their customer, you know, there's actually two kind of discoveries You got the first discovery, which is you're trying to discover What does the client want and how much should we charge them? All right, we're trying to discover that so that's like the initial consultation discovery where We're just discovering what the client wants in order to get us to To the proposal stage And inside that call that very first call we want to find out first How big is a project? What is the scope? What is a client's budget so that way I know what to charge them and I got to ask the client in that call You have to start asking them, you know What is the budget? What what do you have for a budget for this project? You know, we normally charge this much for this project. Is that within your budget? We got to get that clear in the call and the timeline If we get the project then we schedule the discovery, which is the strategy Part of the call that way we can make sure You know that we're on track and that we're going to help them succeed. All right So let me catch up over here. You guys still here What does pentola say solution is to work with their worst content So that they see it that they get annoyed and they rush to fix it Oh always andy dude, we've had calls before like, you know Uh for everybody else out there andy's uh, uh life box pro member and dude, you are super likeable person, man You're going to do great on calls with clients. You just have that that that good energy So you're going to do great and calls man for sure It's just getting used to it and just walking through it, but definitely Creating those lists and the outline helps out so much and that is for anybody It doesn't matter where you're at inside this world if it's difficult Speaking, you know, if english isn't all that great or whatever it is Try that out, you know and have that and don't worry the person on the other side. They're going to be more They're going to be more Confident they're going to Feel more trusting being able to see you and talk to you You know, they are If they aren't then they are not the client that you want to work with But it look it I have to hire freelancers sometimes sometimes it's for some graphics work some You know other stuff, you know other creative stuff and When somebody says okay, well schedule and have a call. I know I'm talking to somebody who Is serious, you know somebody who is going to probably offer value When somebody just wants to communicate by email and I ask them. Hey, let's have a quick 15 20 minute call to see if we're a good fit I want to make sure we're a good fit and if they don't want to have that call like no, we don't do that Uh, that right there makes me feel You know, I feel like I don't feel easy, you know, I don't feel even if it's not for a big budget. I don't feel like, uh confident, you know, uh Think about it like every time you spend money you get the buyer's remorse. Everybody gets buyer's remorse You're going to have a far greater chance To have buyer's remorse or for your clients to have buyer's remorse if you're not talking to them and You know, like Connecting and seeing if you guys are a good fit All right. Pintota awesome question, uh asking for quotation Give them a fixed price or a range so When I first have that call and I want to find out their budget I give them a range at first. I use a couple things. I do range I do price anchoring and then I qualify so My flow is, you know, first I listen I'm writing down my notes and I'm writing down how big the website is getting kind of an idea about the company about the business are they There's this there's this Potential client seem like they might be like a new business like, you know, it's just them or it's just like a company With all of that I'm listening and when it's time and I got kind of an idea Sort of an idea of the scope of the project the size That's when I drop it on them and I want to ask them about the budget So I tell them that, you know, normally we charge about this much For projects about this size, but it could be anywhere from here to there Let's say I'm going to price it like I'll say like look at normally for a website like this We charge at about $10,000, but you know, we could Wait, I would say about $10,000 But it could be anywhere between five and eight up to 10 or even more Is that something within your budget? And that's going to get the client like really right away I'm going to see like the clients either going to do like, oh, yeah, that's okay Or yeah, no, I was expecting something like that or they might say I thought it was going to be a lot more Or they're going to say, oh, no, that's way more than what we're looking at You could tell when it's way too high for them And then when they do that, you just like if they say, well, that's way too hard You just ask them like, well, what were you, you know, looking for what budget do you have to work with? We could always reduce the scope of the project So first thing we're doing inside that technique right there, there's price anchoring All right, when you price anchor, you put the price first when you set the price first When I say normally projects like this start off at $10,000 I price anchored that price at 10k That is going to be the number that's going to have the most focus The client is already going to be thinking 10k and that's where the discussion starts When I give them a price range, that's where we start to gauge That gives them an idea of like, okay, it's going to be around here The anchor is going to be a little bit higher And then you qualify to ask them, is this something that's within your budget? And then you just sit, all right, check this out. That's the other thing This is hard for me to do because I just have a tendency because I'm uncomfortable talking about money It is so hard. I had to do that over and over and over and over And I wrote a script, by the way, I wrote it out. All right So if you guys want to take this, write it out, practice it, do it because this will work for me And I learned this from somebody else as well And then when you do ask like, okay, uh You know, is that something that's within your budget? Don't say anything. You got to sit there. Just be still Be straight Don't don't give in. Let the client first respond. Look at their reaction. Look at the Body language because that's going to give you an idea if it's way above their their budget That's okay. It gives you a chance to find out what it is. It's better to do this than to Take all the time on a proposal And not hear back from the client wasting your time or to put together a proposal and then the project be a lot bigger and You know, you can lose out on earning what you should be earning All right, guys, you have a good one as well All right. Oh, sorry. I'm sorry. I kept your your comments on for so long. I kind of just went off there Ah, and he says power silence for sure for sure Jason. Yeah, this is similar to agencies displaying pricing on the websites You know what? Okay displaying pricing on the websites This is all right. Check it out. I'm about to experiment with this this year. All right last year I experimented with Neaching down and I niched down very very hard didn't really work well for us All right, and I learned why it didn't work. Well, niching down works well for others and it doesn't for others You know, then there's different ways of doing this different models Uh, I'm going to be trying something different this year. I do want to create packages I do want to productize a bit more And I do want to experiment with actual pricing models on the website So I'm going to experiment because I want to see what kind of results what I get I know what kind of results I get with bespoke custom work I want to see now what else I could get with this different approach Does anybody else do that? Does anybody else here put prices on your uh on your websites? Pentola. Yeah. I mean you're right, man. I can't say either if that's the right move or not I I kind of feel like this is going to be up to you. I know some agencies that do have pricing models on the websites They're absolutely killing it. I know freelancers doing it. I'm talking about making very high six figure incomes All right, like I got a mate that does just divvy websites. That's it He his prices aren't that high. He has packages on his website And he crushes it very high six figure income. It works for him I think what it is is having your own business model and finding out what works for you for finding that business model I mean, there's not a one fit Size, you know, it's not a one size fit, you know for all for for a web agency or a freelancer And let me see, uh Our ex-jail anders has a question All right. First off, thank you so much, man. Thank you so much So what is your experience with companies that value their own products and service? Do they also value? Oh, okay. It's getting cut off. It says do they also value Your work equally? I mean, that's a good question. You know, we want to work with clients that do value what we do A good way you're going to find out if the client values you is first Are they going to pay what you're asking for or are they going to try to ask for discounts or something like that? but also just in the I think it's in the partnership, you know, like It took time For me to work with clients that value that where we have that equal value where They are valuing what we do and it's different. It feels more like we're working together It's not like, you know, like do this do this do this you can see how it is in the communication So ideally we want to partner with someone who values us equally and look if you charge higher prices They pay for it. They're going to value it. All right Trying to catch up. I'm getting a little sleepy here guys. Uh Yeah, I guess maybe I should get some caffeine tea It says so night time for the the late night calls. All right, anthony, uh, let me see He says I do somewhat asking them what their budget is and start at a certain minimum range All right, uh, try this try starting at a maximum range Anchor higher You'll get more For sure No doubt about it said higher prices start there They want to go down more Reduce the scope. That's it. You're going to earn more Jason often thought if prices are displayed either exact or websites from Still comes they might feel okay. This is cutting off Then they're prepared to pay that amount. See that's right. Uh, I mean Look, I want to test with that also, but I think if You know, if you put your websites or $10,000 on a website, you know client messages you for they're going to be Expecting $10,000 website. So that could be a bonus. Uh, the negative is Don't put $100 website on your website. Don't do that right there. Uh, because you'll get the wrong kind of clients All right, I'm going to start clowning around Uh cloud fair stream video All right all right, so Joel is asking about a cloud flare stream video as a hero background video, uh for any cdn I mean cloud fair you're going to get good results for Uh, my thing is I would try not to use video backgrounds on head on heroes. I would just try not to Uh, if it's for your own website, you know, you can make that call you can do something else down Below the fold but inside the hero part. It's always going to be a bit of a challenge. Uh For a couple of things it's always going to hit on the performance even if you have everything optimized But also for the usability as well things are moving taking time to load Uh, it's just not going to be that great of experience. I've seen some really awesome websites they put these videos inside their banner and It's it's uh, it's a tough thing. I mean unless if it's absolutely necessary I think bunny cdn is supposed to be really good as well. I've heard a lot of good things. I would check them out too Uh, they have some good stuff going on Uh, cool. Could you I hope I got it right? I hope I did said pronouncey pronouncing I can't even pronounce the word pronouns. See that's another thing too, you know Like we're talking about being an invert uh introvert and You know kind of like looking at talking to clients as an introvert are doing this Uh, you guys can hear the way I speak. I I I had to speak to pediments as I was a kid Like I just say words wrong. They all would they I have to concentrate Really hard in order to pronounce the eight things correctly So for anybody who thinks like ah, but I'm not in a english-speaking country They might not, uh You know, they might not want to talk with me Imagine being from an english-speaking country and have her problem speaking english Yeah, see I got all these reasons as well to not get on calls with clients and to fall back into my introvertiness, uh But it's all good. This is this is why we do what we're doing here right now Uh, let me see What do I say when somebody wants a discount? Oh, yeah, I don't like that word. I don't like that word for my services Uh You know, I just tell them that look it we can reduce the scope if you don't have the budget Uh, we don't do discounts. You know, we're not uh You know, this isn't walmart, you know, uh, no, I don't tell them that I don't tell them that on the inside I'm like Like really, you know, I don't feel respected too much. I don't feel valued when somebody asks But when I hear somebody tell me though that they want a discount It means that budget is really important. So first off, that's a red flag if a client is Very focused on a budget if that is their primary concern, it's a red flag All right, even if it's a long-term one and the reason why is the client's head might not be in the right place You know, there might be too worried about money They might have money problems and not worried about the business side and what they need to execute in order to get done What they need to get done So listen to that red flag and I would just counter them or well You know, do you have the budget for this if you need to reduce it? Well, we could reduce the scope We can maybe, you know, take out this feature or you know, and you can do that later So that's how I would counter with it I wouldn't say what I'm thinking For sure. The thing is too. I understand clients. I like discounts too as well. Like I'm a sucker for black friday I'm a sucker for deals, you know, I do like to if I miss a deal You know, it's just but you know, it's because of my background as well too, you know I didn't broke most of my life So, you know that even though Things have gotten a whole lot better that you know that brokeness has been with me my whole life Still kicks in, you know, so I try to empathize with the client empathy man is is a very very, uh It's a very valuable Asset to have as a creative All right. So pentola jeffrey is the work with your customers done When you deliver the website or when you offer assistance Let me see. I'm trying to understand this question uh I might need I might need this question and rephrase right here. This all sounds like work I mean, uh All of it is work You know, if I'm assisting a client Okay, you might need to rephrase that I'm not sure and I'm just kind of tired right now. So Yeah, if you can rephrase that one, I'd love to come back to it Okay, anthony. So yeah, uh, the the lower range. Okay, I got it All right by minimum range. I mean to say that is the lowest I'm willing to start All right, that is that's awesome, man. I'm glad you brought that up. Uh Does everybody here have an mle. Do you know what your mle is? The minimum level of engagement that is the minimum that you would take a project for Gotta have that set that number If it's anything is below that it's not worth the time because here's the thing If we take projects that are below our mle We do that It's going to take away opportunities that we could be doing for another project that could have the right budget for what we need To carry on our business All right guys, you know what I'm kind of draining out right now. So with that I'm going to be wrapping it up If anybody has any questions Dropping in I'd be glad to help out and look at I just want to End it, you know, I wanted to open up a bit and I'm probably going to be doing it more because uh You know the reason why I started doing this originally like You know, I always want to like create tutorials like I learned a lot I'm grateful for everybody that has done tutorials because you know learning how to build websites on my own learning how to be Front end developers, you know self taught it couldn't have happened They have people more creating content and helping You know if there weren't places like stack overflow where I could go and find problems If there weren't places like youtube where I could learn and follow tutorials That helped me out and I wanted to do something always to give back But look I'm terrified of this, you know being out in public speaking in public being here on lives Is terror it's not easy for me. It's very very difficult But to me it's worth it walking through that difficulty and what started this was when covid hit When everything shut down in 2020 And we're locked in I saw what was happening and I felt people's pain And because of my own past and you know going through being homeless like I know Sarvation I know what it's like to not have food for long periods of time. I know what it's like to have No hope to not being able to see a better future. I know what it's like to sit down and give up on life And I saw that happening. I saw and I felt people's pain And when I saw that I saw what I know what web design has done for me. I started with nothing without knowing anything Put everything I had in the computer And and just learned and did it and started it and I've built an amazing life with it And I know that this could be done because I'm not some like computer genius guy that was able to just You know been flying with this it has been a whole lot of hard work and grinding, but it's possible This is possible. And so when 2020 hit and all that Hope was just lost. That's when I started the building businesses for Building businesses with Elementor group. That's when I started doing calls like this. We started doing live calls group calls We started doing things to help out people who wanted to change, you know, who needed who had no choice But to change careers and do something different. And that's when I started creating content Building communities and I wanted to do this because I believe that I believe that this could be learned that with hard work dedication and a bit of obsession that a career could be built and web design And so look at I don't know where I'm going this right now But I want to open up more because I know that there's still a lot of people out there that you know that are struggling Not knowing what to do unhappy with where the rat I'm knowing that they could do anything else and I want you to know that you can't You know, you can't this guy can do it. You can do it for sure. All right with that. Is there any other questions right here? Let me check real quick Yeah, it's all good pentola all good. I'll get I hope I'm sending your name right, uh Ah, okay pentola is about a browser inspect function for a web designer. Okay. I'll I'll come back to that But I do have one Check out Hubrify All right. I Hover No, just hover fine. All right, drop that inside the chat right there. That one's for you. That's what I use as dawn for inspecting Let me see. Cajal says do we have mandatory trainings for clients after the project is completed? Okay. All right. Cool. That's a great question right there. Uh mandatory trainings for clients after the project is completing Complete or offer that as extra First I am focused on trying to get the client on our maintenance plans. All right. That's always a top priority and a goal for Uh, every single project we want the client to be on our maintenance plan All right, maintenance plans is what helped me to scale my agency. I was stuck for a long time But doing maintenance plans and getting that recurring revenue is a game changer It'll give you a whole lot more freedom financially If the client wants to do things on their own and they don't want to be on our maintenance plan Uh, that's all good. It's training is extra. All right. I'm charging for it. That is time That's me sharing my expertise and then also we don't know how quickly the client is going to catch on I try to avoid trainings. I really don't want to do Too much trainings with clients because I really feel that if a client needs training They're not focusing in the right areas, you know, they should be focusing on the business Not on playing with the website. They should get somebody like us to help them out. That way they could grow their business Uh, but if the client does ask for it, let's say we're in the top. They give us a scope We want these pages these functions, uh, and can you also provide training? I'll include the cost of training in the overall price and I make sure I factor that in Look at at the end of the day. I'm gonna do what's best for clients. I'm flexible I don't restrict, you know, I'm gonna be there to help out. I'm gonna be honest with them Uh, but at the same time I empathize I try to understand and I try to be flexible and You know, if they want to do it by themselves and they don't want maintenance We're here when they're ready and a lot of the times. All right. First off over 90, maybe 95 clients take us on our maintenance plans uh The remaining few the one out of 10 that don't Half of them usually come back soon and say, yeah, can you go ahead and take the silver because they'll come back and ask questions A lot of times if a client doesn't the client says just train us We don't want to do maintenance or pick monthly to try to do on their own Uh, most of the time they're going to come back and say, hey, this isn't working. Hey, we did this in a broke Hey, and that's what we just gotta say. Hey Look, I'd be glad to help out. This is really good for you to take us on our maintenance plan That way we can help you out And uh, usually they'll sign up for because then they got to see the value give them the chance to see the value How do I convince a client to get on the maintenance plan? Good question? Pitch it from the very beginning Right off from the very beginning guys Don't wait till the end of the project or anything right from the very beginning in the proposal say we got maintenance Uh, you know, we take care of the hosting the security You take care of your updates backups all that stuff Make sure your website's healthy fast secured and you're good to go and you get support You know sell them on support Support is the big one. All right. People want support. All right and neils ask, uh, let me see Oh, that's awesome. I'm so happy to hear that neils. Oh awesome I'm so happy to hear that. I love hearing when somebody's starting a new web design business Especially a It's a creative couple. That's awesome. I hope I didn't miss any questions. I want to make sure I catch everything But it's not letting me scroll up All right, it looks like we caught everything guys. I think we're going to wrap it up now. All right Look, I really appreciate everybody for watching. Uh Man, this is awesome. Even if this is cool Even I'm we're doing this every week by the way and I got some guests coming on So in the next ones that we're going to be doing I'm going to start bringing some guests on some other web creators some other content creators some agency owners Uh, that way we can do it from perspectives We can learn from each other because there are a lot of people doing amazing things out there And like what we discussed earlier, there's not a one size fits all Some of us do well putting our prices on our website Some of us do well doing custom bespoke projects some do well productizing and using the Website as a service model. I want to start diversifying The information that you're getting so that way you can see different You know what works for different people and that way you can see what works for yourself But most importantly give you all the chance to engage With other people that are just really crushing it got a lot to offer a lot of value to give All right, let's see here. Happy Songkran Charlie. All right ready to go play Songkran Oh, thank you, Michelle. Awesome I appreciate that Anthony asks is there a difference between maintenance plan and support plan? Uh For me, I support is one of the biggest values in the maintenance plan. The maintenance plan is automated It handles itself for the most part the support though to be there for the client And you know that part right there. I put them together now I just got a really quick identified before we jump off On maintenance between maintenance and additional work additional work is additional work That's paid for the client messages says hey, we need a new page bill That does not fall underneath maintenance and support support is hey Our mobile menu button isn't working or hey, we're getting this warning when we go to safari That stuff right there that happens. It's like, okay, we jump in let's take a look was finding out Find out what's happening fix any bugs a new request. No, we that's that's totally different That needs to be paid for so that right there is separate And Uh pentola, do we have a newsletter? Yes, and it is getting started now. So uh go to Let me see here For the newsletter, just go to our website. By the way, the new website is being built oops See here That wasn't supposed to happen I got my coffee mug or my tea mug Hi There we go. You go through our website for the newsletter. So we're gonna start putting some more stuff some more content a lot of updates Uh, you know, there's been a lot of the updates happening in the wordpress space lately There's always some but there's some been some really awesome stuff ACF new 6.2 a lot of security stuff going on So definitely check out the newsletter because I want to start keeping everybody updated with all these Uh-oh, did we lose audio and video? All right, everyone. Thank you so much. I'm so grateful for you all joining And I'll be back again next week next week. We got the raffle by the way. All right So definitely get your ticket on we're doing a raffle live here next way We're going to be giving away some awesome stuff. All right, everyone. That's it Uh Neals, all right, I'll answer one more question. Uh, do you typically have clients in thailand or from somewhere else? Both we uh, at first it was everywhere else But we got a lot of Thai clients now because our agency Uh went up in the rankings like we're in the top five and clutch for thailand for web design for ui for e-commerce Uh, so we got we did really well over here. So we attract a lot of really good clients here in thailand We've worked with some awesome awesome Uh clients over here right now. We're working on a project. We're about to complete which I have been super excited for Okay, thomas one last question for sure, man. All right, let me see Which one of your videos would you recommend an absolute beginner to watch or maybe not even your videos? But other channels, maybe oh wow Oh man, that's a good question You know what? I want to say I want to put some thought into that absolute beginner to watch You know the thing is when you're a beginner you want to Learn things the right way Like you want to learn the best practices ah I can't say right now. Let me put some thought into that. Let's circle back to it next week, man Let's circle back. I want to put some thought into it I do want to leave you with this though as a beginner This is what I learned what helped me out. My first mentor taught me this I was trying to learn so many different things. I was trying to learn a bunch of different coding languages I was trying to learn all this stuff and my first mentor. He was uh, he's an old school web developer He just laughed at me. He just said he's like choose one thing and master it You know choose one thing and master it and I did that And that was the thing that changed my path You know, I I chose css. That was it. I obsessed over css. I mastered it Uh, and then it went to design So look at yeah, I think we got to go into that a little bit more. I'm a table that all right So I'm not going to forget about it's going to be on my mind. I'm going to table it and put some more thought into that All right, everyone All right, cool. Hey, thank you all. I really appreciate you all for being here and see you guys next week