 Hi, my name is Simon. I'm working alongside Emma as a care and support broker in CPST in the Northern area. So in terms of coming in from a different industry, I think first of all, the thing that scared me the most was learning a new job remotely, you know, during this pandemic. However, I have been really fortunate here at West Sussex to be able to shadow colleagues both remotely and in the office and be working in a very supportive team. As for being in a different industry, I had experience of both the insurance industry for 30 plus years as a broker, and also worked in a customer services role in the charity sector for three years. So there are many transferable skills from both those sectors I worked in, which made the transition easier and an enjoyable experience. Prior to my interview when I joined here back in April, I looked at a Glassdoor review, which mentioned the great culture at West Sussex County Council and how a particular person enjoyed coming to work and making a difference to people's lives. And, you know, having experienced that now myself, I, you know, I completely agree with that. In terms of the sort of key skills that have helped me, I think it's very much continuing to be customer or person focused, very important to keep lines of communication open, communicating effectively with both customers, their families, colleagues and stakeholders to deliver the appropriate service. I've also had experience of caring for an elderly relative. So I found that I was able to empathize with customers and their families. In particular, one very positive conversation I had with a customer over a care package and also discussions with a family made me realize that this was sort of my vocation and that, you know, I could do this role. I think you always have doubts when you first come into a role, but I found as I went along, you know, things just fell into place and it felt the right place to be. In terms of areas where I'm developing and how I'm getting on, I would say that the main area of expertise at present is respite. I've been the point of contact for families in the booking process. This is, it's been challenging at times, but it is also very rewarding, especially when you've assisted a carer who is in urgent need of rest from their caring role. I'm also building up relationships with other team members in adult services, such as social work and placement teams. And this has been a productive experience. I can certainly say that working in CPST is fast paced, but one thing I probably have had to learn is there are some processes where maybe several different people involved and they can create a slower progression of the process compared to my previous business role. However, the teams I work with at West Sussex are all striving to improve these processes and improve the customer journey, which is all really positive and it's great to be playing a part in that. And just to reiterate really the variety of work, no day is the same. And also the training, the training is fantastic, the mandatory on the job training and the teams are, you know, very supportive of each other and new and senior staff work very well together. I can certainly recommend working for West Sussex and I hope some of you out there will come and join us.