 We're a small independent garage in north Wales in the village of Tremont near Vale of Clwyd. We specialise in Mercedes-Benz and we're part of the Bosch car service network. We do any repairs, servicing, major repairs. Here at Tremont garage we've got seven, seven of the staff of myself, eight altogether, working here, some in the office, some in the parts department, mainly technicians in the workshop. The technology on the cars now is quite advanced so quite often you spend lots of your day diagnosing on a computer, looking at lots of actual values, fault codes, processing, looking at different values really. It's quite demanding and also if you're looking at perhaps running the office as well, the management skills and what have you really. The national approach standards have definitely helped us with the standard that we deliver with customer services, management skills and skills in the workshop. The fact that the review during three years is very important as technology progresses so quick now. It's important that the standards are reviewed also when people like ourselves from industry are feeding in our needs, so it's more tailored, it's beneficial for our needs really. They're valid and current for today and we're more efficient then. It definitely has a positive impact on our business.