 Hello and welcome to MySociety's Fix My Street demonstration. This is part 3 and we'll be looking at how a user council can respond to reports immediately once they've been submitted. So what you're going to do, you will come up with this page or your perfect branded page for your council. Click on all reports, go down to the name of your council which will probably be the only one listed. However, as this is a staging site, we do have a number listed. I reported in Somerset County Council's area so I will click on this one and it will take me to a range of reports. As you can see these are all tests such as tests for our moderation system here and the test we did earlier today. I'm going to click on this one here, the large pothole on the road. Now it's very easy for your team to provide an update. All you need to do is update it here and then give it a state. Now you have a state of open, investigating, action scheduled in progress, duplicate, unable to fix, not responsible. This is perfect for when a district council gets a report and they want to send it to their county council or fixed. In this situation it's being investigated, it's going to click investigating. You can choose to upload a photo of an update which you probably wouldn't choose to do as a council. Then the staff members name who I won't want to show and to alert you of future updates. Now in this instance I'm going to keep it ticked and I want to know if any other resident gets in touch, say any updates if it's worsened or if it's been improved and post. We can now click on this pothole, report and see that we have our update here. The pothole was fixed so I can put another update explaining that this has happened and change the state to fixed. Now I probably don't need to be alerted to future updates as it has been repaired and again I don't want to show my name publicly. I'm going to post and it comes up at the top with a nice green fixed marker. If you have any further questions on how to update a report please let us know. If not the next video will show you our moderation tool which is an easy way to change any reports sent to you if inappropriate or rude in content.