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Defining the Future of Customer Service

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Published on Jul 5, 2009

Customer Service Expert Frank Eliason discusses the changes happening in the world of customer service and the approach he has taken at Comcast to support customers. He explains the natural evolution of technology and customer care and the benefits of that evolution. By viewing social media as just another avenue for communication, Frank focuses on how he and his team can resolve customer issues without having any other agenda. He also gives tips on how others can be successful.

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