 Hello! I live on Louis Bolero Street in the center of Toulouse. I work at Toulouse Technologies, a company that produces aircraft parts. I have to set up to work at 8.30 a.m. My children go to the local elementary school. I have to drop them off in the morning at 8 a.m. But I'm not here to tell you about where I live, or where I work, or even where my children go to school. I want to talk with you about my daily commute. More specifically, I want to tell you about all the problems I had last week. I'll start with when the car broke down, and then the traffic jams, and the weather. You see, if I paid attention to the risks and managed them, I could have saved myself a lot of trouble. How? That's what we're going to find out together in this new unit about ISO 31000, because I'm going to need your help.