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From Level 0 to IT Support Lead

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Published on Jul 27, 2017

Speaker: Jason Miller

Getting started in tech can be daunting. There are so many questions: Do I have enough of the sought-after technical skills? Can I troubleshoot on-the-spot? Can I read “geek” and translate to English? Will I advance in my career with what I know? This talk will go over my journey from a level 0 tech at Lawrence Berkeley National Lab to my current position as IT Support Lead at Thumbtack. I will discuss all the technical skills I learned were most vital along the way, but I’ll also cover the non-technical skills I used to advance my career.

Presented at the 2017 MacAdmins Conference at Penn State. Visit http://macadmins.psu.edu/conference/r... to access slides and videos for this and other MacAdmins sessions.

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