 We're going to do a factory reset on an Android device, in this case a Motorola device, although this should be the same on most devices. Go ahead and click restart and then hold down your volume down button. Most people will tell you you have to hit the power button and the volume down button. That's not true. It's just the volume down button. Hold that down until you get into the boot loader and then you hit down on the volume button until you see recovery mode. At that point you click the power button. This will bring you into recovery mode. You'll see the dead Android. It says no command. At this point you have to hold down the power button and then quickly tap the up volume button. That will give you the menu here and at this point you can use the volume buttons to go down to wipe data factory reset. Click the power button. Choose factory data reset. Click the power button. It will wipe all the data from your device and it will be like a fresh machine. At this point you can go and click reboot system now.