 So you're in a workshop, you've got it all planned out, you've got your agenda for the three days, and you're right in the middle of day one, and your client decides we want to change the entire direction of the workshop. Well, what do you do? The first thing you do is you expect that it's going to happen beforehand, and you're prepared to improvise. If you know how to design a workshop on the fly, then it really doesn't matter if your client completely changes their mind halfway through. And I assume every time I go into a workshop, if it's a leadership retreat or if it's a design sprint or it doesn't really matter, I assume the things can go off the rails and I'm not going to panic. So the best thing you can really do is just assume that this is going to happen and be prepared and be trained to deal with things changing on the fly.