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Published on Aug 13, 2015
In this video, you will learn how to configure a virtual phone number (DID number) with multi-ring, voicemail and a voice menu (IVR). Learn more here: https://www.virtual-phonenumbers.com
Unified VoicEmail (voicemail) is a mailbox in which callers may leave voice messages, similar to a home answering machine. In the case of Virtual-PhoneNumbers.com, recorded messages are immediately forwarded as a voice file attachment to an email address that you specify, allowing you to retrieve voice messages wherever you are.
Virtual-PhoneNumbers.com allows you to record or upload custom messages that are played to the caller when you are not available to answer the call. This message can give instructions to the caller to leave a voice message or may provide other available options, such as listing alternative contact phone numbers.
The Voice Menu or IVR (Interactive Voice Response) is one of the most important features of a PBX phone system and allows callers to interact with Virtual-PhoneNumbers.com by pressing keys on their own phone. This means that callers can route their calls to the correct agents or departments and receive the information that they need, 24 hours a day, without the need of costly human agents. For a business, the implementation of a Voice Menu will greatly improve its customers’ experience and reduce its operating costs.
Virtual-PhoneNumbers.com allows you to customize your Voice Menus by recording or uploading custom messages that are played to the caller. Typically, this message would include information pertaining to extension numbers to connect with people or departments.