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Suncorp Group Limited lowers the cost of bringing in new business with IBM ECM software

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Published on May 30, 2012

Headquartered in Brisbane, Queensland, Suncorp Group Limited (Suncorp) is a financial services company that provides leading insurance, banking, superannuation and investment brands in Australia and New Zealand. The Group employs close to 16,000 people and serves approximately nine million customers. For the fiscal year ending June 30, 2011, Suncorp recorded a net profit after tax of $453 million.

Inefficient sales processes and missed opportunities
With multiple data silos, Suncorp Group Limited had a fragmented view of its customer base, which obscured cross-brand sales opportunities and delayed deal closings within lines of business.

Unifying customer information enterprise-wide
The company centralized customer information across brands and automated sales processes using IBM FileNet Content Manager and IBM FileNet Business Process Management software.

Cross-brand sales, faster deals
With the IBM solution in place, Suncorp efficiently shares customer information to identify cross-brand opportunities and slash the time and effort involved in closing deals.

For more information about IBM FileNet Content Manager, visit https://ibm.biz/BdFq5R

Visit the IBM Enterprise Content Management website for more information about our business solutions: https://ibm.biz/BdFqXz

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