 My role at ASB is Senior Business Process Manager, focusing on improving customer experiences. I've attended three courses in the last three years. Business Writing was the first course and then Communications for the last two. So I was aiming to improve my communication skills, both written and verbal. The people delivering were incredible. Nick Reid and Roseanne Giddy were amazing. They're experts in their field. The courses have helped me with my presentation skills in terms of written communication and getting some business cases to management. It's great to learn off other people as well and to understand that other industries have different perspectives but sometimes they have the same challenges and issues that you do.