 This is Think Tech Hawaii, Community Matters here. Aloha. My name is Matt Darnel with Compto.Cloud, joined here by Greg Jackson, as always. Appreciate Greg having you here. Today we're going to be talking about nonprofits, and in us dealing out in the marketplace with nonprofits, we found that there are six main issues that they always encounter. It seems like every nonprofit has at least two or three of these issues. So we're going to talk about those six issues and what solutions that we found that people actually use at the nonprofits to overcome those challenges. But as always, we're going to start off with current events. And for everybody out there, they probably realized that we missed last show, and there was a little weather event going on that turned out to be not so much, but it's amazing in the technology world. You always have to have to be ready. It still amazes me that they're not better when it's so close at predicting where it's going to go and what it's going to do. And I would just think the insurance companies or all those weather channel, they just wouldn't be better at it by now, figuring out where it's going to go. So I'm just so glad that it was a miss. It turned out to be a bunch of rain and wind and not much else. When was that again? Exactly. Which one? Hurricane Lame or the other one? Yeah, so when you look at what North Carolina happened, I mean, the match, if that happened here, that would be horrible. Yeah, customers trying to prepare, calling us, you know, so we were busy. Absolutely. Okay, so late breaking news we wanted to cover, not on the agenda, but Uber just had a huge settlement or a fine? Well, so they had a follow-up, right? So in November of last year, they had some kind of breach of just under 60 million accounts. And we're talking drivers and writers. And recently they said that they've kind of cut it down to about 20 million. And the detail, you know, there's more details coming out, but basically they paid $100,000 for them to delete the data and to not say anything. $100,000 to the people that stole the information? So what you're saying is crime pays, yes. Okay, okay. And that doesn't seem like very much money. No. For 20 million, I mean, depending on what they got, if it was just first name, last name, you know, you can get that in a phone book, right? But if they got credit card information, they got home addresses or writer details. Exactly. Yeah, I mean, things can get really, hopefully it's just account information. I mean, you remember at one point Uber was getting accused of being able to track people from their phone. So that data was being, you know, compromised. So what's interesting is that you can find this information online. You can look at some of the details. But it just goes to show you that people still need to be aware of the apps that they're using. We talked a little bit about some of the apps that you're using for like VPN, protecting your data. AWS had some issues where they had data leaks. So even the big boys that have lots of money still suffer from this stuff. It's amazing. And, you know, my theory I tell people is anything you punch into a computer, anything you punch in on any site, pretend it's public. Yeah. And really think about it. Like, and Facebook, you have Facebook account. Do you have your birthday show up when it's your birthday? So there's two things I do. One, first thing I do is I don't make everything public. So you can go and privatize your account. So if somebody, if you go searching for me, you'll find an account. And then that's kind of all you'll see. And the second thing is I do obfuscate my personal information. So you put false information there? Correct. Okay. All right. See, I just showed nothing. Right? I mean, there are people. Even when you say your birthday, like when you're, you know, you're buying a bottle of wine or something over at Long's. And what's your birthday? And there's like 15 people in line. Like, really? Is that what we're doing right now? Yeah. So there's just so much information out there. Anything you put out there and have that there. Anyway, so what's, what, so with, with, is there a fine from Uber for that? Yeah. So I know it's developing right now. Yeah. So it's in the middle of, you know, kind of finalizing what the actual leaks are. They're paying out. They're making like $168 million in payouts. To who? To the people affected, like account holders. What that looks like, I'm not quite sure. I don't know if you had to have been part of the lawsuit or if they're just going to like naturally say, okay, well, we know the list. So we'll just, you know, include you in it. So $100 and $100, how many million? $68, I believe, yeah. $100 divided by $20 million. Is it $8? Something, yeah, it's not much. So you get $8. $8. If it was averaged. And then you figure that probably lawyer's fees get taken out of the $100, you know, to maybe $100 million. Yeah. Who knows? It's just crazy as far as that. And this whole concept of having one credit card for everything that has, you know, $5,000 to $20,000, whatever the limit is, is just days gone by. I still remember my grandmother, whenever she would go to the store, and for younger viewers, when you had your credit card, you'd put it in a machine and then they would like do an ink thing over top of it. Carbon copy. Yeah. And she would want the carbons. Yeah. And I didn't understand what it meant. She'd eat them right there. She would obfuscate her carbons. But today's world, you put your one credit card, you want to buy some little thing, you know, $200, $300. And now, who knows what they do? Even when you're going through the drive-thru. I mean, I really pay attention to the attendance. I don't blame the attendance. Not everyone's like this. I don't want to, you know, create a scare. But those folks have been known to take and store credit card data. So, you know, they've done some research. And if you can see your card being used, you're good. If you can't see your card, so you hand the attendant your card and then it kind of disappears for longer than, you know, a minute. I don't know. I mean, I start thinking bad thoughts. Every restaurant I've ever been to, you put it in a little thing, right? Who knows what they're doing with it, right? And then you get up to talking to them, oh, where do you guys live? And they can, you know, it's a social engineering. Find out where you live. Oh, about when did you graduate from high? Oh, you went to that high school. So did I. When did you graduate? About how old you are? Oh, is your birthday today? You know, when you're free. When's your birthday? And all that. And then within, you know, a minute conversation and that kind of a setting, they could find out, you know, 15 things. Oh, what are your kids' names? You knew in town. Where'd you, you know, where'd you previously lived before? Anyway, so it's, That's part of PCI compliance. That's exactly what they do. They say if you have so many pieces of data, even if they're in, you know, like if it's reduced down to just a name, and then you, the whole PCI compliance process is to prevent from linking all the data so that you have a whole person. And the PCI is protecting, if I gave you my credit card information, how are you storing it to deal with that? Yeah. So that's why, I mean, at Comtel, we don't store any credit card information. People that want to pay by credit card, they either go through a third-party service, your QuickBooks, and the QuickBooks sends us the money, or every time we email them a form, they fill it out, but as soon as we run that credit card, we shred it. We store nothing like that because we don't want to be responsible for having that. And then people email that and information, right? And email, you know, very, very few people have encrypted email, encrypted email, you know? So anybody can sniff those packets. So it's very scary. Anyway, so protect your data, know where you're putting it, and anything you put, you pipe it to the computer, pretend it's going to be public, think about doing it again, think one more time, and then put the data in. So let's go ahead and talk some other current events. So drone, this drone magic, this was a video that I had seen. It was in China. They had a thousand drones in unison. Let me go and switch to the video to show you what that looks like here. And it is pretty amazing that if you didn't know it, you would just think it's CGI to have that kind of a thing there. And see all those numbers, all those data, those are individual drones. And this is apparently the largest display. See, I would think that would have been, something going across. So there's one computer controlling all these drones, so they're relatively autonomous. They're pre-programmed of what they're going to do and have that. And then they're talking to each other. And when people start talking about micro nanobots, and this is just the beginning of having that. And it's just going to get smaller. And it's going to get smaller. And it's going to get smaller. How big do you think these are? They're normal sized drones, maybe two feet across. So they're not the $95 drone that you buy down at Best Buy. But to have that kind of coordination, the winds blowing, always making constant corrections is really amazing to me. Imagine if military aircraft and tanks could all be controlled that way. Wouldn't that be crazy? And when they start talking about self-driving cars, when you start from a stop sign, the first car goes, there's a lag. The next car goes, there's a lag. The next car goes, there's a lag. But if the cars are, when they start, that's the next great breakthrough. I've got an autonomous car, but I need to be talking to the other cars in front of me. When I'm going to stop, it shouldn't depend on a sensor in the car behind me. Oh, the brake lights went on and the distance closing. That car should be able to tell me I'm stopping. And there needs to be some kind of standard, like English language writing, letters or something very standard, like airlines. All across the world, they all speak English. You could have a Chinese pilot going to a Chinese airport. They speak English, as far as where they're going, that kind of thing. Well, you know what Elon Musk says about AI, right? What's that? The problem with AI is that we have to augment our brain so that we can keep up. So imagine that, right? We've got AI in the cars. They're driving themselves. Somebody ends up taking control of the cars. They get ahold of data, GPS coordinates. So even he's nervous and he's a manufacturer. No, I mean, the Terminator movie series was, you know, for people my age, I'm 50 years old. But you look great. I look great, right? I look down a day over 47. That was the worst thing that perhaps happened for AI. What do they call it? The moment of when they're self-aware. It's not singularity, is it? Yeah, some kind of thing. Yeah, when they're self-aware. They go, you know what? Humans are more trouble than they're worth, right? We can fix ourselves now. We're smarter than them. We're stronger than them. We're faster than them. But let's get rid of these darn humans, right? It's just a matter of time for how that kind of thing. So I thought that I was really kind of a neat video here. And also, and this kind of goes to the same thing where we have, there's smart everything. What video are you showing now? This is the smart, smart furniture. Okay. So you have a small room and, you know, this movable furniture is not a new thing. But now it's, you could just say, Alexa, I want to work out. Right? And all of a sudden the room reconfigures itself to give you room to that. You go, Alexa, it's dinner time. You know? Or even smarter now. Because Amazon sells microwaves. That was one of their huge big announcements, right? And that is so smart. I mean, that is just so brilliant on Amazon's part that I bet you, they know how many times you press the popcorn button on there. And they know that, well, you ordered 15 bags of popcorn. You pressed the button 12 times already. They'll send you a message that says, hey, you know what? You're probably running low on popcorn. Do we want to reorder some popcorn? Yeah. Or whatever you're doing. If you go on defrost a lot, well, that means you got a lot of frozen food. Let's give you some of those ads. Just smart, smart, you know, those, I mean, next is going to be refrigerators and how often do you wash the dishes? Okay. Well, we need, you're probably running low on dish soap because of having those. So it's just those kinds of AI. Only reorder when there's a coupon. But yeah, just having that there and having that central repository of data and then computers just do what they do. They just compute on that and have it there. So really a fascinating development. I thought that is just brilliant. And then you could, you just tell your Alexa, I want to defrost this beef for 16 seconds and it figures out, well, you don't have to look out and I don't know how to defrost something on my microwave. I know there's a defrost button. But then you have to be real careful. Yeah, right? Because you'll end up cooking it. I mean, defrost, I think is lower power or something. And it's just surge. Yeah, exactly. It's like, okay, I don't know. I just cook it, you know, and then it stops. You got to flip it and, but just to automatically do those, you know, how the Alexa can tell you, hey, your popcorn's done. You know, just though that kind, kind of thinking. I wonder if Alexa could control my Instapot. I bet you it could. Hey, you know, there's got to be interface with that. So again, my name is Matt Darnell with Comptail here. We're supporting your tech. We're going to take a minute break here and come back and be talking about nonprofits, the six most common issues that we find and the solutions we have a lot. This is Think Tech Hawaii, raising public awareness. I just walked by and I said, what's happening guys? They told me they were making music. That's you. I want to know you watch my show. I hope you do. It's on Tuesdays at one o'clock and it's out of the comfort zone and I'll be your host, RB Kelly. See you there. Aloha. My name is Matt Darnell with Comptail. We're back here after the break. So we want to talk about nonprofits and the kinds of things that they have issues with. And the first one, I think that affects most every nonprofit is funding. And the way that usually works itself out is nonprofits are set up generally for annual type of costs. Yeah, let me help you out with this. So what we typically see, especially with the customers that we've been working with, is that because of the funding, they have either really tight annual budgets that regulate how they spend their money. And the next one is their donations that they have. So they have to write grants, they get donations, but that might be one time. It might be seasonal. It might be every so many years. So what we really like to do is to work with our customers to find out what their budgets are. We want to help them kind of stretch out what things are going to look like in the future. So what we've been doing is really a job with our customers, which I personally like, is being able to sit down and not just talk tech, but to be able to talk budget with our customers. And I really think it's important that when you're looking for support, especially in the nonprofit sector, that you're finding somebody that can actually talk dollars and cents and not just tech. I think it's super important to be able to say those things. Yeah. And with that, what they don't like are big-ticket, unexpected types of things. Because that means they've got to go right and write a grant. They want something that is going to allow them to budget. No matter what happens, I know I'm going to pay $4 a month. You know the other thing that happened? What's that? What's happened to us is that even if they get a big-ticket item, if it's not in the right category, in many cases they can't move the money from one account to the other, even though they might be able to shift the money. That's huge. That's a great, great point because it has to be spent on people. It has to be spent on marketing. It has to be spent on this. It cannot be spent on IT. So what we're able to do is provide all you can eat, support. It doesn't matter what happens to your computer. We will fix it, virus, backup. We've got everything taken care of. There will not be any kind of work that we've spent. So funding is a huge, huge part of that. Second thing is another big one. Is this government regulations and compliance. Yeah. And all the different kind of things they have to do and a huge one that we help people with is HIPAA. Yeah. This is really big. So regulations can dictate. In some cases they can help with the budgeting because we've got some customers that require HIPAA compliance, which means that we've got to encrypt the data. We've got to help them lower their cost. And when we lower the cost, is there still security embedded or included in that new technology? So we've got programs that you and I have been proposing to our customers that help lower cost and increase security. And those are huge wins. And when we talk about encryption, it's not just with the data we call it in motion and at rest. That's right. So if somebody walks into your office, if you need to be HIPAA compliant, and HIPAA is with the health care, information portability and accountability act, I think, yeah. And so any kind of, if you've got information about someone's past, they might have a bloody nose, you know, three years ago. I mean, any medical type of thing is supposed to be, have these kind of work. And most of those documents are signed. So they've got to keep them. And if you're a child, you've got to keep them even longer. So encrypting hard drives. So if I walk into your office and I steal that computer, take out the hard drive, plug it in another computer. It's even worse than that. We've got some customers that have talked to us about USB thumb drives, slaved hard drives that they use for centralizing their data storage. All that has to be locked up. You kind of walk through and you go, okay, that's an issue. That's an issue. I mean, back in the day, you know, the military used to super glue USB ports and serial ports and parallel ports. You know, that was there. That was the only way you have now. That must have been the Army. It was all high security. Because the tools weren't there to centrally say no more USB plugs. And there's ways around it. I mean, you know, if you get some guy in there that brings guy or gal, you know, puts in their own card, get USB ports. And so that's when like intrusion alarms. Like when somebody takes the case off the computer, I want to be notified. And we never want the PC to be turned off. Because as soon as it's turned off, well, now we don't know where it is. It could be anywhere. So, you know, what level you have with that. Because we know if that computer's on and we've never lost contact with it, I can guarantee you had never left that spot. Where if it's off for an hour and it goes back on, I can't swear on a stack of Bibles of what happened to that computer, where it went. Now at some point they'll be geotagging on, you know. Well, they have, I mean, they have programs that have been around for almost decades now. Compute Trace is one of those things where it's embedded in the BIOS. You can't remove it. Really, really nice stuff. The problem is only going to cost you 30 to 50 bucks when you buy the device. Really, really great. So, a lot of things you can do for that, but it's one of those things you got to begin with the end in mind. And we have a lot of experience dealing with those types of things. All right, third thing here is, it's one of those issues that if you had to have a problem, if you had to pick a problem, this is the one that you'd want. And that's, you know, growth. You know, all of a sudden, you know, you've got these people and they started off, you know, real small non-profit, two or three people, and all of a sudden it's 15. And they've lost complete control over who has the information, what information. You know, they, they, they, I mean, we have people, they had a, they got Road Runner or they got Hawaii Tell, so their domain that they use is at spectrum.com. And with that, they can't get rid of that because too many people know it and, and, and just from information, you know, they literally have cords strung across the floor and they don't understand why the Wi-Fi doesn't work and, and, you know, every now and then, you know, they, they lose data. There's no backup. So, so you haven't, having that growth is a huge problem. Yeah. So there's, there's growth from the employee standpoint, so from staff. And then there's growth from when you're a non-profit, you usually, you usually have patients. Maybe you have children. Maybe you have elderly. Maybe you have just plain old members. But we can help with all that stuff. We can help with the technologies used to communicate. I've worked with churches to be able to reach their congregation. There's so many things that when you talk about tech, your technology company should be able to walk you through and help make sense of the business decisions that you're making. Even if they're not the ones executing, but you've seen it. We've been in some of our conversations with our customers. Sometimes we don't talk about everything that we actually provide them. Sometimes they call up and just ask for technology advice. And that's the kind of vendor you want. Yeah. And it could be with the phones. We started with three cell phones, but now that doesn't work anymore. We want to be able to do different kinds of things with people. So yeah. So if you had to pick a problem again, that's probably a good, good problem to have. But that's when we can give somebody a menu. When you get a new employee, it's going to cost, you know, $30 a month for a new computer to monitor two screens. And it's going to cost $6 a month for this. And it's a very logical way. They can budget. You don't have to go to Dell and buy that computer and fix it yourself. So it's just a menu that onboarding cost is. That's a good point. Some of the stuff that we've been helping our customers with have been not just budgeting, but being able to give them a wide enough variety menu so they can choose the right products, given their budget. And we've done everything from extremely low budget to really, you know, pretty decent budget. A $3,000 MacBook to, you know, $300. Yeah, exactly. Refurbished kind of thing. So growth is really a huge thing. Okay. And this kind of talks to what we're talking about is onboarding new people is a tremendous challenge. We just had this a few days ago. And volunteers, training your volunteers. How do you do that efficiently? How do you not, you know, spend all night and day figuring out who's got what cell phone and who's got what? And that's just logistics. What about usability? Right? I mean, that was the thing you brought up the other day with that, which was great. If you have a lot of change in a particular role, how easy is it for you to get that person spun up? Yeah. And everyone kind of looked each other. Oh, I don't know. That's kind of complicated. It's simple. Yeah. Right? I mean, we were at a church and we were talking about the receptionist and they wanted, we're redoing their network and their voicemails, we're going to go to email. We said, well, let's talk about that. You know, we know that that, I said I'd been here like three or four times. Every time I've come, there's a different, God bless them. They're volunteering their time at the reception desk. Yep. How many of them are email savvy? Are they going to, then they go, you know, I don't know. Okay. Do you want to train them on email? Every single one. It's a lot simpler to, if you have a blinking light on the phone, and press the voicemail button. Long-term efficiency wise, you want to get it in your email. And that's the consultative part that I think is goal when you're selecting your vendor. You got to have somebody that knows enough about your business, the technology and your workflow to make sense of some of those situations. So just a simple thing. Can they check email? And no. Most of them couldn't or weren't trained on that. And then you have a volunteer. They probably get some relatively sensitive information flowing through there. Do you want volunteers? What can volunteers see versus what can staff members see? Right. So all that security and how do you slowly turn the dial on a new employee? You don't want to give them the keys to the castle day one. But you slowly give them a little more access, a little more rights. So being able to say that, maybe have four different access points. Week one, you get nothing. If we still think you're saying after week two, we'll give you some access. Maybe read access to some things. And then week three, after that, if you've been here a month or two, we'll give you this. And after three weeks or three months, whatever is appropriate. It's like the reply all, right? How often do you give one of your employees the, oh, you can send to all employees? Yeah, exactly. No, thank you. Okay. So this is huge. Out of date software. I've never gone into a nonprofit that told me we're up to date on everything. And I can understand their dilemma. Do I want upgrade, pay the upgrade to Windows 10, or do I want to feed more children? That's easy. Yeah. That's a real easy, I want to feed more children, right? So how can we help people that say they have some Windows XP that hasn't been supported for three weeks? That's just saying. Yeah. Yeah. That's real. It's a nonprofit we've gone into. We go into. We're like, that isn't, and we both look at each other. Yep, it is. Yeah. It's an old compact proserio. It's like, wow. It still has Gateway 2000 on it. Yeah. The monitor is discolored. Yeah. So we have programs that for 10 bucks, you're able to upgrade to Windows 10, and we can manage it. We can maintain it. So a lot of different things with that. And lastly here, paper-based processes. There's no nothing scanned. Everything is paper-based. So that's a huge issue that we found with nonprofits. Yep. We talk about HIPAA compliance because we got record retention. We got written policies. We've been able to talk to them about where you're going to store it, who's going to have access to it. Yeah. So that's absolutely huge. So again, this is Matt Darnell and Greg Jackson. I appreciate you coming today, Greg. Yeah. So if you have any questions or you're just interested in something you think you're a nonprofit, you have some of those problems, we'd love to help. We'd love to help people. No charge. Just give us a call. 356-00-00. That's area code 808-356-00-00. You can ask for Matt or Greg or sales or somebody, and they'll be glad to help you. We appreciate, you know, what all the nonprofits do, and this is kind of the way that we give back. So aloha. Have a great day.