 Welcome to Digital Asset News. Take the top stories in cryptocurrency and digital assets and bring them down to bite-sized pieces. So next up we're going to go over a question of the day and this is from Andrew and he's got a problem with Voyager, which I could not answer this question, so I reached out and listened to the response. So let's jump in the office. So everybody, welcome back to the office. We've got the cue of the day. So the question actually comes to us from Andrew and he talks about it and says, hey Dan, thanks for all the videos. Welcome. I do my best. He says, I know you're always pushing Voyager. However, I must say I have nothing but issues at the moment. My assets are literally stuck there. Their policy regarding withdrawal transfer is five business days after your asset purchase. However, I have deposits made on July 30th that still have not cleared. Now keep in mind this is a couple of days ago, probably three days ago. And so I want to transfer my Bitcoin, ETH and others to my ledger, but simply can't and support offers no explanation where time comes from. So I reached out to Voyager, my very limited contacts, and they said, yeah, sure, we'd love to answer that question. And why don't you just talk to Steve Erlich, the CEO, said, sure, why not? Why don't we get him on here? So Steve, welcome. Thanks for coming on. And that is the basis of the question. I'm going to rephrase it just to make this simplified. So when someone deposits cash in their Voyager account, the policy for digital asset withdrawal is five days. So why is this policy in place? And why does sometimes it takes a little bit longer than those five days? Okay, it's actually the reason why cryptocurrency exists. And I think it all deals with the banks. We run an ACH. Everyone who brings money in, you connect your bank account using something called Plaid, which is pretty much what everybody uses in the FinTech space. We have a payment processor that moves the money from your bank account to our bank account so we can buy the crypto for you. The problem is the ACH system settles on three or four business days. And they have timelines from when you can upload and when you get, you batch it and upload it to the processor. So if you deposit your money on a Saturday, there's no chance of uploading it to the bank until at least Monday evening, because they don't do it first thing in the morning. It's a set time every single day. So the reason why then we have the policy is that you deposit your funds, takes at least three business days to clear through the bank. And that's after we approve it. We've got to approve it first. We don't automatically approve everything. We actually make sure you are who you are and bank account matches your name and all that stuff. So there's a lot of process that goes on it. But we have to wait three business days to get the funds. So we make sure that money comes in and clears. Meanwhile, we're actually buying the currency on your behalf right now. And we're actually spotting the money. So that's what our instant deposit is, is that we're giving you that credit for that money and allowing you to buy anyway. So we wait for that money to clear before we allow you to actually remove the crypto from the platform. It's just being safe. It's being secure with your own assets and the company being secure with our assets. Yeah, Steve, I got you. So that was that that was the thing I got. So when I signed up, I remember I signed up, I used the app KYC AML, and then I connected my bank account via Plaid. And then from there, I was able to make purchases of cryptocurrencies. That's and that's what I remember. And I haven't taken anything. I mean, I've only taken a couple of things off, but initially I didn't do anything. So that's the big deal. We can go in there, connect with Plaid, buy those cryptocurrencies we want right now. But it's going to take us five days because of the banking system. Yeah, big bank. And you know, that's why, again, that's why I always come back to why crypto makes sense, because once you're in the ecosystem and your cash gets converted from cash into a cryptocurrency, that's why we recommend, you know, we really push people to convert cash to a stable coin and we're offering interest on all those stable coins with USDC, the 6%. And you're like, we want people in the ecosystem because if you want to take your USDC and spend it somewhere, then there's no holes. There's no time frames on it because it's just the initial time frame entering the ecosystem with your dollars. So eventually we're working on the debit card. So you'll be able to spend your USDC as well. Yeah, and two things. So I know it's mostly ACH, Automatic Clearinghouse. There is wires available, but not too much. Or is that misconception? You can email support if you want to wire. Wires are a great way to get instant access to your money. You could pull your crypto off the minute your wire hits and you buy. That's automatic. The problem with the wire system is your bank will probably charge you $25 or $30. It's a pain in the neck to do and many of them have limits even on that. You know, I've been a banking customer of Wells Fargo, Bank of America, City Bank for years. And each one has different fees and limits on the account. So you might be small and you wanted to pay $30 for a $5,000 wire, you're paying too much. So that's not a great system either. That's the banks. That's the banks for you. And that's just how it is. Okay. So the second question is building up from that one. Thanks for the answer. So why can we only take about half the digital assets off the platform? So right now there's around, we've got around 40, somewhere around there. I think 21 we can take off, like the big guys, Bitcoin, Litecoin, Bitcoin Cash, other things. But things that people are like hot right now, Cardano and VeChain for example, which is half, one of two of those just can't do it. So what's going on? And at some point, that's going to be available. And why is that? We're working hard every day to keep adding coins and the protocols to add coins so that you can actually withdraw or deposit on both accounts. And the deposits are just equally important because we want people to bring assets on because we offer interest on a couple of those coins like Cardano today. But people who have Cardano somewhere else can't bring them on yet. So we're working hard. It's just a matter of writing to every single protocol and making sure that we do it, we test it, we QA it, goes through our security process, everything, and that takes time. But our goal is to get every coin to be able to transfer in or out and make it a more accessible system for everybody. That's our goal. Sounds good. Yeah, because everybody on the channel is different. Like I got a spectrum. Some people are like, I need it all on my ledger. And the other ones, the other side of like, I don't care, it's making money. And there's always people in the middle. So I had to ask the question. Okay. And then lastly, I'll say that in yesterday's vid video, I talked about exchanges and these wallets, they really work for us. So it's not the other way around, you know, and I said, go to where you are treated best. And so for all the different applications and different wallets and exchanges that are out there, this is somebody's talking to everybody right now, listen, go to where you're treated best. I've been treated pretty good with Voyager. When I've asked the questions to customer support, it's been 12 or 24 hours. And I got to say, that's a big thing. Also, if you noticed, Steve is here. Steve is a CEO and he sits down with us to give us the answer. So when you look at different options out there, just remember this video. And that's all I'll say about that. So thanks for coming on Steve. And then the last thing I want to share with you, Andrew, who the question came from, he actually gave us some feedback. So I'm just going to tell you, and this was just yesterday. So he said, Rob, just watch the video. Thanks for the shout out. Can't wait to see the CEO interview. Sure. He said, definitely holding on my casos updates in my funds. And it looks like the ACH deposits are still pending. But it has been five days, six days. And then we talked about what that dealt with the bank. So that would answer the question. He says, they had some kind of problem with their recurring buys for four to five days. All of mine rejected from ETH to Bitcoin. I'll be giving you another go at this as my funds arrive. And I check my account. And every single day, I've had the same three come out, which is Bitcoin, Ethereum and B chain. So I know they're working. Just sometimes there's a little glitch. And this goes to everybody right now. You can never be perfect. That's just how it is. We try for perfection. Sometimes we just don't hit it. But he does say this, on the positive, my two limit buys went through on Cardano and VET today when the price dropped in my target. So that was excellent. Customer service seems to be more responsive as well. Give me more detailed answers. I think this app and company have a lot to offer. I just think they need to tweak a few things and they will be champions. So that's what he says. I love that feedback. But look, I think, you know, I appreciate you having me on really do. I love speaking to customers, current customers, future customers. A lot of them try, you know, I get LinkedIn messages, I get telegram messages from customers and try to respond to everybody. Twitter, they tag me in Twitter and ask me questions. And we really try to respond to everybody because we are, you said it right, we are here because of the customer. Our job is to always get better every day, deliver service to customers. And this is when you talk about crypto, it's a decentralized network. And if we're not doing the work and trying to deliver the best product for customers and best service for customers, we shouldn't be in business. You know, there's no reason to be in business unless that's what you're going to do. So we're accessible. I'm accessible. I would say to all your listeners and watchers and hey, if you want to reach out to me or the company, just go to Twitter. Happy to answer questions. I try to get to almost as many as I can every single day. You know, watching sports now that it's on, I can watch sports and answer questions. Watch it before it disappears, Steve, watch it before it disappears. I know. It's looked in, I'm a big baseball fan, big New York Yankee fan throughout the New York area. Sorry to all those other fans out there. But you know, who knows if we're going to get through this season. I don't know. Hey, it's a good point. We'll see what happens just like the cryptocurrency market in general, right? Here's a bonus question. I was on Alex Maschioli's show and then I was researching it and I saw that you were on the same show as you and John Mangerian. You talked about something where you said that there were exchanges, FX you were talking about, how they were giving traders 100x leverage and they were saying, you know, shoot for the moon and they were getting blown out like crazy. And you said that is the wrong strategy. And you talked about how education is key. You brought on John and you said we're going to team up for market rebellion to do some type of teaching for trading or something like that. I have never, I haven't heard about that in this space as far as like teaching the customer to be a better trader so they don't get blown out because I see it in my field of time. People are, you know, stop losses are getting ran over, they're getting wrecked and just like a continuous basis. So is that what's going on? Can you speak to that? Yeah, we were so excited to have John and Pete and Dirk Muller as part of our team now and its investors into Voyager. And the whole reason was to get set up so that they built our APIs to bring an education to the crypto markets. John and Pete are two of the most knowledgeable option traders in the marketplace. And they really started to learn and doing a great job on the crypto side. And they have a whole team of people willing and helping people learn how to trade crypto. To me, it's so hard to get a customer. We put so much effort into getting consumers our job is to actually make them successful. You know, we're supposed to be here to drive wealth and success, not always get new customers. And I said it on that show, I've seen that 100 to 1 leverage game before. It's a recipe for disaster. It never ends well for consumers. Less than 1% of those that take advantage make actual money. And all those exchanges and folks want to do is just keep taking your capital. They're not there to be your partner. They're there to take your money and put it in their pockets. Our job is to make you guys money, make all the customers money, especially in the environment we're in today, you know, zero interest rate environment, let you earn money on interest, be successful traders, can't be, there's no one better to teach than John and Pete in the market rebellion guys. Should be out over the next three or four weeks, you know, be live to the market. And I would recommend everybody go test out that platform. And you get the same through that platform, you get the vote, you can link your Voyager account and trade right into your Voyager account. So it doesn't get better than that education, trading all in one place. Sounds good. I'm not a trader. And I've talked about it many times in my channel, this investor, but for the smarter people, they'll sign up for that. So fantastic. So Steve, thanks for stopping by. I really appreciate it. And we'll be watching. Looks like a good thing. Thanks for having me. Appreciate you taking the time, letting your audience learn a little bit more about us. Okay, hope that answered Andrew's question. Just for the sake of knowledge, if you look in the description of every one of my videos, there's going to be a link. It's going to look like this. And what that's for, it is going to link into my exchange fees and wallets. And it's just a breakdown of everything that I have or am using or have used in the past. And it kind of just breaks everything down. So like you've got the Celsius, the Voyager, my one, two punch, we just talked about a lot. And it goes over the different fees. We've got Coinbase, Gemini, Binance, SimpleSwap, Kraken, eToroCrypto.com. And somebody just don't recommend. I'll just tell you off the bat. But it's got everything that you really need to know as far as like the fees and then what the APR rate is. At the very top, you don't have to use my affiliate links. You can go right to Voyager and download the app. You can go right to Coinbase and sign up. But if you use the links, it'll give you between 10 and 25 dollars, depending on what you sign up for. So go ahead and give that a shot. Since we're here, why don't we do a scam of the day. And again, if you look in the description, there's a link that's going to look like this. And it's going to link you to scam of the day. And the reason I did this is because I was tired of people getting screwed out of their money. So we created this because there's so many scams. And hopefully it's, I mean, we've got a rid of some, but there still are a lot. And we just have to do our part, right? We do what we can, when we can. And let's just take the very last one here. And I'm going to show you what to watch out for us. We're going to click on the link. It's going to take us to this nonsense right here. Yeah, there's Vitalik just talking about whatever he talks about, which usually goes over my head. And what we're looking for is first we're going to take a look at the comments. There's no comments. And that's very strange for a video that has 53,000 views. So I don't know what's going on there. And then also what we're looking for is an asymmetrical giveaway. So it says here, and this is a legit video with Vitalik Buterin. And he's probably saying something smart. But what we're looking for here says to participate, send us between one to 100 ETH or send us two ETH to get 200 back. So that's what's going to happen. So for every one ETH you're going to send, they're going to give you two back. That's not going to happen. That's an asymmetrical giveaway. And that's a scam. So don't just take my word for it. You can contact through Telegram, the Ethereum Foundation. If you, if you see one with CZ Binance, you can email Binance. If you see one with Brian Armstrong, sure you can email Coinbase. Good luck getting a response. But no, seriously, usually able to give you some kind of response and just ask them, hey, you guys giving away free money? No. You guys giving away free beer? No. Free Ethereum? No. And they're going to tell you no. But don't just take my word for it. Do your own research. But if you do believe me, there's something you can do. Very easy. Just dislike this. Click on these three little dots right here. Click on report and then go to spam misleading and little drop down box action, scams and fraud. Click next and then just say, Hey, this is a scam. And then click report and you're done. So hopefully we can get rid of that and go forward. Now remember, you are probably very savvy and I'm sure this, you wouldn't fall for this, but there's a lot of new people coming in and we really do need to protect this space because YouTube is not going to help us. That's all I can say. So that is it. So look, if you like this types of videos, there's going to be two videos are going to show pop up on your left and right. Don't know what they are because YouTube has control of that. Just like maybe the scam ads you saw in the very beginning or middle or end, I have no control over that. That's all YouTube go complain to them. And that's all I got for today. So thanks for sticking around. Really appreciate it. And I'll see you on the next one.