 Hi, I'm Sweeter and I'm the Product Manager of Superoffice Service. Today I'm going to show you a feature that allows you to very quickly get a full overview of all the pending requests for a customer. So in our system I have received a request from Peter and when I'm looking at the request I would like to get an idea of if he had any prior request that could be relevant for solving this one. So let me show you what I'm going to do. First I'm going to go into the system and I'm going to find the request we're talking about. So on the list of last requests we have a request here from Peter that says he needs a new license key. Now I'm wondering who is Peter and has he had any prior contact with us. Clicking on Peter I will get the screen showing me information about Peter and all the requests that he has had with us. Now I can click on each request to open them but instead I can go down on the task bar and I can click show preview. This will take me into the screen for looking at all those requests and I can browse through the request on the left and the request will show on the right. I can read just like a normal list of requests. In this case I see that on June 4th he actually had a prior request also about the license key. I can open this and I will find information that is relevant for solving this current request. So by working like this it's very easy for you to get a complete overview of your customers. You can better understand your customers background and give them better support. I hope this trick will be useful in your everyday work.