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Published on Apr 2, 2012
Consumers can file a complaint in a consumer court. Complaints can be filed at a very nominal price in a consumer court. This video explains how to file a complaint against online/e-commerce companies in a consumer court. For more details kindly visit www.akosha.com
Transcript: Hi this is Aditya from Akosha.com presenting our third video in our series dealing with consumer rights. This video attempts to answer the question where a complaint can be filed. If the total value of the goods/services involved + compensation claimed is upto 20 lakhs then a complaint can be filed in the District Forum. If this value is between 20lakh-1 crore then a complaint can be filed directly in the State Commission. The State Commission is normally in the capital of the State. If the value is above 1 crore then a complaint can be filed in the National Commission which is in Delhi. However, we have more than 500 districts in our country, so how do we decide which district forum to file the complaint? A complaint can be filed either where a company has an office or operates out of OR where the cause of action arises. What if you stay in Delhi and the company is based in Mumbai. This can be a problem since District Forums do not normally accept complaints where the company is outside the district. But this problem can be solved by adding a local dealer of the company also in the company. But what if you are in Delhi and have ordered books from an online company based only in Mumbai. It would be obviously inconvenient for you to go to the Mumbai District Forum to file your complaint and hence here you can use the second option available to you- Cause of Action. Cause of Action is a complicated concept which has not been clearly defined anywhere however the following parameters are often used as indicators of cause of action. 1) where the product/service was supplied. 2) where the product/service was bought and 3) where the contract was made. If any of this happened where you stay then it may be worthwhile to approach the nearby District Forum however it is advisable to consult a lawyer while dealing with this issue. This wraps up our second video. Thanks for watching. We hope you found it informative.