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McDonalds refuses food or refund, police arrive, forces McD's to give food

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Uploaded on Aug 3, 2009

comments are approved to prevent employee contact information from being posted
Happened August 2nd, 2009, 12:39pm. 1160 S 5th St, St Charles, MO.

email sent to McDonalds:

"I went through drive-thru and ordered one double-quarter pounder meal. When I got to the second drive thru window I was asked to move forward. Having problems with McDonald's in the past taking a long time to make food if I pulled forward I told them no, I did not want to move forward, I will wait here for my hamburger and fries. They continued to knock on my window for about a minute until a manager, Marie, walked out of the McDonald's, approached the car and knocked on my window. I told her I would like to just wait for my food here and to please go make it so I could leave. She knocked several more times before she went inside. Another McDonald's employee came outside and directed cars in drive-thru to leave McDonald's and exit the parking lot. After waiting several minutes I rolled down my window and asked if the food was done. My reply was the middle finger from one of the employees and comments of "he must be crazy". They then locked the drive-thru window. After waiting ten minutes I knocked on the drive-thru window and asked for the food or money back. No response. I pulled out of drive-thru, parked my car and entered McDonalds. I patiently waited at the front counter. After 2 minutes the manager addressed me, saying they would not serve the food or provide a refund and to talk to the police outside. I went outside and spoke with the police and told them what I have written here. The manager came out too. The police told the manager to go get my food. The manager did so and the police said I could leave. "

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