 Hi guys welcome back to my YouTube channel this is Daniel at Rosal here bringing this video from Connecticut today and I want to make a video about trying to help out other folks you have Golan telecom and you've paid for their data abroad service it's included in the 100 checkup plan now this is actually kind of a weird place to make this video because I'm in a basement hence I actually don't have data as you can see but I do have data my data is working just fine but I spent now around the phone with Golan the other day trying to diagnose why my data was not working and data not succeed in fixing the issue I succeeded by changing a bunch of settings on my phone myself and in this video I want to show you what those are so if you're having data problems here are a few things to check for android now disclaimer two clearly I don't work for Golan this is not the official Golan support documentation or anything like that use these steps at your own discretion okay in your android settings you're going to have sim cards and mobile networks and here's just the first thing to check out if you're having problems with data I have two sim cards in this phone and a business in a personal line and my 100 checkup plans on the personal line so you have an option here for data sim so just make sure that your data sim is if you have two sim cards that it sets to whatever sim you have data on if I scroll down a bit there is an advanced settings page here and there is now something called data roaming has appeared you may see so in data roaming you have options for the first setting here is setting international roaming and there's a toggle here between always for exceptions only and never clearly if your international roaming is set to never you're not going to be able to access data when you're roaming so make sure that is you do set to exceptions always or always I recommend going for always even though it may incur data you may use up your data allocation very quickly through background act background app usage just be warned so choose that according to your risk limit let's say so then there's also a data limit cap make sure you don't have that activated because again if that is activated and you've limited your data to let's say you know 100 megabytes a day then it's probably going to cut off really quickly so make sure that's not on that's all there is to do really in the phone menu you don't need to configure the apn as a to the best of my knowledge just to get the data now the choke hold for me or the problem was in this thing called a sim toolkit each phone's going to have one and this is kind of a second menu for your sim options now coming back to the thing I have two options I guess because I have two sims you probably most people probably I think only one sim card in roaming services there is going to be select mode I had to move it to manual this is where this is why it wasn't working for me and within manual you have national and international and I chose national I tried all the other options go and support literature or documentation says firstly do this get on the network then after it's on the network you want to go back to automatic I'm not sure if that's necessary I have it now set to manual select mode manual there supports documentation for iPhone and Android say different things once as international once as national and for me it was national and then after I changed over that setting I refreshed my device rebooted it and that fixed the problem when it was rebooted I was able to access the data I had paid for again so that's the end to my saga again not go on support steps but if that works for you I hope this has been useful thanks for watching more videos will be as always coming soon