 Minakshi says one of the users OneDrive is not syncing. We've all experienced that, that sync failure in life and OneDrive. Some more than others. That's right. Yes, that's right. Not talking about anybody specifically, but I can see that. The user has uninstalled and reinstalled OneDrive. After that OneDrive started syncing, everything is working fine. But after a few hours and again, start saying it is syncing, it's syncing, it's not syncing. What should we do to get it fixed? Right. I can give it a perfect example of this, is that I'm setting up a new computer for a user, and this user still had their existing computer. What was happening was that I set up the new computer, started the sync of OneDrive, obviously during the whole office setup scenario, went in there, account information, doing all that kind of stuff, and that started syncing and it was going through the syncing process and during that process, the computer lost power. What it was is that the actual office that I was in had a power outage and this was a desktop computer. It wasn't a laptop, didn't have a battery. That sync got cut off and we all know that sometimes with OneDrive, instantly that OneDrive cache gets corrupt. It's got to go in and figure out when you start back up, what was sync, what wasn't sync. Look at all of its metadata, whatever it does. But at the same time, this user was still on her computer in her office, and she was changing those OneDrive files. OneDrive up in the Cloud is, this is coming online and it's not synced and there's something wrong with it and I still have these changes I have to deal with. It's only going to one location up in the Cloud. These have to sync together. So I've actually seen it in that situation. I just let it sit. I was like, I'm just going to let this thing go. I asked her, I said, can you just not do anything with OneDrive for a while and she's like, I'll take the rest of the day off. Okay. Awesome. But literally, a couple hours later, always good. But just let it do its thing. Sometimes you have to let the pans, the dishes soak for a bit. Yeah. To loosen things up. Yeah. The syncing files thing is a common problem I think across a lot of people. I think they deal with that a lot. Sharon, maybe you know this. Did they take the option in SharePoint to sync OneDrive out because of this issue? There used to be an option where you could create a in SharePoint. You could look at it in Explorer. They took that option out. Remember you could open that Windows. Yeah, you can't open it in Windows Explorer, but you can sync at the library level if you still want to. It just changed. It goes through a different way that it does it. But you can't view it in the file Explorer view anymore directly. But I will say that one of the big problems I run across with my clients when they're syncing is a lot of times people are on different machines doing different things and I absolutely tell them just give it some time and let it happen. But also the credentialing tends to be a big issue. So a lot of times what will happen is they'll log in, they'll sync everything, and then something will happen where they're logged out for some reason or it'll fall asleep, or they'll be on a different computer and logging on a different computer, and so the sync can get out of whack. So I think a lot of that is really just understanding which credentials are logged into the computer, making sure you're using the right ones, making sure that your sync job is on and going, and I'll show people in the panel where they can check their OneDrive Syncs. If worse comes to worst, there's always a pause option where you can basically pause the syncing, clean up your files, and then go restart the syncing, and it'll pick it back up. But we spend an inordinate amount of time supporting our clients in syncing, and so my recommendation is to not sync unless you need to sync and only sync the things you need to sync when you need to sync them, and when you're done, stop syncing. So you're saying actually lead them up in the Cloud. Don't check that boxing. Always have them available offline. I have very much been encouraging my clients across the board to really not sync unless they have to. I want to throw one caveat into that. I apologize if somebody else wants to comment, but let me throw one caveat into that, is I just had an experience on my own computer with my backup to the Cloud. I use iDrive to backup to the Cloud, and iDrive fails on OneDrive. It'll backup OneDrive, but it fails if you have the check mark in there saying only download the files I use or something like that. So it turns that little Cloud into a green, so it brings it down locally is what I'm saying. There's actually a checkbox that says, don't use files until I need them or whatever. I think you know what I'm talking about. Yeah, Steve, you know what I mean. And iDrive will fail on that because it wants that file to be local. So there are some Cloud backups. If you do this on a personal level, that still need that file to be local on your hard drive and not up in OneDrive. You know, the issue that I run into around this is that it's because I know about all of you, but like I have so many different logins, so many environments, I have multiple OneDrives. And I think the first thing I do now, so it's not an annoyance anymore, but I'm just aware of it is what am I logged in? What are the permissions? That's like the most fundamental thing that impacts that experience for me. I ran into the problem, just ran into the problem between business and personal. It's like you need to know what you're installing because when you build up a new machine, you go out to office.com or whatever you log in, you do an install office. Are you in a personal account or are you in a business account? Because it shows up in OneDrive as two different things and you have two different options, you know, with business versus personal. And it can get confusing for people. What a great opportunity to just really encourage people to use Teams and keep themselves organized in the right place and go out to the cloud to do it and maybe not try to do all this backend stuff the way we used to. I mean, everybody's got internet 90% of the time anymore. There's not as many good excuses as we used to have. Very true, but we were talking about giving it time and I agree with that as an approach, but people may not understand as they're using their computer in OneDrive and to know that activity and latency are usually the culprits to the syncing issues. And I know I've experienced that in the workplace and I've experienced it at home where they say OneDrive sucks or there's a problem with OneDrive and it's not really, it's just it's the first time you go to OneDrive and the whole organization decides to sync through their DSL based internet connection. I mean, everything's going to lag out or if someone is heavy activity in a file and they're doing the business of their organization out of a OneDrive file instead of a Team site, those types of things start to influence performance. Or they have all their music files? Yeah, that's right. Gigs of music files they have to sync. Yeah. That's the point for me that I don't even bother syncing that stuff. In my case, I want that stuff to stay on the cloud and only be available when I request it. I mean, if nothing else for the fact that it runs me the heck out of DriveSpace. Yeah, yeah, this is true. This is very true. And I did find, I didn't really use Personal Vault. Without it. I haven't yet, no. Okay, did you know what, you know how Personal Vault works? No. I found this, I just, I used it and I never really understood it and I had a problem with it this week, this past week and I looked it up. It's actually a VHDX file. It actually creates a virtual hard drive and this virtual hard drive is BitLocker encrypted. So when you actually click on Personal Vault, it brings up that sign in when you do that sign in, it's actually allowing you access to that VHD and it's unencrypting with the BitLocker key that's stored up in Microsoft's cloud. So the key for that, your Personal Vault, is it, you can't, you're key, okay? You don't have that, Microsoft has it, okay? And the other way you can get it is you can go out to the web-based version of OneDrive and there's an option, a very, very nicely hidden option that you can download your recovery key for your Personal Vault. It's not explained very well or kind of put out there, but I was really kind of intrigued by that. I was intrigued by that. It's actually a virtual hard drive on your hard drive. It's not in the cloud. So if something happens to your hard drive and it happens to that drive, it's gone. And they even, yeah, yeah. Is this OneDrive personal or OneDrive for business? The Personal Vault is part of personal, is, yeah. It makes sense when you say it like that. Yeah, right, right, right, right, right, right. See, we're learning on the call too. Yeah, yeah, yeah, yeah. But yeah, I found it incredibly interesting because I'm like, really? I thought it was just like a lock, like a credential lock on a folder or something like that, but it's an actual virtual hard drive. Interesting. That's cool that we can understand the mechanics of it instead of just being a black box, which it is. That's good to know. That's also, that's good to know so that not that any businesses were thinking, hey, since it's a part of the personal version of OneDrive, that they weren't going out and thinking, hey, this is part of our solution and we need better to surround it. It's very much like me as an individual, because I used it for that intended purpose. I said, I've got sensitive information that I want to have. Yeah, we know about your sensitive information, Christian, yeah. Well, you would, Mike. Nothing that the authorities want to see. No, of course not. Awesome. Hey, we've got a twofer there with two topics and one video. Ooh.