 Hi everyone, my name is Zana from Product School and in this video we're talking about user flows, why they're important and how to create your own using the Product School template. Now essentially user flows are visual representations and diagrams that showcase a path a user takes in order to complete a desired task on your product. It is a great way for PMs to involve UX designers in the product process and make sure that the final user experience is optimized. Now in this template you will find in the second slide resources that you can tap into about user flows and if you have any questions you can always ask the product school community. Now before mapping you need to identify who your users are, the objective, the traffic source and the what and when your users are receiving certain pieces of information. In this template you can use two variations of user flows, one that only represents one user and another that represents multiple users. It is up to you to decide which one you'd like to use. While you're filling out your user flows make sure not to get too caught up in the user's emotions and mindset. You need to focus more on their actions and what they're and how they're moving from one step to the other. We've also provided two samples for each time for each variation that you can look at and get inspired by. In the last slide you have extra resources that you can tap into and I hope you found this tutorial helpful. Thank you.