 Hi we're back this is Dave Vellante at Wikibon.org and this is Silicon Angles continuous coverage of Oracle Open World we're live 2011 here in the Mosconi Center wall-to-wall coverage three days again it's our second year back here it's really a great event a huge huge show we're here with Mel Schum of EMC's BRS division he's a technical consultant in the field we're talking backup this is I know there's a lot of people out there on Justin watching this is a deep dive into into Oracle we're going to talk about what people are doing in the field how to protect your most critical data it's a really important problem that people have and and the world's data is stored on Oracle databases and you got to protect it right exactly exactly Dave that's really true so first of all what's what's your role at EMC what do you spend your time doing so I'm a database specialist with EMC discussing database backup and recovery with Oracle DBAs a lot of the challenges that they have is how to back this up and how to restore it in a timely manner okay so so you're in the field every day what what's the big thing you're hearing from customers what's their what's their big pain point so the big pain