 Well, good morning everybody You know me already because I did the introduction of the first stage I'm of course very nervous today because I have my daughter with me Victoria and It's the first time I give her lessons in public. So you can imagine Okay, I would like to Present to you a pilot project, which means comprehensive quality management under semantics in the wiki which I presented in Vienna But this time I would like also to let you a little bit have a few of what is inside The machine if we can come to it What the agenda is I would simply Make a short introduction of the European Space Agency. I'm working for over 30 years now What is a quality management and a quality management system another short introduction and then What is this pilot project with comprehensive quality management under semantic media wiki? well The European Space Agency as you know has over 50 years of experience. It has 22 member states now imagine NASA There's one organization the US and has two Parties here they are 22 Who have to say because they are 22 volts independent from the money they are giving We have eight sites and facilities and there are 2,300 stuff and this is constant over the 50 years more or less 2000 stuff. There are 4,000 contractor more or less, but the actual stuff of the agency is only 2,300 The budget is 5.75 billion euros I Think it's more or less the same Conversion radius 0.8 or something to dollar And we have over 80 satellites design tested and operated in flight Well, what is the purpose or mission of ESA? It is to provide for and promote for exclusively peaceful purposes cooperation among European states in space research and technology and their space application okay, who are the 22 member states Because we have also two which are outside the European Union and the European Union is a third party project which we have with the agency, so There are seven other States out of the European Union which has cooperation agreement with ESA Bulgarian Cyprus Malta etc Slovenia is a associated member and Canada takes Part in some programs and they along long-standing cooperation agreement What are the activities you see we have? Something like 1212 and I think ESA is one of the few space agency in the world to combine Responsibility nearly all area of space activities. You see we have human space flight exploration earth observation launches navigation operation technology telecommunication now space science is a special case because space Science is a mandatory program all the rest all the other ones are optional program mandatory program means that the members this have to contribute according to the GNP and They have to contribute to the science budget All the other programs are optional. So this means Austria can decide to have a project with this in launchers or In operation or in telecommunication or whatever So I can decide Where I want to participate This is the budget of 2017 as I said Here's the distribution of who is contributing what amount of money and The EU is contributing here third party programs So we receive something like 1.7 million euros from the EU and The main contributors to ESA is France Germany Italy Belgium Spain I think are the top five UK of course, sorry For what it is used the money Well, you see earth observation 27% the biggest chunk navigation, you know Galileo satellites in Collaboration of its GPS launchers human space flight ESA is operated in 10 directorates We have one director general and then we have 10 directorates. This is important because When I come to quality which I'm coming now You will see that each directorate has to has is QMS certification and then we are trying to have only one Certification and all the directorates have had their ISO certification. Okay, if you want to know more about either there's a place to go Www ease a dot int Open Quality management There's definition in Wikipedia, of course, so I don't have to repeat it here Now why quality management at ESA These things started something like in 2000 one one 99 or were People said how can we prove that either is useful to the European population and there was one Establishment ESA the operation center where they provide services and they said, ah, okay. Let's try to certify ESA For ISO 9001 2005 at the 2000 at the time and see if they could certify and Can then show that they are customer oriented and have all these controls and requirements met And this is actually when I started with quality in in 2000 At the time I was project controller for the XMM Mission but I Came down from Germany to Paris and I was in management support So I didn't do anything about quality management, but in 2008 There was this idea that the ESA as a whole should get an ISO 9001 certification in quality management and See how this is working So there was a long discussion. I Of course used a media wiki for keeping track of the meeting so the minutes of meetings and the reviews, etc and In 2008 the directorate of It was rest at that time said well who has experienced this quality management Quality systems, whatever and I said well, I was trained as an auditor in 2000 When we certified ESA going to say, ah, you are the new quality manager of the directorate. Here you go Okay, so what is quality and quality management systems? I have Put it down into elements for me, of course persons are always the most important thing. So therefore I put it first There are persons customer, of course main quality management principles Stakeholder and QMP is quality management principle So customer focus leaders manager staff And there's a quality management principle of leadership. There's a quality management of involvement of people Communication to people etc internal external providers which are supplier contractors But they are called now internal or external providers in the new ISO standard here You have to have relationship management Then you have to have a purpose and objectives a quality policy Which guides the behavior and decision-making and here you have the principle evidence-based decision-making among other Then you have the processes and you have the quality management principles process approach Which defines roles and responsibility for the delivering of product and services And then you have documented information This means all documents Procedures which are documented processes The procedure produce records Which are you know vital records of the agency important records of the agency And again risks These are all evidence-based decision-making support things and of course the requirements of the international standard When you fulfill the requirements of ISO 9001 2015 You get a certificate So you have to go Anybody of you know how many requirements are in 2001? Sorry ISO 9001 approximately how many requirements one has to fulfill Well, I have not counted it the news one, but in the old one the 2008 one there were 263 So and I think it's more or less the same 2200 250 requirements you have to fulfill Okay, as I said seven quality management principles and for me of course I Like to tell the people was what principles are I like to quote Stephen Covey correct principles do not change Principles don't react to anything principles. Don't die principles are deep fundamental truths classic truths generic common denominated and Principles are bigger than people what circumstances and thousand years so there only quality management principles Principle which I didn't mention was improvements and One of the important thing for a quality management system is of course improvement. Why improvement? Well, we are living in a Changing world right So we have to adopt two changes To new policies to new customers, etc. So improvement is Continual improvement is an important here. I just put What is a process approach, but I'm not going to go into that I Just want to map The ESA process map ESA as an organization. This is One of the possible process map which looks actually quite simple Surprisingly It was agreed by all ten directorates. So it really is a representation of these are processes But of course if you have a scientist through a process map of ESA It would look completely different from the one in finance or for the one in procurement or for the one in legal for that matter Here I'm in the Industrial policy and legal directorate and we are providing Procurement services human resources financial services legal services That's a lot. Okay. Here. We are coming now to the point where I Have problems in selling Media Vicky and Sematic Media Vicky, which is the control of documented information and of course I want the procedure this means the documented process of a Of a process put in a procedure and have it there But here it says you have to control distribution access retrieval stores and preservation control of changes retention and disposition The same is true for records by the way Then the other good thing is that the new standard is now mentioning knowledge management. It actually requires the Organization shell you see it's a requirement shell Determined the knowledge necessary for the operation of its processes into a chief compartment, but it also shall maintain The current knowledge and determine how to acquire into excess any necessary additional knowledge So here we have media Vicky as a perfect tool to support that now here I show you The comprehensive quality management under the semantic media Vicky I'm good in time as I say to repeat the person's process is documented information is used what I'm missing you remember in the in the other slide is the policies and Objectives But Ben has explained about policies so we could actually implement it also in the but it is like in this SharePoint graveyard of PDF documents. We have all the admins and rules and policies and regulations in a SharePoint PDF graveyard Okay, the processes Have purposes customer product and services performance measurements tasks a political document. These are all the rules and regulations Records a process owner and the process manager The process owner is normally the director the process manager is responsible for the day-to-day operations of the process Then you have document information the procedure, which are the documented information of the of the processes The applicable documents again the app registration rules and regulations, etc key performance indicator Records which these processes produce the audience which we do on the processes the management review Which is a requirement in ISO 9001 the DCRs. These are the document change requests And the risks etc Now risks I have not yet implemented in semantic media Vicky all the rest is except also the key PIs I Just have them but I don't really manage them. I would I Would I was wondering is there anybody in the audience who? Does risk management be semi to be Vicky? Okay. Okay. Thank you very good. Yeah, because I was wondering should I also put in a Okay, I can good Okay, let's let's go to a handout now. I don't know how I'm going to do that because I want to go out of the presentation and See if I can start the web browser So, how do I move this? Okay, okay It's a little bit too small, but okay, I will I will try This is the the thing I was talking about Aha, how can I move this? These are all the issues which you have in a quality management system Possible you have actions you have complaints from the customer or users you have document change request You have deviations your feedbacks your improvements Non-conformance is observation and you have also deviation permits I will not go into that because I will take too much time Of course this table Now I Yes, I Will show you this table is of course if I add it here is of course Climatic with a wiki Q-Way, okay Okay, so if I go for example into Document change requests Let me go in here Then you see a typical example On hold critical issue is industrial policy monitoring and report An email was raised and it is also efficient so you can go to the other Non-conformancy and then you see What has been done here It is actually coming out of an surveillance audit report and there's another document change request If you go to this document change request, this is now a special form, but it's all Sematic where they became in the background So you have a document change request and this is in reality This is a word document which people have to fill in in order to raise a Document change request to the procedure Okay, and it has to go to the control board You'll see and it will the proposed changes. What is the justification and then what is the disposition of the board And it says finally accepted by the ESA IMS Well actually I have to explain this IMS was the ISO management system, but it was of course pointing towards the Integrated management system because we have not only the ISO 9000 standard, but we have also the ISO 1400 standard for environment This so the various standards and we were aiming to have an integrated management system together, but We are far from it currently, but okay, you can go here now and You see the minutes of of what has happened there So you see You are completely interlinked with all the information necessary and this is what the people were saying are this is This is necessary because if I need to change And look up why this document change request has Been raised. I need to know Which board it has been approved? Etc. Etc. Etc. Etc. Now here again, you can go to the Procedure and it will tell you that this procedure has been outdated, but this is again semantic medieval As I said before you have the reference is you did security marking author distribution status Last approved by the URL to the SharePoint site, so I Played the game along of course the project URL and then the wiki page and this is the wiki page of the process Okay And here you as I said before the process owner the process manager the customer the purpose So this system is capable of telling management and also the user staff Okay, who is the owner of? I mean the director of of IPL Who he owns what procedures or what processes does he own? What applicable documents? Are needed and of course these are the Admin and rules of regulations, etc. Which are PDF document in the SharePoint graveyards Still perhaps we can convince them that they might as been showed it is possible to put them into Into a media wiki and again you can have the flowchart task table and The records which is automatically generative Okay For example if I go Into this record here it tells you all about Records are prime holder status if it's a vital record. No, it's a legal. It's a vital record. Oh, Jesus vital record Authentication format location Distribution access applicable rules Retention periods we were mentioning that Final disposition and the procedure it is generated by Etc. Now the other important feature but what of course I love and which of course in the other Okay, in the other wikis Is not there Is the thing what links here in the SharePoint wiki you don't have this feature in the IBM wiki you don't have this feature and it is so important Because it tells you where this page is referenced and then you see that this record We have published in the IPL record schedule in 2014 in 15 In the IMS missing records in the IPL document management plan in the IPL record scale of 2017 and I want to show you because this Is of course a website which is trying to represent a Microsoft Word document, which is the how you see the the Communication department says this is the loyalty of the enterprise or no, how you say that the uniform image of the enterprise we should keep I Don't remember now, but okay It has to have the logos of ESA and the word comes from And it says record schedule. This is already again semantic with a wiki and All the necessary Document attributes which it has to have then and the approval The change records and then you have again a simple ask question. Okay, I go up and go into a edit Here and you see when you look at the This comes out of of course when you ease a document and then played This comes out when you you know all these these things I have not typed in this is when you load a word documents into Libre office and exported as media wiki text Okay, so all this fancy stuff comes from there but I want to show you that for example for the Vital record it is really not a cut and paste. It is really an ask statement If I come to that You see I mean what can be more consistent than that? Yeah There is no cut and paste there is simply and Ask a query to the database and it takes out all the records and if you have now these records in a media wiki Where everybody can check and see What is true and what is not true? What is correct? What is not correct? And then you just run rerun this you make a refresh and you have it in your document And it is even in a document with the same layout as Microsoft words with the logos and Company image and what and it's funny because my director accepted that and he signed the record schedules and You see very easy All records generated by thing You see traffic or is a records IPL is the owner etc I Am running out of time I will stop here, but if you have any other questions just ask Thank you. Just out of curiosity when you got certified and did you show the auditor the wiki? Very good question. Thank you because we were certified in 2015 2015 the first time and actually in the audit report and I can't show you this audit report But in the audit report one of the positive Observation was that we are using a semantic media wiki for the control of issues and anything It did similar experience in 2011 and our auditor I think was Lloyd's And they they made very positive notes about the use of a wiki for knowledge management It did any other question. I mean I'm I'm this is the subset of the administration area QMS, but for example the records are the records of all All the procedure in the agency. Okay. Thank you